BYJU's Complaints & Reviews

I am a student of class 11 attending Byju's Aakash online classes for JEE. I get to attend the classes in bilingual (hindi) mode. I found the teachers not appropriate to the standard of Byju's, which was the reason I chose this coaching.

So, I request to get the mode changed to english with good standard of teachers.

Also, there should some criteria for the selection of batches which would ensure some uniformity in the group of students studying together so that all the students can go with the tutor at the same pace.

One more thing, in the counselling session, my counsellors focussed on to the online mode and convinced us that online is better as it saves time and it will have 15-20 students, through which every student gets better attention.

I have these 3 major concers:

1. Standard of teachers

2. Batch mates level

3. No. of students in a batch

I have called many times and explained my problem 10-12 times. 5-6 people have assured me saying it will be done in 1-2 days, but mlre than 2 weeks have passed and it is not resolved. It is very difficult and frustating to attend the classes in bilingual (hindi) mode. A good beginning is half done but the beginning of my coaching has proved very problematic.

Resolve my issue asap, going unresponsive should not be an option. Only after filing a complaint, I get a call!

When I open my account in byjus premium app it won't pin please solved my problem.

On 24th April, one counsellor came to my house and did the crash course admission in which i had pay Rs 5000 downpayment(in cash) +Rs 1000 in gpay 2 days later.The counsellor told me it was free till 6th June and after 6th june onwards, if i don't wanna continue i can cancel it anytime.So on 6th june i told him i want the cancellation, he told me to sent email and customer care.I did as he told me, but when calling the customer care several times all they said was the mentor will call back, but the mentor rarely call back, they did call back one or two times, but instead of hearing my problems, they keep convincing me not to cancel and said they will call back next time in which they never did.on 17 june i got a reply from the mail saying that there will be call back from the concern team but no calls till today.Dear byjus, i want to make it very clear that i don't want the refund amount, i just want to cancel the courses and end the emi, because we are suffering from financials problems.The counsellor clearly told me i can cancel anytime without any problems .

I will be very glad if you take actions fast regarding my cancellations

We have raised cancellation request many time in Byjus but not any response by them.i have already raised two request id 3200298 and 33026350.They are trying to cheat me.please help me.our regist no [protected] and alternate number is [protected].

I have Bought byjus online and offline course for my daughter for 3 years(class 10 to 12 including neet).But from 70 days(11 April 2022) my kid is not able to join byjus online and offline course due to byjus bad service.she even not joined a single online or offline class from 11 April 2022.furthermore we haven't received akash byjus books yet.please help to resolve our issue .i will be very thankful to you.

Dear Concern,

I have purchased the package for my son by discussing with your executive and i was denied to take the same but unfortunately he forcefully convinced me to taken the package in condition that if my son unable to use the same will be returned.
Unfortunately the package was not feasible to use and till today no return and my payment is also not refund.
Sales representative is not at all attending the call however over all approaches is giving the feeling that BYJUS is not a educational firm but purely business oriented.
Please solve my issue as soon as possible
Rafeeque
[protected]

I would like to bring into your notice that I Dhruv Gupta belonging from a middle class family have opted for byjus two year plan for which they have given me 15 days trial for cancellation. But now the time has exceeded and they are not accepting my cancellation.
Please help me in the matter

Please cancel the IIFL Loan A/c No.[protected] of the BYJU'S Product sanctioned in favour of my Son named "RUDRA PRATAP SINGH" as I did not even opt for this course and at the start only i cancelled this course, but even then every month some amount is deducted in the name of coaching institute.

An early action is requested for cancellation of the same.

I purchased the ssc je course from byjus exam prep on 5 june 2022. I attend first class and the class was recorded and i can't get any link of live classes. On 7th of june i spoke to mentor and tell the issues and he said wait few days then i am waiting few days after days i can't see any changes so i have mailed again and again but they refuse me

I attached all document below

I was purchased the product on 6th June 2022 Vishal Chhabra
Student name - Krishna Chhabra
Application ( [protected] ) or saler person will not contact for us . I send tha mail for byjus support team for refunding the amount and cancel my product but one of tha person mr .. contact but they doesn't give any clear response and they say refund is not possible because you will not given tha proper reason for cancellations . When I purchased tha product I will pay Rs- 5000 and now in July I will pay Rs- 4250 per month emi . Now I doesn't want tha product because they will not give proper response from her counselor her id is TNL21899117 Mr. SachinRaj he was say me if you do your kyc then after automatically cancel you product now it's 17 June still my courses not cancel and my refund not given

The company has very poor service. My daughter is in 9th and they sent SD card for 10th. Even after 100s of calls, this issue is not resolved. They dont respond to the emails, calls come after 48 hours . It is only a missed call, then you have to calla again and wait for 48 hours. This cycle repeats. Fed up!! How frustrating can it be!!

I have requested many times to change the mentor Hina Mattoo, I don’t want her anymore handling my calls . Please assign other mentor immediately.

She is worthless women, keeps lying . Many times I told my daughter is in 9th, your systems shows 10th.

I was sent SD card of class 10th, I asked it to be returned and send for 9th, I was told it is in high priority, but today the support staff said priority is in medium.

I am fed up with her. She is a brainless women, She is also too lazy to reply to my emails.

Thanks
Manohar joshi
[protected]@yahoo.com
[protected]

It has been more than 3 months starting from 8th of March 2022.

We have enrolled for PCMB but have received books only for PCM and your system also shows PCM. We were in regular discussion with counselor Dharmendra Kumar, Prashant & Himalaya from counselling team.
Latest we had a discussion with Dharmendra on Friday 3 Jun 22 and he told that he is already in touch with mentor to get Biology added.

As discussed and suggested by mentor Pallavi, details of whatsapp chat reference with Dharmendra for addition of Biology has already been sent on 5th June to Pallavi on her Byju's mail Id. She also informed about dispatch of new SD card, books for PCMB and addition of online Biology classes from (12 June) Sunday 9 AM to 3PM.

Now the biology classes already started since 12 June 22 but the issue is not yet resolved.

Till date the dealing with Byjus was really devastating & frustrating with 77+ calls to counsellor Dharmendra and no response 62 times from him, 30+ calls to helpline & explaining issue to new representatives each time with no resolution till date.

There is no direct number of mentor to contact however it is advertised for all time mentor availability for students, mentor number provided is a helpline number which gets connected only once out of ten trials.

This is really a physical & mental harassment to the parents & student to deal with all this even after paying the full payment in advance and with such kind of non-responsible persons. People enroll for these coaching’s for getting support and help instead of that the situation is literally messed up here from BYJU’s tea.

It’s a fraud BYJUs and its associates are doing by taking full money in advance from people and not providing services as committed to them even after more than 3 months of follow up.

Kindly request your support in this & confirm dispatch of SD CARD, BOOKS and addition of Biology online classes.

Thanks for your support.

The counselor spoke to me on May 22nd, and after the talk, I bought the syllabus. He received Rs 10000 from me and promised me that I would receive the goods on or before June 1st. But so far I have not received any information regarding my delivery. So I ask you to cancel the registration as soon as possible and refund the money.

Dear byjus, i want to return class 10 product which i purchased on 16th MAY 2022. I inform regarding this to my counsellor- SHIVAM RAI, EMPLOYEE ID-
TNL21895175, On 18th MAY 2022
He says to me that there are 2 months observation period you can return product within this month but i say to him no, Please return my product In 15 days then he say ok i proceed further processes after 3 days, but after 3 days he says i come to your home and complete all processes at home but he not come and after that he says i raise for refund next day but he not do that.
I FRUSTRATED WITH THIS MAN. Now i say to him If you not raise request tell me process but this postponed strategy of this man is successful, Now 15 days have to complete after that i call to customer care for return than i get information How to return, Now i give mail to cancellation team, i get call from this side after 3 days Now, she said processes of refund Is done by mentor.
I give mail to mentor mail Id but she doesn't reply .
NOW TODAY NO CALL GET FROM BYJU'S .

GIVE MY MONEY BACK OTHERWISE I DO FIR AGAINST BYJUS FOR FRAUD.
AND PLEASE REMOVE THIS TYPE OF COUNSELLOR FROM YOUR COMPANY.
HE NOT RECEIVE MY CALL AND NOT REPLY TO MY CHAT
I SHARE SOME SCREENSHOT OF CHAT WITH THIS PERSON.
AT LAST I HIGHLY REQUESTED TO BYJUS FOR REMOVING SUCH PERSON FROM COUNTRY.
I HOPE YOU WILL RESOLVE MY ISSUE

Dear team
I'm not in a good financial status to continue my plan plus I don't find the courses offered is satisfying service is also poor
It's not worth investing the hard earned money.
Requesting you to cancel the upcoming plans and stop deducting emi deducting from account

Placed my order with Byju's sales representative who visited us on 05 May 2022. Paid amount Rs 8000+44000 for 1 yrs/ course class 10 CBSE BOARD. My daughter did not like the poor proces of studies in two to three classes and immediately send mail to refund process ( as we have been confirmed by representative upon not liking the study. Till 10th June 2022, we were kept in dark about refund process and all of sudden they process study material for which we said no, amount. Since last 30 days we are not being informed about status of cancellation. This is unnecessary harassment from Byju's team. We urge to resolve the issue and process refund ASAP.

Hello Team,

I have been chasing byjus support team for cancellation of subscription we purchased before few days, but they are not responding anything on confirmation for it,

Even their managers are calling and wasting our hours trying to convince us, but we do not want it and clearly mentioned it to them the number of times, even when their executive came for initial enrollment, he confirmed that if we cancel the subscription during the first 15 days, no questions will be asked and money will be refunded, but they are scammers, and stretching the issues,

I am asking them for steps to cancel it and confirmation of it, but no one is providing me details, even I am waiting for the address where I need to send the courier back with the started kit, but no one is responding and giving me proper details, Event I have to wait for 30 - 40 mins but the executives are too much busy and the phone is not connecting.

Please sort the issue and help me get my money refunded.

Thanks,
Nimesh

I m not satisfied with byjus product and services. Not suitable for my child. After 4 day of purchasing tablet not working. I complaint but all in vein. As per policy I have raised request within 15 days. But no refund given to me.

I am byju students class 12 pcmb, i have bought premium product of byju with live classes but after attending live classes one time we don't get any recordings of class so that we can revise the topic or if due to some reason we miss the class we can cover our syllabus due to it a lot of syllabus is left behind and pressure about huge syllabus is created..so plzz make the recordings of classes available fo revision as it is our board class and we can handle all the subjects properly.

Plzzz my sincere request.plzz add a new feature of recording last month a teacher told me that recordings will be available from month of June but it's yet not available..so plzz pay attention to my request.plzzz it s my humble request.every other company make recordings available to student but we cannot get and it's just simple basic feature, plzz think of. Students..and not just about earning money. we just get few pesonliased session otherwise no ay other souce of revison ieven after paying a huge amount of money. my main focus is that the company should provide us recordings

I want to cancel my course. My father can't able to pay the fees of my course. Byjus' agent who came to my house gave no documents and told me that I can stop this course anytime.But two months are going and I want to stop my course nothing is happen. The agent Sagar Gupta (ph no :-[protected]) don't contact with us .If I call or message him he cut the call and give me no reply.So please take a charge against this fraud .