BYJU's Complaints & Reviews

So I’ve been trying to contact the cancellation of the byjus team for like One and half months, there is no proper response, I’ve deposited 5000 in advance, and have an emi for 80000, the team isn’t responding properly, customer care is wantedly ignoring my calls by saying you will get a call back in 15 mins, whole day and their time ends . I’ve evidence that I’ve cancelled within 15 days of the given time . I don’t know why byjus reps are so greedy and cheap. I don’t want to pay a single penny and I want my money in return . What even ? No proper response and such disrespect too, I would like to sue this company

As my daughter Meghana is not able to understand and she has no interest in attending class, even I have financial problems. Please cancel my order and u can deduct my amount of tab and books issued and stop class and also Pls refund my balance amount. Even my co ordinator is not responding and mentor is not giving guidance. As I request u to cancel my class.

I took this course for my son who is in class 9th. I have sent mails to the cancellation team, the mentor assured me that he has forwarded my request of cancellation and I will get a call from the senior manager for verification with 24 hours but no calls I have received till now . Every hour I am calling them for the last 2- 3 days and only response I get is that I will recieve a call within 15 minutes but no call backs till now. Only recorded call I am getting is of instalment due on 7th Feb 2022 and to keep my account funded that too when I hv informed to the concerned person to cancel the course due to financial constraints. There's no response to the mails or to my calls. I am feeling helpless now whom to contact. Kindly help.

I joined and submit cancellation request within 15 days and I paying the fees without any reasons. I need my money back from Byju’s

Sir my dauther kanishka addmision lkg by byjus but consult by mr. Faiz khan says aapki installment after 2 months but installment start by october months or bola tha ki aapki dauther 2 months main growth nahi karti h aap return kar sakte ho . but ab mujhe iifl bank se damki de rahe .please resloved my problam sir dauther not intrested or ye problam maine kai baar bola but koi reply nahi opr sir faiz ne kabhui call reacived nahi kiya ab sir bahut pareshan kar rahe h

With due respect I am nikhil khutel student of byju's IAS English medium, I have been enrolled in the middle of the session 2021 November due to which I am facing problem in understanding the mentor told me that they re going to add me in their New batch but they didn't do so. After that I had a conversation with a sir form UPSC department and even he assured me that they will add me in their new batch till now they have not added me.It hae been more than 2 month's I am mailing my problem to byju's but no solution have been provided yet . Kindly solve my issue or return my money back because I don't have enough money to waste on product or service of byju's. Who can't even Provide me a solution .

Hello,

I purchased the byjus and was informed that I can cancel it in my free trial and I wanted to cancel to I mailed to the respective email address if byjus to cancel and also informed to the customer service.

I received a call from byjus claiming from the cancellation department and was informed I will receive a mail containing the address's in which I have to return the material with the cancellation request number but after the call was disconnected I did not receive any mail regarding it, kindly look into it and resolve at the earliest

Student Name - Khankhan Baruah
Registered mobile no. - [protected]

I bought offline course of byju app to my child who is in 2nd class. Child is not interested in this, and not doing anything with this, so we applied to cancel addmission. On the time of addmission our counselor tell us that we can cancel any time after 1-2months. On 15th day jan10, 2022 we share our problem with byju mentor and he suggested us to look for 2-3more days. He didn't disclose their terms about cancellation. After two days we message counselor he gave us an email and we applied for cancelling the addmission but there is no response from byju. Counselor is not attending our call. If child is not doing anything with this course what can we do with him. Please help us to cancel addmission and not deduct EMI by byju..- fake app who is cheating parents and their dreams for children.

I have no inouf money because I belong to a middle class family. I staff is came at my house and completaly motivat to my parents. This why I have to buy a course. Sir please cancel my course today.

Sir i althaf i purchase byjus jee course in August 2021 . Sir i am not able to understand the teaching methods and thier video's so I call to my councellor but he didn't pick my calls and messages and my colleage study are so tough so I quit byjus jee course but my mentor telling reson to continue to learn but I mentally not able to understand the teaching please. I was paying every month 4333emi is not worth for purchase byjus course please help me to cancel my subscription and emi request to refund.

On 21/ nov./ 21 one person from byju's Samiir Ahmed came our home they take all documents on whatsapp for open new account but they take loan without our concern now we mailed to byjus to cancel our course but no response from byju's.bank regular calling us and harassment us.we are not in position to pay EMI's and byju's denied to cancel .
this is big fraud with us by Byju's.
Please cancel and return our byju's product.

I am Dhahir Hussain I purchased byjus tablet learning product on August 2020 for Rs.73000. But the videos are not understanding for me so they offer me a byjus online classes programs for Rs.36000 so I purchased this course also on January 2021. But they put me in the batch which is started in October 2020 so they covered most important basics so I can't able to understand the ongoing classes on January 2021 so for that I asked them for online class recorded session for that they told us that the video is not available but they giving our online class videos to aakash byjus(two teacher model) batch. Still now I am not at all learned any subject and any chapters from byjus so I need a refund of my total amount Rs.109000.

We have brought a byjus product which has tab and books and the byjus representative requested to try product and they will take back after 15 days if not satisfied the product. They provided misinformation on there product and attached my debit card for emi. I informed them to take their product 7 days back and also mailed for cancellation but they simply stopped to respond and now emi started, please kindly resolve issue.

This is against teacher mr manikanta [protected] who provided us with byju package and then disappeared completely and didn't respond despite repeated messaging and pleading. Worst service.

Byju's selling with false promises and not responding to any raised complaints.

I took the course from LKG to 3rd Class for my son as it is promised we will get online classes, mentor to assist and TAB with study material.

Reality: Received TAB with recorded study material in it. No online classes and mentor.

I am trying to contact CustomerCare through multiple medium (customer care phone, mail, raising complaint through their portal) from more than 1 month and the only response I get is "Our senior will get back to you in 24 hrs." and no one calls post that. Till now raised more than 20 complaint but no help.

Attaching the mail as a proof.

Byjus counsellor mr.Pranjal DHOKRAT (Byju’s employee had come to my home to convince us about the byju’s app learning program. I was not convinced. Then he told me that i can cancel the program at any point if it is not good for the study of my children. Then, i thought me see. So, i registered with byju’s for my son. Total amount of this package was rs/- 80000/. Then, i made a down payment of rs - 8000 . Remaining amount rs-72000/- is to be paid by emi through my account only! Here also he misled me! I never knew one so called agency also involved in that!!! I am small businessman So your employee cheated me while hiding so many facts.
He did not tell us that the cancellation period is of 15 days after receiving the product. So those 15 days went like that but when i noticed that my son is continuesly using this tab in fact he dont eat food he is totally affected and addicted so we dont like it and said plz cancle the program and refund full amount but byjus mentor said that if you cancle the program then you pay interest amount but we are not used a money aur byjus product then why we paid a interest amount and yes the counceller also said that if you not like the program our person come to your home for collecting the tab but today byjus mentor said no you courier the tab we are not collecting plz take the strickt action against byjus they cheated a many more person like us

I have applied for cancellation of the course which bought with a loan . now they are not responding regarding the issue and EMI has been deducting every month . while the joining process they keep on call . I have all evidence regarding the issue like phone calls from various department and mails . I am ready to get cheat . hereby attaching the photo . this screenshot mail which received from their side after long struggle . but still there is no progress

Hello ..
Byju's, byju's, byju's
It's been more than 2 week I am requesting my agent to cancel my subscription .but no action has been taken . Instead they block us .and not responding us. We call them from different number They also block that number . They promise us to cancel the subscription after 15 days. We paid 40000 for 9-10 class ..but after payment they call us and say it's only for 9 class..we request them many times but they cheat us ..they are fraud .No one take care of kids when sale is done. We are also going through financial problems ..
Byjus your counselor lied to us . please cancel subscription.
Name of counselor -hemant mishra
First they lied and they also promised to cancel the subscription but after 15 days he denied ..and block .
Please take immediate action and refund my amount

I ordered for class 11th and 12th NEET plus aakash live classes but now i don't want to continue with it.
I've mailed at [protected]@byjus.com several times but they are not processing my request.
Their concern team called me and promised me that my order would cancel within 10 to 12 days but it had not cancelled yet.

I took the course for my brother for class 6th and it's been near about 2 months but we are not satisfied with the course and wants to cancel or return it and wants our money back.