Hi,
This is regarding Subscription ID: [protected]. At the time of subscrption your senior mangement told me that your subscription if of class 9, 10, 11 and 12 and for jee as well for live classes however now after two years the byjus agents is saying that for 11, 12 and jee it is only tablet course and not live classes course. At the time of subscrption when I asked for the email confirmation of course the person has sent me a manual email that I"ve subscribed for 9, 10, 11, 12 and jee and didnt mentioned about live or jee course. And I haven't received any confirmation email after 1.5 years as well. This is totally a fraud done by byjus agents just to complete their target and you guys are playing with the kids future. I've attached the screenshot of the email sent by you. Please check and resolve asap.
And when I escalate it then your mentor Name: #Rohini gives me false promise for followup multple times, promised to call back multiple times but she never called back. just a pathetic service.
My mobile no: [protected]
Email ID: [protected]@gmail.com
BYJU's customer support has been notified about the posted complaint.
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Good Morning
We had taken Byju's subscription for my son (Class -7). We were living in Aligarh, we had taken this subscription from Aligarh Byju's tuition center. At the time of orientation class, my main concern was online classes for these young kids which I personally don't like after what we have gone through in the Corona pandemic.
So Mr. Shubham Maheshwari assured us that we would be provided four offline classes in the center and two online classes also in addition whenever our child needs he can come to the center.
Due to some family reasons, we planned to move to Lucknow. This we informed to the Byju's tuition center Aligarh. They assured us that we would also get the same support and care in Lucknow.
When we finalized our residence (Asiyamau, Rajajipuram) in Lucknow, we came to know that Byju's tuition centers would be very far from our residence, and it would be very difficult for my son to go to the center and for my wife to drop him to the center leaving three kids at home in a totally new city to us.
We informed all these to Byju's tuition center in Aligarh (Shubham Maheshwari & Faraz) on[protected]. They assured us that we will be provided a free cab for the pick and drop of my son.
When we coordinated with Byju's tuition center in Lucknow (Sapna-[protected]) on[protected] she assured us that she will confirm with the center manager and inform us regarding the free cab facility for pick and drop. Then on[protected], she replied back that they will not provide the free cab.
Now after all this, it will be very difficult for us to continue with our subscription, as my son will not be able to go to the center which was our main concern at the time of admission.
Despite requesting Aligarh tution center several times regarding cancelation of subscription no action has been taken. Then I called to BYJU'S customer complaints number - [protected], they assured a call back from the customer support team. But still no response.
We have received a message(screenshot attached) from Fullertonv3 regarding EMI, which will be deducted from my HDFC account
Hereby I am requesting that please cancel our subscription and provide us a refund.
Thanks & Regards
Mohammad Ather Siddiqui