BYJU's Complaints & Reviews

I am asking for a refund of the registration fees paid on 31/7/2021 for my son. I am completely dissatisfied and extremely disappointed with the entire piecemeal procedure and total lack of transparency followed by ByJus. The official email from ByJus was received by me on 2/8/21 i.e. two days after having paid the registration fee. Nobody from ByJus office explains the entire list of documents and reason for it clearly and at one go. I have already shared my Adhar details, my Pan card details, my Bank Statement for the last three months and my cancelled Cheque. Also why should Online Tution Classes require this kind of personal data from parents? A completely new kind of information about a financer and EMI has emerged. This is highly unethical. Nobody from ByJus office has given in writing that this data will not be shared further though I had specifically asked for it in my email on 4/08/21. Considering the mental harassment which it has given us I have already asked for a refund before. No trial classes as repeatedly requested have happened even after so many days of paying registration fee.
I am clearly asking for a refund of the registration fee paid by me in the most urgent manner.

I recently purchased Byjus class for my exam from [protected]@gmail.com at a very cheap rate . The quality of videos are not 1080HD but videos are of course good quality. The teaching way of faculty of byjus are really great. It is good becz we can repeat the class if we do not understand any concept. Sure I will recommend byjus

Hi Team

I am a student who has registered for a BYJU's course, I have found the course is not relevant as they promised and trying to cancel it within 15 days as stated by them, now they are hackling and passing me from one Point of contact to other, I tried calling customer care but they are neither cancelling, nor responding at all. I sent an cancellation mail as they stated in their website, but it seems that is a false address provided by company and that mail delivery is itself failing. They are just deliberately procrastinating to pass 15 days so that after that period I will not be liable for any refund, I am complaining because of this predatory practice which is not at all customer friendly and turning out to be kind of money extortion with false advertisement.

Please help as soon as possible, My byju details are as below, more in attached image

Student Details :
Student Name : Devidutta nanda
Parent Name : shesadev nanda
Contact No. : +91-[protected]
Alternate Contact No. : [protected]
Email Id : [protected]@gmail.com

SST and English not worked(NOT ONLINE NOT WITH SD CARD)

On 08th of July we have first email about the course after few days we received sd card which is corrupted...
Second one received having only SCience and Maths...
Third one received corrupted one

Please check Satparnee Madam email attached
SST and English not worked(NOT ONLINE NOT WITH SD CARD)

You can see chain emails...In the initial email promised us for the sst and English but not worked at all

Getting below screen shot

I know you have 15 day policy but English and sst not worked at all...

On ipad for English we are getting below error "NOT authroised..."

I purchase the product on 25 July For my daughter Aditi Vyas Class 8.

At the time of enrollment by agent it was highly convinced by agent to have this product and can be returned/ cancelled within 15 Days.

MY daughter is not not interested in carrying forward the course. ( Today ie 06/08/2021)

Kindly cancel my course subscription and refund my amount after taking the material and cancel my EMI.

Anshuman

Initially they promised me sst+eng+science+maths...But sst and english not worked at all online and with sd card...we are calling daily to their customer care but no one giving us the resolution...sent multiple emails to support email...but no resolution...WORST EXPERIENCE

Initially they promised us subjects sst+english+maths+sçience...

1st sd card we received is corrupted
2nd one has only maths and sceirnce
3rd one corrupted

FOR ENGLISH AND SST NOT RECEIVED ANY CONTENT

So dont trust them..Afer taking money they dont listen

I am Name is Balaji Laxman Papulwad, pement to BYJU's RS.5000/- Dated 31.07.2021 Time 1:14:25 pement mode-UPI . we are no parches your plan and no Order any Producte . Concalur Name Aswin Pramod, Please Refund my dwon pement amount Rs 5000/- only . see attech pement imege. my mo. no. [protected]

I have cancelled the Byju’s subscription on 24th june 2021, but still I have not got any response from Byju’s regarding cancellation and refund. I feel it is a case of fraud. The response is very pathetic and give fake promises.

I have cancelled the Byju’s subscription on 31st Mar, but still I have not got any response from Byju’s regarding cancellation and refund. I feel it is a case of fraud. The response is very pathetic and give fake promises.

Email id - shekhar.[protected]@gmail.com
mobile number - [protected].

Sir,

1. My daughter Yashika kushwah has taken Byjus package for three years.

2. We have changed our location from Gurgaon to Sulur, Coimbatore. Accordingly the same has been communicated many times ( last four months) to Mentor.

3. As on date we have not received the books despite repeated reminders to Mentor for past four months.

3. I have written earlier also through the same mode but didn't get any response.

4. Request dispatch the books to my new address at the earliest else I might have to take other options.

Hello team,
This is kotha Ganesh . We took byjus course on April 7th we took it from byjus person Rajesh gandikota . We took for 6-10th class & 10th class courses for my brother kids . And they informed us after using we can cancel the course & rest we can return & initiate refund .
And I informed byjus customer care in 9 days & also mailed them 2-3 times .I called this mentor Karthik Eve he's blocking my calls surprisingly like an abscond
.I mailed to byjus team, called them done & informed everything no response which is the worst thing .
And my EMI is getting triggered & Cibil score is badly effected . It's 525 my Cibil score. The byjus team is not even responding to me at all for this resolution .
I want to return these byjus products & I want my cancellation need to processed this really effects me a lot due to your irresponsibility .
But due to panedmic we are in a tuf situation . Our family is effected with covid . And on April 15th to 20th they called us said your refund is already in process & we need to talk kids regarding some feedback .
And during May month I called many times to talk with my kids they are not even responding the byjus team connects to some executive and she says the manager will callback in 10min no response I called many many number of times .
On may 31st to June 5th I tried to call, they started ignoring my calls & not connecting any executive .
And July also I started calling customer care they are saying internal clarification you need to talk with your mentor but this mentor is blocking me on calls & WhatsApp .
if the byjus is really a legit there is should be some concern to talk with customers & solve these issues .
Please respond immediately . My order cancellation is already done within 10 days respond properly & solve this.
- kotha Ganesh
Phone : [protected]
Order : SO-[protected]

Hi
My name is gauri sachin bhoir
I purchase byjues early learning course for class 1 to 3. I received tablet on date 1 - August - 2021
But my son doesn't take interest in this video. My child is in marathi medium and course is in higher english so can't understand and my son is not able to grasp anything from the video. I am in 15 days trial period.

I candly request to you please cancel my subscription.

Date of order :- 27 July 2021

Product Received date :- 1 August 2021

Order Id :- SH01-SS03-[protected]

Byju's councilor name :- Tanya sharma

Byju's — I have taken byjus...but not properly communication and just wrist

Tue, Jun 8, 2021, 15:16 R VISWANATHAN wrote:
Dear sir

I have purchased course material for my son as per your seller or agent( Who is made selling with phone contact) not informed me 15 days only to return time. at that I asked him if i am not satisfied i will not pay further. he told you love it our material so don't think about that. Thatswhy i purchased.

after 30 days only i informed to cancel IT. But You people are saying after 15 days you can not cancel it and have to pay.

Here I am telling you I never called you to give the course material with loan.your people only told me and again again called to upto purchase.at the time I informed him whether course material is not satisfied means I will not pay unnecessarily.that fellow told me you don't think about return it. But that fellow not informed about return condition
At that time if he informed 15 days only to return time mean I don't purchase it.

Now everyone telling why you haven't seen at the time of online signed.

Everyone called to pay the EMI only and threatening to pay the amount.
But byjus course material is kept under useless.
Please don't make a phone call again and again.
If you're sending the address I will send back your materials.
If you're not accepting and make a phone call again and again I will go to consumer court.

we're only paying why you people not explained details clearly.
They selling fellow need to get the appraisal only
.but not care about the purchaser. after his selling other person is taking to collection.
If you're doing business correctly means why you haven't sent terms and conditions hard copy.you insist your selling person explain the terms and conditions to purchaser.

I decided to return the materials.so please send the address.already i paid Rs.5000+ Rs.3333/ Total Rs.8333/-further i will not pay. You don't judge again and again calling means I will pay the amount.If you need your materials please send the address. I WILL SEND BACK YOUR MATERIALS.PLEASE REPLY WITH EMAIL ONLY.IF YOU ARE MAKING PHONE CALLS I WILL REJECT IT. SO PLEASE REPLY WITH EMAIL.

I took this course during class 9 and the councillor who sold this he told we can anytime cancel this subscription but now when we want to cancel, they are saying that you can cancel it only within the 15 days of trial.
We want to cancel it ASAP
Byjus, it's my humble request please don't play with our money it's out parents income and they will invest on the goodness o[censored]s. But when we don't want just simply return it. Don't give your terms and conditions now and simply take this product back.

I purchased this product 10 months brfore and during purchasing time the councillor fooled my parents by saying you can cancel it anytime.
I am now facing a lot of issues on it and now when I wanted to cancel it then they are saying you can only cancel it within 15 days.
Byjus, my humble request please don't play with our money. It's the earnings of our parents who are spending for our goodness and now when we do not need, please return this course.. don't give refund but at least take this product back and stop deducting money from our pockets. Now don't show your privacy policy and simply cancel it.

My first due date is 07/08/2021 but from 30/07/2021 continuously lot of persons from byju's finance department calling me and asking to pay immediately. I doesn't want to continue this so cancel this order. I have attached screenshot of message received on 01/08/2021 stating emi dated 07/08/2021 is overdue now itself.

I already informed Byju's to remove my number [protected] from their database. I keep getting calls from different numbers of Byju's. This time i got call from [protected] stating call from Byju's Headoffice. I informed that lady not to disturb again and again. She reply rudely that you will definitely get call from our end. It cannot be stopped. Kindly remove my number from Byju's.

Cancelation course and refund money