BYJU's Complaints & Reviews

I kishan verma ( email : [protected]@gmail.com) recently purchased byjuis ias course.
I have just passed class 12 this year earlier my plan was to do BA along with upsc preparation but now my plan changed to go towards computer science field.
I decided to cancel my course but they are not approving my cancellation request.
Please sir help you are my last hope.
Company is not responding to my request.

Kindly process our refund, our previous request no. Is 23535712. We had words with many officials of your company but did not get any way and facing harassment. So kindly process it as soon as possible.

I have taken a 3 years course for my daughter of class II, from BYJU's. Initially, I have deposited Rs. 5000/- and received the course material for class II. I have already cleared 5 EMIs - paying Rs. 4, 172/- monthly.
Now, I am facing financial difficulties and will not be able to pay such a huge amount on a regular basis.
I have approached their Guwahati office and told to stop the course at class II and asked them how much I have to pay for it. Instead, they have told me that it is not possible to dis-continue the selected course in mid-way and I have to pay all the dues without fail.
Kindly suggest & guide in this matter.

Hi,

In spite of lodging complaint several times to stop send SMS's, still why are you sending SMS's. After lodging complaint, you stop for some days, then again you start that trend. Is it a good way to irritate common people in this extreme level?

Paresh Das,
Mob [protected].

Kindly process our refund, our previous request no. Is 22846853. We had words with many officials of your company but did not get any way and facing harassment. So kindly process it as soon as possible.

Hello,
I am reporting the issue with the program that was sold to me after counselling done by Byju's Counsellor - Ritika Shaw on April 23, 2021. As generally happens they are suppose to fool the public by giving extra-ordinary examples in order to convince for the Brand. I got fooled too but was not convinced about the product - "Byju's Disney Learning Program" since the counsellor herself was not aware of the program other than what she mentioned as Kids have a tendency to not listen to the elders but they are interested in imitating the cartoon characters. That's the idea behind the product although she was not able to convince me how this has helped any kid so far. Anyway registered the program with payment of Rs. 5000.

Parents know their child and their habits till the age they gain their own consciousness between wrong and right. my kid is 3 and half years old but she has been a late learner and also late in speaking so we were not really sure but the counsellor had convinced us saying that there is a Demo period of 15 days which will give us a chance to understand if the program is working for the kid or else she will help with the complete refund. (No information/process of program cancellation shared).

Agreed upon the verbal communication and blind trust, we pursued with the program as a trial/demo. On July 19, 2021 we made payment of Rs. 48000 via a online EMI(6 x 8000) scheme named as shopse.

On July 24, 2021 at 12:26 noon we received the kit/program includes of a tablet with some other learning essentials in a Byju's school bag.

On July 26, 10:31 AM - received Byju's mentor common line number via whatsapp by the counsellor to check about the program and further process.

On July 29, 23:54 PM - Raised concern to the counsellor about this program not working as expected and there was a gap in understanding between kid and the tablet learning. Attached is WhatsApp chat for complete information.
No information about cancellation was shared but a commitment to change the program to fit the kids need. Gave her all the inputs to improvise the program and she agreed upon the changes as well to be done soon.

Upon continuous probing for update with no update i asked to take back the program once again on August 22nd but i was assured of the changes to be done soon. I was also able to figure out there was no internal sync between the counsellor and the mentors for the kids learning programs.

No update was done till September 1st where i was keep on chasing the counsellor and the mentors to hear back from them but all i got was some excuse. (See WhatsApp chat attached).

After the upgrade on the tab was pushed we did not see any change on the program, neither it helped the kid in any aspect. Once again i asked for program cancellation on September 4th.

On September 7th, 2021 - after chasing so many times, the counsellor shared me the cancellation mail id "[protected]@byjus.com"of Byju's and asked to drop an email which i did on same day.

And then started another chase trail over email, WhatsApp and call but all was a waste of time and nothing else.

Now i have landed here hoping get it right what has been on-going wrong for so far.

Please help.

Thanks,
Vikas Kukreti
[protected]

I am Isham Singh f/o Preeti Rani. I bought an online course, which is designed for the students of class 10th, 11th, 12th and complete preparation of NEET, from BYJU's on 20/02/2021 for my daughter who is studying in class 10th. Total amount of the course is 75000/- from which I have paid total amount of 42500/- from April 2021 to September 2021 through installments of 6250/month. Sandeep Sharp, the dealer, promised me to provide online classes for two hours daily, weekly test with progress report and proper guidance for my daughter. After the course was purchased by me, nothing was provided by the company as promised. After this I also raised a complaint on BYJU's helpline no. but they denied and said to do self study with offline videos which were provided in a memory card. Now they are harassing me to pay rest of the amount. I am totally dissatisfied with the services of the company as none of the promises was fulfilled. I want refund of all the amount which is paid by me from the date of subscription.

Tab serial no HA1DBAML purchase ed in 24.Jun.21 mobil no [protected] Student Name Piyush Dhiraj Agrawal

I placed an order for a BYJUS PREMIUM PACKAGE about 2 months ago. Ever since I have been sending numerous emails and making numerous calls for the refund of my 8000 Rs paid as a registration fee. They have been avoiding the issue and purposely delaying the refund. It has frustrated me so much that I openly declare the entire organization a fraud and purely money centred. It would be very kind if I could get help

I call BYJU representative to come home and give demo in Jalandhar location about product on last Saturday dated 09/10/2021, one person named Tayyab came in my home and tell me about the fee structure and how BYJU help in study of child. and no demo give me online about the study. after all things and listening about fee i told him to give me 2 days time to take final comment about the registration in BYJU, and that time i just shocked from his reply, he said sorry sir i came to your home to get your child registered in any how, this is our company policy that if any representative come to home for demo then registration is important to him. and Mr Tayyab forced to do registration and force me many time, and told him lots of time that fist i will check my financial condition and financial planning and after 2 days i will tell you final about the registration. but he continuously force me and scold me. and after this incidence i got my child registered and he block my fund of rs 16000, now i wanna to ask from BYJU is this realy your policy to force your client for registration and scold him. this is not good way to convene your client. i am really harassed from your guy. he fill me lots of negativity.

Thnx
Sunil Sandhyar
Mob: [protected]
Jalandhar Punjab

I have bought byju on emi basis for 12 months, but my emi has to be ended on august even then byju debit money from my account in September, I have been calling them, emailing them, talking to mentor from past 1month they are just making me fool that they are working on it and will credit it
soon within 24 to 48 hours but like this they have wasted my one month and till now they have not refunded me .which is very bad I am tired of writing them again and again 😡 soo plzzz refund my money asap

Dear Sir/Ma'am,

We have taken note of your request and forwarded to concerned department. They will reach out to you shortly regarding the same.

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: pradeep kharsade [[protected]@gmail.com]
Sent: 10/1/2021, 7:36 PM
To: [protected]@byjus.com; [protected]@byjus.com; samiksha.[protected]@byjus.com; pratyush.[protected]@byjus.com
Subject: Fwd: Cancelling my enrolment

Hi Team

Hope this has been processed as I have not received any confirmation yet

Regards
Pradeep Kharsade

[protected] Forwarded message[protected]
From: pradeep kharsade

Byju sales person came to us and offered scholarship for my daughter and told us 15days trial if not satisfied we can return so I pay 175000 but I cancel it next day by email request because he didn't give us and document all promises are verbal after that company forced us to take course after one month they don't provide refund

I had put inquiry for my 6th(Maharashtra State Board) Standard daughter on Byjus app. The salesperson (Aditya Hudar-TNL[protected] Senior Education Counsellor) had called me and fixed an online appointment with the child. After detailed discussion, he had given us the quotation for one year and three years course. We wanted to go for one-year subscription and if the child is comfortable with it we will continue it further. Aditya said with a discount he can make it a minimum Rs. 27000/- with only wifi TAB and Rs. 30000/- with wifi and calling TAB. We decided to go with wifi and calling TAB with Rs. 30000/- for one year. He quoted the market price for wifi and calling TAB is Rs. 16000 in his quote.

I paid Rs. 30000/- on 25th Sept 2021. We were waiting for TAB to come and course to start but after 5 days Aditya called me and said you have to pay additional Rs. 4000/-. Whatever cost was decided I had already paid then why should I pay additional Rs. 4000/-?. He had given some illogical justifications like the system is not permitting discount and minimum Rs. 1000/- you have to pay I can not reduce it further. Without having my fault again I paid Rs. 1000/-.

After few days we received the TAB and we got surprised because TAB was only wifi TAB. I specifically agreed for Rs. 30000/- quote for wifi and calling TAB since we don't have wifi at home. I tried to contact Mr Aditya so many times but has not responded to my calls. I tried to connect with him through the customer care team and mentor of the child but he never responded. It was pure misselling and cheating done by Mr Aditya Hudar and Byjus team. This experience was really mental harassment for us.

Initially we were hesitant, but the sales person assured us we can cancel the course within 15 days of trial period there will be full refund and no questiosn asked, I had taken 5 year course for my Daughter, but after receiving the product my daughter didn't show any kind of interest in learning the Byju's courses, Also it added her screentime and became an extra burden for us, after 5 days o[censored]sage we became dissatisfied, and decided to proceed with cancellation

She is already spending 3 hours infront of screen for ongoing online classes from her curriculum school, we have to accompany her everytime, since this is taking much of our time and don't want to extra courses to be a burden

we have raised cancellation request for Byju's courses within 15 days of trial period, they tried to convince us by many ways, but we opted for full cancellation, they asked us to send the products back via courier, we spent around 900 rupees for courier charges and the mail we got is refund would be processed after receiving the product and will be refunded only after 21 days- 28 days.. 21 days is a very long period and it causes lot of issues, 66000 is a huge amount, please try to process the amount soon, refund my amount and cancel the EMI subscription, my cancellation request id is 22970462

I have cancelled immediately this progrmae but after reporting on 23rd september 2021 till date 6th October doesnt get any refund of blocked amount and neither matter was addressed.

Dear Sir, ,

I Complaint Last Month about BYJU'S ID: 2988531

Sir, My Loan Number My Loan Number [protected]
SL 2820398 Case No. 21357183

Your Reply Last Month sir,

Your complaint has been forwarded to Think & Learn Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days.

Sir /Madam

I Didn't have job properly, I step wrong taken a class in BYJU;S

Till now didn't cancel my Account BYJU'S Explained several mails to BYJU'S, Please help me from u cancel the My Account Lot of Calls and SMS FROM Loan Department I got bad remark in CIBL Score for I didn't pay the EMI, Even I didn't attend a class (My Daughter CH SHARANYA) since four months. Due she not well
I explained several time to the BYJU;S,
But No one bother my account I getting heritage and I am going in depression mood, , My Bank People charging in the account 600rs return charges every month sir,

For sake my daughter please help me to be cancel immediately my account there calling several time I response they not listening loan department telling they didn't receive any instruction from BYJU;S, There are telling like I purchase the BYJu's from IIFL Loan Department compulsory must pay EMI,

Daily calls are receiving and SMS for Payment from 8:30 to 9PM


Please solve this immediately I am in trouble.,

Sincerely
CH VIJAY KUMAR REDDY
[protected]

I purchased Byju's Premium for class 11th and 12th JEE on 2020. After 2 weeks I just informed the mentor that I could not understand the way to teaching and I need to be refunded. The mentor convinced and said try for a month and then give your feedback. After a month I informed to the mentor again that I could understand and I needed to be refunded. But, he told we do not refund after a month. I'm not using the product. But, every month exactly on the day 1 the money is auto debbited. Why should I pay for an product which I do not use ? Byju's has poor customer services and mentors. I hope there would be a proper action on this issue. Now I need to cancel my online class subscription. I want only the offline class subcription. Hence, I needed to be refunded for the extra money I have paid and I need to stop auto debitting.

I purchased jee 11th and 12th products for my sister three months before. She didn't understand their way of teaching. We spoke to a mentor already, not really helpful. I want to cancel this subscription now. I already send a mail regarding this issue. No good response from their side. I want to stop the EMI auto-debit immediately. Please take an action.

Student Name: Sarumathi
APP ID: [protected]

With SRK son in drug net, he should stop being brand ambassador of byjuS