BYJU's Complaints & Reviews

I purchased the course before 28 days . The councillor assured me if I want then I cancel any time now I have a major financial issues and I can't afford further installation but they Say it is not possible . What I can do ?

I have taken scholarship programme from Byjus, they said i[censored] don't line the product u can cancel it anytime within 15 days . But their was no response from them after the date of delivery . We tried several timea to customer care but they dint took our request ahead .

We contacted through mail calls but they don't took request for return or refund .

We paid almost 67000 to byjuson 8th Jan, items got delivered on 12th Jan .
We don't want this programme and want our refund.

Pls help us to get our refund on time . It will be a great effect on brand like Byjus and I will mke sure none of my friends n family opt for Byjus for their children's

We have paid Rs 67000 to byjus . When we requested for return and refund they dint even reverted to us . They said we can return the product within 15 days of delivery time . But their was no response from them after teh delivery was done . We requested for refund immediately but their was no revert from them .pls help us to take our refund back from them

Byju given admission 8000 paid and given 15 days trial period for test but after 15 days if don't want they forced to take continous corse but I don't some make loan also bank and have to pay 5765 monthly so please help take solution and tell him please cancel the admission but they we can't admission cancel you have pay compulsory

Money not available for this subscription from byjus

Dear sir,
As I lost my current job from past 2months, not receiving any salary. How can I pay the amount, I have been convincing this to your manager but she is not ready to hear me, instead just go on presenting the ECS as a result my account is getting negative balance day by day. My sincere request to you please please please cancel my order and do the needful...
Thanks & Regards
Pramod L

My son got a Class 10 scholarship and as we had taken the course specifically for Maths and English grammar classes, but they told that scholarship was for all subject except Tamil, but within five days the mentor told that there will not be grammar classes. So, I have requested to cancel the course the next days itself. The order was canceled by informing the counselor on the phone (as per what was told by the counselor) the next days itself.

This course was ordered on 27/11/2021 and payment was made through Bajaj FinServ. We received all the study material on 5/12/2021 ( tab). After that I had canceled the order on 10/12/2021 or 11/12/2021.

Now even after one and half month, I have not received the refund and the first EMI has already been deducted from my bank.

I have made call to the counseler and everytime the reply is " it is in process." I have called the customer care and each time they will say within five minutes the mentor will call you, on both these different mentor was there. I had made the call the first time on my mobile and second call through the registered mobile at Bjyu's.

I have attached all the details for your reference.

Thanks

Even after calling mentor customer care, mailing customer care since 11th January we have not yet received cancellation confirmation.
Everytime they say that they will arrange call from cancellation team but no body calls or responds.
They are trying to lapse the time which they had promised as free trial period.
We have not used the product even for one day.
This company has turn out to be a fraud calling parents and fooling them on flimy promises and not refunding the money I wish to go to any extent to get my money back please help us.
My subscription is registered with Mob No. [protected]& mail id is [protected]@gmail.com.

My complaint against BYJU'S that he is not respond my cancellation and refund request of Rs 8000 @ 6674..The company given the Tablet... Request go 2 months ago any byju's teams not responding Aditya Birla finance everyday phone calls and receiving please cancel the byju's class and mis and Aditya Birla finance all my account deactivated deactivate and refund the amount

I keep getting calls from Byju's for scheduling a call to understand their plans even after I repeatedly said that I am not interested in their app or plans for my kid.

I have opted for Byjus 3 year Disney program. They said we can cancel the subscription within 15 days post receiving the items if we don't like the product and INR 56000 will be refunded back. I placed the order on 12th December and received the product on 16th December. We didn't liked the product and raised cancellation request on 25th December. Till now we haven't received any update from Byjus about our refund and no one is responding back from their team.

Requesting the concern authority to take strict action and get our refund processed at the earliest.

Dear Sir/Ma'am,
I am Kumkum Goyal.I had purchased IAS course from Byju's learning app 20 days ago but till now I have not received my books or study material causing a lot of inconvenience in my study. I had contacted many authorities to solve my issue but not able to get my solution. Please it's a humble request to look into this matter and deliver my books as soon as possible.

Byju's telecalling executive call me and i ask me for interview my son who is in LKG for there scolarship program pakage. After that there sales representative came to my home and give us scholarship pakage and said if we dont want this then it will cancel within 15 days. We use it for 10 days and found not that much useful for my son, at 10th day i place request for cancellation and refund of amout. But they are only saying that cancellation is in process but no one call me from byju's themself, i am calling sales person and and there team again and again but satisfactory answer from byju's. I want my money plz resolve my complaint as soon as possible

I am tired of receiving their calls again and again to submit the EMI, I have been sending them mails again and again to cancel the course but they will just reply we will call within 24 hours but I don't receive any call from them. They haven't even gave me the tablet they promised to give. They even tricked my father to sign a loan without his knowledge. If this isn't a scam then what is it?

As we requested to cancel our policy before 3 months ago, but still no response for that, and need acknowledgment of that

We have registered with BYJU's before a month and then request cancellation within given trial period of 15 days, however they have extended 20 more days and again we have requested for cancellation within the time. Now we ended up with talking many people with their customer service, senior management, cancellation team and they said they will escalate the request to concern team, but I didn't receive any confirmation for cancellation and no refund details provided yet.

Please can someone assist in this matter.

Manish Trivedi

My counsellor not inform me within 15 days only I can cancel my admission now iam not able to cancel my admission i have all chats with my counsellor from start to end but he not explain me about refund policy now what should i do? My mentor telling me sorry we cannot do anything for you but your counsellor cheated me. what about that? not explain me refund return policy.this is not fair if he explain me policy in detail than i will appreciate it but for admission process they cheated students and their families.

Hi Team,
I have made a payment of Rs 5000 on 9-Jan-2022 (UPI transaction id[protected] for my son.
But Byju's admission team is not giving me proper response for my queries regarding payment process. So I cancelled my enrollment on 12-Jan-22. They acknowledged it and raised request for 26810881 for the same. I did not received the refund yet. I am not able to reach any one in Byju's team. Even education Counselors(parasaran.[protected]@byjus.com and jithin.[protected]@byjus.com) are not responding to my mails. During enrolment they promised for refund if cancelled within 15 days. I have emails and their audio proofs.

Mobile: [protected]
Reference ID: BYJGP[protected]

Thanks,
Murali.B

I wanted to cancel the course that I purchased on 1st Jan, & I did that by sending a email to [protected]@byjus.com on 9th jan. And then I got a call from a mentor/sales guy, who then started to pressurize me into not cancelling the Course. He started to make feel quilty about wanting to cancel the course. But I also straight up said that I have made my mind about it & the course videos are also not very useful to me. Then he said that I will forward the request further, but I havent received any call since then.

I have enrolled for BYJU's subscription, after some time when I asked for cancellation of that subscription they have decreased the prices and increased the period upto two year.
After three to four months when I asked for cancellation then they are saying that they can't cancel because 15 days period is over.
I have asked many times for cancellation but they are not responding but saying that they can't cancel.