BYJU's Complaints & Reviews

Sir I purchased Byjus premium product on line live class course on 12 mar 22 through councelling Mr koutsav Sarkar. I paid down payment through Bajaj finance Rs 15000/-. I cancelled my Byjus premium product on 12 mar 22 through councelling Mr koutsav Sarkar and inform Byjus care, Byjus cancellation through email. I receive email from cancellation and update account number. But not received money from Byjus premium in my account as on date 22 Apr.

We trying to cancel byjus course from last 2 months but nobody help us.

1 ) I am a premium Byjus student enrolled in JEE(11+12) since 2021(for JEE 2023) and am a student of Byjus since 2019. The enrollment is on number: [protected]

2 ) Due to an issue with my class 12 part of the program I first reached out to Byjus support on 26th March 2022. Today is the 22nd of April, and my issue, after hours of deliberation & numerous assurance of redressal (evidence of which I hold in form of emails and call...

Sir I am a student of byjus classes sir my request is please cancel my course and refund my money because sir I am not able to pay because my financial condition was not to go to pay every month fee of byjus and I am also try to solve this problem on byju's customer care I also mail on byju's complaint site but no one help me on this matter so I am requesting you sir please help me

Hello team,

I got a call from BYJU's regarding classes and a conversation between us has become very heated as the caller from BYJUI's is using irrespective words...whenever we are talking to customer it should be in a professional way how come they use such a words ?
How a customer will be interested if they use such words?

I got their product 1 month back and I didn't ge any calls from any of their mentors. Even I have called for cancelation but they are not at all responding and they are telling that I can't cancel it now because 1 month over. I'm paying 6.8k per month, I can't pay that much and it is not worth also. It's just cheating, they are just running their business. I need to cancel it immediately. I don't have any other options and even they don't have any other option, need to cancel that's it. It is not fair to force the students to pay fees

Don't need of byjus casses

I have cancelled the product by mail at [protected]@byjus.com, but still not getting sure that the product has been cancelled or not but my EMI is still showing active and showing that on coming 2nd of May there are going to amount.
This is really not done inspit of cancelling order I have to pay.
They are simply cheater please help me out.

Pls cancel my order many time i call the byjus but he is not positive response of my cancellation order or not solve my complain my saon name is tanmay rawat

my basic problem is time change becuase my childe not manage to this time schedule 4to 6 but my child coaching call is 3 to 5 to he is not manage this time or not take the byjus class this time or tuition center said iam not change the calls tiem pls tell me what should i do he not respone me or his consular also not pick my phone calls

Sir,
Sales person from BYJU’S approached me on 27th February 2022 for subscription I accepted to pay in EMI option, during payment instead of EMI option I paid full amount through credit card then the sales person told me that the paid amount will be refunded; pay through EMI option and his senior manager also mailed me the order will be cancelled and refunded. Then I paid through EMI option. But the sales person instead of cancelling my order he again placed one more order deliberately by giving different mail ids, phone number and residential address, i.e. Order no SO [protected] was made with the wrong mail id, wrong address and with my alternate phone.
I realized that I has been cheated then write a mail to Cancellation team on 03rd march 2022 to cancel my both orders. They accepted to cancel my one order and requested to continue one order i.e. Order No: SHO1-SSO1-[protected], for my son’s good, I requested to extend my trial period for next 15 days, (till then I have not open the package sent by BYJU’S). BYJU’S cancellation team accepted for extension of the trial period by 15 days and sent a mail (i.e. my trial period is extended to next 15 days from 12th March 2022).
During the trial period the response and follow up is very poor and study material not received till date, so I decided to cancel my order within the 15 days of the trial period, on 25th march 2022 I again raised a cancellation request to [protected]@byjus.com. On my cancellation request BYJU’S personnel spoke to me over phone in an intimidating manner, hence I insisted to communicating only through mail.
I am very much frustrated with BYJU'S and I did not receive any response for my last mail. I have sent quite a few mails and related attachments in this regards, I hope my issue will be settled quickly.
BYJU'S complaint Reference No:ref:_00D2w3yRgl._5009G1JkFz

From
J LOKESH BABU
Mail ID - [protected]@gmail.com
Phone No: [protected]

I purchased the trial pack for one month BYJU's study program for online basis which was costing INR 5, 000 (full refundable) on December 17, 2021. They assured that in case the study program is not continued by the purchaser, the amount would be refunded in full. The class started from December 29, 2021 after the consumables (on full-refundable and returnable basis). After that, I called them on January 22, 2022 to inform them that I wish to discontinue the class and I cannot afford the same. They informed that the class cannot be discontinued. I replied them that the person contacting me has informed me that in case I wish to discontinue, I can while informing them before February 7, 2022 which is the end date of the trial pack. I again called BYJU's on February 22, 2022, or discontinue the services and ask for the return of the kit and refund of the amount.
After that, they also informed me that in case I wish to continue post February 7, 2022 (End date of trial pack), I would be charged INR 87 per day. They in turn responded to not discontinue. They then coerced to pay the amount for the entire year which was otherwise not informed. I also discontinued the ECS services on February 4, 2022 for not paying the fees before the said date.
They are continuously calling and SMSing for the payment. classes, and other such updates from White Junior. They also forced me to pay the BYJU's product which I am not wanting to keep with and intending to return.
On April 18, 2022, I received a threat call which mentioned that I have to pay INR 58, 000 for the services I availed in the entire year which I have other not. The classes has already stopped since January 20, 2022, but BYJU's is still asking for the pending payment.

Two sales person as mentioned above 1 Sumona Moharar - sumana.[protected]@byjus.com([protected]) 2 Utsab Majumder - utsav.[protected]@byjus.com([protected]) from Byjus team has come to my house and after giving the demo they forcefully registered me into their account by subscribing 160000 leans from my Bajaj finance account. They confirmed this is simply registration and can be cancelled at any time. I requested for 1 day time to review but then said that this is the last day of scholarship and will not be valid . So I registered . Then I verified about their reviews and it is absolute negative. So I have decided to cancel my purchase. So per their policy once order is placed can be cancelled witching 24 hours. So I immediately mailed to [protected]@byjus.com for immediate cancellation. But still they have not cancelled my order and saying you have to purchase it. And they are even not receiving my call So I would request you all please . take some action so that they cancel my order and no amount gets deducted from my account.

I have purchased BYJUS course for class 9th and 10th combo after getting a call from BYJUS sales team she represented her from aakash-BYJUS.since my child was already Doing his class 8th study with aakash so I purchased the course. But at the time of payment I was having doubt that it is not aakash-BYJUS because every where only BYJUS was mentioned during our communication and payment link also. I call the sales team but she assured me it's aaksh BYJUS. However, after getting study material and call from aakash Institute I came to know that I have been cheated. I sent a mail for refund within just one week after receipt of course.
Till now I have not received the refund and I am getting call for EMI payment from HDFC. I have also wrote a mail to HDFC to Review its business relationship with BYJUS because they cheating people.
I am regularly sending mail and calling BYJUS team for refund but still it's unresolved so I am Finally writing my complaint here for help.

I paid rs 10000 to byjus for ukg to 3 class as advance amount but due to some condition i am unable to pay more. I have already told the same to byjus. At the time of admission they assure me on case i want refund they refund me the amount but it has been already 15 days i regularly send them mail for refund but not getting the same.

I want to cancel my Son enrollment but I am getting any response from the byjus they are actually torturing us

Dear Sir,
After so many discussions with point of contact(i cannot tell the name), i agreed to take admission for my son for grade 7th.CBSE. We paid the fee after listening to false promises about timing of the classes, batches etc.

Later point of contact told us to contact mentor by giving a number. We spoke to her and agreed for 7pm class on a certain day. To our dismay and astonishments, after that everyone who calls...

About cancellation procedure nd faithless nd dishonest nd arrogant counceller nd byjus team

I have taken byjus program for 3 yrs, the counceller had promised tat, if not satisfied, the program can b cancelled, plus he had assured he would help us in giving the videos of lkg, ukg as well, since it would b difficult to cope up with second standard at a stretch, the main prblm is their communication gap nd false assurances.

REGISTRATION NUMBER [[protected]] registration name {RICHA PAL}
SIR please send refundig and cancellation detail . Am not received any any byujs persal.

Dear Concern
I have submitted a cancellation request in byju's and my my order Id - P1-SS03-[protected]. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them. I want to make sure that my product is cancelled. IIFL loan department is disturbing me by calling me daily for emi. Please help me. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the amount. Please help me.