BYJU's Complaints & Reviews

I am buying your byjus classes for 6th to 10th std at 15 days trial basis on 18.12.2021 with paying advance Rs. 5000/- and balance amount will be payable at EMI option.
But after kit received 3days I will inform to the cancellation dept to cancel our purchase.
But they calling on 05.01.2022 afternoon and speaking with me not response properly.
I want to cancel this product and I want to return back my advance amount at the earliest
Incase you should not take seriously this issues I will go media and consumer court too.

Please deactivate text messages from BYJU's to my phone number-[protected]

I have taken my UPSC CSE courses in September 2020 for 2 years. Since then I don't have complete access on student portal. I don't get those MCQ's which are provided along with mains answer writing.I haven't been provided test series except free ones. I called several times, mailed support team but in vein. They just used to either transfer calls or ask me to change settings.
This is so unprofessional.Kindly look into it.
Thanks

Cancelletion was aprroved by byjus but still not response by byjus team its no 1 cheting app

I enrolled my daughter in the month of December 2021 and initiated the refund under there mentioned refund policy of 15 days.
Customer support never responds on the refund they will always say they will arrange a call back but no one cares to do so.

I mailed them but they are saying "wait for 24 hrs. our senior manager call you" but no call.

Name: livingston mobile number:[protected]. email: [protected]@gmail.com I have been requesting to cancel my byjuu's course since last 31st. They are postponing that to today and tomorrow.

I purchased a byjus product.They have 15 days return policy I called BYJU’S support every day but no one responded

We have been cheated by Byju's representative Mr. Ankur Singh. He came to us and explained about Byjus. The crux of the conversation with him as under:
1. One mentor will be provided by Byjus for your child to take care of day to day activities.
2. Mentor will report parents about the progress of the child.
3. Mentor will help your child in any difficulties regarding study materials and tablets.
4. Mentor or someone else from Byjus will explain in case your child is not able to understand any concept.
5. We told him that our child is very weak in english unless someone will explain him in hindi he will not understand.
6. We are looking for Byju's only improvement in english.
7. We told him that he is unable to do self study. One teacher is needed to teach him.
8. So far we are teaching him at home but due to lack of time we are looking someone who can teach him so that we can save our time.
9. He gave us assurance that Byjus will take care of everything.

Based on his explanation, assurance and under the impression of the brand of Byju's we purchased your subscription. We purchased your subscription by giving our hard earned money for the bright future of our child. But it is our bad experience of life because of the following reasons:
1. Only study material has been provided by Byju's and there is no teacher to explain concepts. It is like Motor car without a driver.
2. Mentor has no role to play, it is just for name sake. During the more than 3 months of subscription there is no response form mentor.
3.In the first two month of subscription there was no communication from the mentor.
4. After raising a complaint, the mentor called us and we explained our problem that the child is not able to self-study. The mentor informed us that his role is limited to progress report only.
5. Mentor informed us that if a child is not able to understand concepts then he can watch videos for better understanding. But videos are prepared in foreign accent which is next to impossible to understand for my child as at the time of subscription I clearly informed the counselor that my child is very weak in english. When he is not able to understand normal English, how will he understand foreign accent?
6. After a long discussion your counselor told us that I suggest the best plan which will satisfy your needs. Believing in the brand image of Byju's, we purchased a subscription suggested by him.
7. But in three month of subscription there is no improvement in my child. As he is not able to do self study and the best plan suggested by your experienced counsellor is nothing but self study. It is a case of misrepresentation.
8. Mentor provided by you is totally useless as they do not bother to talk to students or parents. You can check in your system how many times your mentor had conversation with us? How many progress reports were provided by him in these 3 months of subscription? How did he help student?

Once again I am telling you that I purchased a subscription of Byju's under the impression of brand image but now I am feeling that I have been cheated by your representative because of the following reasons:
1.There is no improvement in my child in three months?
2. Videos provided by you are totally useless for him as he is not able to understand english in foreign ascent.
He is not able to do self study and the same is well informed to your counsellor at the time of counselling. Though the study plan suggested by your well experienced counsellor is totally based on self study which has no use for my child.
4. Mentor provided by you is of no use as without raising a complaint it is not possible to talk with him. We don't have that much time even after paying money that we follow our mentor to know the progress of a child every time. Though it has been informed to us at the time of taking the subscription that the mentor will provide a weekly report of progress of our child and he will guide for further improvements. But so far we have not received a single report from our mentor.


In light of the above facts we request you to cancel our subscription and refund my money as soon as possible.

The above complaint is already intimated to company through mail dated on 25/11/2021 but still no proper response is received from the company.

Crux of the conversation with company is as under:

1. They are saying I am out of refund policy as refund can be done within 15 days of subscription. The same was never intimated to us neither orally nor in writing.

2. They are not ready to investigate into the matter. They are just trying to convince me anyhow.

3. They are saying now onward mentor will take care as promised but not ready to give in writing.

4. They are not ready to forward my complaint to higher authority.

5. They are not ready to give reason for non refunding in writing.

Hello one day I randomly install byjus for my 3 yrs old boy.
Nd thn from byjus I got lots of call that I have to take councellor meet for my child nd I will agree.
Nd one day Vishal chandravanshi from indore he came nd councelling my child thn we told him ok but we don't think that this is good for our 3 yrs old boy but he convince us nd told Dont worry agr apko samjh m na aaye toh ap rtrun kr dena product under 15 days or agr ni hua toh m krwa lunga nd all the fake promises he made which is not fine.
Nd thn the kit arrived nd I use that for 5 days nd my kid is not taking any intrest coz my boy is in nursery nd thy give me for kg 1
By telling ki humara yeh hi lakshya h ki baccha 1 yr aagey rhe school se.
I msg him tht I want to return the product nd he again convenience me ki aap use toh kro abhi 5 days hi huay h ni toh m toh hoon na
Nd thn 12th day i strically told him that plz return my product nd he is saying mere ghr m yh ho ra woh ra making bahana nd give me a no of tanishak Chauhan
Nd he also manuplate me for 2 days
Thn he again give me Nikhil songera's no nd he also manuplate me for 1 day nd the last day which is 15th day i scolded Vishal chandravanshi nd he said sorry mam m kuch ni kr paunga apke box pr mentors ka no h ap us pr call kre
I think what the ### jb sb mujhy krna tha toh yh sb drama kyun
But luckily mentors solved my problem nd I got my refund back in 21 days
But but the man Vishal chandravanshi woh dont told me that jb ap product rtrun krengi toh yh sb process apko karni hogi like ship krna or uski pymnt bhi mujhy krna hoga this is wrong
Nd I paid 800 rs for the parcel plz refund that amount to nd take right action for your employees
I wish that mein chat upload kr pati so that byjus will know how their employees are.

I booked byjus 11th and 12th course and paid 5000 advance.I received the kit (containing a tab and other accessories) and after 15 days trial, I asked them to cancel my subscription.They said that return and refund can't be done as it has been 2days as the trial period has ended.I don't need it anymore! Please take it back, refund my money and cancel the loan for +91 [protected].

I purchase Byjus neet crash course 7months ago, and i pay my emi regularly, but condition has changed now, our financial situation is not good enough for any EMI, so i want to cancle my subscription but no one is supporting from byjus...

I want to cancel this service this is not best for my child book delay tab delay no time diliver refund my amount otherwise I case your against

I need to cancel this service refund my all amount

Today my son received a call from Byjus from[protected] .
The person from Byjus was very rude over call. He requested for a discussion with me and when my son told him that I am busy, he used inappropriate words.

I believe this call was to make a customer and not lose a customer.

I request authorities to look into this.

Sir,

I was contacted by BYJU's and a person calling himself "Counsellor" came to my house and convinced us that we should try the BYJU's product. I opted for course for class 5-7 for an amount of Rs. 56000.00. I was told that i have to intimate within fifteen days after receipt of "KIT", if I don't wish to continue. I received kit on 09/11/2021 (Copy enclosed of Message received by courier company). From 19 to 23 due to opening of physical school, my kid didn't get any time to go through the course, however we tried to see the course on a day in between, but came to conclusion that we wont have to take the course. This thing I intimated to BYJU's team and intimated them to cancel the course. They rejected our requested quoting that the fifteen days includes the day of receipt of the KIT and now cancellation is not possible. I mailed them, called them and tried every kind of conversation for the cancellation, but i was told that it is not possible (Copies enclosed). I already had paid approx. ten thousand (6000 initially and approx. 4300 in EMI). I told that I don't need any refund, even they are neither cancelling the NACH mandate nor cancelling the subscription. I am mentally and financially tortured by this company and its employees. It seems that i have to forcefully take this course against my wish. Seems like I am loosing my fundamental rights in my country due to these type of companies. It is requested to please solve my problem.

Regards
Shobhit Krishna

I had enrolled for my son Manvesh Pathak in Byju's classes in Sept'21. He attained the classes for few days. He is not able to understand the classes. That effected his academic performance also . They show only pre recorded video on tab, no faculty available for interaction. So, I have decided to discontinued the classes. For this I have mailed them 2 times for cancellation, but every time they are saying that cancellation is not possible after 15days of enrollment. At the time of enrollment, a councilor Mr Aditya didn't tell me about cancellation policy. I am paying fees for nothing. My son has not been attending class since Oct'21. Besides this I requested for reschedule the class on Sat/Sunday. One of a mentor told that it is not possible.
Hence Its my humble request to cancel the byjus classes
Thanks & regards
Wishwam Kumar Pathak

I purchased IAS course through Finance.I am facing financial problems badly. I am not able to pay my rest emi. I want to discontinue my study i humble request you to return my product and help me to get out of this.

As per request with BYJU's for cancellation of the scholarship of my Child Khushi Parashar and remove the EMI or Refund the full amount without any charge because we are not satisfied with your payment EMI Process as per receiving the details by the bank.
I have eligible The request shall be made prior to the expiry of the 15th day before as policy from the date of delivery of the tablet
and SD card by writing to [protected]@byjus.com, [protected]@byjus.com

but could not receive any response from BYJU's Team.

Payment Details :
No. Payment Method Type Reference Id Amount
1 RAZORPAY EMI BRZR[protected] ₹77000
Total ₹77000

I have registered for my Refund within days of the refund policy and a refund id is generated. But it's been more than 30 days . They have not initiated my refund nor any mail update regarding to it. When I call mentor, he always said that a call back from senior manger will come in 15 days but no call has been come. I have tried this around 15 - 20 times. Senior manger called and when I asked her to cancel . She said she have to talk with child first. They had conversation with child .child denied but still no confirmation from their end. I want to cancel my product and want my refund as my emi got star deducting from 7th of Jan.

Total EMI 18 months. The EMI amount for the eighteenth month was Rs.1357 / - deducted in October-2021. The same amount was deducted in November-2021. I request to you credit the excess amount to my bank account.