BYJU's Complaints & Reviews

Customer care or mentor not respond call

Their ads features druggies of bollywood who have no association with education, learning and excellence.
This tarnishes byjus image as an educator.
Also it doesn't make any sense.
Students of Bharat don't want the bollywood druggie gunda actors as role model.
This company should keep them away of face brand doom.

I am Satyasarathi Mohanty taking Byju's course for class 11th since 5-month . I am not satisfied with the Byju's service. So want to discontinue the course.
Pls cancel or stop taking payment. The loan account no-2864501

Once again requesting to cancel the deal.

While searching for online learning systems, we came across Byju's website and we got call from customer service, requested for home visit. Later, team visited home and started pressurising to enroll even though we understood that it is not suitable for kids less than 3 years. Still, they enforced to pay 5 K and place the order, if not satisfied asked to place return order within 15 days. We received kit on 1st November and realised that it is not at all suitable for my kid of 2 year 10 months old and send cancellation email on [protected]@byjus.com and rang the call to mentor as well as customer care. Again they started pressurising to keep it, use it etc. As we are firm on our decision, we tried to say that kindly accept the cancellation as it is not suitable for us. But still they denying to do cancellation and do the refund as well as cancelling the EMI of 5 K for next 13 months. Total fees 65 K and order ID BYJUS[protected].
Please help to get the refund and cancellation of EMI pay.

Their staff had promised me that this class would help me a lot and forced to join but this class seemed to completely useless so please stop my service and refund the money

I applied for a 9-month course on Byju's Learning App having a discussion with Byju's Counselor. But one of its counselor called me and misleaded by offering 4-month course at the name of 9-month course. He said that the course will be valid for 9 months and sent me a fake screenshot in the mail of validity period. He made me pay full payment by making false statements and just provided a 4 month course. I don't want to continue this course, so please cancel this order and refund my money as soon as possible.

We have applied for BYJUS children package for 3 years for my daughter -YASHVI by paying 55000/- for which they would provide us with all the study material required for it . We have received everything as told, but we were also told that there would be a mentor for the child who would keep track of the child's learning activities and would interact with the kid every 2 week's to make sure that the kid is benefiting from the course provided. But just after receiving the package of books and tablet for learning. No one is bothering to call or interact with the child . We still don't know who the mentor is as we haven't received any call from them or from any other person from BYJUS . we have contacted BYJUS customer support many times in the past 2 months, but they are least interested to solve the issue. Being fed up with their response we asked them to cancel our membership and initiate the refund process. For this they asked us to send a mail to their registered mail id . We have sent the mail's many times but still have not been responded.

our sales co-coordinator srikanth is also not answering to our calls.
nor the Customer service is resolving the issue.

Hi i, m manmohan sakshena. i want to raise a complaint against for byjus company . byjus client has come my home and tell about byjus course for my children . and i have also tell him i, m not interested this course he said don't worry sir just try free classes not any pay for this, and he not fill any form from byjus. and byjus client pay self amount from your side and he make loan from side without my acknowledge. so. help for cancellation byjus application...

thanks and Regards
Manmohan sakshena

Myself Chauhan Ajay Singh I have subscribed for byjus for IAS tablet program on 30/09/21 fromthe counselor mrs :-susmitha Singh and said them to cancel my subscription on 8/10/2021 but they didn't response
properly since 8/10/2021 I'm calling to them to cancel my subscription but same as usual they are saying we will arrange a call from there cancellation team but I'm not getting any call from. Cancellation team even I have sent number of mail to ther cancellation team same no response

Myself Chauhan Ajay Singh I have subscribed for byjus for IAS tablet program on 30/09/21 from the counselor mrs :-susmitha Singh and said them to cancel my subscription on 8/10/2021 but they didn't response
properly since 8/10/2021 I'm calling to them to cancel my subscription but same as usual they are saying we will arrange a call from there cancellation team but I'm not getting any call from. Cancellation team even I have sent number of mail to ther cancellation team same no response please help me for this issue

I have ask byju's to cancel my son's addmission according there policy I have given them mail within 15 days so I have done that but they have not taken any steps for solving problem. They are Just calling wasting my time and purposely delaying the work

Sir,
We have requested them to cancel the course because of low income but they are not cancelling . They told us that if you didn't pay the fees we will damage you sibil score.

11 Sep 2021 Kit delivered to me. 25 Sep 2021 I have filed cancellation for refund. But till now nothing being done just talking and talking over call.

I need my money refund and cancellation of loan amount which was activated during this subscription.

Student Name: Parth Chauhan
Father: Prashant Chauhan
Email: [protected]@gmail.com
Mob:[protected]

BY JU'S team


With reference to email dt. 17.07.2021 relating to discontinuation of your Product and issue of Refund of Money amounting Rs. 5000/- paid towards the product as detailed therein a further email was received stating that our concern will be resolved .

But till date, you have not paid the money into their bank accounts .

Whereas, as per your policy, The product was discontinued within 15 days from the date of delivery of the product .

I will appreciate, if you refund the money in the next three days and issue formal confirmation of the discontinuation of the product .

Hello Team,

We have Purchases the Byju's plan on 03-OCT-202, and we have been promised that cancellation trail period will start from the day the product is delivered & we have used for 3 days and reached out to mentor because we have found the its not that great as promised and when we reached the sales team who have visited our resident they have started ignoring the calls and said go talk to customer support team, When we reached the support team and asked for cancellation they said there will be call from the Mentor when we informed the Mentor they asked why did you purchase if you want to cancel, We have also got the Threatening calls from the Byju's Team member saying we wont refund the Money we can do whatever we can and we have got a call from Byju's Senior manager who's is forcing us to keep the product or 27000/- Rs will be deducted from 87000/- when i said no i need full refund they said they can't help for refund over the call they are denied to write on email and we have following from 10 days and no response and not ready for refund and they are torturing mentally yo use and they have very rude behavior when we ask for the cancellation and they saying 15days Trail also over they cannot refund our money.

We have visited the Bangalore Head Quarters of Byju's #4/1, 2nd floor, Tower D IBC Knowledge Park, Bannerghatta Main Rd, Bengaluru, Karnataka 560029
They sent us saying who gave authority to come here and sent us no one is the right person in Byju's who is willing to help us.

Kindly do the needful at the earliest.

Fully scams are running by the Byjus on of the scammer arun "arun.[protected]@byjus.com ""91 [protected]" Youges ''[protected]''
cheated the money.

This is a very big fraud running by byjus and they are not responding on mail. Their license should be cancelled.
Please help me to get my money back and cancel it....

Dear Sir
My self Niraj Kumar Choudhary, father of Mr. Nimish Chandra took Byju's learning Program with Lenovo Tablet and Osmo kit @ 53000/- after visit of byuju's concealer Mr. Abhay Pandey on 26th Sept. with 15 days easy return policy. i have received said kit by courier on 30th Sept. after that i have watched all kit with preloaded learning programs on provided tablet, found it is not useful for our child due to following reasons.

1. Hindi learning content not available
2. Pronunciation of rhymes and words is western style not understandable by children including us .
3. All characters dress and look is western like the dresses of grandmother (escort and top) not able to be identified by children .
4.Byju's Mathematics syllabus is at a lower level. Our child is learning 3 digit addition and subtraction but in your books only one or two digit. multiplication not available which was also in the UKG syllabus.

After 1 week of R&D i have decided to return this kit and call to provided byjus helpline no [protected] on 6th Oct. after that mentors took 2-3 days for talk to higher authority for return back the program. After that on 7th october i have received a call forn byjus HR team from no [protected] for convincing to take program on 10000.00 discount will be return back to me but i was requesting for return total program and refund full amount. she was assuring me for 2-3 days process of return will be complete soon but till date i have not received any confirmation message from byjus side for initiate my return. when i am calling on no [protected] from yesterday dt 12th oct 2021 for updation regarding return, then auto recorded message saying me for call back will be done by mentors within 15 second but no call received for the same.

I have mailed 3 time to support team on 7th, 13th and 22nd Oct for the same on mail id "[protected]@byjus.com" but every time reply received our senior manager call you in next 24 hours . she has called also but said every time for 3-4 days process but till date my return and refund not initiate.
i have takent this kit on Rs 53 k through bajaj finance loan facility now from 1st nov-21 emi will be start.

Requesting you kindly help me for this refund process .

Thanking you

Niraj Kumar Choudhary
[protected],

Dears respected team, ,
This is to bring in your notice towards Byju's false commitment during admission in IIT-JEE cource.
I have contacted to Byju's for IIT-JEE-2022 coaching on 11th Oct 2021. Counselor promised that she will enroll my nephew in new batch of IIt-JEE. Based on that I agreed and move forward for the live counseling for the admission in IIt-JEE. During live session counselor done the live evaluation and agreed to give the admission in IIT-JEE achievers batch. I had requested multiple times that my nephew has to join new batch as he has to work on his basics too. Then counselor said that sir, she will let my nephew to join in new iit-jee 2022 achievers batch only, which is going to start in next 2 days only. Then they asked and forced me to pay Byju's registration and fee immediately so that I could not missed the new batch which is goin to start in next 2 days. Once I paid the fee, then Byju's mentor and counselor started behaving like dictator and stop updating us for the new batch. While I keep connected to start class in new batch then they said there is no new achievers batch is going to start in coming 3/4 weeks and forced me to join the the already on-going batch of iit-jee, where teachers have already covered ~20% of iit-jee syllabus.Once I denied to join the running batch then they said its just for time being and in next 2 days they will let join in new batch, but again its false commitment from them. Now they are saying there is no new batch and student they will cover missed syllabus during Diwali vacation. Its very ridicules behavior from them towards student and parents and they have made us fooled and forced to listen whatever they will say as I have already paid the fee.

PS: There is live recorded session for all the conversation with lady counselor regrind to give admission in new iit-jee 2022 achievers batch which is going to start in next 2 days and forcing me to pay fee immediately on the same days. Kindly review the live session recordings for more details and prof of their false commitment to student /parents.
I had initially planned to enroll my nephew in Alen Kota but Byju's mentor and counsellor convince with sample video recordings and new batch start from scratch, I dropped my plan of Alen and enrolled my nephew in Byju's [protected]@@ 2022 coaching.

Its very disappointing for student and parents that Byju's has given false commitment, took fee and forced to join in the iit-jee batch where ~20% syllabus has already completed, whereas they said that there are going to start new kit-jee achievers batch in next 2 das only and my nephew will join this new batch.
I need to escalated Byju's false commitment and the way they are playing with student of iit-jee aspirate in pro covid-19 situation.

Below is student details:
Name- Puneet Yadav
Course - IIT-JEE 2022
Byju's Sales team email: Shruti.[protected]@byjus.com
Bjju's live counselor name - I don't remember but she was lady and Shruti Tapare had facility the live session with counsellor.

Regards,
Santosh Yadav (guardian of student)
+[protected]

Kindly process our refund, My request number is 23632715. We had words with many officials of your company but did not get any way and facing harassment. So kindly process it as soon as possible.

I have taken baiju's kit for 3 years course.
Initially they have given a tablet with wrong study material and books were not compatible with tablet.
After numerous followup, they exchange the tablet and books but they didn't have any quality check and new tablet comes with wrong sylabus.

the refund policy is for 15 days and now it's more than month my problem is not resolved and my kid has totally lost the interest in the course.

I do not recommend it to anyone, since the quality check is very poor.