BYJU's Complaints & Reviews

Respected sir/mam,
I asked to cancel my byju's subscription of 11 + 12 JEE course. I wanted immediate response for my email and cancellation as soon as possible.
The reason for cancellation is my financial issues and my studies. I dont want to continue learning JEE so I'm stopping the course too. I'm trying to contact them from the last month I.e. immediately after I received the tablet. You have given 15 days return policy but I got no response from their side. I mean from the person who got me appointed into this program.
Your team member didn't even attened my calls and messages. He did not tell me about cancellation mail too. He told that he'll change my emi option to 24 months I.e. ₹2, 500 per month + ₹600 discount. So he said we just had to pay ₹1, 900 each month. But now we get calls from Aditya Birla finance, which was unknown to me, asking us to pay ₹5, 172 immediately. We tried saying that we want to discontinue but no response from their side. I fall silent if we take the word ' cancellation '
So kindly remove my subscription and guide me the procedure tp return the tablet and books which were purchased. I request you to send me a letter of acknowledgment for the cancellation for my subscription.

Even if I contact the person who got me into the problem I just get one word reply ' OK ' or ' pls wait '.

Please give me a solution.

I am father of Student Harshit. My registered number is [protected]. I purchase a plan of BYJU's. I paid advance Rs. 5000/- . But when i cancelled their agent said to me i have to purchase full plan then i cancel . I did but now they are not responding to me. They did not attend my call . They did not respond to me on email properly.

I purchsed on[protected] . I received there products on[protected]. According to their policies i cancel plan within 15 days after product received. I cancelled on[protected] and[protected] i mailed.
I need my money back . I have mailed them many times . Many times i called.

They are fraud.

I have taken Byjus subscription and received tab and paid fee for 2 yrs but since last 3 month byjus are not giving classes to my kid, neither customer service support are helping

9999

Hello team, i have regined in a BDT program and I do not received my salary.so please raise my request, each of my colleague recieved the salary.i daily mail to the payroll.[protected]@byjus.com but no one can revert me .Firstly they said that it will be received on 15 th June .please help me .
My TNL I'D is 71914683
I'm waiting for your Positive response.please help me

Sir i am Nitin singh woking as a BDT employment id: TNL71916781 and email: Nitin.[protected]@byjus.com and mobile number: [protected]
Sir i didn't received my full and final payment from byjus it should have come up to 15 of this month but didn't received yet I will be very grateful if you help me out
Thank you

I don't want any of your coaching because I don't have enough time for it and it doesn't work out the way as one of your counsellor explained to me. So it's a request from me to please cancel my daughters admission from this byjus coaching . I don't want any further explanation.
Kindly do the needful as soon as possible...
Thank you

Sir/Madam My name is Kumbagiri Madhu Priya I opted a Byju's IAS course. But present am not studying the course but EMI's are going on still. I have one doubt that these many months i am not studying the course no one contacted me about the studies what i am studying how much it completed or what is my present status but they always contacted about i am not paying the EMI. I don't want any refund but i just want cancel my subscription to byju's IAS. First they didn't say about the 15 days return policy after that no return and refund now they are saying that you have to read the guidelines we are not responsible for that what it mean for that answer. The Senior Councilor name is Harshitha her contact number is [protected]. I really don't need any refund but cancel my subscription .I didn't have money to pay those EMI's even throught am not studying. One thing is if a person lose interest in something you people won't ask for what's the problem you the BYJU'S simply ask for EMI payment. if you cancel a single subcription is that much your economy will go down not right understand the reality. If the they won't cancel my subscription i will proceed legally.

My self Tapan Kumar Kar Request ID: 33163328. I have given mail to [protected]@byjus.com since from 1 month but no response and one of your representative called me to keep sufficient balance and will auto debit. Regretfully I like to draw your kind attention that Byjus is one esteemed learning platform but such iresponse work surprising me. My request please stop the auto EMI debit system and immediately cancel the programme.

This is for your kind information and immediate action please.

Regards
Tapan Kumar Mar

I am a student of class 11 attending Byju's Aakash online classes for JEE. I get to attend the classes in bilingual (hindi) mode. I found the teachers not appropriate to the standard of Byju's, which was the reason I chose this coaching.

So, I request to get the mode changed to english with good standard of teachers.

Also, there should some criteria for the selection of batches which would ensure some uniformity in the group of students studying together so that all the students can go with the tutor at the same pace.

One more thing, in the counselling session, my counsellors focussed on to the online mode and convinced us that online is better as it saves time and it will have 15-20 students, through which every student gets better attention.

I have these 3 major concers:

1. Standard of teachers

2. Batch mates level

3. No. of students in a batch

I have called many times and explained my problem 10-12 times. 5-6 people have assured me saying it will be done in 1-2 days, but mlre than 2 weeks have passed and it is not resolved. It is very difficult and frustating to attend the classes in bilingual (hindi) mode. A good beginning is half done but the beginning of my coaching has proved very problematic.

Resolve my issue asap, going unresponsive should not be an option. Only after filing a complaint, I get a call!

When I open my account in byjus premium app it won't pin please solved my problem.

On 24th April, one counsellor came to my house and did the crash course admission in which i had pay Rs 5000 downpayment(in cash) +Rs 1000 in gpay 2 days later.The counsellor told me it was free till 6th June and after 6th june onwards, if i don't wanna continue i can cancel it anytime.So on 6th june i told him i want the cancellation, he told me to sent email and customer care.I did as he told me, but when calling the customer care several times all they said was the mentor will call back, but the mentor rarely call back, they did call back one or two times, but instead of hearing my problems, they keep convincing me not to cancel and said they will call back next time in which they never did.on 17 june i got a reply from the mail saying that there will be call back from the concern team but no calls till today.Dear byjus, i want to make it very clear that i don't want the refund amount, i just want to cancel the courses and end the emi, because we are suffering from financials problems.The counsellor clearly told me i can cancel anytime without any problems .

I will be very glad if you take actions fast regarding my cancellations

We have raised cancellation request many time in Byjus but not any response by them.i have already raised two request id 3200298 and 33026350.They are trying to cheat me.please help me.our regist no [protected] and alternate number is [protected].

I have Bought byjus online and offline course for my daughter for 3 years(class 10 to 12 including neet).But from 70 days(11 April 2022) my kid is not able to join byjus online and offline course due to byjus bad service.she even not joined a single online or offline class from 11 April 2022.furthermore we haven't received akash byjus books yet.please help to resolve our issue .i will be very thankful to you.

Dear Concern,

I have purchased the package for my son by discussing with your executive and i was denied to take the same but unfortunately he forcefully convinced me to taken the package in condition that if my son unable to use the same will be returned.
Unfortunately the package was not feasible to use and till today no return and my payment is also not refund.
Sales representative is not at all attending the call however over all approaches is giving the feeling that BYJUS is not a educational firm but purely business oriented.
Please solve my issue as soon as possible
Rafeeque
[protected]

I would like to bring into your notice that I Dhruv Gupta belonging from a middle class family have opted for byjus two year plan for which they have given me 15 days trial for cancellation. But now the time has exceeded and they are not accepting my cancellation.
Please help me in the matter

Please cancel the IIFL Loan A/c No.[protected] of the BYJU'S Product sanctioned in favour of my Son named "RUDRA PRATAP SINGH" as I did not even opt for this course and at the start only i cancelled this course, but even then every month some amount is deducted in the name of coaching institute.

An early action is requested for cancellation of the same.

I purchased the ssc je course from byjus exam prep on 5 june 2022. I attend first class and the class was recorded and i can't get any link of live classes. On 7th of june i spoke to mentor and tell the issues and he said wait few days then i am waiting few days after days i can't see any changes so i have mailed again and again but they refuse me

I attached all document below

I was purchased the product on 6th June 2022 Vishal Chhabra
Student name - Krishna Chhabra
Application ( [protected] ) or saler person will not contact for us . I send tha mail for byjus support team for refunding the amount and cancel my product but one of tha person mr .. contact but they doesn't give any clear response and they say refund is not possible because you will not given tha proper reason for cancellations . When I purchased tha product I will pay Rs- 5000 and now in July I will pay Rs- 4250 per month emi . Now I doesn't want tha product because they will not give proper response from her counselor her id is TNL21899117 Mr. SachinRaj he was say me if you do your kyc then after automatically cancel you product now it's 17 June still my courses not cancel and my refund not given

The company has very poor service. My daughter is in 9th and they sent SD card for 10th. Even after 100s of calls, this issue is not resolved. They dont respond to the emails, calls come after 48 hours . It is only a missed call, then you have to calla again and wait for 48 hours. This cycle repeats. Fed up!! How frustrating can it be!!

I have requested many times to change the mentor Hina Mattoo, I don’t want her anymore handling my calls . Please assign other mentor immediately.

She is worthless women, keeps lying . Many times I told my daughter is in 9th, your systems shows 10th.

I was sent SD card of class 10th, I asked it to be returned and send for 9th, I was told it is in high priority, but today the support staff said priority is in medium.

I am fed up with her. She is a brainless women, She is also too lazy to reply to my emails.

Thanks
Manohar joshi
[protected]@yahoo.com
[protected]