BYJU's Complaints & Reviews

I'm Stalin, my daughter Anurisha join byjus on April 2022, I have a critical financial problem, I don't have money to pay the EMI please please stop my emi
order id P1-SSO4-[protected]
My loan No:[protected]
Please stop my Emi, don't want refund please stop my Emi

I have been trying to cancel my byjus product through both call and email they have been rejecting my voice and pushing me into another way .They never consider the customer feelings and intend . They are all cheater . They said after 2 months cancellation isn't possible . Why i want cancellation because i won't able to pay EMI and preparation in my course . Whenever i called byjus collection department they cut the call immediately and without telling any reason. its happened today morning. They always said concern tem will call you with 24 hrs.

Hi Sir/Ma'am,

I am complaining on behalf on my sister Anushka Sengar for whom we tried the BYJU's services for class 11th-12th.
On 26th Feb, we were contacted by Mr. Mayank Vishwakarma[[protected]] for the services provided by BYJU's about the course they provide for 60, 000 and we were told that we need to pay 5000 as a down payment for trial purpose of 15 days and if we were not satisfied with the material then the money will be returned. So we paid 5000 on the same day for trying out the course 11+12 PCM_JEE, and we received the tablet and study material in the next few days but we were not satisfied with the study material provided to us. So we tried contacting Mr. Mayank within 15 days only to opt out of the course and to return the material that was provided to us and thus we have been trying to contact him ever since. Seems like Mayank has left his job for BYJU's and Shantanu Mathur[shantanu.[protected]@byjus.com] was the mentor. We tried reaching out to him as well but no response. We have raised this concern many times in the past month but haven't got any response. This is very disappointing. And now they keep on deducting our money on monthly basis. Till now they have taken 10, 042 rupees{including the registration charges} and now most probably they are going to deduct 5042 again tomorrow. We never wanted to continue with their services but no-one is responding. We still have their material in the same condition completely untouched. I have tried reaching out to customer care and have dropped various mails time to time but haven't got any response. I tried contacting Mr. Ashish Dixit[[protected]]. I am attaching the screenshots of all the communication and the mails that I have sent.
The services from BYJU's have been extremely disappointing. We request you to please help us here. We are so tensed because of this and our money is being deducted for no good reason and no one is helping us out here. Please do help.

I have been trying to terminate the Byjus program since past month as I am not able to pay EMI’s and I informed them within the trial period of 15 days still no action is being taken yet. It is very harassing for us... I mentally depressed.
My daughter order id
P1-SSO4-[protected]

Dear team
I had raised a complaint regarding for my cancellation for this courses every time you people are saying you will get the call today but every day you were default I am not satisfying for this things kindly unregister my ECS FORM .! I fact I got message from my bank that 5338/rupees will debit from your bank on 5th of July 2022 onwards
This product has sell by to me Mr Saurabh Kumar I am trying to call him every day but he is not responding the call since he sold me this unwanted product his contact no-[protected] .. !!

If any ECS gone then you people r responsible for this things otherwise I will take a necessary action with you guys REMEMBER

THANKS

Shyam sunder bansal
[protected]

Dear Team,

I have already enrolled my kid for BYJU but still your marketing team keeps calling twice a day. It is very frustrating and annoying that these people don't have details of person who has already enrolled in the program.

Concentrate on your Quality of service more than marketing. As an existing customer, I have observed many gaps and shared same with mentor but no improvement at all.

I can see that you people are failing in providing quality service and definitely it would help your rivals.

thanks & regards,
JAy Patel

Byjus calling me everyday . I blocked them a lot of times now they call me from a new number. Trucaller shows that a byjus education Consultant with blue tick calls me . I am annoyed. Stop calling me. Otherwise I have to go to the police station.

Sir

Byjus ki councellor ne mere paas se 5000 deposit karvaye ye bolke ki refonebal h 15 din ka trial dijiye aagar aap ko course aacha nai lagta to vo paise aapko refind ho jayega vo refond nahi kr rahe hai

Mere bank account se muje inform kiye bina hi emi ka process chalu karva diya or jab muje pata chala to mene bola councellor ki ye kyu kiya to boli ki glitch ho gaya h kai logo ke saath 27000 ka emi karva liya hai or abhi koi ans nhi de rahe h

Hi Team,

My kid was enrolled for 1st grade in Byju's future school for online classes. Initially the representative from Byju's told us that we can cancel the enrolment at any time as our request is to continue the online classes only during the summer for 2-3 months.

We have paid the amount 45000/- for the same and later on we got the call from instructor as they claimed that they would not roll back the enrollment after 14 days.
Considering this two different details from the byju's representatives we decided to roll back my kid enrollment and requested the support team for cancellation on 17th May -2022.

There onwards, we have been contacting the Byju's customer service regularly and exchanged some mails that my refund has been initiated. However, so far we haven't received my refund and every time we are calling to the customer service they are telling one new story and requesting us to wait for a while.

There is no co-ordination with in the Byjus's teams and using their representatives giving false commitments until we join our kid. I am completely suffering from last 2 months by taking the decision to join the kids for online courses for couple of months to engage them in active learning.

My case id details is CaseID[protected] and some one look into this urgently and contact me over the registered mail below for any further communication.

We need swift action in this matter whoever involved from admitting the kids to organisation and delaying my refund requests.

Email: p.v.[protected]@gmail.com

First they give commitment for quality of their services but it has very poor service and after payment you will feel helpless.
They are fraud and cheating people

We have registered the Byju's course on 4th Jun and paid Full fees. The Course is not started yet. They are not replying to emails nor providing customer support after multiple calls on helpline. We are highly disappointed.

We request for cancellation and complete refund of fees.

Email: yogini.[protected]@gmail.com/av.[protected]@gmail.com
Contact: [protected]/[protected]

My byjus order I'd is Order I'd - SO-[protected]

I trying to contact byjus for my cancellation but my problem is still didn't resolved they didn't cancell my product . I continuosly called their support team and continuosly emailed them but still my cancellation and refund didn't process. Please help me

On 27th May 2022, a sales executive by name Mr. VAIBHAV (Mobile No.:[protected] from BYJU'S had visited my home and explained me about my kid Maurya Vardhana (7 years) having been selected for Scholarship and the advantage of Byju's early learning app for usage from Class 2nd till Class 5th. He told that I can avail the 18 months installment payment scheme. He also assured me that if in case if your child or you are not satisfied with the product within 15 days of the product delivery, you can inform him and the company via email and phone call, for cancellation and refund of the full amount paid, and with no question asked they will refund the money.
The byjus product was delivered to us on 1st of June 2022, and on usage of the product, my kid was not showing any interest in the product, hence on consultation with the family, i sent a mail to byjus on 6th of June 2022 to cancel the subscription and refund the money paid, as we are not interested in the product. Whereas no reply came from Byjus. Then I contacted the sales executive Mr. Vaibhav, and he assured that the byjus team will initiate the process and within next 15 days i will get the refund. Whereas thereafter even after repeated requests are sent over the email none of them respond. When called on helpline, they only tell that they will get back to us asap, whereas then never call back. I have recieved the 2nd month EMI transfer notice from my bank. Iam in a lot of tension because of this. Please help me.

This is jaganmohank .Student name is tanvi.I purchased the byjus course on 28 may 2022 .I got delivery of tab on 6th june 2022 .. I placed the request for cancellation of byjus course on 14 june 2022 by writing to your mail [protected]@byjus.Com.I got confirmation from your side on 16 june and providing request no. 33198547.From then i have been contacting you on phone regarding cancellation of byjus course .But still i havent get any confirmation regarding the cancellation of the course . For the past one week i called several times regarding the cancellation issue i was told that senior manager call to you..But i haven't get any call from senior manager i got the message from the iifl finance company regarding the emi deduction of 5588 on 6th of july.. Please cancel the couse course immediately and send the information to iifl finance company to stop deducting my emi . Please refund my initial payment of 5000 which was debited in my bank on 28 june 2022.If anything happens wrong i will go lodge a complaint in consumer court.
Thanking you
jagan mohan k
[protected]

I will cancel my course, because my financial condition very poor. So, pls accept this application and refund my money(41000)as soon as possible.My doughter not understand this course and not interested this course. So, Pls help me...pls call me...

I have joined my daughter in Byjus online but it is not conducting classes regularly .It is not on track as per school. So not helpful at for my daughter and many time repeated same classes. So I want to cancel the registration and need my money back .As it not at all helping my kid.They are cheating people.

I have been trying to connect you for cancel my order so long but no one responded i want to cancel my order ASAP

Name- komal Rajawat
Order ID- SO[protected]
MOBILE NO - [protected], [protected]
THANK YOU SO MUCH

Respect sir/Mam,
I bought Byju's tablet learning program and online classes for my daughter. During the period tutor has changed as they given demo class.
Now my daughter is not interested in this. So please return my money or changed the grade from 9&10 to 8 soon. My registered mobile number is [protected].

My parents paid for 1 year Byju's premium subscription. The total loan amount is Rs 50000 and I paid Rs 5000 for the down payment. But since I am unsatisfied with the classes and the lessons learned in the classes do not match with my school lessons, I want to cancel my premium subscriptions. The books I received are kind of hard to understand too. I have been wanting to cancel for the past months, but they told me to finish the two months trial first. After the trial ended, I tried contacting them but they do not answer my calls or messages. Even after my complaint, no proper calls or verification were given. My first payment is on 7.07.2022 and I want to stop my subscription before that. I don't expect refund but please stop my Emi payment. Please kindly look to it.

Order I'd - BYJSSE[protected]
Students Name- Aditya
Parent Name-Manoj Mourya
I want to cancel my product immediately .now I don't want to enroll I also drop a mail regarding my cancellation but still no response

For further communication contact on [protected] don't call on lead no. I am attaching proof of payment and cancellation email where I didn't receive any response from Byjus side.

I want to cancel as soon as possible.