BYJU's Complaints & Reviews

I would like to cancel my subscription for my son for the course - class VII - NIIT, JEE because at the time of registration the executive told my that I have to pay in 5 years instalments but now I got to know that it is of 1 year EMI plan, the amount per month I can't afford at all. My EMI will start from JULY 2022. He misguided me and I am very much worried now.

Secondly the Tab they gave is not working from the first day (the learning app is not responding) so the whole process of learning is of no use.

Please cancel the subcription as early as possible.

Dear Sir/Madam,

I wish to state that I had paid admission charges of Rs 15000/- having reference id BJCF[protected] on date March 16, 2022. At the time of admission, we told the representative to admit our child Kamya in kacchi chawni branch of Jammu and the same was assured by the representative also that your ward who is in 8th class (already informed to representative) will be admitted to mentioned branch. However later on, we got a phone call that your ward has to attend the classes at Gandhi Nagar branch, Jammu. We would like to inform you that Kamya's sister will also be taking her classes in Kachi chawni branch and it will not be feasible for us to send our child alone to Gandhi Nagar branch as it is very far away from our place. So i request you to kindly refund our addmission charges as we were falsely committed by the representative. Matter is pending since March'22.

15 days not over i am not satisfied plz cancel the order

Under 15 days policy you product is not suitable to my child u alwYs denies plz canceled my product

We request you to Cancel our enrolment in byjus immediately. Also, send cancellation confirmation to the finance team.

I was forced to avail the Biju’s Product educational product on Feb 2021 for my son, for +1, +2 JEE offline class.

Marketing Executive(“Rafik”) pushed me and psychologically manipulated my wife saying an offer of Rs.5000/- with immediate enrolment, without giving time for thinking. He not even explained the cancellation policy and taken the sign-in papers, went off. He hardly spent 30 minutes, his focus was on collecting the money and dump the product on innocent parents like me.

We already paid our full instalment from March 2021 to February 2022. 7000.00 Rs per month through EMI.

Also, we enrolled for online from April 2022. And forced to pay Rs. 5000 for first instalment and remaining amount as EMI (3750.00 Rs / month).

During our offline class we didn’t get proper calls from mentor and mentor was changed multiple time and can’t reach any one them for clarifications.

We contacted the below persons.
1. Refeek [protected], [protected] . [protected]
2. Harish [protected]
3. Jayalakshmi [protected] (Online class)
4. Pragathy [protected], [protected]
5. Somu – [protected]


Byjus marketing person didn't explain anything about cancellation policy.
We are calling the marketing person Rafik many times but there is no response.
Ask Rafik to contact us.

I want canceled my product but byjus always show off and said thai i can't canceled ..plz canceled my product

I paid Rs 5, 000 through UPI (Ref No .[protected] initially and balance Rs 33, 000 through my financing partner Avanse with Loan Number - [protected] on Feb 24, 2022 to BYJU's after the self assessment made by them for CAT course.

Montly EMI of Rs 2, 750 deducted from acccount from Apr 7th 2022 onwards for the loan I availed from Avanse.

My registration number with BYJU's : SO-[protected]

Mobile No . [protected]

The Tab product and other materials received only by March 22 month only, through courier and mode of classes are from Tab provided by them.

Basically I am Tamil Nadu my native language is Tamil, but the pre recorded classes and online class are happening in English and other regional language like Hindi which I am unware.

So Basically BYJU's failed in the initial assessment itself whether I fit for the content they are providing.

Since I am not able to learn from the teaching method of BYJUS, I want to cancel my subscription and need my money back as it is hard earned one.

BYJUs should understand the pain from student point of view.

India is a country of "Unity in Diversity ", but BYJU's sells products in English and / Or Hindi language which is not understandable by everyone.

So it should respect the emotion, feeling and need of the other, and not only focus on selling product what it has.

I know English, I can read and speak, but I am not able to learn everything in English.

I need my native language " Tamil" support to learn and understand things which I preferred from my childhood.

Since I am not able to learn anything from BYJUs method of teaching and I prefer Traditional way of regular classes I want to cancel the registration and need my money back.

Even I tried BYJU's cancellation team for the same and the senior manager says course to be cancelled in 15 days of purchase as per their Terms and conditions.

But my question is I realise only after 2 months this method of teaching is not suits and this not a perishable or food items or other things to fix a date for cancellation.

BYJU's makes money from Education, Its ok, but it should not take the students and Indian systems as Granted.

When as a Student I strongly believe that a particular course does not add any value additions to me then I should given a fair opportunity to cancel it anytime I need.

Its ok to make money for what you teach, but you cannot forcely take money from students and deliver the content you have.

Please note there are many Youtube and social media channels which are delivering Education freely through their channels.

I humbly request this forum to look into this issue seriously and take the necessary actions needed.

Dear Team,

On 22 June 2022 i made a payment for 1 month course for 7th grade, in instructions it was mentioned that after making payment you will receive a link on your registered mail id .But till now i didn't receive any response from them. When i tried to call them couple of times they will inform that we will consider the request and educational counsellor will call you in 15 mins. This happened for 2 days. When i ask for refund they are saying that ask sales team.
I received a mail for asking few details like order id, Mobile no., Email id and payment details.

i submitted all the screenshots of my payments done .

I left using byju's application film 2018 after my 10th class but still I am getting calls from byju's I am fed up of saying "please don't call me" to the person who is calling me but it have no use every month I receive calls from byju's, I did mail, I did complain over there official website, I try to find delete account option in application don't have delete account option in there i am wondering way this app not have delete account option.

Now i am totally fed up i am urging byju's PLEASE DONT CALL ME AGAIN .

We have order a online class for our daughter but we did not attend even an single minute of the class by the evening of the day we ordered we cancelled the order but still not refunding the amount and no response for the byjus company we are facing very hurdle kindly help us to get the refund amount as soon by the company

I asked to cancel my byju's subscription of 11 + 12 JEE course, but they have illegally subscribed me to the course.
I did not even opt for the course and now every month some amount to IIFL Loan is being deducted.
I want immediate response over this and cancellation as soon as possible, plus refund of all the illegal amount collected as of now from the 11 23 jee course.

I have purchased online classes package of five years from byjus.we are paying monthly EMI of 6500/- now we want to discontinue this classes because of some financial crises.we cannot pay it further.so please cancel it.

Respected sir/mam,
I asked to cancel my byju's subscription of 11 + 12 JEE course. I wanted immediate response for my email and cancellation as soon as possible.
The reason for cancellation is my financial issues and my studies. I dont want to continue learning JEE so I'm stopping the course too. I'm trying to contact them from the last month I.e. immediately after I received the tablet. You have given 15 days return policy but I got no response from their side. I mean from the person who got me appointed into this program.
Your team member didn't even attened my calls and messages. He did not tell me about cancellation mail too. He told that he'll change my emi option to 24 months I.e. ₹2, 500 per month + ₹600 discount. So he said we just had to pay ₹1, 900 each month. But now we get calls from Aditya Birla finance, which was unknown to me, asking us to pay ₹5, 172 immediately. We tried saying that we want to discontinue but no response from their side. I fall silent if we take the word ' cancellation '
So kindly remove my subscription and guide me the procedure tp return the tablet and books which were purchased. I request you to send me a letter of acknowledgment for the cancellation for my subscription.

Even if I contact the person who got me into the problem I just get one word reply ' OK ' or ' pls wait '.

Please give me a solution.

I am father of Student Harshit. My registered number is [protected]. I purchase a plan of BYJU's. I paid advance Rs. 5000/- . But when i cancelled their agent said to me i have to purchase full plan then i cancel . I did but now they are not responding to me. They did not attend my call . They did not respond to me on email properly.

I purchsed on[protected] . I received there products on[protected]. According to their policies i cancel plan within 15 days after product received. I cancelled on[protected] and[protected] i mailed.
I need my money back . I have mailed them many times . Many times i called.

They are fraud.

I have taken Byjus subscription and received tab and paid fee for 2 yrs but since last 3 month byjus are not giving classes to my kid, neither customer service support are helping

9999

Hello team, i have regined in a BDT program and I do not received my salary.so please raise my request, each of my colleague recieved the salary.i daily mail to the payroll.[protected]@byjus.com but no one can revert me .Firstly they said that it will be received on 15 th June .please help me .
My TNL I'D is 71914683
I'm waiting for your Positive response.please help me

Sir i am Nitin singh woking as a BDT employment id: TNL71916781 and email: Nitin.[protected]@byjus.com and mobile number: [protected]
Sir i didn't received my full and final payment from byjus it should have come up to 15 of this month but didn't received yet I will be very grateful if you help me out
Thank you

I don't want any of your coaching because I don't have enough time for it and it doesn't work out the way as one of your counsellor explained to me. So it's a request from me to please cancel my daughters admission from this byjus coaching . I don't want any further explanation.
Kindly do the needful as soon as possible...
Thank you

Sir/Madam My name is Kumbagiri Madhu Priya I opted a Byju's IAS course. But present am not studying the course but EMI's are going on still. I have one doubt that these many months i am not studying the course no one contacted me about the studies what i am studying how much it completed or what is my present status but they always contacted about i am not paying the EMI. I don't want any refund but i just want cancel my subscription to byju's IAS. First they didn't say about the 15 days return policy after that no return and refund now they are saying that you have to read the guidelines we are not responsible for that what it mean for that answer. The Senior Councilor name is Harshitha her contact number is [protected]. I really don't need any refund but cancel my subscription .I didn't have money to pay those EMI's even throught am not studying. One thing is if a person lose interest in something you people won't ask for what's the problem you the BYJU'S simply ask for EMI payment. if you cancel a single subcription is that much your economy will go down not right understand the reality. If the they won't cancel my subscription i will proceed legally.