BYJU's Complaints & Reviews

I want to cancel the product because of no proper updating and also not satisfied.

One say one of the Salesman from byju's came to my home and then explained why should we buy byju's classes even though we were not convinced he pressured us to do so and after we done that just after 1 day of that we filled a email saying we don't want this byju's course for my son(he is in class 8) but just after writing that email the salesman(Abhijeet kumar singh) contacted us and said that we should contact him if want refund and not directly go to company and if in future we want refund we should ask him and he again said to use product and if can't afford then after trial we can get refund but when we said we want refund he started to ignore us we sent many mails to the company regarding this and many phone calls too but still no refund was given to us.
Parent Name:-Ashutosh Kumar singh
Student Name:-Prabhav Prakash
Salesman Name:-Abhijeet Kumar singh
Date of Purchase:-03/04/22
Date when first email was sent:-04/04/22

Sir my counceller said if you are not interested after 15 you can cancel the course and get refund but when I say that in company they say no sir cancellation is not done and I have to pay every month and this every month deduction of amount create a probleme in financially

My name is Ruchi Sharma. I Have Purchased Biju's Product U.kg to 3rd, Date_10march 2022 By the Ekta Yadav(ekta.[protected]@byjus.com) I have already sended cancellation product request on 22march 2022 on the WhatsApp chat for Ekta Yadav she said your cancellation mail forward to the process. When i didn't get any information then i have putted one mail from my registered id ([protected]@gmail.com) but no response till now I have called many times but no response. that is not good Really I feel why did I take admission here. I am very frustrate and not get any information and help by the customer care and others Please Cancel the Biju's product and refund my money

Dear Sir/Mam
I subscribed Byju online learning for class 7 to 9 for my daughter with the promise to cancel any time before 15 days in case if it is not liked or worth by my daughter but after so many times I requested for cancellation on phone there is no any positive response received by Byju subsequently I mailed for the cancellation 3 times and follow through I got reply that your cancellation request accepted but not any further course of action prescribed by them rather my registered mobile number is blocked by them. Details of subscription is as follows-
Name- Tavishi Shankar
Request ID: 30374481
Registered mobile number-[protected]
Registered email ID- ravi.[protected]@gmail.com
Date of Kit received- 24/4/2022
Date of cancellation- 30/4/2022.
Amount paid- 47000 course fee + 5000 registration fee = 52000.
Further details are attached herewith

Thanks and regards
Ravi Shankar
Asansol
West Bengal

Request no. 30213482 for registration cancellation before 2 weeks ago, confirm pending and payment refund 5000/ pending, but no answer from Byju s side, continue call and follow up for more payment

After my repeated requests the course has been cancelled and also emi deducted. Please stop it with immediate effect and raise my refund.

I want to tell you that I have purchased Aakash Byju Onlime Course Of JEE On January. After some days I didn't get comfortable while doing online classes so I decided to switch course to Offline Classroom Program.
So I requested them for offline Classroom program.
It's been a 2-3 month but I didn't get any response from them.
It's been 20 days and my online classes also not running, I'm very upset with them.
I only want them to kindly cancel my online course or either switch it to offline Classroom.

We are yet to get the chip for online learning system for std-x of Pankaj Dehury, Jharsuguda, Odisha, pin-768002, India

I have Job Less and Class has been stop of Guarav Raj

As discussed earlier, ECS will be stop from May 2022, But Same amount has been deducted from my account.

Requested to stop the payment and confirm us.

Regards

Shrawan
[protected]

I want to cancel my BYJU's classes within 15 days so I refund my money

I registered for Byjus learning app on 10.04.2022 for my kid and paid the sum of Rs.5000 and they said that they will send tablet soon, but till now, the tablet is not yet received...Kindly do the needful to receive the tablet soon...

Bhumi Yadav D/o
Bhagesh Kumar
class 10th
Delhi 110044

request number is 29304511

Dear Concern
I have submitted a cancellation request in byju's. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them. I want to make sure that my product is cancelled. Please help me. Now i don't want above product because no body will responding. Please cancelled the application and refund the amount (1st EMI Rs. 2833). Please help me.

As above cited subject, I have purchased byjus course for my son Dikshant Singh class 3 offline and class 4 to 7 online course by Mansoon mangal (Senior education counselor email id mansson.[protected]@byjus.com) [protected] on dated 2nd September 2021 at my home. I have paid 1lkah 1 thousand rupees for this course. Mansoon mangal ji committed about this course. But after payment he didn't pick my call till date also didn't send invoice. I have call many time but he didn't received my call. Then I call to coustmercare, coustmercare say you have purchased course for 2 child. But I have only 1 child why I will purchased course for 2 child. After many communication your sr. Manager Ma'am committed for resolve this problem also give detail for online class and invoice but problem still pending. I have not received any mail till date. Now mentor say you have purchased course offline for 2 children. If I have purchased course for 2 child then give detail for 2nd child. This mistake by your sales person it's not my mistake.
Please resolve my problem.

Kumar Gaurav
F/O Dikshant Singh
M.no. [protected].
[protected]

Your employee play IPL betting and he borrowed 15000 to play IPL you can’t hier such person in your company

Hello Sir/Madam,

I am Raj Kamal Sahu, a Friend of Ishu Srivastava from Praygraj, Uttar Pradesh. Writing this email behalf of my friend ISHU Srivastava.

He is recently convinced and bought a BYJUS course from BYJUS Employee ( Abhishek Chauhan[protected].

Here is the BYJUS Product number ( TNL[protected] )

My concern is as briefed by a BYJUS employee ( Abhishek Chauhan[protected] regarding the product that I was purchased on[protected], The BYJUS employee briefed us please take a trial of 15 days, and if you are not interested in the course simply call us on toll-free number (+91 [protected]) and told us we are not interested in your course anymore and wants refund amount which I was paid INR 15000 cash to BYJUS employee ( Abhishek Chauhan[protected].

I told everything all about my concern and a response from the support helpline team said after listing my concern will take action in the next 48 hours and resolve your issue.

As briefed by a BYJUS employee ( Abhishek Chauhan[protected] regarding the product and terms and conditions. We are not interested anymore in the BYJUS course that I was perched on[protected] and Me and My wife decided to take a refund amount of INR 15000 that I was paid in cash to the BYJUS employee ( Abhishek Chauhan[protected].

I have informed the support helpline team (+91 [protected]) within 15 days of the trial. It has almost 20 days of complaints. But the result is I did not get any response and my issue can not be resolved.

So I am requesting you, please resolve my issue so I can get relief.

Thanks and Regards,
ISHU Srivastava
+91- [protected]
582 Krishna Nagar, Kydganj, Prayagraj, 211003 Uttar Pradesh

The counselor said before one month you can cancel the course.but before 15 days, i cannot like the course and said consler to cancel it, but the counselor cannot cancel it.please cancel the course

The counsler said before one month you can cancel the course.but before 15 days, i cannot like the course and said consler to cancel it, but the counsler cannot cancel it.plz cancel the course.

The counsler said before one month you can cancel the course.but before 15 days, i cannot like the course and said consler to cancel it, but the counsler cannot cancel it.

I was reached out by Byjus team regarding their Early learn program on 25th April 2022. A consellor came home and tried to convince reagarding the subscription and as I was not sure hence I asked them to take sometime and they suggetsed to to pay a booking amount of 3000
and take a decision in a week. I took one day to decide and immediately called them the next day on 26th April to not continue with the subscription and asked them to refund the booking amount.
The councellor asked me to send and email to their support team. I emailed them a written request to Byjus Support, Team BYJU'S and the counsellor avesh nigam on 30th April.No body is responding to the email and refund is still pending.