BYJU's Complaints & Reviews

Byju's not refunding amount, requested cancellation with in a week time of receiving kit.
I took BYJU's course for my daughter for 2nd class, The educational consultant who sold me this package promised me, if there is any problem, i can request cancellation with in 15 days of receiving kit,

I dropped email for cancelled with in 10 days of receiving the kit.

but I am continuously sending emails and same reply I am getting every time, "your request is forwarded to concerned department", but no further information. Where is that concerned department.

Please help me in getting my money refund.

I purchased a course in byjus for my upsc preparation they said mentors will be assigned for me to clear all my doubts whenever I want but no such mentors have been assigned till now and when I requested for call back to clear my doubts they are saying you can do Google search.
I am completely dissatisfied with the course and it is not worth for the money, I humbly request for the cancelation

Please just cancel and help me refund all the money
I can't pay money anymore

Its just a request. You are charging more amount for neet preparing students compaired to other online coachings. But not doing anything for assessing the progress of the students. Other institutions conduct tests regularly and monitor their students' progress. I want to cancel my subscription. Why don't you club these neet preparing students with Akash. They are doing their neet coaching classes in a better way

I bought byju's a month ago, and I want to cancel it because being from a middle class family the emi loan is causing us a lot of trouble with my classes also going on, so I emailed the cancellation /refund email of byju's they responded us and we had a phone call with the mentor they told us they will call after 4 days but still they haven't and we are also trying to reach the counsellor who bought us the product but he is not recieving any of our calls .
Such a large amount is not a joke. So please cancel the subscription

आम्ही बायज्युस 11 वी आणि 12 वी साठी चा कोर्स घेतला होता चार महिन्यापूर्वी पण आत्ता फायनान्शिअल इशू असल्यामुळे आम्हाला तो कोर्स बंद करावयाचा आहे पण बाय ज्यूस ला बऱ्याच वेळा ई-मेल करून सुद्धा त्यांचा काहीही रिप्लाय येत नाही. बऱ्याच वेळा फोन सुद्धा केलेले आहेत आणि फोनवरती सुद्धा सांगितले आहे की कुर्स क्लोज करावयाचा आहे तरीसुद्धा ते क्लोज करत नाहीत. covid-19 मध्ये जॉब गेल्यामुळे फायनान्शिअल प्रॉब्लेम झाला आहे आहे.

कृपया कोर्स बंद करण्यासाठी मदत करावी.

Rude behaviour of the customer support executive creating lot of mental disturbance. I requested executive on her mobile number [protected] [protected] that the EMI for Nov 2021 will be delayed by 20 days. But ECS has been triggered twice, lead to deduction of Rs.1180 from bank account.
The mental harassment is made me so disturbed. Kindly help me to get back my lost amount of Rs 1180

I purchased a tablet program from byjus before 2 months. Now I am not able to understand the lecturing part. My time is wasting. So I mailed byjus for cancellation and refund of my money. Now they are telling they can't cancel and refund my money.only one subject teaching is good, other subjects teaching are not good.i am not able to understand.Why should I pay my money as EMI, if I am not getting any use from that program. Respected committee, please do solve this complaint and help us.

I've taken Byjus for my two kids who are in 6th and 8th paying around Rs.74000. but now my 6th grade is not able to access Premium app, from this year. 5 months over, but no resolution. Mentor also not responding. Horrible support.

Byjus team contacted and insisted to commit for the course on the spot. They processed the loan formalities within hours. They promised to lock after the child's education online and contact for every week and also Conduct test and give feedback. They said that they have a continuous interaction and supervision by alloting mentor to each student. But this was not at all practiced. They gave tab and study material for class 10th and 9th without our request. I have joined my son for 10th class and they fixed the fee as 40000.it is equal to any corporate school fee in a town. Due to this pandemic situation we opted for this proposal. But the reality is worst services from byjus. The only thing we got is tab with loaded lessons. I feel it is not worthy of 40000. The monthly EMI s are continuing. Is there any way to stop and take action against the Byjus?can I contact consumers forum? Please take necessary action regarding this.
Tank you

Could you stop calling me just to ###? the most annoying company ever!
agree with the fact that you are just interested in our money and not us being "ToPpErS"

I bought one year program for Rs 23000/- and and deposit 10000/- and rest of the amount was on Emi. I had been promised that if You are not find product use full then you will return with in 15 days. I received product on 5th of July 2021 and 14th of July 2021. And i ask for create return on 15th of July and 17th of July 2021 but form that day they are cheating me first by saying that it will take 1 week to process then they started saying that you tablet was retained and we canceled you EMI and we don't take product back and not giving money back .
I raised this concern more then 100 times by mails and call's but they are just fake promise and not making it serious
Help me with this i am also taken decision to go on linked, YouTube and other social media and share call recording and all mails that i have as evidence and told people about how BYJU's doing fraud with their customer and users

Please delete Jyoti Simar account and cancel loan account

Please Jyoti Simar account delete
Loan cancilation and account delete... this is not useful for small children., . this is made for ...who's are
already PHD in computer science

Some days ago i buy your coure for 1 month trail. still i am not intrusting it due to major language problem. many times your teachers and costumer no calls are their i complain about this problem but they had not solve this so i humble request to you please exchange this tablet and book to our Rs15000 my contect no is [protected] Thank you

Please delete Jyoti Simar account and
do not send massage

Please delete Jyoti Simar account

I am not trust on byju's app because I am not able to paid emi nd I cannot paid all amount altogther so please refund my money argently

After continuously approaching by Byju's personals Mr Aditya Singh Bisht and Mr Garvit Arora we had a meeting at our home where we discussed about the child education and later they offered us a scholarship program after taking a test of my child. They offered 15 days trial online education program specially, where after 15days we may decide whether we want to continue the program or not, If we do not wish to continues the program further then they will refund 100% of the amount (one lakh thirty thousand rupees ) to us.
And after asking for some time to take the decision they pressurized us to take the decision now only as this offer will not be available later, After denying multiple time we have finally agreed to take the offer as it was completely refundable .
Few days after paying the amount we received a call from the Mentor Byjus that my child classes will be started from 8th of November 2021 and will end up by May 2023, And will not be of two years as stated earlier and not be specially for NTSE/Olympiad, as my child is studying in class 8th this time and we have chosen this program specially for NTSE/Olympiad which is not a core part of this program, that's why we do not want to start the program and have asked them to refund my amount back, since we have not received any books/study material and tablet, and we have asked them to cancel the program and refund the money back, But they are now not ready to refund the money and making excuses and pressurizing us to continue the program.

I cancel the course for unsatisfied class. Am joined the course April '21 Now days no improvement in knowledge studying not satisfied they are important money and sale the product then only our aim. We are middle class family nowadays some financial problem so am told more time cancel the course but nobody cancel the course till 3month no study plan caring nobody only theme of money and sale the product only no knowledge improvement am not satisfied the course they told harshly threatening they says ' you will study or not study will you pay EMI amount ' so we are worried