BYJU's Complaints & Reviews

Cancellation of byjus product as i will opt for graduation instead of one year drop of neet preparation.I am telling them since a week but theyare not replying us back along with that we have told the councellor to cancel the product and theyvare just cheating on us, not replying after giving so many emails theyare just ignoring, telling them the that we are really in financial issues as i will be getting admitted in college and along with that i have not started the live classes then also they are just taking emi and not stopping it.please help us it is very urgent

My name is Twinkle Sharma and i have registered into byjus ias course in the registered no. Xxxxxxxxxx, with the registered email id of [protected]@gmail.com . I registered email id of the counsellor is [protected]@byjus.com I have paid an amount of Rs5000 via google payon 29th april, but I don't want to continue further as I changed my mind .Now i want my money back .Yesterday i have called the customer care for the same and they are not solving my problem clearly, hence misguiding me.I have ad attached my payment receipt for their reference and the receipt which i got from the counsellor . I have mailed them several times and called you even several times . I have even reached their grievance team .

Hi

We need refund of the money we paid you as your have unethically given us a package in which my child is made a sibling of another person whom we dont know. The challenge is all the books and material is delivered to another house and we dont know these people to coordinate with them. Frustrating point is your leader Mrinal Mohit is aware of this issue and still no effort has been made to fix this issue. I would like a complete refund as we have not received services for which we paid the money after following up at least 100 times.

From day one we are facing the issue with grade which is not set yet as per our communicated with counselor. still student profile id Inactive mode, when we are trying to call mentor saying that you have enrolled for offline classes but we adopted for online classes with 3 years program, still i am not satisfied with the byjus services yet. i am completely disappointed with them.

I was taking byju learning program.your consellar said that you also giving live class program.Now, consellor demanded rs 28000 for upgrading the course.i have not enough money for upgrading the live class.from 2 months I did not studying because your recorded lecture in English.please cancel my subscription.

Order id SO-[protected]
Child Name: Fatima
Age: 3 years
Parent Name: Aqsa Masood

Hello,
This is regarding the cancellation of the subscription of Byju's LKG grade course.
I took BYJUs trial program on 10th April and got the kit on 13th April. My kid was not showing any interest. So, the counsellor convinced us to take the trial of 5000 rupees and told us we can cancel it. He set up the EMI of 51000 rupees which will be auto-debit from June. He told us it is required at that time and we can cancel it anytime during the course or before June, So no amount will be deducted.
When I called customer care to cancel the subscription she completely denied it.
I called the counsellors, one said he left the company and the second one said we will help me. He will cancel it by sending an email to higher management.
I followed up with him the second day and he again assured me he will do it by tomorrow evening. After 4 days he stopped responding to my messages and did not pick up the calls.
We called the corporate team and they said that it will be cancelled by customer care only. So we should keep calling customer care again and again for cancellation.
Customer care is not helpful and they are completely denying the cancellation. When we again called the corporate team they blocked our numbers.
After 4 days there is no response to any email and the program is still not cancelled.
It is a complete fraud with us. Please help us and cancel the BYJUs subscription. We don't want a refund. But we don't want to pay any EMI as well.
We are trapped by counsellors and customer cares. Kindly help.

Dear Sir,
This is for your kind information that I have taken the BYJUs course for my son (Aarav Kumar Sahu) for 3rd, 4th and 5th classes. Also, apart from the course fees, I have paid 6000 rupees for online class support to the counceller. The fee receipt is attached. However, I am not getting proper guidance and information regarding the online class as it has not been initiated till now.. Many times I called and mailed still no response

Order id SO-[protected]
Child Name: Fatima
Age: 3 years
Parent Name: Aqsa Masood

Hello,
This is regarding the cancellation of the subscription of Byju's LKG grade course.
I took byju's trial program on 10th April and got the kit on 13th April. My kid was not showing any interest. So, the counsellor convinced us to take the trial of 5000 rupees and told us we can cancel it. He set up the EMI of 51000 rupees which will be auto-debit from June. He told us it is required at that time and we can cancel it anytime during the course or before June, So no amount will be deducted.
When I called customer care to cancel the subscription she completely denied it.
I called the counsellors, one said he left the company and the second one said we will help me. He will cancel it by sending an email to higher management.
I followed up with him the second day and he again assured me he will do it by tomorrow evening. After 4 days he stopped responding to my messages and did not pick up the calls.
We called the corporate team and they said that it will be cancelled by customer care only. So we should keep calling customer care again and again for cancellation.
Customer care is not helpful and they are completely denying the cancellation. When we again called the corporate team they blocked our numbers.
After 4 days there is no response to any email and the program is still not cancelled.
It is a complete fraud with us. Please help us and cancel the Byju's subscription. We don't want a refund. But we don't want to pay any EMI as well.
We are trapped by counsellors and customer cares. Kindly help.

Dear sir,

I sent before 15days till no response from byjus team.

So many reminders sent ..

Today i received the emi amount.

Kindly help us.

They are cheating to people.

Thanks,
VINOD

Hi,

This is regarding Subscription ID: [protected]. At the time of subscrption your senior mangement told me that your subscription if of class 9, 10, 11 and 12 and for jee as well for live classes however now after two years the byjus agents is saying that for 11, 12 and jee it is only tablet course and not live classes course. At the time of subscrption when I asked for the email confirmation of course the person has sent me a manual email that I"ve subscribed for 9, 10, 11, 12 and jee and didnt mentioned about live or jee course. And I haven't received any confirmation email after 1.5 years as well. This is totally a fraud done by byjus agents just to complete their target and you guys are playing with the kids future. I've attached the screenshot of the email sent by you. Please check and resolve asap.

And when I escalate it then your mentor Name: #Rohini gives me false promise for followup multple times, promised to call back multiple times but she never called back. just a pathetic service.
My mobile no: [protected]
Email ID: [protected]@gmail.com

I took a Early Learn Program from Byjus on 10th Apr 2022 and received the initial kit on 14th Apr 2022.

After reviewing the kit, I sent email to Byjus for cancellation of the course (on email id "[protected]@byjus.com") on 18th Apr 2022 (Which was within 15 days of trial period and information Byjus team over the telephone call as well.
Email was sent from email id "[protected]@gmail.com"

I sent email again on 25th and 29th Apr 2022 for request for confirmation for cancellation and process to refund, but did not received any communication from Byjus team.

Request Byjus team to act on the cancellation request asap and help as mentioned in email sent to them.

I placed the order from Byjus and got the Byjus Tab.after 3/4 days.
I am not satisfy with course/program so I contacted the mentor and mail to the support team for cancellation and refund my Ordered amount but still they don't revert, update my cancellation request.

Kindly cancel my order and refund the amount. I am not interested anymore.

Thnks

Dear Byjus team
I request you to plz cancel my registration.my son name is Sai swastik rout.my registration contact no is [protected].i join with you 16/04/22.i mail you for cancellation and talk also by your [protected] no but no response for cancellation.so plz help me.

Dear Concern,

My name Prakash Gurav, I am the guardian of Devansh Gurav,
I have sent many emails to byjus cancellation team and support team
to cancel the byju's registration (Request ID:[protected]. They said that my cancellation is in progress and would get a call from byju's . I have received the call and talked with the senior manager (Mr. Nikhil), I have requested them to cancel the registration they said I will do the needful but still have not received any email confirmation or any messages from them. I want to make sure that my registration is canceled and EMI is stopped. Please help me. I'm not in any position to pay any EMI. Please cancel the application and stop the EMI. Please help me. this is my humble request.

The request number is[protected]
Student Name - Devansh Prakash Gurav
Transaction - S[protected]
Phone -[protected]

BYJUS - Cancel Registration and stop my EMI my Reference ID PAYU DP BYJUS[protected] because we are not satisfied with your services.and child eyes affected. Please stop EMI thanks
Sneha D/O Amit ku Sharma
bareilly up india
[protected] class 9th

Hi Team, I requested to switch my online byju course to offline aakash course.manager madam also contacted me about this issue.she convinced me to solve this problem. But there is no response.i told her everything in detail.my child have some eyesight issue.he cannot attend online classes.

Dear Team,

I had recently opted for Byju's course for my kid (Dhruv Singh Rathore) dated 14 Mar 2022 through Byju's agent Chandan Mishra(Emp ID - TNL[protected]. Me and my wife were explained with certain terms and entitlements that would be offered to us by Byju's sales executive, of which I have listed some as below, and we were very keen to opt for this program. However in the initial days of classes only we learned that the promises made by sales executive and things happening in reality are contradictory which is very disappointing and dropped our morale to whole.

Please see below some of the pointers that were promised, and my responses in red against them :

1) Fees will be 30, 000 after depositing 5000. And the rest of the amount will be paid by my(agents) coupons. I had deposited 5 000.00 and now I am liable to pay 30 000.00 through EMI's however I had received a direct debit mandate for 56 000.00 which I should not be liable to pay.
2) Proper Samsung learning Station - it was clearly informed that a proper learning station would be provided instead of "Lenovo Tab" as Lenovo tab has many glitches but we received a Lenovo Tab(and yes it has many issues).
3) Maximum 5 students will be present in online classes - We had attended some classes but students were more than 5 and the teacher thus informed us that classes would comprise at least 20 students.
4) Clases will be 5 days a week for 4 subjects - As informed by the teacher/mentor, classes would be held only 4 days a week and only for 2 subjects(Science & Maths). Who will conduct classes for Social Science & English?
5) Rs 118 will be refunded within 24 hrs - Still not received the refund amount, it was paid on 16 March 2022.

Of many promised things, above are preliminary pointers that have resulted in the let down of my hope that the rest of the promises would be kept during the tenure of the whole course. It has been a complete colossal disappointment. Please could you come back to my above pointers as soon as possible.

Since a month I am waiting for my refund, my account detail has been provided even they have sent me Rs 1 also. but yet didn't received my refund

Regards,
Vijender Singh

Poor response from Byju's.I need to change my phone number in subscription. And also I'm waiting for my SD Card and books to be delivered for nearly two months and there is no response from my mentor inspite of requesting customer care for nearly a month. By the time I get the books, I'll be completing my board exams. Mentor support is zero. Got caught with Byjus since covid.

My Byjus id : [protected]

My counsellor said I am being enrolled in aakash classes but he enrolled me in aakash byjus which is not as good as Aakash, when we get admission in aakash offline and then, they provide online class on ms teams which I was wanting but he enrolled me in wrong plateform now, I want to refund they are not responding

Not giving my 10, 000 rs back even when I hadn't enrolled my child. Counsellor is forcing to enroll and byjus is asking to take lenovo tab.