BYJU's Complaints & Reviews

Hi raised cancellation request with in 15 days, till now no resolution..no response i am going to raise a complaint against Byjus if i didn't get response tomorrow..

Hi,

BYJUS team contact us for scholership for my cousin. On 1 JUN 2022 BYJUS team person came to home and explain everthing. It is 3 year course. Therefore I asked him again and again that is it possbile to cancel course if exceptional circustance happen like BYJUS teaching service not well, or mishapping with child or child's father not able to pay EMI?
Then BYJUS team member told that we can cancel anytime. I asked him same again and again beacuse of loand amout is big 93000 rs. I paid 5000 rs and wintin 2 week I recieved tablet.
My brother on got only 2 lecture for one week and same on next week. After that he did not able to catach teacher teaching stylye( Some teacher speak very fast and some not explain welL. I also see same lecture). Then child and his parent to decide cancel course.
I contact multiple time to same person (BYJUS team memeber) who came to my home. He is not replying my message on chate and call aslo. It is very frustating. Cheap behavious.
On 16 July i drop mail to BYJUS team for cancel course. Couple of days later they call me and exlain BYJUS policy that Course can not cancel and threaten if EMI not pay then CIBIL score will drop and asked proof what BYJUS team said to me for cacnel of course.
If we alreday know about BYJUS first we never purchase same course and second we record everything that person explain in first meeting.
How customer know what is loan process behinde?

BYJUS comapin id is 35017121.

Same on that person who came to home and explain wrong data/information/policy and now he is now replying message or call. That person. BYJUS cancelation team not connecting to that person just call to customer. Please check your organisation person first what they are sharing.

I have purchased the class 9-10 course from Byju's on 9th July 2022 for my daughter Himadri Saikia, which was of total Rs 60000 in which I have made a down payment of 5000 and loan was of 55000. My registered mobile number is [protected] and email id is [protected]@gmail.com. The sales representative (Rejan Zafree Jamil, EMP ID No. TNL[protected] told me that once you will purchase the course you can cancel the course within 15 days of the delivery of the product with just one phone call or mail. I have received the product on 18th July 2022. However, we do not want to continue this course due to financial issues. Now in order to cancel, I have already called the customer care and mentor helpline number several times, but no one is listening nor responding. They just provide me different Request IDs, telling me that senior manager or cancellation team will talk to you. But I have not received any call, nor any action. I have also mailed previously but no response received. I need an immediate action and want my money back on priority. Also, I want you to stop the loan amount and stop deducting any EMI. This is a fraud/scam activity of Byju's. So I need this to be CANCELLED on an immediate basis.

CANCEL, REFUND, STOP EMI !
CANCEL, REFUND, STOP EMI !
CANCEL, REFUND, STOP EMI !

Cancel product

A councellor visited my home and sold the course of class 7-12th. But within 15 days of the refund period i informed the councellor, mentor regarding this and also wrote to [protected]@byjus.com [protected]@byjus.com shahruk.[protected]@gmail.com [protected]@byjus.com regarding the cancellation of my course. But I didn't get any response from the cancellation team. After some days I recieved a call from SHAHRUKH MALIK but he was continuously forcing me to not cancel the course I told him the reasons to cancel which were financial problems and my daughter didn't like the classes but he was not cancelling the course. Please please please help me in cancelling the loan of 1, 56, 000 and refund of 5000 from this fraud company please. I wrote many mails and called hundred of times daily but they just arrange a call back but I don't get any call.

They offer me a good stipend salary of 37500 + 6000 relocation expenses
But at the end of the traning i dont receive this ammount

I am mailing out the company but no response from other side

I have purchased Akash Byju's Course for JEE 12th. Now i want cancellation this course. because I won't able to do preparation anymore because of my Marriage is fixed. so the course is no use to me.In such a situation I will not even be able to Pay EMI. Because the cost of marriage is very high so my parents can't afford all this.
I requested to cancel Byju's course your Counsellor but he is not receiving our call. He agreed to cancel and refund . He said he will come to meet us.But He's not responding. Kindly cancel Byju's Course and EMI Process as soon as possible.

I came across the article in Business Line on "Mis-selling being done by Edtech companies" and i would like to add my complaint to the forum.

I had done admissions for my daughter for Byju's classes (order no. P1-SS03-[protected]) on assurance that admission will be cancelled if not satisfied with product after trial period of 15-30 days for which i had taken a written e-mail, but once we called up the Advisor/ Counsellor (Miss Simran Kousar) she never replied to our calls and purposely delayed the process of cancellations beyond the trial period and after which she told us to mail our cancellation requests, we had been mailing the cancellation team since November 2021 (Complaint Reference ID:[protected] with regular email follow-ups and were replied back saying the request is being processed and whenever we tried calling the helpline numbers we were kept on hold for hours, this had been going on very long and i got a call from Mr. Dinesh Hosmani who represented himself as Senior Manager for cancellations and stated that we were denied refund as we delayed in applying for the cancellation and when i told him that we were in contact with the counsellor Miss. Simran Kousar he asked to show the proof of .

Miss. Simran also mislead us by making us go in for and 0% EMI Scheme and made us take a loan from the Bank, but when we later checked we realized that we were being charged Interest on the same.

We request you to please provide us with a solution and also contact number of any Whatsapp group or parents forum who have been facing similar issues.

Thank you

Dear sir/ma'am,

This is Anisha Chowdhury, I've applied byjus cancellation department for cancellation since last month 29 June, since then I still didnt get any proper response there, Refund is not possible it's ok, but if a person wants to cancel they said that is even not possible. After writing so many mails and calls they said they'll try and it is in process but Yesterday I came to know that it is still not in process.

I don't want to continue it because 1stly I want to focus upon the graduation degree of BBA, 2ndly I have many responsibilities to serve, i.e my parents are too old to work and upon that one of them is sick from a long period of time, so being their only child I have to look out of them and to support that I do part time job as well.

Now I want to cancel this course with byjus and claim refund as panalty because they put me into suffering for so long.

Kind please help by knowing me what to do in my next step, have little empathy. Please pay serious attention to this.

Thankyou,
Anisha Chowdhury.

I have been associated with offline class of Byjus since 2018 for my son. In 2022; enrolled in live online classes program for 10 th class; Ikjot Singh. Have been trying to resolve class timings by speaking with innumerable mentors... As every time new one is nominated; explain the same thing and in response get the reply: your query is raised to next level. But the resolution is not provided till date. Fed up with the horrible experience. Don't know how to proceed further. My son's 10th class crucial time is getting spoiled.. need immediate intervention..

I have registered for online classes (from Class 7th to 9th). During registration I was communicated that I will be given four INTERACTIVE ONLINE CLASSES . Further it was also communicated that each batch will be of maximum size 10 and registered students interested for offline classes will get preference when BYJU's starts the offline class in the city. The online classes started as per commitment for few months but when I changed from ICSE to CBSE I was put in a RECORDED SESSION in a larger batch (25 odd students). These classes were never interactive and when I tried to reach to the customer care they tried convincing me that the classes on ONLINE and this was the only class being offered. SInce I have opted for INTERACTIVE ONLINE CLASSES and the services offered are not matching with what was offered to me at the time of registration, I have asked for refund. As on date I haven't received any information on cancellation from BYJU's.
Request to take-up with BYJUs to process my cancellation request.

Cancell me admision for some problem . And few mail for support team
Rajistered mob. [protected]
[protected]
Student name :- shikha Ramteke
Pls refund my payment as soon as possible .

I have purchased a course for my Sister, Kirti Himirika .
This is the reference ID Mail regarding my cancellation
*ref:_00D2w3yRgl._5009G3D3eM:ref *


which include class 8th, 9th and 10th. But the product and tablet device received is not as my expectation. And also I told them about my financial situation and want my sister to join in a boarding school near my locality but they crossed the line asking for proofs as “if it’s mentioned in their policy that when we need to cancel a product we need to provide proofs of reasons and our personal choices and information”.
They lied that if I don’t like it it will be a smooth cancel process. Everyday there is a stress and thought of will This cancelled or not, it’s draining my energy
And more of Byjus never reply me over mail.
I need this to be cancelled immediately.

I have purchased Byju's class VI to VIII course on 27 June 2022 which was of Rs 81000 in which I have made a down payment of Rs 5000 and loan was Rs 76000. My registered mobile is [protected]. I observed that lot of pressure on my daughter with school homework, private tuition and Byjus. Byjus provides mainly MCQ but School follows long question and answer. So, I need private tutor for my daughter to prepare her long Question Answer, school homework. Your sales representative told me once you will purchase the course then you don’t need private tutor. Your sales representative also told me that you can cancel it within 15 days if you don’t like the course. I am sorry to say that I really don’t need this course for my daughter Anushka Das and want to cancel this course. I request you to refund rs 5000/- and cancel nach mandate amounting Rs 76000/-.

I have purchased the subscription on trial period on 26th june 2022 as my sister was not able to study BYJU’S course I requested the company to cancel the subscription but I have mailed them countless times and called them too I have only recieved a call from senior manager once and now I have been mailing them and calling them countless times all they say that you will recieve a call from senior manager at the end of the day as I have requested to cancel the subscription within 15 days so please cancel my sister’s subscription

Dear Sir, myself mohit Gupta taken two year program for my child abin Gupta after very false commitment from representative but right now he is not receiving my calls.two three times I have mailed to byju but no response from their side.
Ward name-abin Gupta
Mail id- [protected]@rediffmail.com
Mobile number -[protected]
Address -UT-4A, uttarayan apartment, tetikhola street no.1, Bidhan Nagar, Durgapur, pin-713212

I Have Buy Byjus Subscription In 18 April 22 And Items Delivered In 1 Week After But School Bag Not Received So I Call Byjus Mentor Number And Bengaluru Exicutive Sharan Sharma And He Was Tell Don't Worry Ur Problem Solve In 2 Day And After I Have Lots Of Call And Mail Byjus And 24 June My Order Dispatch And Delivered In 29 June But This Time Delivered Wrong Items So I Was Repeating Raised Complaint In 29 June And He Was Tell Solve In Problem In 2 Day So This Also Reapeted Call And Mail But This Time Also Not Solve My Problem So I Was Feel Byjus Worst Service So Please Solve My Problem...

Respected Sir/Ma'am,
With reference to the above subject, I would like t o lodge a Complaint against BYJUs Company, Bangalore for not agreeing to refund the amount of two years upon giving the cancellation request.
I have purchased the package of Byjus Course for my daughter Syeda Sara Fatema for 3 years (8-10 th Classes) on 31st October 2021. They have taken 4 months to supply the LENOVO tablet and engaged the classes for two months only from end of February to April 2021. Then the classes were stopped as the examinations were going on, I understood. But for the higher class i.e. for 9th grade they have not informed about when the classes will resume where I have taken the information from their helpline repeatedly about the resuming of classes but no satisfactory answer and one fine day I get the information that the classes got started long before and my daughter was late to join the class, so they have decided to place her in the new batch, ok fine.
But there were issues with login have started and she is not able to join the classes. Constantly this issue was lingering on and no solution was provided. She is facing difficulty for the online classes and wants to join the offline class.
Therefore I have sent the request for cancellation of the product and said that give me two years of refund as I have not availed the services for 9 and coming 10 class. But their answer is the cancellation can be processed within 15 days of purchase of the product. As I have mentioned at the start of this complaint that after repeated follow-up I got the LENOVO TABLET after 4 months and I could start the classes for my daughter at the end of the academic year for 8 grade and also facing the challenges to login during this academic year for 9 grade.
Therefore its an humble request that kindly place and consider my complaint for the refund amount of Rs. 40, 000/- against the cancellation of the Product from Byjus.
Sir, I am a middle class father and a private college teacher and its getting difficult to arrange finance for the studies of my daughter.
I thank you for providing the platform for lodging my complaint and highly obliged.

Thanks & Regards
Syed Ayaz Ali
161, SAVERA Park,
Jatwada Road, Harsul,
Aurangabad-431008
[protected], [protected]

BYJU'S customer care are not respond ing . I want the pin for sd card verification. Please contact me soon.

Still not cancelled my account and continously threatened me details are mentioned in enclosed image
Please help me I am not taking services of Byjus products