BYJU's Complaints & Reviews

I had registered with byjus for online class, the counsellor who attended ensured that they will supply tab within 3 days and believing them I paid total fees in single installment.
But more than 15 days passed 5hey have not supplied the tabtill datea d are giving excuses.
Due to failure of thecompany to supply tab timely, i ask the company to refund my amount in full, so that I can make alternate arrangement.

Dear sir,

Sub: cancellation of subscription regarding

Ref: Admission #

Kindly note, our ward is unable to attend live classes owing to change in her college hours. Also we observed she getting overwhelmed with undue pressure owing to abnormal long hours of study.

Considering above we request you to cancel our subscription. Kindly guide us through the process to return the study material.

Thank you for your understanding and support!

Yours sincerely

M. Govardhanacharyulu.

I got message for ACH mandate from your company as I have not applied for any order I have no kids nor I'm married then how's this possible that I placed this order without my consent ACH Debit mandate registered for Rs. 70000.00 /- with frequency MNTH in HDFC Bank A/c No.XXXXXXXXX66591 for Think And Learn Pvt Ltd with UMRN No.HDFC[protected]. please check and revert

I was purchased the product 10 days back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount is possible because they said there will be 15 days grace period to cancellation. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the amount

Sir During month of August 2021 I got admission of my chid and paid 8000 rupess to the counsellor for study material and tab. But unfortunately the counsellor Tafauq Ahmad from Baramulla kashmir despite getting fee he failed to deliver the Study material as I provided all the requisite documents to him well in time. Due to lapse of his negligence the career of my child ruined and approx 6 mothi passed but nothing will be happened. Kindly direct the authority to investigate the matter and deliver the justice to my ward.
With regards
Choudhary Mushtaq Ahamd
Chid name Uzma Mushtaq
At present kanlibagh Baramulla kashmir
[protected], [protected]

Dear sir,
I have ordered for byju's classes on 22.12.2021. I received the tablet on 26.12.2021 and books on 28.12.2021. I wanted to cancel my order within the 15 days trial period. For this reason, I have already talked to your customer service on 06.01.2022. They have told me to cancel the order after listening to the cause behind my cancellation. I have not received with request ID : 26562917.
After several attempts since yesterday to reach to the cancellation team, no call back has been received from their end.
Already I have mailed to [protected]@byjus.com and asst manager sunidhi.[protected]@byjus.com
So I request you to cancel my order and initiate the refund process as soon as possible.

I made a refund request on Nov 11 2021 ie before 15 days time period but the mentor is unnecessarily not accepting the refund request and arguing that 15 days time period is over.Now my second EMI amount also debited and they have not provided any service.What’s the solution for this?

Hi,
I have paid down payment of Rs.10, 000 to purchase JEE Course (class11), my loan couldn't approved to purchase full package. Requested paid amount, but still it is not refunded, I paid on 30th December, 2021 it's almost 10 days even after sending many emails, many calls they didn't initiate refund yet, I have provided all the details they've asked, counsellor also not responding now, pls let me know the status of refund, and pls refund my amount as early as possible.
Thank you
SHASHIKUMAR P R
[protected]

Hi,
This complaint is related to Byju’s not processing cancellation/refund despite of multiple calls being made to them. It was a forcefully done sale at first place - it was pathetic behaviour of your sales representative “Naveen Bomula” who fooled innocent parents and misguided them to purchase this product and later ghosting them.

Request you to process the refund of down payment and cancellation of EMI Mandate and amount paid so far.

Name of Student: Aditya Kumar (Class 8)
Registered no : [protected]

Not giving proper services and commitment which was they committed when they sold there product

On dated 23rd October BYJUS representative visit to my house and offered my daughter RADHIKA GUPTA to start BYJUS class and if we don’t like it then within 15 days it will be cancelled and for this I have paid them 5000.00 . Next day we decided that we don’t go for it, and hence we were not processing any links or OTP s . But Priyanka Roy repeatedly forcing me to pass the OTPs but I didn’t do that.
At that time Priyanka Roy generate a new ID with their numbers as canceled checked she have and documents also she has which she collects from my house. And after a month we received courier from BYJUS in which some study materials and tablet. In that Courier address was my, but 2 mobile numbers are different. That day we know that BYJUS staffs cheated us and they generate OTPS with their numbers ( [protected] & [protected] ).
And now they stared EMI s of Rs. 5840.00 which can’t be possible for me as in covid situation we are seating in home without pay. And for collection of EMIs now their staffs are calling repeatedly.
AS FROM THE DAY ONE I REPEATDLY TOLD THEM THAT WE ARE NOT INTERSTED AND WE CANT AFFORED IT. BUT THEY JUST CHEAT US AND HARRESMENT MY DAUGHTER AND WIFE .
SO I AM REQESTING YOU TO CATCH THEM AND CHARGED A Fraud CASE AGAINST THEM .
I AM ATTACHING THE DOCUMENTS PLEASE FIND IT.

THANK YOU
SOMNATH GUPTA
s/o LATE MAHADEO PRASOD GUPTA
Janambhumi Complex,
Maniktala, Makhla
Uttarpara
Mo. [protected]

This Byju's Product was sold to me by false Information, and I have already informed the person who sold it to me about the return of this product and those who called me. The representative person has not told me about the return policy but I have already Informed the representative who came to me about the return before 15 days but no one has taken the necessary step but still, I am getting messages for the payment. I have already informed the representative person so many times about the return of this product but i don't know what happened.

Further to my complaint raised earlier with regards to bad service and unresponsiveness, we had got a call from byjus Dubai office, assuring that the service would be better going forward.
However, we are still facing issues as the mentors are unresponsive regarding any app issues or any clarifications.
We had complained in November that my child is unable to login to the app due to some technical issues. The OTP was not being send to the registered number. But the resolution has not yet been given, although we have almost reached the end of academic year.
After paying around AED 7, 000 for subscription of classes till 10th grade., we are totally disappointed with the kind of service that has been offered to us.
We would like to unsubscribe now, as we do not have further expectation.
Request to please arrange for a refund at the earliest for the rest of the subscription.
Hoping for an urgent response from company's end.

We took online neet couching paying 5000 rs we changed our mind we told them to cancel but not listening our request they sent tab and books but we telling them cancel the process repay our amount please

I have cancelled my subscription within 15 days after receiving the product. I got a call to note details of why I am cancelling the subscription. They noted all the details and said that I will receive a cancellation confirmation call within 2 day. But it's been a week I have not received any call. And I tried calling the Byjus team but, they are not calling back.

Byjus did scam with me their representative said that they will provide online classes but they are not giving and not returning their product

I registered my daughter for 2 year JEE NEET course on 30/10/21 by paying advance and opting for EMI. I was told on 05/11/21 that the course is not available in Oman, it will be cancelled and money will be refunded. I am calling and sending emails since that day for refund but with no result. Now I am being asked to pay EMI for a course which never started.

We started subscription in Byjus at Nov 24th for my kid and since we are not comfortable with their teaching we wanted to cancel the subscription. Then we sent a request to Byjus for cancelling EMI and subscription before 15days.( As per agreement, 15 days is the trail period for any cancellation)..

Our cancellation request id is 25202910.

But they were not cancelling our course and the loan payment is auto debiting from our account. They are not giving proper information about the return policy..

I was given a tablet and was costed ₹5000 of refundable amount for a trial session of 15 days. I'm don't wish to take the course now and want to return the tablet and get my amount back but neither the mentor who sold us the course is picking the calls nor am I receiving any further information about the process from byjus team. kindly resolve this issue. looking forward for a quick and positive response. thankyou

Respected Sir/ Madam,
I would like to share my experience with BYJUS.
I had enrolled myself on the platform long back.
Recently, I started getting promotional/ marketing calls from thier various representatives.
Every time I used to tell them I'm not interested.
But again the call won't stop and that to in night 8-9 pm.
Now it has become harassment calls.
Kindly delete my details from the system.
You can find me from my email ID.
Awaiting a appreciable solution.

Thank You.