BYJU's Complaints & Reviews

Sorry, but I am unhappy the services provided in byjus even if I am a byjus premium user.

I want to discontinue my subscription plan for my son Chinmay Saoji as the promise made by your employee during the counselling session was not completed and now he is denying it.At the time of final payment me and my husband were agreed to take the plan only on one condition that we need live class for chinmay twice or thrice in a week and he said definitely i will arrange this for chinmay. We asked this 3 or 4 times that we need one to one class between student and mentor. He said no worries it's my responsibility I will take.He has taken 2-3 classes also on the zoom app but now he is denying. As already discussed with you on the phone call, I am attaching all the proofs regarding the issue.You can ask Mr Faiz to send the whole recording of the Counselling session in which he had made the promise.Please take a positive action regarding this.

Thanks & Regards,
Suruchi Saoji
[protected]

I have updated the customer care and the Mentor Mr. Umang who call me on 7th Sep 21 which is within 15 days about the cancellation of course. But no revert from Byjus. After no update from there I update the Agent Mr. Ankit on 15th Sep 21. But still no success.
Kindly give the solution on priority.
Thanks

We start online class with trial. Actual class not start yet..byju's not response our cancellation request. They cheat people once the paid payment. Even we ask them do not return our 5000 rs. Than also not reply.

Even after saying that I'm not interested, byju's still keeps calling me everyday, this is getting extremely annoying and i will be lodging a complaint soon if byju's doesn't stop, your app is trash anyways, stop harrassing innocent people :)

Divya Bharati - Educational counselor in Byju's. she is harassing the parents and students. she is torturing the parents and students by frequent calls.

Cancel my EMI and stop bring money from my account don't return me how much money you have already taken but cancel my EMi from now call me my registered number is[protected]

FraudFraudFraudFraudFraudFROD

I have purchased 5 years subscription by paying 78000, on the day 2 itself we have requested for cancellation and we have received a call from Diksha where she wants to talk to my kid to confirm for cancellation.

Reference ticket number: 22737078

This is embarrassing situation I have faced today, I have told her that he cannot speak on phone. Even though wit this reason she is not accepting cancellation.

This is a request to cancellations and refund team, to look into my issue and refund my amount ASAP as I am badly in need of money.

Do not harass me for giving back my heard earned money.

Regards,
Nikhil Dosapati

I want to know did we make a mistake if we have downloaded the app of Byjus. What kind of staff Byju's is hiring, is it without checking background? unprofessional people are talking rubbish to the kids and parents... is this kind of services Byju's is offering?

This is regarding the promotional calls from Byjus received on 24-Sep-2021. A person with the name of Mr. Rajeev called from number [protected]. He wanted to talk to the father of the child, because of the work from home these days, my kids said he is not available at home, he got panic started talking roughly to the kids and started shouting on them. Father noticed that there is a call received and kids are getting useasy talking to the call. My husband talked to him and said we are not interested then Mr. Rajeev from other side (from Byju's) started shouting on him as well. My husband told him to stay calm and talk properly then Mr. Rajeev threated him that you are taking me light, now I will tell you who I am and you will receive back to back calls and you will be in trouble. And then also he called many times, we just hanged on calls to stop the misbehavior.
I want to raise complaint against Byjus for this misbehavior and harrsement done by Mr. Rajeev

We rae not satisfied with this as no improvement in kids. So would like to discontinue the service for both the kids
Order ID: SH01-SS01-[protected]
ORDER ID: SH02-SS01-[protected]

Dear Team,

I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation policy any customer can cancel the order with in 15 days and I have cancelled the order with in 1 days.

I am chasing for refund since 13 sep 2021. If you are acknowledging the customer request with in 11 to 12 days and taking next 20 -28 days settle the refund to customer. It is not good sign for good organization.

I am daily receiving call form byju team for retaing the course. I am also thinking about the same. Yesterday I have received the call from Mr Nadeem Ahmad and I am giving promise to him, I will continue with my one child. First you arrange the student name and address for Karnal.

But after his call I have received the mail you will receive the money 20 to 28 days. I am totally disappointed and my mind creating the bad image of byju.
Even every staff who call me assured me you will received your money with in 2 or 3 days maximum.

When my refund request is accepted I am so happy, this is brand who acknowledging my request immediately and I am expecting my refund process with in time frame.

After the said mail I am totally disappointed.

Request to you kindly arrange my money immediately, I am very thankful to you.

Regards
Neeraj Kumar
[protected]
[protected]@gmail.com

Dear Team,

I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation policy any customer can cancel the order with in 15 days and I have cancelled the order with in 1 days.

I am chasing for refund since 13 sep 2021. If you are acknowledging the customer request with in 11 to 12 days and taking next 20 -28 days settle the refund to customer. It is not good sign for good organization.

I am daily receiving call form byju team for retaing the course. I am also thinking about the same. Yesterday I have received the call from Mr Nadeem Ahmad and I am giving promise to him, I will continue with my one child. First you arrange the student name and address for Karnal.

But after his call I have received the mail you will receive the money 20 to 28 days. I am totally disappointed and my mind creating the bad image of byju.
Even every staff who call me assured me you will received your money with in 2 or 3 days maximum.

When my refund request is accepted I am so happy, this is brand who acknowledging my request immediately and I am expecting my refund process with in time frame.

After the said mail I am totally disappointed.

Request to you kindly arrange my money immediately, I am very thankful to you.

Regards
Neeraj Kumar

I was purchased the product 3 months back, I paid 5000 rupees Initially after every month they said monthly EMI 2002 rupees am paying right now month of July 20th 2021 i emailed the customer care please discontinue this course due to my financial situations also my child not able to understand this English, also till date mentor or sales person will not contact for us there is no guidance to my child. I send the mail for byjus support team for cancellation the course, but they said not possible to discontinue this course, when we have demo class my Mentor Vidhya/Anish they confirmed, you can discontinue this course in between also, that’s why I have chosen this course, I emailed July 20th am not get any reply form byju’s customer care, I have emailed gentle reminder also, I get call from IIFL finance Team only to make the payment, MY EMI not active am paying manually only, this month they are pulling to me pay 2002 rupees due to financial situation am not pay, I don’t want to my refund, but please discontue the course hereafter am not pay the EMI. Now i don't want above product because no body will responding. IIFL team one day they are calling minimum 10 times to pay the EMI even you attend the call also every 30minutes they calling
Please to help me and cancel this course.

I have download byjus app for studying purpose i didn't found useful so i deleted the app, the byjus staff call and asked you have registered in app, i told yes, he then forcing me why did you download the app and talk harshly its not good to be a customer care or staffs

Not to receive of my refund money.

I have return to the all products received from the byjus, like tablet and some books and byjus call to me about confirmation to receive ed the all items. But the byjus not to refund my deposit money of RS.5000.00
I given all the details of my account to send .

Hello, I am Mahesh meena father of nandini meena.
my daughter nandini meena purchased this course 30 April and these classes start on 15 May but this all thing i don't know about this course because my daughter is mentally problem she received a course without telling me he gives a 14000 she give a friend and loan approved his friend bank. and she gives a first EMI to give a friend money and 12 July nandini friend call me and tell me, everything uncle, I have given it 14000.
I talked to its mentor and told them all that this is the problem, then you canceled this course but they did not give any answer to my talk, then today I have been 3 months, requesting that my daughter should take the course. Canceled but have been swallowing the request since 3 months my wife has become exasperated t since my daughter doesn't remember anything she is mentally disturbed, she has not completed her degree till now since she has gone to college she has 5 backs from her She will not clear how this course was done but your support team or understanding is not ready, I got 3 months while requesting, daughter has taken loan from her friend's account, so I request you to cancel this course Do it, my financial condition is also not right and I was in a position to do that, then why would I ask you to cancel, I request you to cancel, please cancel it, I am very upset with your support team on me. I am under pressure, I hope you must help me. contact me this number [protected]

We had purchased a package for zoya bari and hayah bari for pre-medical exams in sep 2020. Wei paid rs 1, 50, 000/- for the package. Zoya was allowed to attend live classes from her tab till march this year for class 9 curriculum only. After completion of class 9 curriculum, she has not got any link for joining live classes for class 10th curriculum. I raised my concern with the persons Ashutosh Jaswal ([protected]) and Yashpal Rana ([protected], [protected], [protected], [protected]) through whom we purchased the package online. But they did not help. Now they have stopped picking my calls. When the matter was referred to mentors over telephone they would say revert back, but they keep changing and never got back with any solution or answer to my queries. I have failed to receive any satisfactory answer from Byjus for an amount of 1.5 lakhs I have paid online. If Ii don't get any satisfactory action on this mail, i will be forced to knock the doors of tribunal/ customer court of justice including ncdrc, new delhi for the fraud i have faced from Byjus.

Support team is harassing me over the call for cancelling the byjus subscription,
Even after explaining the issues my kid is facing, the representative is telling when she is doing online classes why can't my kid do byjus sessions online, she is enforcing us to continue the subscription even if we are not interested.

Dear BYJUS Team,

We are transferring EMI amount 66000rs for one year BYJU'S classes. But we are not satisfied with the customer. They do not complete their words. when they give us demo.so I want to cancel my daughter BYJU'S classes and refund the amount on my account. This mail forward to consumer court and PMO mail id. 10 Times mail send to BYJU'S company but my refund process not start.

Thanks

Anil Negi
1861 sector-23A
Faridabad
121005