BYJU's Complaints & Reviews

Hi Team,
I have made a payment of Rs 5000 on 9-Jan-2022 (UPI transaction id[protected] for my son.
But Byju's admission team is not giving me proper response for my queries regarding payment process. So I cancelled my enrollment on 12-Jan-22. They acknowledged it and raised request for 26810881 for the same. I did not received the refund yet. I am not able to reach any one in Byju's team. Even education Counselors(parasaran.[protected]@byjus.com and jithin.[protected]@byjus.com) are not responding to my mails. During enrolment they promised for refund if cancelled within 15 days. I have emails and their audio proofs.

Mobile: [protected]
Reference ID: BYJGP[protected]

Thanks,
Murali.B

I wanted to cancel the course that I purchased on 1st Jan, & I did that by sending a email to [protected]@byjus.com on 9th jan. And then I got a call from a mentor/sales guy, who then started to pressurize me into not cancelling the Course. He started to make feel quilty about wanting to cancel the course. But I also straight up said that I have made my mind about it & the course videos are also not very useful to me. Then he said that I will forward the request further, but I havent received any call since then.

I have enrolled for BYJU's subscription, after some time when I asked for cancellation of that subscription they have decreased the prices and increased the period upto two year.
After three to four months when I asked for cancellation then they are saying that they can't cancel because 15 days period is over.
I have asked many times for cancellation but they are not responding but saying that they can't cancel.

I purchased the Byjus plan ( 3 year of Live classes and 2 years of TLP ). I was told by the guy who came to my house that the subjects will be similar to the school. He recorded the video too and informed that he will share it.

Now, the Subjects are changed. I raised a request to cancel it, after so many mentor calls, someone agreed and told that my plan will be cancelled. However, no one is cancelling it.

My complaint against BYJU'S that he is not respond my cancellation and refund request of Rs 15000 .The company given the Tablet program with the cancellation and refund policy with In 15 days of package. After buying this we know about the company unprofessional behavior and lot of problem about this package. Then i was decide to cancel this order. I was send a request e-mail for cancellation an order and my refund request from date. After that i am regularly following up with his helpline and e-mail but no response.Same msg come in email but no satisfactory answer will come. Before this i want to close this order cancellation and want my refund amount and Stop auto debit EMI without the permission of the customer.I was just raising the complaint from dec 1 till I didnt get any good response from the team.

My Order Cancel.
And Refund to me.

Dear Madam/Sir
I am Sravanthi.G On October 2021, I along with my husband went to grocery shopping where one person approached us and took our phone number saying people will call you regarding your kids education. Later byjus people called and said about their course and fees. Since I was not In a position to buy it. I said I will think about it next month. But they continously called again and again saying that they will give an offer of dedicated mentor, if I buy now . And such offer is not available for other people who buy byjus. Or if you buy online. I asked them will they provide certificate at the end of the year after completing year class like school. They said that till 4th standard their certificate can be used to join any school. After asking all things when I asked time to join byjus they took advance from me 10k at first then again they called and took 6k which in great difficulty I paid. First month when delivered product they called and spoke to us regarding installation. Immediately on first week only I said that my daughter is not staying with me so please don't call to my number and I gave two alternate number of my motherin law and sister in law. And asked them to call to that number only. Which they agreed. First month since I was not staying with my kid I could not able to see byjus classes or course. Second month I went home and looked on byjus, then I realized that my kid is not understanding anything. On the same month which is second month after purchase byjus mentor called to my daughter number and said her birthday wish. And said that he will call again after 15 days since I was going through the byjus classes for the first time.. and that was the last call byjus mentor made to my daughter October 19th. I waited for whole month for their call . Then I requested to cancel the product since apart from first 40 days odd they didn't called my daughter nor they thought her or asked her anything which they showed while selling byjus product. I waited and waited. Later I sent mail saying that no service from your person and your course is not in a way that the kid can understand by herself. There after I called several times asking to close the byjus and stop emi. Later their person said that they don't provide any certificate at the end of the year. I said them that no mentor calling and you don't provide certificate means you people said false things to me at the beginning and sold your product to me. I use to get several call from finance department and from byjus to my number regarding emi payment and cancellation request. But none of them calling my daughter number to teach her or to ask her how her study going. We were arguing same from last 3 months now. I have paid nearly 25k plus for last 5 months. They say we have records of calls to my number . I have been saying same to them again and again that all calls you people from byjis are making to discuss emi and cancelation things..every time I am asking have you spoke to my daughters or taught anything to my daughter... what about the dedicated mentor offer thing. .. but they were not answering for that..only arguing samething that calls were made for you. I also said that don't call me call my daughter to teach. But they do only emi payment arguement and cancellation arguement..

Last 4 months I have been facing mental harassment.. they speak very badly...no manners at all.. they don't listen to what I say.
They start to argue and say their own thing even when I am explaining.. they argue like anything.. they speak about my financial status. Disrespect me... they always show unmannered behavior. Tease me.. every day different people call and discuss the same..but they are not looking at the promise they made while selling product..they are not giving service or start giving service. They are not accepting their mistakes. They saying marketing is different..finance is different..mentor are different and we don't care about it. You took the product now pay for it. Arguement were so intense that I feel like I can't take it anymore.. they wasted 5 months of my child education. They took my money.. they are not giving any service.. not even canceling the product. Only thing they are doing is torching me by calling to my number..and arguing. It's been more than 3 months since this arguement started.. I paid 3 in 4 month EMI. and also 16k advance.
I cannot take it anymore sir.. I joined my daughter to regular school lately... these byjus people has given me immense stress and giving now also.. I am loosing my self.
They call and torchure like anything.. speak mannerlessly.. even they have taken my money they talk to Me very badly. No respect at all..all their people are same.. arguing and trying to dominate..and say that they were correct. Not accepting their fault ..once EMI payment done no calls at all. They say they made calls and all those calls are to me regarding emi payment. No calls to my daughter. Please cancel this product and save me Sir.. I done even want to listen their name.. we were having family issue because of this. Since they call to my husband number and always argue with him..
They people said nice things and called again and again and forced us to buy their product. Now not providing service and not even canceling when we said that we don't want it. Our hard earned money getting wasted.. my daughter not learning a bit from this. These byjus people not helping her also not calling her nothing. It been several month. We just want to get out of this .. please help me...please.

SIR I cancel my byjus ias course and refund my amount but not deactivate and not cancel the my loan next month February 5th my emi date please stop my emi as early as possible my rgesiter phone number is.[protected]

I started 15-days trial for 4th grade classes on November 22 after paying INR 5000 as a refundable security deposit. A representative named Neelakshi Singh (could be fake name), Senior Academic Counselor, visited my house on November 14 and informed that all subjects (not only Maths and Science) will be taught as part of the subscription. She got all forms filled out and afterwards i transferred INR 5000 via SBI's YONO app. She promised that this amount is refundable and no questions will be asked if we decide to cancel the subscription within the trial period. She further promised that for cancellation, either she or mentor named Nilavara Biswas, who were part of the whatsapp group, could be reached. However, when i reached out to Neelakshi on November 29 regarding a request for cancellation, she did not respond. The mentor reached out to us and said that he could help. I emailed him on three consecutive dates i.e. December 7, 8, and 9 but no response was received. Thereafter, none of the representatives got in touch with us nor our account was cancelled and security deposit refunded. The company representatives also had the gall to take out EMI from my Bank Account on January 6. Through this forum, i want to bring fraudulent activities being pursued by BYJU's group and seek your intervention in asking the company to cancel my account, duly refund the deposit money, and stop unauthorized withdrawal from my bank account.

Byju's education counsellor Mr Pankaj Welekar ( Employee ID TNL[protected] came to our house on 13th Dec 2021 .He was at our from 8pm to 12:30am to convince us to purchase course material of std 9-Std 12+JEE/NEET with Advance Payment of Rs 5000/- on 13th Dec 2021 and 12 EMI of Rs 8000/- which would start from first week of Jan 2022. He didn’t give much time to think and forced us to purchase the product on that day only, by showing the difference in fees if we purchase the product on the same day under scholership program.
He also send mail that this Advance Payment is fully refundable if you cancels the admission by sending one mail to support team of Byju within 15 days from kit receiving date. Attached conversation mail.
We received the Kit on 18th Dec 2021 with BYJU's ID as TNL[protected]. My Son Tried some videos on Tab for one or two days, but soon he/we realised that this type of learning from Tab will not be useful for the long term and for all subjects.
So we have decided to cancel this admission and we have mailed to support Team on 27th Dec 2021(Within 15 days of receiving the kit) saying that we are not interested to continue your Product further, Please Cancel this admission process and refund our advance payment to us at the earliest.
They have called us to convince after receiving the mail, but we didn't get convinced. Then they repeatedly mail us after we asked them about refund Process settlement that "We sincerely apologize for the delay. We have taken note of your request. Our senior Manager will call you in the next 24-48 hours to understand your concern and help to resolve the same".

From that day from 2nd of Jan 2022 we have not received any call from their Senior manager or any member from support team.

Then we received message from Avanse team to pay EMI of Rs 8000/-, but we have told them that we have raised refund request to Byjus and they have also registered of process, but still the process is underway so we can’t pay them EMI. Then after also there was continuous calls and messages received still date from Avanse team about payment otherwise heavy penalties we have to pay if we don’t pay the EMI. Byju also not coordinating with them on transparent way.

My complaint against both companies that they r doing syndicate loot of Indian people, harassing them, severe action must taken against them by the concerned authorities. They must apologize to us. They should do their business in more transparent way.

Byju’s order number is TNL[protected]

I am Arijit Singha Roy. I have purchased Byju's subscription 3 months earlier. But now my family was in poor financial condition and I can't even make time to study in byju's app. I told about my problem but they are ignoring it with many excuses. They are acting like cheaters. Please I want to cancel the subscription. I can't afford that money anymore.

It have been 8months i have enrolled in byjus program.but From last 3months I am trying to cancel my current byjus program. Due to some financial crisis. So, I decided to drop the course however, byjus team is forcing me to continue the program and are saying the way you buy a product online the same way you have bought a product here. I would like to know is byjus a online education institute or a product on the name of education which frauds youth? I get 10 calls daily regarding my emi which is unpaid but from last 3 months the mentors or byjus never bothered to ask me why am i not attending the lectures? It is really disappointing that they are only interested in money, no institute does that. If you have enrolled in something you have total right to drop it. I am not asking for refund but you cannot force me to continue the program and pay the respective fees. Am not at all satisfied with the service and i want to drop it right now .please help me out

So my sis has been receiving a call from the biggest scam app BYJUS...I had installed byjus a few years ago out of pure curiosity...but why the ### am i getting calls from it!!! We have told them not to call but still they continue...i wanna report byjus.

Hello there,

Concerned people :- Ankur Bhadoriya ( Counsellor )

Firstly, NOT AT ALL SATISFACTORY.

I had enrolled my sister into this program in mid of October 2021, upon the counsellor's commitments.
We did not find the program credible enough with regards to the same, and went for the cancellation process within 15 days.
As per the refund policy of BYJU's, cancelling the product within 15 days of its activation will ensure full refund.
As of now, despite of writing multiple emails and calls with the cancellation team, they are not responding with a firm response for cancellation.
On the other hand the finance team keeps calling for EMIs and is debiting the EMI for the same, stating that until they do not get a confirmation from the cancellation team, they will not be stopping the auto debit.

I want the same to be resolved.

Dear team

This was not disussed during initially and you have informed only about the 8000 amount.

I will not be able to continue this further as this was not informed earlier.

Please deactivate my account and do not share any further details to me.refuund the amout

They are drebling with me like a foot ball sine last fifteen days I have paid them 5000 rupees as first emi for my daughter for neet course but I cancelled it they told me that you will get the refund amount within 19 days but 25 days have gone they are daily giving me excuse that today you recieve like that today I called them 7 times they assured me that our executive will call you but no body called me.

My daughters name is minan Muzaffar mir
Registered mobile number their is [protected]
Email id mudasir.[protected]@gmail.com

Kindly help me to recover my refund amount

With regards
Mudasir Ahmad
[protected]

We had cancelled the registration of our son in Byjus but till now the payment has not been refunded to us.I am calling and messaging Byjus helpline number continuously for 20 days but not getting any satisfactory reply.
On talking to the mentor, it is sometimes said that your refund process is going on and sometimes we are forcefully asked to join Byjus. Please our full payment should be returned to us soon. I had deposited the entire amount, I want the deposited amount back.

My complain against BYJU'S that he is not respond my cancellation and refund request of Rs 80000.The company given my child the Tablet program with the cancellation and refund policy with In 15 days of package. After buying this we know about the company unprofessional behavior and lot of problem about this package. Then i was decide to cancel this order. I was send a request e-mail for cancellation an order and my refund request from date[protected].Then he gives me request no 26233326 by e-mail. After that i am regularly following up with his helpline and e-mail but no response.Same msg come in email but no satisfactory answer will come. For this payment he has my EMI which will start and deduct from my credit card on[protected].Before this i want to close this order cancellation and want my refund amount and stop EMI.

My complain against BYJU'S that he is not respond my cancellation and refund request of Rs 80000.The company given my child the Tablet program with the cancellation and refund policy with In 15 days of package. (order summary attached). After buying this we know about the company unprofessional behavior and lot of problem about this package. Then i was decide to cancel this order. I was send a request e-mail for cancellation an order and my refund request from date[protected].All reference e-mail are attached. Then he gives me request no 26233326 by e-mail. After that i am regularly following up with his helpline and e-mail but no response. For this payment he has my EMI which will start and deduct from my credit card on[protected].Before this i want to close this order cancellation and want my refund amount and stop EMI.

Cancel and refund the amount that we pay