BYJU's Complaints & Reviews

Dear BYJUS Team,

We are transferring EMI amount 66000rs for one year BYJU'S classes. But we are not satisfied with the customer. They do not complete their words. when they give us demo.so I want to cancel my daughter BYJU'S classes and refund the amount on my account. This mail forward to consumer court and PMO mail id.

Thanks

Anil Negi
1861 sector-23A
Faridabad
121005

I have taken the course for my kids 2nd and 6th class and paid full payment for all courses. But when I read the review of byju course found very worst so I cancel the order by sending the mail to [protected]@byjus.com and received the reference no 22403320 on date 13.09.2021. but I am not received my refund. Received only call for continue the course only.

I am not interested in course I clearly denied for course.

Kindly arrange my 137000 to my account at urgent basis.

Dear sir/madam,

Sir i had paid an amount of 5000 on 22 august and 3000 on 24 aug to byjus's to join live classes . First payment was done by transaction id [protected] and second payment was done by transaction id [protected] .As byjus counsellor is not able to join live classes of my child as want my money refunded as soon as possible. I had complaining to byjus's team from 1 month but I'm not getting no proper response from them and they are unresponsive and cooperative.
have financial problems thus I want my money refunded positively by today itself. I had earlier sent this kind of email to [protected]@byjus.com but i had not got any fruitful reply from him.and also to [protected]@byjus.com
But I had got only ticket number was issued, but no byju's employee did not gave proper response.
Sir please refund my amount 8000 paid in two installment as soon as possible. Sir your team is only saying that it will be refunded but it is yet processed. Sir please help me out. And refund my amount as soon as possible. Sir transaction id receipt i have attached with this mail and also payment receipt. Please take necessary action today itself I am requesting byjus's for my money refund from 1 monthSir it the height of irresponsibility of byju's team that I am sending email to you every day but not getting any response from byju's and I had also complaint to byju's complaint resolution website but from their i have not gotten any money refunded notice .
Thank you
Deva lal singh
Parent

Sir,
I request you that I do not want to continue with byjuslearning programme. Initially, I told us that I have to pay Rs 1250/ per month for the the course can not pay the same time.But I have economic conditions very bad.Sir we are not in a condition to pay as of now.when I said to him, that I requested to take the course. But Mrs.Shreyashi Dey pressurized, forced us to agree for verification and to do the verification frist then accept the course and return it back within 15 days.So kindly take your course(tablets and study materials) back and return back advance payment as soon as possible. Kindly look into the matter do the needful as soon as possible. Thank you. Yours faithfully, , , , , Subhas Chandra Sarkar.Date-17/09/2021

I downloaded the app to register for KBC. we got option to register only for one day on 10th Sept and that day we gave quiz twice after that on 11th Sept we didn't get the quiz option active. After that i started getting calls that i have downloaded the app and saw few videos so if i want to buy course for my child. i told them i am not interested in buying any course, videos are nice but don't want any tuition right now. after that twice in a day or minimum once in a day i am getting calls, the moment we watch any video on app next day we get call. You kept videos open for all, if you want people to buy then don't keep the app free we will not download. But Byju's can't force people to buy their tuitions by calling just because we watched their free videos. Byju's told me that they have campaign going on so if you watch video you will get a call. this is wrong, you can't force someone to buy their courses, then don't keep your app free we will not download in the first instance. Providing mobile numbers i got call from BYJU's ([protected], [protected]

I want to cancel this programme and surrender my byjuslearning EMI

Hi, I have raised a complaint here and I got a call from a Fraud member Rahul Tripathi asking for my Card details and other personnel details, the phone no he called was from Byjus customer care([protected]). please beware of those fraud guys.

Hi, I have raised a complaint here and I got a call from a Fraud member Rahul Tripathi asking for my Card details and other personnel details, the phone no he called was from Byjus customer care([protected]). please beware of those fraud guys.

I have purchased Byjus product with a promise from Bijus Sales member Chanchal that there will be trial period of 15 days and if I don't like the product, all the money will be returned.

The product was for 3 years package at a cost of 66000 paid through card, as their sales team promised, no one contacted us for any verification call and when i login to the portal, i can see only one video for 8th std, and other contents are purely Test contents to take tests, its not useful to my kid.

When i try to contact them to cancel the auto reply from recorded voice over phone ([protected]) is saying some one will contact me, but it is the mentor who contacts me always and says the cancellation is initiated and nothing is happening.

product registered with mob: [protected].

Thanks,
Bharathi.

Dear Sir,

As I Complain You since a week, please resolve immediately to close the Byjus account by name CH SHARANYA My daughter second, ,
She unable attend a class and she mentally not good memory please
and we didn't attend a class since a june'21 month and I paid EMI
till August'21
Sir Calls/SMS are coming continuously on my mobile I am unable to attend a call I am disturbing severe in my job...

We purchased a Live Classes with Two Teachers Benefit Programme from BYJU's on 8th September, 2021 and on 10th September, we cancelled the programme via email. In all the official emails from BYJU's, it was written that there is a 15 days no strings attached return policy. But now they are not replying to our emails even after repeated follow up from our end. They are not giving any confirmation of our cancellation and refund. They are pressurizing...

Dear sir/madam,

Sir i had paid an amount of 5000 on 18 august and 3000 on 24 aug to byjus's to join live classes . First payment was done by transaction id [protected] and second payment was done by transaction id [protected] .As byjus counsellor is not able to join live classes of my child as want my money refunded as soon as possible. I had complaining to byjus's team from 15 days but I'm not getting no proper response from them and they are unresponsive and cooperative.

I have financial problems thus I want my money refunded positively by today itself. I had earlier sent this kind of email to [protected]@byjus.com but i had not got any fruitful reply from him.and also to [protected]@byjus.com
But I had got only ticket number was issued, but no byju's employee did not gave proper response.
Sir please refund my amount 8000 paid in two installment as soon as possible. Sir your team is only saying that it will be refunded but it is yet processed. Sir please help me out. And refund my amount as soon as possible. Sir transaction id receipt i have attached with this mail and also payment receipt. Please take necessary action today itself I am requesting byjus's for my money refund from 15 days. Sir it the height of irresponsibility of byju's team that I am sending email to you every day but not getting any response from byju's and I had also complaint to byju's complaint resolution website but from their i have not gotten any money refunded notice .

Thank you
Deva lal singh
Parent

My child not like This product.

Hi Team,

I have taken Byjus premium account [protected] and paid 77, 000/- via credit card. As sales representative confirmed that, if i am not happy with the course within 15 days, then they will cancel my account and refund the entire payment.

So i have requested to cancel my premium account on Aug 16th which is less than 15 days. However still i am not getting refund amount and around 65000/- blocked from my credit card for EMI.

I tried many times over call/email but every time they are saying that we are working but no progress as its almost 30 days over.

Can you please help on provide my refund amount and remove the amount from my credit card.

Thanks

Cancel our enrolment in byjus immediately. Also send cancellation confirmation to finance team.

I was forced to avail the Byjus Product educational product on 22nd May 2021 for my son, for 73000/- by paying Rs.5000/- through google pay ([protected]) and remaining through with a loan amount of Rs. 68000/- with EMI of Rs.5667/- .

Marketing Executive(“Rafik”) pushed me and psychologically manipulated my wife saying an offer of Rs.5000/- with immediate enrolment, without giving time for thinking. He not even explained the cancellation policy and taken the sign-in papers, went off. He hardly spent 30 minutes, his focus was on collecting the money and dump the product on the Innocent parents like me


We received the tab within 1 week and book material in the next 10 days. But they didn’t assign the proper mentor for my son.
We don’t have any mentor number to contact. Few mentors are calling and say’s they will call back in 10 mins and there is no response.
After a month tab has stopped working and I raised the complaint and there is no response for 1 month.

I have requested to cancel the product and subscription at the earliest (17 Jul 2021) through email and there is no response. Also, I send a registered post to Bangalore on “16/08/2021” and received an acknowledgment on “21/08/2021”. Till there is no response from the byjus team.
The finance team ([protected]) is forcing to pay the EMI for September month (11/09/2021).
Byjus marketing person didn't explain anything about cancellation policy.
We are calling the marketing person Rafik many times but there is no response.

Refund my money 8000rupye I was paid in 9 August but our addmission was cancelled your support team said me your refund in 20 days after now here is one month complicated but refund process is not done.

Hi,

I took Byju's for my son 3 years back and my son was studying in CBSC board.
My son got admitted to ICSC board this year and we requested to change the SD card with ISCS curriculum 3 months back. But we did not receive any SD card even the mentor/support person assured that in 1 week.
This is going on for last 3 months that every time we call the mentor tell we would get the new SD card in 1 week and we receive nothing.
Interestingly when I ask for the request number or complain no they simply deny to provide the same.
we understand by providing false commitment but denying a complain/request number is a trick to deceive a customer as the customer can not challenge if the company fail to provide a service.
This is complete unprofessional and unethical practice by Byju's.
Now the device is of no use and I feel my money has gone to vain.

This is regarding the cancellation & refund request for the payment done towards the course enrolment on BYJU'S platform.

Student name: Krishna Kashyap
Course enrolled for : 3 years course- UKG, Std I & Std II
State of the course enrolment: Bihar
Registered contact number: [protected]
Amount paid: Rs 8000 (As down payment)
Amount paid on: 01/09/2021
Debit Bank account: SBI--Anil Kumar
Mode of payment: Phone pay
Credit bank/Paid to: Axis Bank-- [protected]--Think & Learn Pvt. Ltd.

Reason for cancellation & refund:
The sales representative-- Miss Shrija (Shrija.[protected]@byjus.com), Mr. Ajay Singh, Mr Vaibhav does not even bother to make the customer/parent understand about the complete journey of course enrolment, Terms & conditions before pushing them for the down payment? The sales force do not even know their own organisation's product. The parent was asked to write the consent for debit of fees on the PAN card copy!! Some random customer's PAN details was shared with us just to ask us to take the loan/finance for BYJU'S course!!!
There is no standard ECS form available with Byju's that parents are being asked to sign on any blank paper & KYC is being asked without explaining the purpose? How can I trust that my personal documents will not be misused?

I am not sure if this will help or make a difference. Have been having an issue with the learning module and has not been working for a month. Infomed support numerous times and has been of absolutely no use.
Finally I have come to understand that just like any other products, once its bought then expect nothing.
I seriously thought Byjus team were more professional.
Suggest others to think before purchasing.

Last year my sister had availed a scholarship from Byjus. We had taken 12 months EMI option for payment and they said if she scores more than 80% in her school which she did, we don't have to pay last 6 EMIs. They backed off later on that there's no such policy. After so much chasing around they agreed that 4 EMIs will be waived off. But still 1 more EMI was debited from my account which after complaining they refunded. We thought there this was due to some miscommunication on the part of one of the executives and hence a rare chance so we won't face any such issue again. And after all of this happening, we still agreed for enrollment this year because we like the teaching method. Now this time they convinced us that we'll have to pay Rs.28000 and we'll get 3 years of live classes. And we paid the initial amount of Rs.5000 and completed all the procedure for loan of the remaining amount. We kept asking for almost a week when will classes start and then they tell us that we'll get only 2 years of classes. We asked for refund then again delaying for 3 more days. Saying that we'll initiate the refund on Wednesday, again on Thursday I ask about the refund and I'm asked to write an email to the cancelation department that too I was given the wrong email ID. Like I seriously don't get what kind of service these people provide. Totally broke my trust.