BYJU's Complaints & Reviews

I made a payment of Rs 8000/- on 23.06.2021 vide transaction ID [protected] towards foundation course for my 2 year daughter however i didnt completed your registration process address verification etc. I have not received any course material too. I submited a refund request throgh mail to mr jatin anand (counsellor) mailid [protected]@byjus.com to cancel my registration process and proceed with refund request but till date i havent received Any reply from him on behalf of byjus. I also visited my neaby byjus office located in vaishali nagar jaipur to know about the status of my request on 06.08.2021 and they assured me that my request will be processed within 5 days and account will be credited within 10days but till date i havent received fee deposited by me . It is very annoying that despite my repeated request and followup no attention is paid. I hereby request you to consider it. My payment receipt already shared with mr awasthi ( handling refund request at vaishali nagar jaipur) and mr jatin anand. Futher i also made a refund request on your support page request id 21702287 and no solutions provided yet. I made repeated requests but not received my refund yet they are still processing it. Making us fool

I have purchased the product dated 16.11.2021. I have Contioneously followed the BYJU'S support team. The Mentor or salesperson does not contact me. I have to contact the customer care they said, The concerned team will contact you but no one contacts me regarding the same. I have asked the customer care team for the past two months. I have received one verification call for my confirmation from BYJU's team, at that time am also said, not interested. they said the EMI will be not deducted. But now the EMI Rs, 1111 from the bank. i don't want a product because I don't have money to spend on this product. Am also returned the all materials dated 20.11.2021, even I haven't opened the material and the BYJU'S team also confirm on the telephone they receive the material on 23.11.2021. They are cheaters. Please Cancel my EMI and Refund my amount.

I M.Priya registered for Programme : Byju's Tablet Learning Programme for my 4th standard kid R.Prasanna on october 9th, 2021 and paid rs.5000/- Order ID:BYJUS[protected] . Though we said several times we need time to register, we were forced by tutor Bhavani (bhavani.[protected]@byjus.com) to pay the fees, she dint leave our house until we paid money. Later after checking the programme and reviews we decided to cancel and sent mail to [protected]@byjus.com and [protected]@byjus.com on oct 10th. though we sent several mails and several calls, no response from Byjus. Hence i request to refund rs.5000 ASAP and also pay compensation amount to mental stress caused by Byjus

Till Now Biju's people didn't cancel my account, several time I mailed for cancellation and requesting them to stop EMI, and Calls/SMS, Till Now Byju's didn't cancel and there pressuring me for payment and continuously calls are coming sir, and giving SMS for EMI Payment, SINCE Three Months I am struggling sir., Please I requesting u sir solved immediately and stop threatening calls and SMS to +91-[protected]

This is Oviyavardhini kannan, I ordered the product through registered contact number only but I cancelled within 24 hours but the Byju's team was insisting and compelling to take a look of their product and then return but it's clearly mentioned in their refund policy that if product has no defect then you have to courier by yourself of there is some defect then they would pickup in person. So I decided not to take the product and they will have their terms and conditions to refund. So I asked them to refund but they didn't give me proper response. I called their cancellation team for more then 15 times and even after 2 weeks they didn't give me positive response . Then I raised a complaint in NATIONAL CONSUMER HELPLINE and also in WRITE TO PM and mailed Byju's noting the same with Grievance number within 9 days I was refunded.

On about 11/12/2021 i registered myself i.e Amresh sahu for class11th &12th studies. I buyed course for science 11th& 12th of rs77, 000 and paid 5k and rest money on emi . The councellor was litesh kumar, employee id--- TNLTPR001354 told us wrong information about byju's course that I can watch all videos of byju's in Hindi, go to aakash institute offline with online facilities . I am totally not satisfied with the byju's course and not able to continue with this . It has been more than 1 week after coming of tab + books but I am not satisfied with the course and want refund money

Dear Sir/Madam,

Recently we have ordered the BYJUS tablet learning program for our kid S.K. Aghilkiruthik for the year (2nd -6th grade) and paid a down payment of Rs. 5, 000/- online through the link generated by the education counsellor Mr. I. Karthik Pandian at the time of his visit to our home last Sunday (12.12.2021). Also, the documentation work for the remaining amount of 72, 000/-, IIFL finance EMI has also been arranged by Mr. I. Karthik Pandian.

Our child has gone through the videos of certain topics in Science, Maths, English, etc., but we feel that the language used in these videos is of high standards and our child is facing difficulty in grasping most of the concepts. Also it seems he is not interested to take this tablet learning program as well.

Yesterday 20.12.2021 (Monday), I have sent the cancellation request to [protected]@byjus.com and also through the support portal. Yesterday, evening itself, I have received the receipt of my request from [protected]@byjus.com with the request number 25895437.

As they said in the mail, I have not been contacted by any of the cancellation team member via phone within 24 hours.

Hence I request you to kindly process the cancellation before the 15 days trail period ends. Now we have packed the things well and the package is ready for the return.

Kindly confirm our cancellation as early as possible and process the refund request.

Child Name: S.K. Aghilkiruthik
Parent Name: Karthick Thangavel (Father), Subashini (Mother)
Place: Thanjavur
Order Summary: Attached here

Looking forward to hearing from you,

Regards,
Karthick Thangavel

I accepted to take a trial course for my daughter, to authenticate the user Mr.Samuel Paul Dhinakaran TNL21857804 got my account details and processed. I asked for cancellation though my two ecs payment are taken out from my account.

Respected Authority
I wanted to cancel my course and my counsellor told me it will get cancelled but try again to study. I did but I'm seriously not able to do it. First, there's a fault that he didn't tell me about the loan system. And when I again contacted him he said he'll talk to me but never contacted me or picked up my calls or replied my messages. One should not misguide other.
I've contacted the cancellation team so many times for the cancellation but they say it cannot be cancelled now.
But this isn't a way you can force someone to do what one doesn't want to.
This is a huge amount of money for me to waste. I've been in a mental pressure since then because of this. I need to cancel the course as I'm not able to study and can't waste the money on something I can't give results of.
The tablet is barely touched, books are kept packed as well.
Please take some action on it or else I've to try some other legal ways for this as it is kind of a fraud and misguidance and giving a mental disturbance and one cannot force to do the course according to consumer court also.
Kindly take action soon.

I purchased the byju's course 4 months ago and I was not satisfied with its teaching. There are online classes daily but they are not interactive live classes but just recorded video sessions with a live doubt solving tutor. But that tutor just solve the doubts in chat box. And I am so qurious person and I have so many doubts in my mind. I want my doubts to be cleared face to face only by interactive talks with teacher but I can't do that on the app. I took the JEE course and now I changed my decision of doing engineering for some family reason. I paid Rs.1, 20, 000/- on EMI but I belong to a middle class family and we can't afford this much amount. I want to cancel this course and refund the fees.

Hello,
I've purchased a Byju's product for my exam preparation under EMI and some down payment. I received my product on 17th Dec 2021. I wanted to cancel the course. I have called them on 20th Dec 2021 and they've taken some details from me, I was told to wait for some time and their manager will call me back. I've waited for 4 hours and received no call from their side.
I called them again, the same guy picked up my call. He pretended that my voice is not audible and he cut the call thereafter. I sensed something fishy, I've called them again. Now, another person picked up my call, she has also taken all my details, she told me to wait for 24 hours. They are changing the waiting time period. Also, I've mailed to them regarding cancellation and no one is actually responding.

Sir,
I want to raise a complaint about your associate Mr. Aniket Karmaker and Rushabh Balkrushna regarding forwarding my mandate for EMI to my bank, without varification and obtaining my acknowledgment from me. Your associate and your financer approved me to verify the loan which I denied to do so stating that I have required for refund and refund process is already initiated by your refund team vide request Id 25719979.I am still getting messages from your end for my child to attend the classes to proof a point that my child is still continuing byjus classes. Please that messages for attended classes henceforth.

Hume 4se 5 din mein mein refund karne ko kaha tha par inhone suna hi nahi hamari baat classes hai divya Singh ki class 7th, 8th 9th 10th hai shubh Singh ki 8th 9th 10th hai aur bhumi Singh ki 9th 10th hai visitor aaye the to humne 15000 pe kiye the aur do mahine ki emi kat chuki hai

Humne 4 set din mein cancellation karne ko kah par unhone suna hi nahi

I wanted to cancel the subscription but they(byju's) were forcing me to take it and added another 15 trial days. Is it even possible? I just want the refund.
Thank you
Date: 19 Dec 2021

I had paid advance Rs.8000/- on 11th December 2021, for BYJUS classes 4th to 7th standard CBSC board which was refundable if the registration is cancelled within 15 days.
So same day evening I requested the counselor to cancel the registration and process refund also on next day 12th December 2021 shared formal email to [protected]@BYJUS.com with all details for cancellations. And on 15th Dec 2021 again forwarded same email to support team and cancellation team of BYJUS to refund the amount. Lihave been informed that the request is forwarded to Finance Team of BYJUS and request ID is 25725534. But till date I have not got the refund.

Even though we have disconnected/uninstalled the app we are receiving call from the company[protected], Please ask the company to show follow-up database and facility to unregister from the database

I started my subscription in byjus at September i am not comfortable with their teaching i want to quit that class they were not cancelling my course the loan payment is auto debiting frm my father's account we need to cancel that subscription .They didn't give proper information about the return policy if we cancel now they are saying after 15 days we can't cancel the plan etc..plz cancel my subscription in byjus i request you.

Dear Sir,

1. With reference to order summary enclosed herewith for your ready reference, it is stated that myself Siddharth Kumar Rawat Father of Saumya & Srishti with registered mobile No. [protected] & registered email id sid.[protected]@gmail.com.

2. On 17/12/2021, one of your counselor named Ms. Swarna Lata verma and Mr. Sunny Singh visited my house at 8:30 PM about to conduct a counseling session with my daughters and spent an ample time (12:30 AM) with my daughters and after that they told me to purchase Byju's Early Learning Program worth Rs 1, 30, 000/- (for both daughters, upto class 6th for saumya and upto class 5th for srishti) separately for the period of next four years for which I had paid 10, 000/- as down payment instantly through credit card and the remaining amount that is 1, 20, 000/- will be paid as No Cost EMI for the period of 12 month @ 10, 000/- per month.

3. In this regard, I wish to inform you that I don't want to pursue this order and I wish to cancel the same order as I am not capable of paying such a huge amount on monthly basis.

4. In this connection, I am consistently trying to cancel the order within 24 hours as per your company policy and trying to make calls on your customers care numbers, the counselor's number and other sources available on the website but there is no response given from any of the above mentioned source.

5. So, I kindly request to you please cancel my order and refund the amount of Rs. 10, 000/- as soon as possible. I will be highly obliged and thankful to you for this act kindness.

With Regards
Siddharth Kumar Rawat
F/o Saumya & Srishti
Mob. No. [protected]
Email id: sid.[protected]@gmail.com

I have taken Byju's IAS course by paying a down payment of 5000/- on 19th September 2021 and due to financial issues i requested for cancellation of my course on Nov 17 2021.Totally i paid 14000/-.The cancellation request ID is the request ID is 18765028 and Senior manager Ankitakumari madam spoke with me. and asked medical reports of my mother. i submitted. Still now they didn't cancel my course. .please solve my issue and help me from getting some more deep into this financial crises