BYJU's Complaints & Reviews

Hello sir/madam, I have purchased IAS classroom course in byjus on emi of rs.13000. My emi will start on 07.07.2022. Now I can't able to pay my emi. So I request you to cancel my course along with my emi process. My reg mobile no is [protected]...

I bought a 1 month trial package on june 22 for my kid of 7 th class after making payment in instructions it was mentioned that you will receive a link on your registered email for registration but i didn't receive any mail or message. After making many calls to customer care also no complaint number or no response they always says that you will receive a call from academic counsellor in 15 mins but till now no calls or mails. Even i sent a mail to support team in reply i will receive a mail asking for few details like order number, mail id and mobile number, when i share all those details in reply mail again i will receive same mail for asking details they are just playing with kids education and customers. Dont trust Byju's its a fraud company playing with kids life .They always make fake promise dont register with them its waste of time and money.

Order ID: SO-[protected]

Registered Mobile Number: +91-[protected]

Registered Email ID: [protected]@gmail.com

I have received product kit on 29.05.2022 from Byjus, after received the kit my daughter attend only two online classes, after that I have send mail for cancellation of subscription on 7th June'2022 to [protected]@byjus.com and [protected]@byjus.com and request for acknowledgement of cancellation, after 8 days on 15th June'2022 I have received reply from Byjus and they asked for Order ID, email Id, phone number, I replied same day with all details. in between my daughter not attend any classes and information was share with concern centre.
As of now Byjus collection department is very active and send repeatedly reminder for EMI Payment.
I request you to resolve the matter immediately and close the matter.
Enclosed mail communication.

Byjus is totally fraud company. They are only cheating and making money.in 15 days observation they are not cancelling registration no cancellation of loan, and refund. They are never reply mails.

Its been 5days im following up for the return request of the byjus course. Also, im calling the customer number but no positive response.
I think Byjus Team is intentionally delaying the return / cancel process so that 15days policy gets over.

This is with reference to the Order #SO-[protected]. Student Name- Samarth Khandelwal . Father’s Name- Harsh Khandelwal.
My registered email id :[protected]@gmail.com

Sir,
I am writing this get the attention of concern authority of cancellation team to complain about the thoughtless behaviour of the support team, and acknowledgement request for the cancellation of my subscription. I have been trying to reach my mentor for cancellation process but the support team is not helping me, and keep telling that he is busy. My Mentor was suppose to help me in every aspect, but he is busy for last one week for helping me.
I am a subscriber of Aakash BYJU'S Grade 11 12 NEET course and wish to discontinue the service before the end of my 15 days trail period. I have mentioned the reasons below
1: Your executive has told that I will be able complete my board syllabus along with neet preparation which is absolutely a false statements.
2: The concept are difficult to understand in the online classes or recorded video.
3: I don't like the teaching techniques and speed and had complain about it so many time but no improvement is seen.
4: My family financial status is also a reason for my decision. As it is very expensive and overpriced for me.
So, I would like to cancel the subscription provided BYJU'S. I am hereby requesting for the full refund of 15000 which I had paid to access the service

Therefore, I request for guidance of cancellation of my subscription and the procedure to return the Tab. Please send me an mail for acknowledgement for the cancellation of my subscription. If I don't receive any acknowledgement of my request mentioned above, then I am forced by you to complain against the harrassing behaviour of BYJU'S team to the higher authority or police. For any query you can contact me in my registered mobile number.

Yours sincerely Thanking you
Fatma Khatoon

Student name: Fatma Khatoon
Reference ID: BRZR[protected]
Ph No: +91-[protected]
Sales Email: arpan.[protected]@byjus.com

Classes are not running in tablet.
If I have any problem but no discuss any mentor

I have taken byju's IAS course. And within 15 days trail period I have requested for course cancellation. And the team informed me that they will raise the issue and cancel the course. But it's been more than 15 days they are not responding properly and not giving any confirmation mail. I'm afraid of EMI payment next month. So please I need a speedy approval of cancellation.

Mr. Saravanan Student councellor of Byju's attended my son M. Rishhikesh on 15thJune 2022 and asked Rs.10, 000 for registration. We gave a cheque and he told we will receive the Byju's Kit in 2 to 3 days but till now (30.06.2022) we didn't receive, and also he is responding to our calls. We tried in branch office and they are replying that they will check and update us, but still we didn't receive any update on it. So kindly pls take any action and solve our issue as soon as possible or else a strict action will be taken from our side .

I took the Byjus product March 2022 and took loan from IIFL for the same. While taking the product i was informed that they have 15 days refund policy i.e id we dont like the product it will be cancelled and loan will be stopped and they will collect the product from me.i have returned the product but I had below problems.

1) Initially they did not collect the product they told me to courier to Bangalore address inspite of there presence in Hyderabad. After requesting a lot they agreed to submit it in Hyderabad office.

2) Refund took lot of time.

3) Now even after 3 months laon is not yet cancelled and i got message saying if i don't pay immediately my credit score will be spoilt.

Both IIFL and BYJUS are torchering me. Kindly help me.

Regards

Sandeep
[protected]

Hi Shivam and Byjus Team,

We would not like to move forward with Byjus, hence, this request for immediate cancellation of the product for my son (for 11th and 12th NEET preparation) through Byjus.

We have called lot of times, sent over email and made multiple phone call requests but there is no response.

Please initiate the refund on an urgent basis and process the cancellation.

I buy byjus course for my son, i observe my son is not understanding proper course and mentor also not supporting properly, thats why i want quit from the byjus course.

I have been trying to connect you for cancel my order so long but not one responded. I want to cancel my order ASAP and want my refund ASAP.!
Please cancel fast otherwise i complaint at your office.im telling so many times but your team cannot reply me l file case to the Byjus

Name- komal Rajawat
Order ID - SO-[protected]
Mobile no - [protected], [protected]

Thank you so much.

I want to cancel my IAS subscription, I'm telling so many times to the company employee but they do not reply anything. Please cancel my subscription. And stop my emi. I'm very upset. Please cancel my course and refund my amount. I have been trying to connect you for cancel my order so long but no one responded. I want to cancel my order as soon as possible and want my refund back.
Name= Rohit Piproliya
Order id-- SO [protected]
Mobile no. - [protected]

Thank you so much

Students name - Mousam jha
Counsler name- kanish kumar
Your bda comes to my house for product counselling i submit 5000rs for tab
But now mousam jha has not interested in byjus product...
Plz canceled my product
Counsler kanishk kumar no - [protected]
And very important mousam jha has done on app.. not any person
Mousam jha- [protected]
Plz canceled my product .. when i got conformation

Why u hold my cancellation
Plz canceled my product urgently..

Dear sir,
Last month one of your persons has came to my home and gave demo class for my kid. End of the session she forced us to join in Byjus. I don't have any choice to reject that. Without any option I have join in Byjus and she gave us a study materials to my kid. But later on I was not interested so I have given the cancellation message to byjus. Then 2 days back I have received a message regarding EMI. And I have called to your customer care and explain everything I have said above. They promised me that your person will call me within 24 hours and resolve the problem it seems. But now without my knowledge your company has debited Rs. 4201/- from my account. Is this right approach? How can you do this all these things without my knowledge and without any pre intimation? I need to cancel this and and I need my money refund.. Or else I'll go by legal and file a complaint against Byjus.

We subscribed 3 year course in last November. We are now unable to
continue the same as we have decided to join the child in Hostel and
there's no flexibility to carry laptop/ phones.
Hence I request you're team to consider this case and arrange to permit
for cancellation of the due course.

Raised a mail on May 13, 2022 but still issue not resolved yet
Every time when we mail, we'll get mail that it is in process.

Pl solve my grievance and cancel auto EMI agreement,

I SHOBHIT PANDEY father of DEVISHI PANDEY I want to cancel my order with registration immediately in Byjus and refund my amount as original mode of payment...

I ordered a byjus product for 15 day trial. I wanted to cancel the order and sent mail regarding it within 10 days .
I also received a call that my account was cancelled. My wards classes should have begun from june . As my account was cancelled, my emi was not deducted on 6 june as specified. I was not able return the product as there was no further response from byjus and I have still not got the refund of rs.5000 .
Tody (june 27) I got a message from byjus that emi will be deducted on 6 July . My ward never attended any classes. In case emi gets deducted I will take legal actions . I need proper response from byjus team within end of June .