BYJU's Complaints & Reviews

I booked byjus 11th and 12th course and paid 5000 advance.I received the kit (containing a tab and other accessories) and after 15 days trial, I asked them to cancel my subscription.They said that return and refund can't be done as it has been 2days as the trial period has ended.I don't need it anymore! Please take it back, refund my money and cancel the loan for +91 [protected].

I purchase Byjus neet crash course 7months ago, and i pay my emi regularly, but condition has changed now, our financial situation is not good enough for any EMI, so i want to cancle my subscription but no one is supporting from byjus...

I want to cancel this service this is not best for my child book delay tab delay no time diliver refund my amount otherwise I case your against

I need to cancel this service refund my all amount

Today my son received a call from Byjus from[protected] .
The person from Byjus was very rude over call. He requested for a discussion with me and when my son told him that I am busy, he used inappropriate words.

I believe this call was to make a customer and not lose a customer.

I request authorities to look into this.

Sir,

I was contacted by BYJU's and a person calling himself "Counsellor" came to my house and convinced us that we should try the BYJU's product. I opted for course for class 5-7 for an amount of Rs. 56000.00. I was told that i have to intimate within fifteen days after receipt of "KIT", if I don't wish to continue. I received kit on 09/11/2021 (Copy enclosed of Message received by courier company). From 19 to 23 due to opening of physical school, my kid didn't get any time to go through the course, however we tried to see the course on a day in between, but came to conclusion that we wont have to take the course. This thing I intimated to BYJU's team and intimated them to cancel the course. They rejected our requested quoting that the fifteen days includes the day of receipt of the KIT and now cancellation is not possible. I mailed them, called them and tried every kind of conversation for the cancellation, but i was told that it is not possible (Copies enclosed). I already had paid approx. ten thousand (6000 initially and approx. 4300 in EMI). I told that I don't need any refund, even they are neither cancelling the NACH mandate nor cancelling the subscription. I am mentally and financially tortured by this company and its employees. It seems that i have to forcefully take this course against my wish. Seems like I am loosing my fundamental rights in my country due to these type of companies. It is requested to please solve my problem.

Regards
Shobhit Krishna

I had enrolled for my son Manvesh Pathak in Byju's classes in Sept'21. He attained the classes for few days. He is not able to understand the classes. That effected his academic performance also . They show only pre recorded video on tab, no faculty available for interaction. So, I have decided to discontinued the classes. For this I have mailed them 2 times for cancellation, but every time they are saying that cancellation is not possible after 15days of enrollment. At the time of enrollment, a councilor Mr Aditya didn't tell me about cancellation policy. I am paying fees for nothing. My son has not been attending class since Oct'21. Besides this I requested for reschedule the class on Sat/Sunday. One of a mentor told that it is not possible.
Hence Its my humble request to cancel the byjus classes
Thanks & regards
Wishwam Kumar Pathak

I purchased IAS course through Finance.I am facing financial problems badly. I am not able to pay my rest emi. I want to discontinue my study i humble request you to return my product and help me to get out of this.

As per request with BYJU's for cancellation of the scholarship of my Child Khushi Parashar and remove the EMI or Refund the full amount without any charge because we are not satisfied with your payment EMI Process as per receiving the details by the bank.
I have eligible The request shall be made prior to the expiry of the 15th day before as policy from the date of delivery of the tablet
and SD card by writing to [protected]@byjus.com, [protected]@byjus.com

but could not receive any response from BYJU's Team.

Payment Details :
No. Payment Method Type Reference Id Amount
1 RAZORPAY EMI BRZR[protected] ₹77000
Total ₹77000

I have registered for my Refund within days of the refund policy and a refund id is generated. But it's been more than 30 days . They have not initiated my refund nor any mail update regarding to it. When I call mentor, he always said that a call back from senior manger will come in 15 days but no call has been come. I have tried this around 15 - 20 times. Senior manger called and when I asked her to cancel . She said she have to talk with child first. They had conversation with child .child denied but still no confirmation from their end. I want to cancel my product and want my refund as my emi got star deducting from 7th of Jan.

Total EMI 18 months. The EMI amount for the eighteenth month was Rs.1357 / - deducted in October-2021. The same amount was deducted in November-2021. I request to you credit the excess amount to my bank account.

Good morning sir
This is M.Lavanya, my registered mobile number is [protected] sir….we want to cancel our admission because my parents are not getting any information regarding my studies, examinations and also mentor is not in contact with us. So we are ready to pay any charges as per given in instructions and rules for cancelling our admission. Even During our registration process you gave us information that if we face any discomfort with online classes we can transfer to the offline classes of same Aakash institute. If your are not ready to cancel my admission we will not be paying any fee installments further and we will not answer or respond to your calls. Since last one month we are requesting you to cancel my admission but there is no proper response from your side.

Its more than a month, the cancellation refund is not yet received, finance team keeps giving different excuses
Reference number :Navid Ahmed ([protected])

I purchased a byjus product.They have 15 days return policy.I mailed him but they are saying" wait for 24 hrs our senior manager call you" but no call i texted mail them from 5 days but there is no process initiated to refund process.
Please help.
My request no. On there mail is:
25956665
ORDER NUMBER: SO-[protected]

Hi,

I am a migrated worker with limited education. I work as guard and my wife works as a maid. Together we make just enough income to provide education to my two girls. Byju sales team contacted us with a scolarship where I have to give 44k for my two daughters and Byju's will provide adaptive coaching for 2 years under their Premium Integrated Course.
I had confirmed with them multiple times that if we are not satisfied we will get the money back. My daughters took the trial classes but they didn't find it useful at all. Both my daugthers are very hard working but proper personal teaching was not provided to them.
Bjyu sales representative had promised 1:1 personal classes but it was all recorded classes which were defenietly not as adaptive as they claimed to be. We then decieded to cancel the classes and spend the money on tution elsewhere.

We have cancelled the package after multiple calls and Byju's confirmed that they will return the money but its been 2 months and Byju hasn't paid us back even after their confirmation and chasers from us. We feel Byjus is taking money from poor people and ignoring our calls from registered number. Even after picking up the call, they promise to call us back in 15 mins but never call back.

Please provide resolution as soon as possible.This is really not expected from such a big company whose brand is heavily advertised and we trusted our money with. We are now struggling to pay for other expenses with our money tied up with them especailly during pandemic.

(This was written by a caretaker on my behalf as I can't write in English)

We are facing financial problems, every month from my account emi which is deducting it's a very big burden for us so we want to cancel it but we are not getting any response from byjus team. Every time I am reminding & requesting for my cancellation but we are not getting any positive response from byjus team

My sister took admission from byjus. Mediator vinod has been assisting us with admission and all. While paying the fee we're told about this samsung tablet though we insisted..he told us that it has all these recorded videos And all. He asked us to give it a try. So when received we dint like the tab And told the same to vinod. He said he'll raise a complaint And will take the tab back and provide refund. when we called helpline we're told that there's no complaint raised. AND we've told them the same from start. This issue has not been solving. How long we've to call?

As per commitment by Byjus team, we have not received TAB hence I have requested for cancellation of registration, this request raised by within 8-12 days where no action by Byjus support team, we dropped mail neary 8-10 times in last 15 days where no response from anyone.
on call they are saying that they are waiting for approval of person who booked this registration and this feedback we are getting from last 10-12 days (5-6 times)

I marked this mail to Byjus seniors but it no one responsible person in Byjus, they are only making FOOLS to students, it looks like SCAM only.

I am waiting for another few days, after that it looks i have to raise case in consumer court as this is BIG SCAM for me.

Even after sending cancellation emails . They are deducting the EMIs

I joined BYJU's IAS program on 22nd Nov and I'm not happy and not satisfied with the IAS course. I want a cancellation and want a refund. I don't want to waste my money investing in something which I'm not happy with. I contacted Byju's yesterday on 22nd Dec for cancellation and they promised me a callback within 24 hours but I didn't receive any callback, so I contacted them again today. Now those people are saying that I can't cancel the program and I should pay complete amount and continue the course. My family is already going through financial crisis and I don't want to continue with BYJU'S program and want a refund. I can't put my money in Byju's because I'm not happy with the service they provide and also with the IAS program.