BYJU's Complaints & Reviews

I am trying to talk to costumer care of Byjus for cancellation but after picking up the call when the hear about cancellation they put call on hold but afterwards nobody responds this is happening to me every time for 10-12 times now should I do my work or keep on phone all the day for their response even for my own hard earned money also I sent two mails to them but nobody bothered to respond the mail or show any curtesy to reply even I kept in cc Mr.Byju himself but very sorry to see such kind of shameful behaviour of a so called big company, now if I don’t get any positive response from Byjus within 1-2 days regarding my cancellation and refund I will be left with no option but legal action only.

Hello,

I have enrolled my daughter for Byjus classes and while availing the service I was told that in case she does not like the class, I could withdraw the admission within 15 days of the enrolment.

After having 2-3 classes, she concluded that she would not like to continue the course since she did not like the class and infact she was not entertained for the questions.

I had enrolled on 2 May and once I got to know from my daughter that she is not interested to pursue the course further, I have sent cancellation email on 16 May.

What is more surprising me during the whole process of registeration till date is that Byjus executives show very much enerygy while getting registrations but reciprocately that much slow in even responding to the cancellation emails.

Being service consumer I understand my duty and asked twice in email the address where and how can I deliver the Lenovo tab which my daughter received as part of the process for initial 15 days but that also remains unanswered.

I have made the complete payment in EMI via credit card and one of the install also deducted on 7 May.

With this complaint I would like to get the cancellation request processed and no more EMI should be deducted now onwards.

Below are the details with which the enrolment was done and the payment was made.

Student Name: Siddhi Bidhuri
Father’s Name: Pradeep Bidhuri
Mother's Name: Sudesh
Address: 226, Haddu Mohalla, Madanpur Khadar, Near Janta Flats, Sarita Vihar - 110076
Registered Mobile Number: +91 [protected]
Registered Email id: Siddhi.[protected]@gmail.com

Payment Details :
SNo. Payment Method Type Reference Id Amount
1 SHOPSE EMI BYJSSE[protected] ₹69000
Total ₹69000

Please let me know if any additional information is required.

I bought the course in February from byju.. I took trial classes but i faced problems in taking online classes.. I unable to understand topic. And the financial conditions of my family are not good. That's why I want to cancel the course and want my refund back.
I tried to contact counselor and customer care through call but I did not get any response from them.They are not refunding money and also collect another emi from bank..even though i am not taking any classes.

I have not received any response to my email, so writing my complaint here.

I have 2 concerns:

1. We have not received the Grade 1 books and materials yet although I received many messages saying the material is shipped and will be received in 15 days. This is happening since April'22. Until now, we have not received the material yet. CHILD NAME: Sarvesh Rajaram enrolled on 22-Nov-2021

2. I am following up based on the telephonic confirmation I had with Chitra on 22 Dec '21 (original email attached) based on which the discussion happened. We have not received any formal mail with extension of course period. Kindly share the same inline to your mail note with 2 years of extension, i.e until Grade 5.

The counsellor who visited my place offered a course for 5th to 10th Standard with a scholarship discount of Rs. 105000. The counsellor had explained to me about a 5 day class and after admission I got the call saying he/she is the mentor of my child and it will be a 3 day class. I was offended and had requested to cancel my order and refund my money back as it sounded unprofessionalism with the Byju's Team. The mentor said he/she will write to the counsellor and I would receive a call back. Till 2 days have not received any call from Byju's Team and apparently had called up the customer care team. The executive informed me that the finance team of Byju's will take call whether my money will be refunded or not. And he started asking me for the evidences of call records/any written records. Such a pathetic customer service of Byju's.

Please initiate the refund of my money and please have a proper counselling of members working with Byju's as the capability of the counsellors in Byjus have only the agenda of collecting money and not interested in the way forward with the customers.

I have ordered a course for my daughter Vishwa Sharma for 1st class against which I received the course on 12th May, 22 with 15 days of trial period, which I no longer wants to continue.
The aforementioned has been escalated to the team as well over phone. Kindly initiate the process of cancellation and refund of deposited money Rs. 15000/- also kindly cancel my loan amount of Rs. 35000/- as well.
Think & Learn Private Limited Order Summary:So-[protected](12May2022)I am trying to talk to costumer care of Byjus for cancellation but after picking up the call when the hear about cancellation they put call on hold but afterwards nobody responds this is happening to me every time for 10-12 times now should I do my work or keep on phone all the day for their response even for my own hard earned money also I sent one mails to them but nobody bothered to respond the mail or show any curtest to reply even I kept in cc Mr.Byju himself but very sorry to see such kind of shameful behavior of a so called big company, now if I don’t get any positive response from Byjus within 1-2 days regarding my cancellation and refund I will be left with no option but legal action only.I have not received the call or any messages from them. I want to make sure that my product is cancelled. Now i don't want above product because no body will responding. They are cheater. Please cancelled the application and refund the amount. Please help me.i want to cancel the loan process and refund immediately.i have already told about this to support byjus .
Miss Dipika Rathod Senior Manager Byjus Roundly behaviors she can support & answer properly. What does education mean if such a fraud occurs?

According to company policy about cancellation and refund I emailed them before 15 days and also call on their customers care but after I told them about cancellation and refund they cut my call I have call them for 20 to 25 times but no-one help me please cancel my order

I feel this byju's course purely focused money only all are fake.
One of your marketing person explained so many thinks learn from byju’s and carrying your child future and update your child progress, also assign mentor for my child. But that mentor didn’t call even one time…. I raise a complaint about this issue in many times but didn’t got any response in my complaint. I am also send a compliant in byju’s support center, after that no one to contact regards these issues..

We have given request for deactivation of class eight course and deduction of monthly fees amounting to Rs.9844/ (Rupees Nine thousand eight hundred forty fiur only) .we have sent many correspondence to email to [protected]@byjus.com for cancelation of subscription. But till today the amounts were deducted. Kindly refund the deductions from the month of Feb2022. As we have initiated the unsubscribtion from the month of feb 2022. Course code SL3039485.

We purchased this course on January 2022 .My name is suhani thawkar. Actually I want to cancel my byjus subscription. I am trying to reach their customers and cancellations team since 2 month but they are not responding to us. And one more person that ABHIRAM DESHPANDE (contact no-[protected]) he was the counsellor of mine but he is not responding as well. they are just taking our money through EMI . But we don't want to spend more money but they are not taking any action in this. And I want refund. So please help us to solve this issue.

Dear Sir,

I have ordered a course for my daughter NITYA CHAUHAN for 1st class against which I received the course on 9th May, 22 with 15 days of trial period, which I no longer wants to continue.
The aforementioned has been escalated to the team as well over phone. Kindly initiate the process of cancellation and refund of deposited money Rs. 5000/- also kindly cancel my loan amount of Rs. 48000/- as well.
Bank details for initiation of refund are mentioned below.
Name - Manish Kumar Chauhan
Bank Name - ICICI Bank
Account No.[protected]
IFSC Code - ICIC0006286
Branch - Rajnagar Ghaziabad UP.

Inspite of repeated folloups and sending emails to [protected]@byjus.com, we have not received the grade 3 books for my daughter.

Its really dishertening and frustrating that for every small things for which you should take care proactively . rather we are reminding you by running behind you.

Child Name is: AADHYAKRISHNA PATRA
Purchase Ref: BYJUS[protected]

In the attached screen shot its mentioned that Books are dispatched from 7th April 2022. Today we are on 15th May 2022. Is this delay justified ?

Please expedite and deliver the books immediately

Inspite of repeated email to '[protected]@byjus.com' to receive the Book for my Daughter AADHYA KRISHNA PATRA for Grade III, we are really frustrated and disheartedned. Can you please let us know why such discrepancy is there. We have purchased the 5 years subscription
.

My daughter wants to effectively use the summer vacation time, if we could receive the Books and materials on time. But this is really shamefull and un-professional that inspite of tepeated follow-ups and sending emails no response from youe side. If you really care for the future of our children, then do the deliveries ontime otherwise stop this farce of fake branding and do not cheat the common people. Doing such delays you are just ruining your image among the existing subscriber and loosing cinfidence for your new prospects aswell.

Hi,
This year on 9th April 2022, I registered my ward Zaina Aslam Ahmad for “ Aakash BYJU’S Live - Online Classes for Class 11/12th, NEET 2024”.

With this course, study material for 10th grade was also promised which not delivered at my Indian address so far.

I have following up with sales man Rohit for the same but today he confirmed that now delivery of 10th study material is difficult rather you can go for cancellation. I am shocked the way Byju is handling this matter, after wasting my time, money and most importantly study material which could have played an important role in 10th exam, your sales man is offering cancellation option. If this is the only options left with you then I would seek full refund with compensation of my time, mental stress and the opportunity which my kid lost by not receiving study material on time.
Regards, Mohammed Aslam Ahmad[protected] Abu Dhabi UAE

This is not comfortable to listening Byju's online classes as my knowledge so i return this Byju's product please help me this request.

I take byju's subscribition. When i got product my daughter can't understand anything. So complain many time in email and by call. But they can't give any responce. Please take action this cheating method.

I am trying to talk to costumer care of Byjus for cancellation but after picking up the call when the hear about cancellation they put call on hold but afterwards nobody responds this is happening to me every time for 10-12 times now should I do my work or keep on phone all the day for their response even for my own hard earned money also I sent two mails to them but nobody bothered to respond the mail or show any curtesy to reply even I kept in cc Mr.Byju himself but very sorry to see such kind of shameful behaviour of a so called big company, now if I don’t get any positive response from Byjus within 1-2 days regarding my cancellation and refund I will be left with no option but legal action only.

It’s been more than 14 days since i am trying to follow up through customer support, and finally we have sent a mail on 28/04/2022 for cancellation of enrollment and refund request.
This is a fraudulent service cheating customers and making money. I will never recommend BJYUS to anybody. This company has a horrible customer support nobody even answers. After trying sometime customer support team blocking the parents phone numbers.

Its been 10 days since i am trying to follow up, firstly i havent received the complete product before buying the course you guys call us 100 times and take the details after purchasing the product neither i have received the books nor there has been reply to my emails. This is a fraudulent service cheating customers and making money. I will never recommend BJYUS to anybody. This company has a horrible customer support nobody even answers our calls. Every time we call they leave a message that we will get a call back in 15 mins and never ever have i received any call from them. In the name of education this company is minting money.

I regret of making a choice to availing BYJUS.

Dear sir

I am Rajan, have enrolled my daughter in Byjus classes from the month of February 2022 onwards. At time of admission what they said to me are not following. So I kindly request you to cancel and refund my amount