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BYJU's Complaints & Reviews

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Updated: Jul 22, 2025

Complaints 4211

Resolved

1430

Unresolved

2781

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 68

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Address: 117/L/129 Naveen Nagar Kakadeo , Kanpur

Student Name : Vedant Rastogi
got enrolled on 07/06/2020 on which we already updated you to cancel my classes we haven't taken any of your classes then why the amount is being deducted from my credit card
we cancelled and updated you to get cancel after a month as at that time it was a CORONA time 2nd information we updated you on sep, 2020 for so many days the amount was keep on deducting after cancellation for the class . we want refund for the amount it deducted .

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Address: Banglore

Hello sir/madam,
My order ID SO-[protected]
I request you to cancel my BTLP program which I got registered on feb 4, 2022 and I paid down payment of 15k, I request you to refund this amount to me, because my parents are not supporting me as situation is very bad. Kindly accept my request and expecting back a reply from you.
Phone number:-[protected]
Im waiting for your reply

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S

Sankaviss

Feb 8, 2022

Whether they accepted to refund your amount?

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Website: [email protected]

In the beginning the student Councellor sold me Byjus IAS course stating you can cancel the course whenever you want. I have paid 6EMI to third pary loan provider.

My father recently Expired and my uncle is hospitalised, we are spending huge amounts to hospital to save his life. We are not in a condition to pay the EMI. I have also Sent an E-mail to Byjus cancellation department and also spoke with few of them about our condition and help with cancellation process...but they blindly refuse telling we can't do anything.
Byjus is doing fraud by giving EMI to people without proper info regarding cancellation policies.
Not using their course from 3months no one bothers to ask why? When it comes to money they keep calling.

I request to help us in this condition and cancel
Byjus EMI...iam mentally tortured.

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Address: Baliharan pattan

Website: support@BYJU'S.com

I have purchases byjus disney from 2 months ago...
Im not satisfied with the product neither my son is even touching ur things, now i want to return it back but nobody is responding as they are only telling for money...

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Please cancel my subscription and refund my money

Mar 13, 2022

Complaint marked as Resolved

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I am Pradeep Kumar. We have paid Byjus 36000/- Rs for online classes for my daughter with the condition that if I will not be satisfied from the same we need to send cancellation mail with in 15 days. We sent the Byjus mail confirmation within the time period. Mail Copy attached for reference. Three months have been passed we are paying emis also from credit card. But Byjus is not refunding our money after so many mails communications. Please help to resolve our issue. Thanks Pradeep Kumar

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Address: BYJUS

Website: BYJUS

Initailly they told me to quit course anytime, but right now they refuse to do, they told 15 days trails periods over, you cant quit, MY course fees 95, 000 Rupees, Apart from tablet videos none of the things found unfair, Even i am not gonna to write Exam but i need to pay/ automatic debit, Sociology there is no supports from their side, if we ask anything they support other then they never follow you, I need to comeout from this course please help me to do

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I have purchased an online tab program of byjus 6 months ago. Till now I've been paying my EMI. But now my family's financial situation is very bad that I can't explain . I asked the customer care service to help me. I got a call from cancellation team of byju's they told that cancellation can't be done. But I requested not debit my emi from now onwards and I don't need any refund. 6k is a very big for a middle class family and there is single earner in my family. We can't imagine how situations can go. Me and my family were facing many financial issues. Plzz cancel my subscription and don't deduct my EMI.

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Address: Banglore - digital product

Website: [email protected]

I have purchased product from Byju’s a month ago. The product is not ok for our child so we requested for refund within 7 days of order as per company’s terms and condition .

We are waiting for refund post one month but no revert from company

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Hi am vadivel working in a reputed concern in senior manager.
I enquired at class one of councilor muthuram Kumar senior educational counselor was contacted and appointment fixed some imp reason am not attended .
He msg me in very roughly and he told my son never come up and some nasty words .how can he say this type of words. I want solution for that otherwise I will give complaint to police and take severe action to him
Muthuram Kumar[protected]

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Address: : Bengaluru, Karnataka, India

We want to close this course because of financial issues and when we called them they told cancellation is not possible so i request for a refund in atleast 15 days or i will have to find another way to close this course.

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Website: Byjus.com

So I’ve been trying to contact the cancellation of the byjus team for like One and half months, there is no proper response, I’ve deposited 5000 in advance, and have an emi for 80000, the team isn’t responding properly, customer care is wantedly ignoring my calls by saying you will get a call back in 15 mins, whole day and their time ends . I’ve evidence that I’ve cancelled within 15 days of the given time . I don’t know why byjus reps are so greedy and cheap. I don’t want to pay a single penny and I want my money in return . What even ? No proper response and such disrespect too, I would like to sue this company

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Address: Marathhalli, Sanjaynagar Bangalore 37

Website: Byjus

As my daughter Meghana is not able to understand and she has no interest in attending class, even I have financial problems. Please cancel my order and u can deduct my amount of tab and books issued and stop class and also Pls refund my balance amount. Even my co ordinator is not responding and mentor is not giving guidance. As I request u to cancel my class.

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I took this course for my son who is in class 9th. I have sent mails to the cancellation team, the mentor assured me that he has forwarded my request of cancellation and I will get a call from the senior manager for verification with 24 hours but no calls I have received till now . Every hour I am calling them for the last 2- 3 days and only response I get is that I will recieve a call within 15 minutes but no call backs till now. Only recorded call I am getting is of instalment due on 7th Feb 2022 and to keep my account funded that too when I hv informed to the concerned person to cancel the course due to financial constraints. There's no response to the mails or to my calls. I am feeling helpless now whom to contact. Kindly help.

May 4, 2022

Complaint marked as Resolved

It was just a call from byjus (8068711744)regarding my refund. They offered me to keep the tab and the books or amount to be refunded. So I opted for the books n tab.

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Bhumin kumar

Feb 7, 2022

Hamen one-month Ho Gaya fir bhi hamare problem solve nahin Kari abhi tak byju's ka course hamara cancel nahin hua aur na hi koi refund hai abhi jo bhi yah app de kar gaye the vah to phone bhi nahin uthata hai unhone koi help nahin Ki . 24 48 ghante kahate kahate Hain ine logon ne hamar bank se a second EMI bhi cut gyi hai fir bhi hamara cancel nahin hua

J

jyothi baindla

Feb 9, 2022

Sir my name is baindla jyothi
please cancle my byju's

N

Nandita sarkar samanta

from Canning, West Bengal

Feb 19, 2022

Do you refund money ???

P

PASUVULA NANDINI

Mar 11, 2022

Please cancel my byjuss course

P

PASUVULA NANDINI

Mar 11, 2022

Hithasree
Please cancel my byjuss course

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I joined and submit cancellation request within 15 days and I paying the fees without any reasons. I need my money back from Byju’s

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Address: 53 Bhagwati Bagh Foundry Nagra Agra nr. jagdumba digree collage

Sir my dauther kanishka addmision lkg by byjus but consult by mr. Faiz khan says aapki installment after 2 months but installment start by october months or bola tha ki aapki dauther 2 months main growth nahi karti h aap return kar sakte ho . but ab mujhe iifl bank se damki de rahe .please resloved my problam sir dauther not intrested or ye problam maine kai baar bola but koi reply nahi opr sir faiz ne kabhui call reacived nahi kiya ab sir bahut pareshan kar rahe h

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With due respect I am nikhil khutel student of byju's IAS English medium, I have been enrolled in the middle of the session 2021 November due to which I am facing problem in understanding the mentor told me that they re going to add me in their New batch but they didn't do so. After that I had a conversation with a sir form UPSC department and even he assured me that they will add me in their new batch till now they have not added me.It hae been more than 2 month's I am mailing my problem to byju's but no solution have been provided yet . Kindly solve my issue or return my money back because I don't have enough money to waste on product or service of byju's. Who can't even Provide me a solution .

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Hello,

I purchased the byjus and was informed that I can cancel it in my free trial and I wanted to cancel to I mailed to the respective email address if byjus to cancel and also informed to the customer service.

I received a call from byjus claiming from the cancellation department and was informed I will receive a mail containing the address's in which I have to return the material with the cancellation request number but after the call was disconnected I did not receive any mail regarding it, kindly look into it and resolve at the earliest

Student Name - Khankhan Baruah
Registered mobile no. - [protected]

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Address: HNo 14radhey shyam streat Mansa Punjab

I bought offline course of byju app to my child who is in 2nd class. Child is not interested in this, and not doing anything with this, so we applied to cancel addmission. On the time of addmission our counselor tell us that we can cancel any time after 1-2months. On 15th day jan10, 2022 we share our problem with byju mentor and he suggested us to look for 2-3more days. He didn't disclose their terms about cancellation. After two days we message counselor he gave us an email and we applied for cancelling the addmission but there is no response from byju. Counselor is not attending our call. If child is not doing anything with this course what can we do with him. Please help us to cancel addmission and not deduct EMI by byju..- fake app who is cheating parents and their dreams for children.

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Address: Taloja phase 1 sector 9 plote no 8 neat gami

I have no inouf money because I belong to a middle class family. I staff is came at my house and completaly motivat to my parents. This why I have to buy a course. Sir please cancel my course today.

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