BYJU's Complaints & Reviews

My name is Udit singh. Here is my complaint about a problem I encountered with your app BYJU'S – The Learning App.
I subscribed byju's for 66000 And on 14th July 2022 I received the tablet at my house and on 16th July 2022 I had received the books but I don't understand byju's studies please Cancel my subscription to Aakash byju's because I do not understand anything, you will be very kind.

Reach me on [protected]@gmail.com.
Best Regards.

Sir i want to cancel Byjus class because I don't like and byjus policy for cancellation in 15 days but now there is not positive response so please help me I want refund my amount. Thanks.

Hello Byju's,

you guys have taken benefit of Corona time and have extorted money from poor guys. Just cancel and send the confirmation to me and the bank.
Your representatives (Byju's Counsellor Anish Singh[protected] forcefully stayed in my house from 4 pm until midnight to get the application signed forcefully by us.
He said do not close the study during first 15 days and there after he disappeared.
Now, Bank is calling me 4 times each day to recover money. If something happens to us, you guys will be responsible and blamed.

On Sat, Jul 16, 2022 at 2:49 PM cancellations wrote:
Dear Sir/Ma’am,

Our Team tried reaching you regarding the concern you raised with us. However, they were unable to connect with you on . We request you to please reply to this email with an alternate contact number and a suitable time to call you, so that we can understand your concern in detail.

Warm Regards
Team BYJU'S

[protected] Original Message[protected]
From: ritik raj math classes [[protected]@gmail.com]
Sent: 7/14/2022, 7:55 PM
To: [protected]@byjus.com
Cc: [protected]@byjus.com; pradeep.s.[protected]@gmail.com; [protected]@gmail.com; [protected]@byjus.com
Subject: Re: Re: Student: Hritik Raj [ ref:_00D2w3yRgl._5009G2q8vD:ref ]

any updates?

On Thu, Jul 7, 2022 at 1:10 PM cancellations wrote:
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. For any further updates kindly write back to us.

Warm regards,
Team BYJU'S

[protected] Original Message[protected]
From: ritik raj math classes [[protected]@gmail.com]
Sent: 7/7/2022, 1:58 AM
To: [protected]@byjus.com
Cc: [protected]@byjus.com; pradeeps.s.[protected]@gmail.com; [protected]@gmail.com; [protected]@byjus.com
Subject: Re: Re: Student: Hritik Raj [ ref:_00D2w3yRgl._5009G2q8vD:ref ]

any updates?

On Mon, Jun 27, 2022 at 11:41 AM cancellations wrote:
Dear Sir/Ma’am,

We sincerely apologize for the inconvenience caused to you. We have raised a priority request with the concerned department, and they will resolve your concern at the earliest. Thanking you and assuring our best service always.

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: ritik raj math classes [[protected]@gmail.com]
Sent: 6/24/2022, 8:45 PM
To: [protected]@byjus.com; [protected]@byjus.com; [protected]@byjus.com
Cc: pradeeps.s.[protected]@gmail.com; [protected]@gmail.com; [protected]@byjus.com; [protected]@byjus.com; [protected]@byjus.com
Subject: Re: Re: Student: Hritik Raj

Send me cancellation confirmation and Do not call me anymore and Do not send any messages.

Look how many people are suffering due to you.
https://www.quora.com/What-would-happen-if-I-never-paid-EMI-loan-of-Byjus
image.png

On Wed, Jun 22, 2022 at 5:03 PM ritik raj math classes wrote:
Hi Support,

Please cancel immediately and send instructions to my Bank about cancellation of service. We do not want your service and do not want to pay any further.

Order ID:???
Reference ID: [protected] & BYJUS[protected]
Registered Mobile Number: +[protected]
Registered Email ID: sent from same email address
image.png

Thanks
Ritik (Rakesh)

On Wed, Jun 22, 2022 at 4:53 PM PRADEEP PRASAD wrote:

fyia
[protected] Forwarded message[protected]
From: Support
Date: Fri, 17 Jun 2022 at 12:43
Subject: Re:Re: Student: Hritik Raj
To: pradeep.s.[protected]@gmail.com

Dear Sir/Ma’am,

Thank you for writing in. Kindly share the below-mentioned details with us, so that we can check and do the needful.

Order ID:

Registered Mobile Number:

Registered Email ID:

Attach the needful documents :

We would highly appreciate it if you reach out to us from the registered email ID. It would help us in resolving your issues faster.

We request you to please reply to this email.

Regards,

Team BYJU'S

[protected][protected]Reply To[protected][protected][protected]

Hello Customer Support Team,

You guys are harassing us. Do you prefer legal solution or mutual
agreement? Do you have alternative contact to get timely answer?

Your service stopped right after 15th day of program start. We do not want
your service. Your local contact is not picking up the phone. You guys
don't reply to emails and without providing service, trying to invoice/
charge monthly amount from bank account. This is day light robbery.

Respond within 15 days to this email address.

Thanks
Rakesh

On Thu, Jun 9, 2022, 16:00 PRADEEP PRASAD
wrote:

Hello Customer Care Team,

Please cancel this contract immediately.Your service is non functional and
ineffective for my family kids.
[image: image.png]

Thanks,
Rakesh

On Thu, 9 Jun 2022 at 15:52, PRADEEP PRASAD
wrote:

Hello Customer Support,

From the parents of Hritik Raj.
We want to immediately cancel the contract with Think and Learn Private
Limited.

We are not using the device and service was stopped from your stopped. No
further payments will be made from my bank account.

Now, please proceed with formal closure of this contract immediately. An
email was already sent earlier.

Thanks & Regards,
Rakesh



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ref:_00D2w3yRgl._5009G2q8vD:ref

Please consider the environment before printing this mail

The information contained in this e-mail is private & confidential and may also be legally privileged. If you are not the intended recipient of this mail, please notify us, preferably by e-mail; and do not read, copy or disclose the contents of this message to anyone. Whilst we have taken reasonable precautions to ensure that any attachment to this e-mail has been swept for viruses, e-mail communications cannot be guaranteed to be secure or error free, as information can be corrupted, intercepted, lost or contain viruses. We do not accept liability for such matter or their consequences

Please consider the environment before printing this mail

The information contained in this e-mail is private & confidential and may also be legally privileged. If you are not the intended recipient of this mail, please notify us, preferably by e-mail; and do not read, copy or disclose the contents of this message to anyone. Whilst we have taken reasonable precautions to ensure that any attachment to this e-mail has been swept for viruses, e-mail communications cannot be guaranteed to be secure or error free, as information can be corrupted, intercepted, lost or contain viruses. We do not accept liability for such matter or their consequences

I subscribed byju's for 66000 And on 14th July 2022 I received the tablet at my house and on 16th July 2022 I had received the books but I don't understand byju's studies please Cancel my subscription to Aakash byju's because I do not understand anything, you will be very kind

I am Naik Jahnavi took gate course from byju's on 6th june 2022.(downpayment-5000, emi -43000).I told my counsellor to cancel the course but he told me to cancel only after receiving tab and books.So I waited, received tab on 17th July, then tried to contact him(Akhil-counsellor) but no response.Then I mailed through [protected]@byjus.com to cancel on July 3rd and requested for refund.
#Order Summary:-SO-[protected](06-JUN-2022).
My counsellor actually told me that we can cancel in 1month observation period and he also told that he already mailed to cancel my course but when I ask for proof he just ended up the call When I regularly ask helpline people about the status of cancellation, every time a new person will talk and they say it's still in processing.No proper response from them, their screenshot of the call logs to byju's helpline is also attached.
I am getting emi calls to pay .So i request you to cancel my course and refund my amount immediately since I am not willing to listen due to lack of time.I even didn't attend the classes these days.(Also Sending you few proofs)Waiting for your response.

I had taken byjus course for my son and he attended couple of classes and was of the view that it is useless and he was not willing to attend last time also I took this course and wasted around 60000 now again I don't want to waste my money so as per their policy I sent intimation to cancel within 15 days period as per their policy, however, even after constant follow ups regarding this, no response kindly help me stop this emi payment simply of no use...

My name is pankaj kesharwani i have purchased ias tablet program with byjus with order I'd [protected] but they have given me product with different specifications so I request for cancellation then their senior manager Abhishek Balsingh talk to me and promised me to waive off 1 emi whose screen shot i am attaching below i have paid my 2nd last emi (11th) in previous month itself but till now they have not updated to emi waive off to avance team they are calling me every day for emi payment and i have charged 2 times penalty also resolve this issue as soon as possible .

Sir/Madam,

Student Name: SIRIPIREDDY MAHITHA REDDY

Class- 9th, Board- state

Father Name: SIRIPIREDDY VENKATESH REDDY

Product purchased for 9th & 10th classes

Registered Mobile no: [protected]

Registered Gmail ID: [protected]@gmail.com

Center - Tirupati, Andhra Pradesh

Initially Paid amount: Rs.5000.00/-

Product Kit received to date – 5th March 2022

EMI deducted for 3 months till now.

I am writing this to inform you that I want to cancel my daughter Byju's subscription to the class 9, and 10 tablet courses immediately.

From Byju's team, Mr. Yasarapu Devarajulu (Mobile no: +91-[protected] because I don't know his ID number) visited our house for a product demo in the month of January 2022. He told us about the product and he put us under pressure and made us pay for 9 & 10 class fees (Rs. 5000 for admission and 50000 EMI).

After a few days, I received the Byju's tablet course for my daughter on 5th March 2022 after that my daughter tried to attend classes but not even one class running on the tablet and she immediately told me that she do not want the Byju's product and she is not showing interest anymore to attend online classes.

So, as per BYJUS Refund Policy,

All Test Preparation course products (CAT/IAS/GATE/UGC-NET/CDS/NDA/CSIR-NET/STATE PSC) come with a trial period of 7 days and school learning products come with a trial period of 15 days. Within 15 days of delivery, you can refund the product in case you do not like it.

I have requested for cancellation within 15 days, I called BYJUS Associate & I informed him to cancel the course and stop the auto EMI payment deduction immediately but he gave some excuses and didn’t respond properly, later he switched off his mobile phone and also, I even raised a complaint on customer helpline number within 15 days trial period through call regarding this but no proper response yet.

When I contacted your representatives via your Byjus customer helpline number, I told them I want to cancel the course and stop this auto EMI payment deduction process immediately. To which they replied, “Is there any other query? No? Okay thanks” and disconnected the phone.

Again, I called your Byju's customer helpline number, I told them the reasons why I want to cancel the course and stop this auto EMI payment deduction as soon as possible. This time your representatives accepted that it was their fault, and they said I will get a call back from the concerned person/manager within 24 to 48 hours but it’s more than two months Since then, I haven’t received any other call.

As per your Byju's policy, Initially, I paid Rs.5000/- through my phone pay. After that EMI auto-debit process started on 5th March 2022 through my account. From that month for 3 months, automatically EMI payment of Rs.4119/- got deducted from my account but my daughter was not able to attend a single class because not even one class is running on Byju's tablet. So, I want to cancel the course and stop this EMI auto-debit process immediately. I don’t want your product anymore even if you say we will rectify the tablet.

Several times, I have called your Byju's customer helpline number and all I was listening to was that I need to wait and I will get a call back from the concerned person/manager.

For the past 4 months[protected] to the till date) I have been contacted by the Byju's cancellation team for product cancellation. But until now I have not received any confirmation for the cancellation of the product from BYJUS. There was no response from the customer service of Byju's when I tried to contact them.

Please kindly help me to cancel the course and stop this EMI payment as soon as possible. Being a middle-class family, the amount of fees that I am paying in installments is not worth the services that you provided by BYJUS and it is bothering me. It is putting huge pressure on my family.

I had so much trust and faith in BYJUS that no matter what, they will help their parents and students throughout. But instead, they are putting a huge burden on me. I would again request the concerned authority to please look through this matter and kindly help me to cancel the table course and stop EMI payment auto-deductions from my bank account. This process may not be a big deal for a reputed institution like BYJUS but for my daughter and me.

I request you to send me a letter of acknowledgement for the cancellation of my subscription and to refund my money back into my account.

For any queries please contact the below-mentioned registered mobile number and Gmail ID

Student Name: SIRIPIREDDY MAHITHA REDDY

Registered Mobile no: [protected]

Alternate Mobile Number: [protected]

Registered Gmail ID: [protected]@gmail.com

Kindly do the needful as soon as possible.

Regards,

SIRIPIREDDY VENKATESH REDDY.

I purchased byjus IAS tablet course product 3 months before and they promised me to provide mentorship program according to my requirements.But till today there is no response from their side.I was asking for malayali mentor from last 2 weeks bt the coordinator Ishara was not responding.Then I put a request for cancellation of course, they called me and said there is no option for cancellation because its been 3 months.I had to give my details each time I call to coustomer care and they all have different answers for my course cancellation request, some say it is possible to cancel and they will put on a request for that, some says that I am not even their coustomer, they can't find my details in the system.Its been a 7, 8 days. In beginning coordinator told me that you can drop the course if you are not satisfied with it, but now they are not cancelling it.I am not satisfied with their service and not able to pay 8417 rupees per month.But they told me the amount is already prepaid and I have to pay this amount every month.I don't want to deduct any amount from my account from next month onwards.So I am cancelling the course and i request to refund my money ASAP.
Worst experience from Byjus

Student Name Aaliya
4th Standard
Subject Cancellation
Dear Sir
I want to end my subscription within 15 days as per the policy of Byju's.
I got the table of byjus on 9th July. I am finding it very difficult to study byjus online and neither do I understand anything and I also have a lot of eye infections due to running the tab. I humbly request you to cancel my subscription. Please give my amount back to me. Thank you I will be very grateful to you

Hi,

BYJUS team contact us for scholership for my cousin(Preet Saini). On 1 JUN 2022 BYJUS team person(Saamir Rehman EMP ID[protected] came to home and explain everthing. It is 3 year course. Therefore I asked him again and again that is it possbile to cancel course if exceptional circustance happen like BYJUS teaching service not well, mishapping with child or child's father not able to pay EMI?
Then BYJUS team member confirmed that we can cancel anytime. I asked him same again and again beacuse of loand amout is big 93000 rs. I paid 5000 rs using google pay and wintin 2 week I recieved tablet.
My brother got only 2 lecture for one week and same on next week. After that he did not able to catch teacher teaching stylye(Some teacher speak very fast and some not explain welL. I also see same lecture). Then child and his parent decided cancel course.
I contact multiple time to same person (BYJUS team memeber) who came to my home. He is not replying my message on chat and call also. It was very frustating and Cheap behavious.
On 16 July i drop mail to BYJUS team for cancel course. Couple of days later they call me and exlain BYJUS policy that Course can not cancel and threaten if EMI not pay then CIBIL score will drop and asked proof what BYJUS team said to me for cancel of course.
If we alreday know about BYJUS first we never purchase same course and second we record everything that person explain in first meeting.
How customer know what is loan process behinde?

BYJUS comapin id is 35017121.

Same on that person who came to home and explain wrong data/information/policy of BYJU's and now he is not replying message or call. BYJUS team not connecting to that person just call to customer. Please check your organisation person first what they are sharing to public. They are working like fraud organization who just want to anyhow product deliver and 15 days passed. Then for future they are not responsible even they will not pic your call.

Hi
I enroll IAS tab study material from byjus in April 10th 2022. Paying initial amount 5000rs. After 20 days my father health is not well so take care about my work and my father business to facing financial problem so I discussed with my Counselor he was an medical leave so once back I will do the cancellation he told after a month's my counselor back and send all the reports to support team but they would not consider now still 4 months done no action taking kindly please support me for the course deactivate. I don't have time to study now. Also facing financial problem so give your hand of support .

Thank you :)

Hi raised cancellation request with in 15 days, till now no resolution..no response i am going to raise a complaint against Byjus if i didn't get response tomorrow..

Hi,

BYJUS team contact us for scholership for my cousin. On 1 JUN 2022 BYJUS team person came to home and explain everthing. It is 3 year course. Therefore I asked him again and again that is it possbile to cancel course if exceptional circustance happen like BYJUS teaching service not well, or mishapping with child or child's father not able to pay EMI?
Then BYJUS team member told that we can cancel anytime. I asked him same again and again beacuse of loand amout is big 93000 rs. I paid 5000 rs and wintin 2 week I recieved tablet.
My brother on got only 2 lecture for one week and same on next week. After that he did not able to catach teacher teaching stylye( Some teacher speak very fast and some not explain welL. I also see same lecture). Then child and his parent to decide cancel course.
I contact multiple time to same person (BYJUS team memeber) who came to my home. He is not replying my message on chate and call aslo. It is very frustating. Cheap behavious.
On 16 July i drop mail to BYJUS team for cancel course. Couple of days later they call me and exlain BYJUS policy that Course can not cancel and threaten if EMI not pay then CIBIL score will drop and asked proof what BYJUS team said to me for cacnel of course.
If we alreday know about BYJUS first we never purchase same course and second we record everything that person explain in first meeting.
How customer know what is loan process behinde?

BYJUS comapin id is 35017121.

Same on that person who came to home and explain wrong data/information/policy and now he is now replying message or call. That person. BYJUS cancelation team not connecting to that person just call to customer. Please check your organisation person first what they are sharing.

I have purchased the class 9-10 course from Byju's on 9th July 2022 for my daughter Himadri Saikia, which was of total Rs 60000 in which I have made a down payment of 5000 and loan was of 55000. My registered mobile number is [protected] and email id is [protected]@gmail.com. The sales representative (Rejan Zafree Jamil, EMP ID No. TNL[protected] told me that once you will purchase the course you can cancel the course within 15 days of the delivery of the product with just one phone call or mail. I have received the product on 18th July 2022. However, we do not want to continue this course due to financial issues. Now in order to cancel, I have already called the customer care and mentor helpline number several times, but no one is listening nor responding. They just provide me different Request IDs, telling me that senior manager or cancellation team will talk to you. But I have not received any call, nor any action. I have also mailed previously but no response received. I need an immediate action and want my money back on priority. Also, I want you to stop the loan amount and stop deducting any EMI. This is a fraud/scam activity of Byju's. So I need this to be CANCELLED on an immediate basis.

CANCEL, REFUND, STOP EMI !
CANCEL, REFUND, STOP EMI !
CANCEL, REFUND, STOP EMI !

Cancel product

A councellor visited my home and sold the course of class 7-12th. But within 15 days of the refund period i informed the councellor, mentor regarding this and also wrote to [protected]@byjus.com [protected]@byjus.com shahruk.[protected]@gmail.com [protected]@byjus.com regarding the cancellation of my course. But I didn't get any response from the cancellation team. After some days I recieved a call from SHAHRUKH MALIK but he was continuously forcing me to not cancel the course I told him the reasons to cancel which were financial problems and my daughter didn't like the classes but he was not cancelling the course. Please please please help me in cancelling the loan of 1, 56, 000 and refund of 5000 from this fraud company please. I wrote many mails and called hundred of times daily but they just arrange a call back but I don't get any call.

They offer me a good stipend salary of 37500 + 6000 relocation expenses
But at the end of the traning i dont receive this ammount

I am mailing out the company but no response from other side

I have purchased Akash Byju's Course for JEE 12th. Now i want cancellation this course. because I won't able to do preparation anymore because of my Marriage is fixed. so the course is no use to me.In such a situation I will not even be able to Pay EMI. Because the cost of marriage is very high so my parents can't afford all this.
I requested to cancel Byju's course your Counsellor but he is not receiving our call. He agreed to cancel and refund . He said he will come to meet us.But He's not responding. Kindly cancel Byju's Course and EMI Process as soon as possible.

I came across the article in Business Line on "Mis-selling being done by Edtech companies" and i would like to add my complaint to the forum.

I had done admissions for my daughter for Byju's classes (order no. P1-SS03-[protected]) on assurance that admission will be cancelled if not satisfied with product after trial period of 15-30 days for which i had taken a written e-mail, but once we called up the Advisor/ Counsellor (Miss Simran Kousar) she never replied to our calls and purposely delayed the process of cancellations beyond the trial period and after which she told us to mail our cancellation requests, we had been mailing the cancellation team since November 2021 (Complaint Reference ID:[protected] with regular email follow-ups and were replied back saying the request is being processed and whenever we tried calling the helpline numbers we were kept on hold for hours, this had been going on very long and i got a call from Mr. Dinesh Hosmani who represented himself as Senior Manager for cancellations and stated that we were denied refund as we delayed in applying for the cancellation and when i told him that we were in contact with the counsellor Miss. Simran Kousar he asked to show the proof of .

Miss. Simran also mislead us by making us go in for and 0% EMI Scheme and made us take a loan from the Bank, but when we later checked we realized that we were being charged Interest on the same.

We request you to please provide us with a solution and also contact number of any Whatsapp group or parents forum who have been facing similar issues.

Thank you