| Address: 582 Krishna Nagar, Kydganj, Prayagraj, 211003 Uttar Pradesh |
Hello Sir/Madam,
I am Raj Kamal Sahu, a Friend of Ishu Srivastava from Praygraj, Uttar Pradesh. Writing this email behalf of my friend ISHU Srivastava.
He is recently convinced and bought a BYJUS course from BYJUS Employee ( Abhishek Chauhan[protected].
Here is the BYJUS Product number ( TNL[protected] )
My concern is as briefed by a BYJUS employee ( Abhishek Chauhan[protected] regarding the product that I was purchased on[protected], The BYJUS employee briefed us please take a trial of 15 days, and if you are not interested in the course simply call us on toll-free number (+91 [protected]) and told us we are not interested in your course anymore and wants refund amount which I was paid INR 15000 cash to BYJUS employee ( Abhishek Chauhan[protected].
I told everything all about my concern and a response from the support helpline team said after listing my concern will take action in the next 48 hours and resolve your issue.
As briefed by a BYJUS employee ( Abhishek Chauhan[protected] regarding the product and terms and conditions. We are not interested anymore in the BYJUS course that I was perched on[protected] and Me and My wife decided to take a refund amount of INR 15000 that I was paid in cash to the BYJUS employee ( Abhishek Chauhan[protected].
I have informed the support helpline team (+91 [protected]) within 15 days of the trial. It has almost 20 days of complaints. But the result is I did not get any response and my issue can not be resolved.
So I am requesting you, please resolve my issue so I can get relief.
Thanks and Regards,
ISHU Srivastava
+91- [protected]
582 Krishna Nagar, Kydganj, Prayagraj, 211003 Uttar Pradesh
BYJU's customer support has been notified about the posted complaint.
Good Morning
We had taken Byju's subscription for my son (Class -7). We were living in Aligarh, we had taken this subscription from Aligarh Byju's tuition center. At the time of orientation class, my main concern was online classes for these young kids which I personally don't like after what we have gone through in the Corona pandemic.
So Mr. Shubham Maheshwari assured us that we would be provided four offline classes in the center and two online classes also in addition whenever our child needs he can come to the center.
Due to some family reasons, we planned to move to Lucknow. This we informed to the Byju's tuition center Aligarh. They assured us that we would also get the same support and care in Lucknow.
When we finalized our residence (Asiyamau, Rajajipuram) in Lucknow, we came to know that Byju's tuition centers would be very far from our residence, and it would be very difficult for my son to go to the center and for my wife to drop him to the center leaving three kids at home in a totally new city to us.
We informed all these to Byju's tuition center in Aligarh (Shubham Maheshwari & Faraz) on[protected]. They assured us that we will be provided a free cab for the pick and drop of my son.
When we coordinated with Byju's tuition center in Lucknow (Sapna-[protected]) on[protected] she assured us that she will confirm with the center manager and inform us regarding the free cab facility for pick and drop. Then on[protected], she replied back that they will not provide the free cab.
Now after all this, it will be very difficult for us to continue with our subscription, as my son will not be able to go to the center which was our main concern at the time of admission.
Despite requesting Aligarh tution center several times regarding cancelation of subscription no action has been taken. Then I called to BYJU'S customer complaints number - [protected], they assured a call back from the customer support team. But still no response.
We have received a message(screenshot attached) from Fullertonv3 regarding EMI, which will be deducted from my HDFC account
Hereby I am requesting that please cancel our subscription and provide us a refund.
Thanks & Regards
Mohammad Ather Siddiqui