BYJU's Complaints & Reviews

I was purchased the product 10 days back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount is possible because they said there will be 15 days grace period to cancellation. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the amount

Sir During month of August 2021 I got admission of my chid and paid 8000 rupess to the counsellor for study material and tab. But unfortunately the counsellor Tafauq Ahmad from Baramulla kashmir despite getting fee he failed to deliver the Study material as I provided all the requisite documents to him well in time. Due to lapse of his negligence the career of my child ruined and approx 6 mothi passed but nothing will be happened. Kindly direct the authority to investigate the matter and deliver the justice to my ward.
With regards
Choudhary Mushtaq Ahamd
Chid name Uzma Mushtaq
At present kanlibagh Baramulla kashmir
[protected], [protected]

Dear sir,
I have ordered for byju's classes on 22.12.2021. I received the tablet on 26.12.2021 and books on 28.12.2021. I wanted to cancel my order within the 15 days trial period. For this reason, I have already talked to your customer service on 06.01.2022. They have told me to cancel the order after listening to the cause behind my cancellation. I have not received with request ID : 26562917.
After several attempts since yesterday to reach to the cancellation team, no call back has been received from their end.
Already I have mailed to [protected]@byjus.com and asst manager sunidhi.[protected]@byjus.com
So I request you to cancel my order and initiate the refund process as soon as possible.

I made a refund request on Nov 11 2021 ie before 15 days time period but the mentor is unnecessarily not accepting the refund request and arguing that 15 days time period is over.Now my second EMI amount also debited and they have not provided any service.What’s the solution for this?

Hi,
I have paid down payment of Rs.10, 000 to purchase JEE Course (class11), my loan couldn't approved to purchase full package. Requested paid amount, but still it is not refunded, I paid on 30th December, 2021 it's almost 10 days even after sending many emails, many calls they didn't initiate refund yet, I have provided all the details they've asked, counsellor also not responding now, pls let me know the status of refund, and pls refund my amount as early as possible.
Thank you
SHASHIKUMAR P R
[protected]

Hi,
This complaint is related to Byju’s not processing cancellation/refund despite of multiple calls being made to them. It was a forcefully done sale at first place - it was pathetic behaviour of your sales representative “Naveen Bomula” who fooled innocent parents and misguided them to purchase this product and later ghosting them.

Request you to process the refund of down payment and cancellation of EMI Mandate and amount paid so far.

Name of Student: Aditya Kumar (Class 8)
Registered no : [protected]

Not giving proper services and commitment which was they committed when they sold there product

On dated 23rd October BYJUS representative visit to my house and offered my daughter RADHIKA GUPTA to start BYJUS class and if we don’t like it then within 15 days it will be cancelled and for this I have paid them 5000.00 . Next day we decided that we don’t go for it, and hence we were not processing any links or OTP s . But Priyanka Roy repeatedly forcing me to pass the OTPs but I didn’t do that.
At that time Priyanka Roy generate a new ID with their numbers as canceled checked she have and documents also she has which she collects from my house. And after a month we received courier from BYJUS in which some study materials and tablet. In that Courier address was my, but 2 mobile numbers are different. That day we know that BYJUS staffs cheated us and they generate OTPS with their numbers ( [protected] & [protected] ).
And now they stared EMI s of Rs. 5840.00 which can’t be possible for me as in covid situation we are seating in home without pay. And for collection of EMIs now their staffs are calling repeatedly.
AS FROM THE DAY ONE I REPEATDLY TOLD THEM THAT WE ARE NOT INTERSTED AND WE CANT AFFORED IT. BUT THEY JUST CHEAT US AND HARRESMENT MY DAUGHTER AND WIFE .
SO I AM REQESTING YOU TO CATCH THEM AND CHARGED A Fraud CASE AGAINST THEM .
I AM ATTACHING THE DOCUMENTS PLEASE FIND IT.

THANK YOU
SOMNATH GUPTA
s/o LATE MAHADEO PRASOD GUPTA
Janambhumi Complex,
Maniktala, Makhla
Uttarpara
Mo. [protected]

This Byju's Product was sold to me by false Information, and I have already informed the person who sold it to me about the return of this product and those who called me. The representative person has not told me about the return policy but I have already Informed the representative who came to me about the return before 15 days but no one has taken the necessary step but still, I am getting messages for the payment. I have already informed the representative person so many times about the return of this product but i don't know what happened.

Further to my complaint raised earlier with regards to bad service and unresponsiveness, we had got a call from byjus Dubai office, assuring that the service would be better going forward.
However, we are still facing issues as the mentors are unresponsive regarding any app issues or any clarifications.
We had complained in November that my child is unable to login to the app due to some technical issues. The OTP was not being send to the registered number. But the resolution has not yet been given, although we have almost reached the end of academic year.
After paying around AED 7, 000 for subscription of classes till 10th grade., we are totally disappointed with the kind of service that has been offered to us.
We would like to unsubscribe now, as we do not have further expectation.
Request to please arrange for a refund at the earliest for the rest of the subscription.
Hoping for an urgent response from company's end.

We took online neet couching paying 5000 rs we changed our mind we told them to cancel but not listening our request they sent tab and books but we telling them cancel the process repay our amount please

I have cancelled my subscription within 15 days after receiving the product. I got a call to note details of why I am cancelling the subscription. They noted all the details and said that I will receive a cancellation confirmation call within 2 day. But it's been a week I have not received any call. And I tried calling the Byjus team but, they are not calling back.

Byjus did scam with me their representative said that they will provide online classes but they are not giving and not returning their product

I registered my daughter for 2 year JEE NEET course on 30/10/21 by paying advance and opting for EMI. I was told on 05/11/21 that the course is not available in Oman, it will be cancelled and money will be refunded. I am calling and sending emails since that day for refund but with no result. Now I am being asked to pay EMI for a course which never started.

We started subscription in Byjus at Nov 24th for my kid and since we are not comfortable with their teaching we wanted to cancel the subscription. Then we sent a request to Byjus for cancelling EMI and subscription before 15days.( As per agreement, 15 days is the trail period for any cancellation)..

Our cancellation request id is 25202910.

But they were not cancelling our course and the loan payment is auto debiting from our account. They are not giving proper information about the return policy..

I was given a tablet and was costed ₹5000 of refundable amount for a trial session of 15 days. I'm don't wish to take the course now and want to return the tablet and get my amount back but neither the mentor who sold us the course is picking the calls nor am I receiving any further information about the process from byjus team. kindly resolve this issue. looking forward for a quick and positive response. thankyou

Respected Sir/ Madam,
I would like to share my experience with BYJUS.
I had enrolled myself on the platform long back.
Recently, I started getting promotional/ marketing calls from thier various representatives.
Every time I used to tell them I'm not interested.
But again the call won't stop and that to in night 8-9 pm.
Now it has become harassment calls.
Kindly delete my details from the system.
You can find me from my email ID.
Awaiting a appreciable solution.

Thank You.

I bought a course from byju's in 60000 INR on 15th of December. But we did not get any course from byjus yet. We are trying to complaint on complaint helpline number but not getting any resolution from there also. Everyone say that I am a senior Manager and wait for 24h. This is really pathetic service of byjus. I need a course as soon a possible.

Sir/ Maam,

Mr. Devesh Chaturvedi-[protected]/ [protected] (devesh.[protected]@byjus.com) and Mr. Naman Somani (naman.[protected]@byjus.com) came to our residence at Kanpur on 21.11.2021. We were of the opinion to give our son AARAV SALIAN a IIT-JEE course from AAKASH. In the introductory call received on 19.11.2021, we had already mentioned it. On 21.11.2021, we agreed to opt for the course which they (MR. dEVESH) told us The course cost is Rs. 134000/- for IIT JEE and Class 10th will be complimentary.We had paid Rs. 8000/-on 21.11.2021 and the balance amount of Rs. 126000/- on 22.11.2021.
Some Suhail Dar introduced him as my son's mentor on 25.11.2021 and the classes started. After two classes, we had lot of doubts as to the working etc to tried to contact the mentor, but he said slowly you will get to know everything. We didn't had any direct phone number of the mentor, only had helpline no. We even called Mr. Devesh Chaturvedi, but he only said "I am looking into this matter, not to worry" Now he dont give a heed to pick our calls, may the payment is already done and we are victims. He tried to consume the 15 days and then we are in trapped position. Then my son started complaining that only classes without any homeworks, practice sheets, response of teachers toetc does not work. The mentor told us that we are going to get homework via whatsapp, which we never got any till date.
I called your mentor helpline to say that we do not need a this course and want to quit but never the mentor called us. Nor Mr. Devesh picks our call, we send him messages in whatsapp and he says the team is following up.

We are now exhausted, we don't need this any more and want the refund. The statement of our bank account is also attached and in the receipt of application no. nowhere it is written aakash byjus.

We are genuine and we are middle class people, and have been misguided a lot from the helpline mentors that resulted in delay, and request you to return back the amount paid to you as we have not used anything of IIT preparation as my son is in Class 10. The copy of the payment is attached for you

TRUST is very important in education and OUR TRUST is almost shattered. Every company flourish only because of the Customers, but in Byjus no one give a heed to contact customer who are trapped with their hard earned money. We request you to settle our refund at the earliest and the set of 7 books, one memory card for 11 and 12 and a 8 inch tablet is with us. As per your guidance it would be safely returned. And my son is not taking his class since yesterday (29.12.2021).

We took a course of class 11 and 12th, IIT-JEE and not 10th. We were also told that 190 minutes recording was done after we paid the registration fee of Rs. 8000/-. This is not at all a good gesture to record something without our knowledge from the beginning. We we knew it earlier we would never had allowed Mr. Devesh and his team to allow to our house. That Mr. Devesh Chaturvedi says we are defaming him, but precisely he is giving mental tortures by not attending our call by messaging us that it will be settled in 48 hours, as you very well know your policies that customer can't contact you directly.

As we opted for class 11 and 12th, what if we were not satisfied with the working of byjus aakash in May 2022, then how we could have got our refund. We only wanted Aakash curriculum not that of byjus. Studying from pre recorded videos was not that we wanted to purchase. I cleared it to Mr. Devesh on the first day.

I request the byjus authorities to settle our claims and update us on our registered email id i.e. [protected]@gmail.com so that we are relieved from so much of pains we are in.

Kindly help in refunding our hard earned money,

PURNA SALIAN
Mother of AARAV SALIAN
[protected]

Hi, my sister was forced to enroll for Byju's classes for her 5 years old kid and they have taken an advance payment of 8000 INR. Later my sister decided to not opt for this course as her child is not yet ready to take the classes. So she requested for the cancellation and refund of advance money. They have created a ticket number for the same but so far no progress made on this. My sister is tired of contacting byju customer care executive from last 2 months. Customer care executives kept saying they will arrange a call back from mentor but till now not a single call is received.

Byju order no. is[protected]