BYJU's Complaints & Reviews

Hi Team,

I have taken Byjus premium account [protected] and paid 77, 000/- via credit card. As sales representative confirmed that, if i am not happy with the course within 15 days, then they will cancel my account and refund the entire payment.

So i have requested to cancel my premium account on Aug 16th which is less than 15 days. However still i am not getting refund amount and around 65000/- blocked from my credit card for EMI.

I tried many times over call/email but every time they are saying that we are working but no progress as its almost 30 days over.

Can you please help on provide my refund amount and remove the amount from my credit card.

Thanks

Cancel our enrolment in byjus immediately. Also send cancellation confirmation to finance team.

I was forced to avail the Byjus Product educational product on 22nd May 2021 for my son, for 73000/- by paying Rs.5000/- through google pay ([protected]) and remaining through with a loan amount of Rs. 68000/- with EMI of Rs.5667/- .

Marketing Executive(“Rafik”) pushed me and psychologically manipulated my wife saying an offer of Rs.5000/- with immediate enrolment, without giving time for thinking. He not even explained the cancellation policy and taken the sign-in papers, went off. He hardly spent 30 minutes, his focus was on collecting the money and dump the product on the Innocent parents like me


We received the tab within 1 week and book material in the next 10 days. But they didn’t assign the proper mentor for my son.
We don’t have any mentor number to contact. Few mentors are calling and say’s they will call back in 10 mins and there is no response.
After a month tab has stopped working and I raised the complaint and there is no response for 1 month.

I have requested to cancel the product and subscription at the earliest (17 Jul 2021) through email and there is no response. Also, I send a registered post to Bangalore on “16/08/2021” and received an acknowledgment on “21/08/2021”. Till there is no response from the byjus team.
The finance team ([protected]) is forcing to pay the EMI for September month (11/09/2021).
Byjus marketing person didn't explain anything about cancellation policy.
We are calling the marketing person Rafik many times but there is no response.

Refund my money 8000rupye I was paid in 9 August but our addmission was cancelled your support team said me your refund in 20 days after now here is one month complicated but refund process is not done.

Hi,

I took Byju's for my son 3 years back and my son was studying in CBSC board.
My son got admitted to ICSC board this year and we requested to change the SD card with ISCS curriculum 3 months back. But we did not receive any SD card even the mentor/support person assured that in 1 week.
This is going on for last 3 months that every time we call the mentor tell we would get the new SD card in 1 week and we receive nothing.
Interestingly when I ask for the request number or complain no they simply deny to provide the same.
we understand by providing false commitment but denying a complain/request number is a trick to deceive a customer as the customer can not challenge if the company fail to provide a service.
This is complete unprofessional and unethical practice by Byju's.
Now the device is of no use and I feel my money has gone to vain.

This is regarding the cancellation & refund request for the payment done towards the course enrolment on BYJU'S platform.

Student name: Krishna Kashyap
Course enrolled for : 3 years course- UKG, Std I & Std II
State of the course enrolment: Bihar
Registered contact number: [protected]
Amount paid: Rs 8000 (As down payment)
Amount paid on: 01/09/2021
Debit Bank account: SBI--Anil Kumar
Mode of payment: Phone pay
Credit bank/Paid to: Axis Bank-- [protected]--Think & Learn Pvt. Ltd.

Reason for cancellation & refund:
The sales representative-- Miss Shrija (Shrija.[protected]@byjus.com), Mr. Ajay Singh, Mr Vaibhav does not even bother to make the customer/parent understand about the complete journey of course enrolment, Terms & conditions before pushing them for the down payment? The sales force do not even know their own organisation's product. The parent was asked to write the consent for debit of fees on the PAN card copy!! Some random customer's PAN details was shared with us just to ask us to take the loan/finance for BYJU'S course!!!
There is no standard ECS form available with Byju's that parents are being asked to sign on any blank paper & KYC is being asked without explaining the purpose? How can I trust that my personal documents will not be misused?

I am not sure if this will help or make a difference. Have been having an issue with the learning module and has not been working for a month. Infomed support numerous times and has been of absolutely no use.
Finally I have come to understand that just like any other products, once its bought then expect nothing.
I seriously thought Byjus team were more professional.
Suggest others to think before purchasing.

Last year my sister had availed a scholarship from Byjus. We had taken 12 months EMI option for payment and they said if she scores more than 80% in her school which she did, we don't have to pay last 6 EMIs. They backed off later on that there's no such policy. After so much chasing around they agreed that 4 EMIs will be waived off. But still 1 more EMI was debited from my account which after complaining they refunded. We thought there this was due to some miscommunication on the part of one of the executives and hence a rare chance so we won't face any such issue again. And after all of this happening, we still agreed for enrollment this year because we like the teaching method. Now this time they convinced us that we'll have to pay Rs.28000 and we'll get 3 years of live classes. And we paid the initial amount of Rs.5000 and completed all the procedure for loan of the remaining amount. We kept asking for almost a week when will classes start and then they tell us that we'll get only 2 years of classes. We asked for refund then again delaying for 3 more days. Saying that we'll initiate the refund on Wednesday, again on Thursday I ask about the refund and I'm asked to write an email to the cancelation department that too I was given the wrong email ID. Like I seriously don't get what kind of service these people provide. Totally broke my trust.

Tab return cancellation Chaymandi

No positive response from team money is deducted even after discussion.
not mentioning the things on e mail. Cheating the customer.

Dear Sir /mam
Greetings of the Day!!!
I am Rudra Ashish Behera and i have Registred with you with my Mobile No -[protected] and My e mail id- rudraashish.[protected]@gmail.com.
I have registered with you for IAS 2022(BTLP) Programme by your Employee Rohit Saha (Employee Id-TNL[protected] on dated 5.09.2019 My registered number is TNL[protected] and my PayU reference ID-[protected] and BYJUs Reference Id is BYJUS[protected] . Yesterday Evening Your Employee met with me and discussed the course and after that he asked me for Payment of Rs-5000 For registration. At first I denied and I informed him about my Mothers health issue but he said registration is mandatory after registration you have 15 days return policies and even he doesn't provide time to know about BYJUs. Last night when I was searching about BAJUs I got a lot of complaints about BAJUs Refund Process and after that I was disappointed.
My mother passed away today so i want cancel and Refund . But when i Mail and Contact him they donot replay me and when i call they told they donot cancel the same and raise for return call . in Byjus website mentioned 24 hour cancelation policy but they ignore my call and donot replay . If they donot cancel my subscription i take legal against him and also calming for compensation for false assurance and mentally harrash and also bite in news paper and news channel about cheting student and fraud . Even till now i dont receive any product from byju

I have submitted a cancellation request in byju's and my request number is Case Number :21357183.They said that my cancellation is in progress and would get a call from byju's soon.I have not received the call or any messages from them.I want to make sure that my product is cancelled.
Sir, There harassing me on calls disturbing me, I am not concentrating in my job,

I am Request you to process my .Case Number :21357183, , My Loan Number is SL2820398
Student CH SHARANYA MY DAUGHTER ., , I am from Hyderabad sir

Please HELP For my kind, ,

REGARDS
CH VIJAY KUMAR REDDY
[protected]

I am forwarded so many email but still no any response today is the date of First EMI but program still not cancelled and also Loan process cancelled I am trying to contact BYJUs company but no any response this is the last option for consumer complaint. Please help me.
Email ID- [protected]@gmail.com
mobile -[protected]

Hi concern,
At the time of selling products it was made clear by sales associate Akash that one to one class would be there and as per student requirement it will be done but now scene is complete different, they have pre-design syllabus as per that only they go and if student need to have clarification on different chapter then they have to go throu video... At the time of selling the product lots of promises they made but once we buy it then students are at receiving end.
Regards, Prakash
[protected]

Please cancel my subscription
Byjus mentor give me all false information

I had enrolled for a course for my son who is in class 7 around 5 months back. I had a video chat with byjus executive in which he told me that my son will get the course for 71000/-. for which i had to pay a registration amount of 5000 which i paid. They even told me that for rest of the amount i can pay installments of 5507/-. all these talks were going on in video chat. he sent me a document in which i had to sign digitally regarding installments . I signed that document. i was informed that if i cancel the course within 15 days of enrollment i will get my refund of registration fees of 5000/-.I signed in a white paper stating that i agree to pay the installments of 5507/- and sent them a picture of that paper in whats app with my other documents. I paid them registration fees of 5000 there digitally. Next month the first installment of 5507/- got deducted from my account. Sir the next month due to corona crisis i was facing difficulty in continuing with the course so i mailed them that i am unable to continue with the course so kindly cancel the course. After few days i got a call from them that my request has been forwarded to the cancellation department but after they got silent. When i called them again they told me that i can't cancel the course as it is against company norms. I was never informed by their executive during video chat regarding this point. Moreover later on i stopped the installments from my bank as byjus was not responding to my mails. But after stopping the installments i got a call from IIFL bank that I was given a loan of 71000/- by bank for which i had signed a document a document. Sir this is totally a fraud from byjus as the executive did not tell me regarding this. He only told me that i can pay the amount in installments but nothing was told to me regarding loan. Now for the last 4 months the IIFL bank officials are continuously calling me at month end and threatning me to deposit the installments on time otherwise they will destroy my CIBIL report. Sir i have sent numerous mails to byjus regarding the cancellation of course but they dont revert. The last mail i received from byjus was on 2 july 2021 stating that they have forwarded my request to concerned department but after that they have not responded. When i call on their customer support number they never give me satisfactory answer. Sir i am very dissatisfied with byjus as they gave me misleading information. I was even not allowed to read all the terms and condition of byjus as i was not shown the complete document online. Sir their customer support service is pathetic as they dont respond. Sir by any means i have to arrange for the money every month even in this corona crisis due to which i am feeling very distressed. SIr i am filing this complaint against byjus so that my problem can be solved

Hi, I am animesh gupta, f/o sanvi gupta class 3 . i called multiple times for cancellation and refund of kit but no response. please call me asap

Hi,
Dear I Takeshwar Nath Sharma F/o Reyansh Sharma being contacted for counseling of my Son Reyansh today at 4pm for UKG. Mr. Mathur Sharma his contact No. [protected] approached us at our resident in Greater Noida West (U.P, .). After overall discussion he ask me for admission but I request him to give time for next 3 day till Tuesday so that we could able to comfort to take admission after discussion with our family member. But he argued about our personal discussion and start pressurizing us to take admission today @ 65000 for 3 year, else we charge 160000 from next day for the same course. You know this is not a small amount to decide promptly. Despite our request his harsh behavior tuned into arguments and he threaten me tobe beaten by his group of people at my resident. I complaint about his misbehave to Nikhil Chopra (Mob No. [protected]) and asked him to take action on him because any adverse action taken by him will cause legal action on Byju's and you. Now, I am feared from his threat. So, I request him to take action on due time otherwise any misshaping with us will cause a negligence of Byju's and his team and I of course will initiate legal action..
Thanking You
Tarkeshwar Nath Sharma
Mob.[protected]

Sir,
I request you that I do not want to continue with Byju's learning for my two daughter. Order no.SO-[protected]. Initially, Sales person of Biju's told us that I have to pay Rs. 2900/- EMI per month for the course (Rs.1700/- for elder daughter for 4years and Rs.1200 for younger daughter for 3 years). So I paid Rs. 10, 000/- in advance.(Rs 5000/- for each ) Biju's registration fees
But later on at the time of verification, I came to know that I have to pay Rs.10, 000/-EMI instead of 2900 Rs EMI per month. I had been told I cannot pay Rs 10, 000/- per month from the same time when I got to know that I have to pay same. Sir We are not in a condition to pay Rs.10, 000 as of now. Because my husband is unemployed & he runs only EMITRA with minimum income. I am a school teacher and I get 50% salary now. Also I pay the school fees and madrassa fees of the children every month. And now 10, 000 rupees EMI apart. I had already informed sales persons of Biju's that even Rs 2900/- per month is not affordable for us and if you can give us some more discount in this. When i said to him, that I refused to take the course
and pay back my advance refundable amount as he told . But, he pressurized, forced us to agree for verification and to do the verification first then accept the course and return it back within 15 days. So kindly take your course ( tablets and study materials) back and return back our advance refundable payment as soon as possible.
Kindly look into the matter and do the needful as soon as possible.

I am Banita Bhujabal, parents of Anuska Bhujabal, I have active the byjus classes of my daughters, but some money problems IAM not able to continue the byjus classes. So I several times requested to kindly cancel of my byjus classes, but not responding to my email and phone calls

One his employee frequently giving missed calls and using abusive languages, even after I said I'm not intrested.