BYJU's Complaints & Reviews

Sir i althaf i purchase byjus jee course in August 2021 . Sir i am not able to understand the teaching methods and thier video's so I call to my councellor but he didn't pick my calls and messages and my colleage study are so tough so I quit byjus jee course but my mentor telling reson to continue to learn but I mentally not able to understand the teaching please. I was paying every month 4333emi is not worth for purchase byjus course please help me to cancel my subscription and emi request to refund.

On 21/ nov./ 21 one person from byju's Samiir Ahmed came our home they take all documents on whatsapp for open new account but they take loan without our concern now we mailed to byjus to cancel our course but no response from byju's.bank regular calling us and harassment us.we are not in position to pay EMI's and byju's denied to cancel .
this is big fraud with us by Byju's.
Please cancel and return our byju's product.

I am Dhahir Hussain I purchased byjus tablet learning product on August 2020 for Rs.73000. But the videos are not understanding for me so they offer me a byjus online classes programs for Rs.36000 so I purchased this course also on January 2021. But they put me in the batch which is started in October 2020 so they covered most important basics so I can't able to understand the ongoing classes on January 2021 so for that I asked them for online class recorded session for that they told us that the video is not available but they giving our online class videos to aakash byjus(two teacher model) batch. Still now I am not at all learned any subject and any chapters from byjus so I need a refund of my total amount Rs.109000.

We have brought a byjus product which has tab and books and the byjus representative requested to try product and they will take back after 15 days if not satisfied the product. They provided misinformation on there product and attached my debit card for emi. I informed them to take their product 7 days back and also mailed for cancellation but they simply stopped to respond and now emi started, please kindly resolve issue.

This is against teacher mr manikanta [protected] who provided us with byju package and then disappeared completely and didn't respond despite repeated messaging and pleading. Worst service.

Byju's selling with false promises and not responding to any raised complaints.

I took the course from LKG to 3rd Class for my son as it is promised we will get online classes, mentor to assist and TAB with study material.

Reality: Received TAB with recorded study material in it. No online classes and mentor.

I am trying to contact CustomerCare through multiple medium (customer care phone, mail, raising complaint through their portal) from more than 1 month and the only response I get is "Our senior will get back to you in 24 hrs." and no one calls post that. Till now raised more than 20 complaint but no help.

Attaching the mail as a proof.

Byjus counsellor mr.Pranjal DHOKRAT (Byju’s employee had come to my home to convince us about the byju’s app learning program. I was not convinced. Then he told me that i can cancel the program at any point if it is not good for the study of my children. Then, i thought me see. So, i registered with byju’s for my son. Total amount of this package was rs/- 80000/. Then, i made a down payment of rs - 8000 . Remaining amount rs-72000/- is to be paid by emi through my account only! Here also he misled me! I never knew one so called agency also involved in that!!! I am small businessman So your employee cheated me while hiding so many facts.
He did not tell us that the cancellation period is of 15 days after receiving the product. So those 15 days went like that but when i noticed that my son is continuesly using this tab in fact he dont eat food he is totally affected and addicted so we dont like it and said plz cancle the program and refund full amount but byjus mentor said that if you cancle the program then you pay interest amount but we are not used a money aur byjus product then why we paid a interest amount and yes the counceller also said that if you not like the program our person come to your home for collecting the tab but today byjus mentor said no you courier the tab we are not collecting plz take the strickt action against byjus they cheated a many more person like us

I have applied for cancellation of the course which bought with a loan . now they are not responding regarding the issue and EMI has been deducting every month . while the joining process they keep on call . I have all evidence regarding the issue like phone calls from various department and mails . I am ready to get cheat . hereby attaching the photo . this screenshot mail which received from their side after long struggle . but still there is no progress

Hello ..
Byju's, byju's, byju's
It's been more than 2 week I am requesting my agent to cancel my subscription .but no action has been taken . Instead they block us .and not responding us. We call them from different number They also block that number . They promise us to cancel the subscription after 15 days. We paid 40000 for 9-10 class ..but after payment they call us and say it's only for 9 class..we request them many times but they cheat us ..they are fraud .No one take care of kids when sale is done. We are also going through financial problems ..
Byjus your counselor lied to us . please cancel subscription.
Name of counselor -hemant mishra
First they lied and they also promised to cancel the subscription but after 15 days he denied ..and block .
Please take immediate action and refund my amount

I ordered for class 11th and 12th NEET plus aakash live classes but now i don't want to continue with it.
I've mailed at [protected]@byjus.com several times but they are not processing my request.
Their concern team called me and promised me that my order would cancel within 10 to 12 days but it had not cancelled yet.

I took the course for my brother for class 6th and it's been near about 2 months but we are not satisfied with the course and wants to cancel or return it and wants our money back.

I purchased the course before 28 days . The councillor assured me if I want then I cancel any time now I have a major financial issues and I can't afford further installation but they Say it is not possible . What I can do ?

I have taken scholarship programme from Byjus, they said i[censored] don't line the product u can cancel it anytime within 15 days . But their was no response from them after the date of delivery . We tried several timea to customer care but they dint took our request ahead .

We contacted through mail calls but they don't took request for return or refund .

We paid almost 67000 to byjuson 8th Jan, items got delivered on 12th Jan .
We don't want this programme and want our refund.

Pls help us to get our refund on time . It will be a great effect on brand like Byjus and I will mke sure none of my friends n family opt for Byjus for their children's

We have paid Rs 67000 to byjus . When we requested for return and refund they dint even reverted to us . They said we can return the product within 15 days of delivery time . But their was no response from them after teh delivery was done . We requested for refund immediately but their was no revert from them .pls help us to take our refund back from them

Byju given admission 8000 paid and given 15 days trial period for test but after 15 days if don't want they forced to take continous corse but I don't some make loan also bank and have to pay 5765 monthly so please help take solution and tell him please cancel the admission but they we can't admission cancel you have pay compulsory

Money not available for this subscription from byjus

Dear sir,
As I lost my current job from past 2months, not receiving any salary. How can I pay the amount, I have been convincing this to your manager but she is not ready to hear me, instead just go on presenting the ECS as a result my account is getting negative balance day by day. My sincere request to you please please please cancel my order and do the needful...
Thanks & Regards
Pramod L

My son got a Class 10 scholarship and as we had taken the course specifically for Maths and English grammar classes, but they told that scholarship was for all subject except Tamil, but within five days the mentor told that there will not be grammar classes. So, I have requested to cancel the course the next days itself. The order was canceled by informing the counselor on the phone (as per what was told by the counselor) the next days itself.

This course was ordered on 27/11/2021 and payment was made through Bajaj FinServ. We received all the study material on 5/12/2021 ( tab). After that I had canceled the order on 10/12/2021 or 11/12/2021.

Now even after one and half month, I have not received the refund and the first EMI has already been deducted from my bank.

I have made call to the counseler and everytime the reply is " it is in process." I have called the customer care and each time they will say within five minutes the mentor will call you, on both these different mentor was there. I had made the call the first time on my mobile and second call through the registered mobile at Bjyu's.

I have attached all the details for your reference.

Thanks

Even after calling mentor customer care, mailing customer care since 11th January we have not yet received cancellation confirmation.
Everytime they say that they will arrange call from cancellation team but no body calls or responds.
They are trying to lapse the time which they had promised as free trial period.
We have not used the product even for one day.
This company has turn out to be a fraud calling parents and fooling them on flimy promises and not refunding the money I wish to go to any extent to get my money back please help us.
My subscription is registered with Mob No. [protected]& mail id is [protected]@gmail.com.

My complaint against BYJU'S that he is not respond my cancellation and refund request of Rs 8000 @ 6674..The company given the Tablet... Request go 2 months ago any byju's teams not responding Aditya Birla finance everyday phone calls and receiving please cancel the byju's class and mis and Aditya Birla finance all my account deactivated deactivate and refund the amount