BYJU's Complaints & Reviews

Sir/Madam,
Please be informed you that I paid for Byju's 5000 free trial pack for 15 days from Byju's. But unfortunately we made it clear in 6 days that it is not suitable for us and no one responds properly, so i was informed to Mr Sunmukh and Miss Mehak of Byju's to stop all the activities. And he also confirmed that everyone is off on their end and don't worry. same i have documented in whatsapp also.
Now since last 20 days some other channel partner of Byju's AVANCE threaten me to pay premium otherwise they will be damage my Cibil Score and they are calling me every 10 to 20 minutes and harsh me. so you are requested to kindly advice and take my complaint against them.

Thanks & Regards,
Jasveer sharma
Mob [protected]

I have joined ias course target 2021 in mid September 2020, within 2 months I was convinced that their services aren't good, I have never received my corrected papers from them if asked they will say that they are unable to open the PDF format, I have sent all the possible way of PDF format but no response from them, after 2 more months tab was broken due to an accident, I have called their customer service to end my subscription as my tab was unrepairable and I m not satisfied with their services, they always ask me to contact the mentor and resolve my issue as cancellation is not possible after 15 days, they have deducted emi for three more months after my cancellation request and are still asking me to pay more emi even though when I am not using their services, when I called them back yesterday and request for cancellation they are not accepting saying that your cancellation request was made after six months and it is highly impossible, when I said them that I have requested for cancellation within 6 months they are saying cancellation is not possible after 15 days of subscription, I said them that due to financial issue I'm not able to make any more emi payment, they said they are not responsible for it and ask me to call their mentor for better services and cancellation will not be done, I don't know what to do as the third party people are calling me 10 times a day for balance emi payment, I have used the course only for 4-5 months but I have paid nearly 40000 rupees out of 55000 which is twice the service, I m not even requesting them to refund the three months money which they have deducted even after my cancellation request but please ask them not to ask for further more emi payment and cancel the subscription

Sir, my daughter couldn't see the classes and attend the test. No mentor is contacting us from the day we requested for cancellation of byjus think and learn. But byjus continuously deducted amount from account. Very poor service we received from byjus. No one is helping properly for further move. I already registered a request to vishal.[protected]@byjus.com,
josephine.[protected]@byjus.com and [protected]@byjus.com but still now no response.. please cancell my subscription

We have been contacting byju's for cancellation of our subscription as it's not easy for kids to understand. Everytime we get something or the other alternative to try. But since we decided we want to cancel the subscription we are not getting a call back. It's been almost a week I sent an email, but no one contacted. We keep trying to contact on mentor helpline, it says someone will call u in 15 mins but no one calls.
Please resolve our issue.
Child Name - Ayra Guglani

I have purchased Byju's kit for my son grade 2 to 4 but my son don't like study with. so I can return this kit
And I have also call in Byju's customer care but they don't give me reply I'm not setisfy with service . I have try to call but told we call back on 15 minutes but after 15 minutes no one can call you so please solve my problem as soon as possible.

From the day I requested byju's team regarding return of this product I have lost all contact with byju's team and I don't know what is a progress of returning this product and the the EMI date it is also on 7th September 2021.
It's been more than 15 days and I haven't get any response from byju's team.

Priyanshu Pathak, A councillor from Byjus's visited my home on 31st July 2021 and explained the Byju's services and policies to me. He asked me for 81000.0 for 5 years as a tuition fee or 8000.0 in advance and remaining in EMI. I asked him let me check with my wife and daughter if they are ok? He said, nothing to worry about if your daughter will not be ok, just give me a call and you will have your money in 7 days. I transferred 8000.0 INR to Byju's and later when my daughter(She is just 8 years old) said she is not interested in that, I contacted Priyanshu and Customer care to cancel the order and refund the money however all in vain. Then I emailed to Byju's, I got a response with a reference ID[protected] and I was advised they are working on it . It's been more than two weeks, I still did not get the money. Kindly help!
The transaction ID (for transferring 8k) is[protected] 13:07:37-www.thinkand//My order number is SO-[protected] and my number is [protected]//

Dear Sir,
This is Ravinder Mala, My son was joined in Byjus classes in last year, but no support given from your team after receiving of Books & Tab.

I paid Rs. 6000 as advance
I Paid 9 Months installments.
Pending installments are 3.

Based on your services, we are not able to pay balance.

Please avoid my EMI through banks & release the NOC from you.

This is a kind request.

Ravinder M

I want to leave my course and i dont want any refund .My family is not able to gave them emi's i pay 1st emi but i don't want to study from here please help me.i pay an amount of 21000 to byjus.

I am not satisfied from Byjus. I am saying from u within 15 days plz refund my money and call me [protected] in this no. In 5 second

On 01/08/2021 I made an advance payment of 5000 rs for byjus 5th standard course after continuous compelssion by their student counselor. The very next day I changed my mind and cancelled the order and requested for a refund. On 2nd August I sent them the first mail. They promised me the return in 15 days as the student counselor did. Now 17 days passed..I am still waiting for the refund. In-between I sent them three remainders but the answer was always same that we will resolve it soon. I don't trust them. Please make them give me a refund.

Hello Team, Please cancel the subscription. I have already mailed regarding the same. It is taking more than expected time and your counselor is not accepting my calls.

Byjus has cheated me

I am chandru, a byjus staff came to may home and he told to put a neet course, we also paid, but the mentor told we not able to teach every lessons, and also due to some personal issues i cannot able to continue my course, so please cancel my course, the mentor is not responding to me...please help me

Fake promises

We have registered in byjus study one month back. Initially what they have told after registration 15days trial can get and study. After that we will call to you confirmation of further study but no one call and take the confirmation from us. So that we have decided for cancellation and directly talk to byjus team. They told can't able to cancell after 15days trial. I told them after 15days we waited for your call but no one call to us. Then how can accept your answer. Then I was written the message for cancellation many times to support team but still no reply from byjus team. So I am requesting this time also please cancell our study registration immediately.

Hello Sir/Ma'am,
We had purchased a course on 29th June, 2021, in the name of Siddhi Kumari, Of Class 6-10 Programme and the counselor was Devansh Rajak, Registered Number- [protected], and received the product on 4th July, 2021 and we had paid Rs.5000 and got enrollment done and we were said that its a 15 days Refund policy (i.e fake promise) which was make by the counselor. As after 12 days we have tried calling the counsellor and the mentor for cancellation of the course and get the refund process done but none call were received by them and the after which they said its 15 days over so can't help with refund as we were busy with some rituals as someone died so after which we contacted again on 29th and they said we will do the needful as soon as possible and till yet its not yet resolved and the course is not yet cancelled.
The total couses was Rs.115000/- which is now a big scam as its not yet responding to our calls and solving the matter.
kindly do the needful and help me to cancel it.

Already I have sent message about Byjus on August 4 and August 9 but they are not considering our situation. Now kindly help.

Lakshmi Narayan a cheater came home got money from us after Nagging us desperately. He pestered us got Rs 2000/- as a advance for demo class. Myself nd my husband both are out of job nd they wanted us to provide post dated cheques for the EMI we have decided not to go for the admission nd asked for the refund very next day. But the looter has blocked my number even we are not getting proper response from customer support. All their staffs are trained in a way to loot money from poor ppl like us. We need our money back or am sure God will deal with Byjus soon.

Hi my brother has joined AakashBuyjus JEE course. After he joined he decided to drop off the course as they didn't teach well. So my brother asked to return money from the respective persons by he gave his manager number named Mohammed Ali [protected]. Only one time we spoke to her about returning money. After that passed over 10 days he still not picking up our calls. According to their refund policy. We have to claim within 4 weeks, but they are planned to pass over days and they still return it cannot be reply as this is passed 4 weeks. Please be me to get back my 31000rs.