BYJU's Complaints & Reviews

I placed an order for a BYJUS PREMIUM PACKAGE about 2 months ago. Ever since I have been sending numerous emails and making numerous calls for the refund of my 8000 Rs paid as a registration fee. They have been avoiding the issue and purposely delaying the refund. It has frustrated me so much that I openly declare the entire organization a fraud and purely money centred. It would be very kind if I could get help

I call BYJU representative to come home and give demo in Jalandhar location about product on last Saturday dated 09/10/2021, one person named Tayyab came in my home and tell me about the fee structure and how BYJU help in study of child. and no demo give me online about the study. after all things and listening about fee i told him to give me 2 days time to take final comment about the registration in BYJU, and that time i just shocked from his reply, he said sorry sir i came to your home to get your child registered in any how, this is our company policy that if any representative come to home for demo then registration is important to him. and Mr Tayyab forced to do registration and force me many time, and told him lots of time that fist i will check my financial condition and financial planning and after 2 days i will tell you final about the registration. but he continuously force me and scold me. and after this incidence i got my child registered and he block my fund of rs 16000, now i wanna to ask from BYJU is this realy your policy to force your client for registration and scold him. this is not good way to convene your client. i am really harassed from your guy. he fill me lots of negativity.

Thnx
Sunil Sandhyar
Mob: [protected]
Jalandhar Punjab

I have bought byju on emi basis for 12 months, but my emi has to be ended on august even then byju debit money from my account in September, I have been calling them, emailing them, talking to mentor from past 1month they are just making me fool that they are working on it and will credit it
soon within 24 to 48 hours but like this they have wasted my one month and till now they have not refunded me .which is very bad I am tired of writing them again and again 😡 soo plzzz refund my money asap

Dear Sir/Ma'am,

We have taken note of your request and forwarded to concerned department. They will reach out to you shortly regarding the same.

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: pradeep kharsade [[protected]@gmail.com]
Sent: 10/1/2021, 7:36 PM
To: [protected]@byjus.com; [protected]@byjus.com; samiksha.[protected]@byjus.com; pratyush.[protected]@byjus.com
Subject: Fwd: Cancelling my enrolment

Hi Team

Hope this has been processed as I have not received any confirmation yet

Regards
Pradeep Kharsade

[protected] Forwarded message[protected]
From: pradeep kharsade

Byju sales person came to us and offered scholarship for my daughter and told us 15days trial if not satisfied we can return so I pay 175000 but I cancel it next day by email request because he didn't give us and document all promises are verbal after that company forced us to take course after one month they don't provide refund

I had put inquiry for my 6th(Maharashtra State Board) Standard daughter on Byjus app. The salesperson (Aditya Hudar-TNL[protected] Senior Education Counsellor) had called me and fixed an online appointment with the child. After detailed discussion, he had given us the quotation for one year and three years course. We wanted to go for one-year subscription and if the child is comfortable with it we will continue it further. Aditya said with a discount he can make it a minimum Rs. 27000/- with only wifi TAB and Rs. 30000/- with wifi and calling TAB. We decided to go with wifi and calling TAB with Rs. 30000/- for one year. He quoted the market price for wifi and calling TAB is Rs. 16000 in his quote.

I paid Rs. 30000/- on 25th Sept 2021. We were waiting for TAB to come and course to start but after 5 days Aditya called me and said you have to pay additional Rs. 4000/-. Whatever cost was decided I had already paid then why should I pay additional Rs. 4000/-?. He had given some illogical justifications like the system is not permitting discount and minimum Rs. 1000/- you have to pay I can not reduce it further. Without having my fault again I paid Rs. 1000/-.

After few days we received the TAB and we got surprised because TAB was only wifi TAB. I specifically agreed for Rs. 30000/- quote for wifi and calling TAB since we don't have wifi at home. I tried to contact Mr Aditya so many times but has not responded to my calls. I tried to connect with him through the customer care team and mentor of the child but he never responded. It was pure misselling and cheating done by Mr Aditya Hudar and Byjus team. This experience was really mental harassment for us.

Initially we were hesitant, but the sales person assured us we can cancel the course within 15 days of trial period there will be full refund and no questiosn asked, I had taken 5 year course for my Daughter, but after receiving the product my daughter didn't show any kind of interest in learning the Byju's courses, Also it added her screentime and became an extra burden for us, after 5 days o[censored]sage we became dissatisfied, and decided to proceed with cancellation

She is already spending 3 hours infront of screen for ongoing online classes from her curriculum school, we have to accompany her everytime, since this is taking much of our time and don't want to extra courses to be a burden

we have raised cancellation request for Byju's courses within 15 days of trial period, they tried to convince us by many ways, but we opted for full cancellation, they asked us to send the products back via courier, we spent around 900 rupees for courier charges and the mail we got is refund would be processed after receiving the product and will be refunded only after 21 days- 28 days.. 21 days is a very long period and it causes lot of issues, 66000 is a huge amount, please try to process the amount soon, refund my amount and cancel the EMI subscription, my cancellation request id is 22970462

I have cancelled immediately this progrmae but after reporting on 23rd september 2021 till date 6th October doesnt get any refund of blocked amount and neither matter was addressed.

Dear Sir, ,

I Complaint Last Month about BYJU'S ID: 2988531

Sir, My Loan Number My Loan Number [protected]
SL 2820398 Case No. 21357183

Your Reply Last Month sir,

Your complaint has been forwarded to Think & Learn Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days.

Sir /Madam

I Didn't have job properly, I step wrong taken a class in BYJU;S

Till now didn't cancel my Account BYJU'S Explained several mails to BYJU'S, Please help me from u cancel the My Account Lot of Calls and SMS FROM Loan Department I got bad remark in CIBL Score for I didn't pay the EMI, Even I didn't attend a class (My Daughter CH SHARANYA) since four months. Due she not well
I explained several time to the BYJU;S,
But No one bother my account I getting heritage and I am going in depression mood, , My Bank People charging in the account 600rs return charges every month sir,

For sake my daughter please help me to be cancel immediately my account there calling several time I response they not listening loan department telling they didn't receive any instruction from BYJU;S, There are telling like I purchase the BYJu's from IIFL Loan Department compulsory must pay EMI,

Daily calls are receiving and SMS for Payment from 8:30 to 9PM


Please solve this immediately I am in trouble.,

Sincerely
CH VIJAY KUMAR REDDY
[protected]

I purchased Byju's Premium for class 11th and 12th JEE on 2020. After 2 weeks I just informed the mentor that I could not understand the way to teaching and I need to be refunded. The mentor convinced and said try for a month and then give your feedback. After a month I informed to the mentor again that I could understand and I needed to be refunded. But, he told we do not refund after a month. I'm not using the product. But, every month exactly on the day 1 the money is auto debbited. Why should I pay for an product which I do not use ? Byju's has poor customer services and mentors. I hope there would be a proper action on this issue. Now I need to cancel my online class subscription. I want only the offline class subcription. Hence, I needed to be refunded for the extra money I have paid and I need to stop auto debitting.

I purchased jee 11th and 12th products for my sister three months before. She didn't understand their way of teaching. We spoke to a mentor already, not really helpful. I want to cancel this subscription now. I already send a mail regarding this issue. No good response from their side. I want to stop the EMI auto-debit immediately. Please take an action.

Student Name: Sarumathi
APP ID: [protected]

With SRK son in drug net, he should stop being brand ambassador of byjuS

Sorry, but I am unhappy the services provided in byjus even if I am a byjus premium user.

I want to discontinue my subscription plan for my son Chinmay Saoji as the promise made by your employee during the counselling session was not completed and now he is denying it.At the time of final payment me and my husband were agreed to take the plan only on one condition that we need live class for chinmay twice or thrice in a week and he said definitely i will arrange this for chinmay. We asked this 3 or 4 times that we need one to one class between student and mentor. He said no worries it's my responsibility I will take.He has taken 2-3 classes also on the zoom app but now he is denying. As already discussed with you on the phone call, I am attaching all the proofs regarding the issue.You can ask Mr Faiz to send the whole recording of the Counselling session in which he had made the promise.Please take a positive action regarding this.

Thanks & Regards,
Suruchi Saoji
[protected]

I have updated the customer care and the Mentor Mr. Umang who call me on 7th Sep 21 which is within 15 days about the cancellation of course. But no revert from Byjus. After no update from there I update the Agent Mr. Ankit on 15th Sep 21. But still no success.
Kindly give the solution on priority.
Thanks

We start online class with trial. Actual class not start yet..byju's not response our cancellation request. They cheat people once the paid payment. Even we ask them do not return our 5000 rs. Than also not reply.

Even after saying that I'm not interested, byju's still keeps calling me everyday, this is getting extremely annoying and i will be lodging a complaint soon if byju's doesn't stop, your app is trash anyways, stop harrassing innocent people :)

Divya Bharati - Educational counselor in Byju's. she is harassing the parents and students. she is torturing the parents and students by frequent calls.

Cancel my EMI and stop bring money from my account don't return me how much money you have already taken but cancel my EMi from now call me my registered number is[protected]

FraudFraudFraudFraudFraudFROD

I have purchased 5 years subscription by paying 78000, on the day 2 itself we have requested for cancellation and we have received a call from Diksha where she wants to talk to my kid to confirm for cancellation.

Reference ticket number: 22737078

This is embarrassing situation I have faced today, I have told her that he cannot speak on phone. Even though wit this reason she is not accepting cancellation.

This is a request to cancellations and refund team, to look into my issue and refund my amount ASAP as I am badly in need of money.

Do not harass me for giving back my heard earned money.

Regards,
Nikhil Dosapati