BYJU's Complaints & Reviews

I have taken byjus on March 11th 2021 for my son 2nd to 6th standard... The counselor said they provide a best mentor support for my son till 5years but it has been 3 months no mentor support till now... In this covid pandamic situation I'm not able to pay emi I request for a cancellation because as they promised they did not appoint any mentor for my son... So please help me out of this want cancellation.

I'm Father of student Mimansa Chowdhury. After three months of giving payment mentors stopped contacting the student. I want to stop the installment right now from this July month whatever I paid Byjus refund it and take the tab, bag, books whatever you gave us. It's a kind of cheating in the name of student. We are not satisfied with the teaching process.

Hi iam easha my tab is broken recently you can replace the

Sir please my byjus kit cancel karana chahta hu please sir mera paisa refund kar dijiye

I applied for refund 3 months back within 2 days of receiving the tablet course. I have been calling them day in, day out during these 3 months but of no avail. Every time I call them, they say 'will call you within 4 hrs'. But most of the time, I don't get a callback and when I do, they repeat the same thing ' we are working on your request'. I am mentally drained out and feeling exhausted chasing them for my money. The course was worth 90k and it is creating a big hole in the pocket unnecessarily. Please, I request you to take note of my pleading and refund my money back. You can keep both 28k that you have deducted as EMI till now and your tablet and course books, just cancel my subscription which will at least stop further EMI deduction. Please help.

I have taken a course of three years 10th, 11th and 12th from byju's For fee of rs. 75000. which is taken by me in 1 year only.
Now i completed my 10th class form Byju's tablet and it was fine because your course was in both the languages.

But when i started 11th class, i find that videos are in English audio only.
Which is very very hard to understand for me i am living in a vilage where no English tutor even in school no english is read.

So this course is useless for me if it not in hindi you should told me earlier, but you have taken the full fee in 1 year only.
I don't have enough money to buy another course.
So please help me. I request you
Please make my videos in hindi or return my 11 & 12th fee so that i can buy another course from any other company which is in hindi.
This is very imp. Time i have to do good in my exams in 12th boards and jee mains.
If you not help me my future will be wasted.
Please refund my fee or change my language.

I am the brother of Krishna Gupta he subscribed to the Byju's Course for Class 11th and 12th which include both live sessions and Video Lectures.
Its complete package cost is 121000Rs. It's going to be a month now.

But now he got admitted to the best Chandigarh School. Like every parent our parents, also want Krishna to study in a good environment where he gets good personal attention for his academics.

As his school is going to start I want to pay his school fees and due to covid, we are going through a bad financial condition. we have a requirement of money so we connect to Cancellation Team, Bijys Mentor but no action were taken from their side to cancel the subscription and refund the money. I am mailing them for the last 10 days, they reply but no action. I had faith that I get help from this platform. Till now I had given them 5000Rs.

Please help me get rid out of this situation.

I had attached the document.

Registered mobile no [protected]
Byjus Mentor Helpline [protected]
Sales Person [protected]
Cancellation Helpline [protected]

I have paid byjus subscription for this year along with tablet on 01.06.2021.but till now i didn't receive any message or email confirmation from byju regrading my order and their is no tracking details about when i will receive it, if call byjus the call goes to the mentor, he never response, the customer call number says you will get a call back after 15 minutes but no one turns, when i personally called the mentor and inquired about my status he says they are making ready of the SD card and he never committed for the delivery.If i ask him let me know the date when i will exactly receive my order, he says that i am argont, what a service you provide hats off.
So i very much disappointed with your service please kindly cancel my order and refund my amount at the earliest iam sharing you the payment details for your reference.if there is no response to this mail also, i have just planned a log a complaint, Hope you will solve the issues.
This is for your kind information when you were asking for payment you wanted me to make within 5 minutes. When it comes for service you say the customer is argont, what a service.

I am a subcriber of byjus they told me we give live class . Then when i got the tablet, it was same like byjus some maps and something are only there. Then after two months my mom got mad and called them. They said that we send plans every month. Then after the call we get much eMail on the date like may and june
After the call. Then my mom scolded me. It's 2 months using byjus. But i want to cancel my program its to bad i want all my moms money. She can use it in heredical purpose. She is a sugar patient. She can use it for chains. She had barely one chain. We gave total 48, 000 rs. Please solve it sir i want to be cancelled from that program.

My Daughter Nikita C is been registered for

Her Class days were Monday/ Wednesday / Friday. But it got changed automatically to Tuesday / Thursday / Saturday about 4 weeks back. She tried to resolve her self talking to mentor, but it didn't get solved. Subsequently, i spoke to few people including the people who handled the admission. But none can resolved the issue till date.

Now its been showing as subscription expired.

Honestly, very disappointed as no one could even trying to take responsibility to resolve this issue.

As a final resort, i am mailing to this email and will wait in case if gets resolved. If not, we have no choice than pursing the case to cancel the subscription and refund our money.

you can mail if any details required to [protected]@floorscapes.in or [protected]@gmail.com

you can reach me on[protected] or [protected] (mother) to talk to student itself.

One of the representative of byjus ( Mr Sriram) had visited our place for promoting the byjus online classes product for 11th and 12 th std. on 14th of feb 2021. He explained us every thing regarding the product. As our child was studying in 10th std.at that time of period we told him that we will pay the fees on the same day ie 14/02/21 but the 11th std classes we would like to start in the month of may ...so that her 10th exams will be finished till that time and she can focus on 11th std . and the demo classes of 15 days trial would start on that day onwards, . we also told him that we will confirm the date to when we will like to start.
He agreed for the same .
On 2nd of may we whatapp him to start the demo period . for that he replied back that it will start from 3rd may. So the classes started from 3rd may 2021.
on 12th may we replied them telling to cancel the product and pl refund our amount since my child was not able to follow what they teached..We mailed them many times to all the mentors who had intracted with us regarding this issue and to their support email also...but everything in vain...these people didnt even reply to all the mails marked to them.
We have even sent them the audio recording of the Mr Sriram agreeing to the 15 days demo trial...but that to also in vain...we made them many calls also but they said they cannot do any refund...putting all the blame on sriram and telling us their policy terms.
Regarding Sriram it is their internal matter ...that they should resolve it internally, we dont have to do anything on that...but we should get back refund as soon as possible.

Dear Sir / Madam

This is Mohammad Subhani Parent of MD Abdul Kareem Moinuddin & Victim of your Byjus poor practice's.

Mr. Hari Sai Krishna Valluri (Mentor / Marketing Guy/Counselor or Some thing else)... he never presented his full style address., Approached me on 11th June 2021 & asked us to join in a Zoom Meeting so that he can explain about Byju's which parallelly benefit our children to have better educational prospects.

We entire family, joined in a zoom meeting & learned about Byju's & its educational aids. He & his Manager (Don't know his ware abort's), insisted us to decide on the offer either take or leave basis., i asked them for 2 days time to decide.

On 14th June, after several offers made & after several bargains, i have paid INR 55, 000/- (Fifty Five Thousand only) through my Credit card, which was acknowledged.

Now the Issue is:

We have discussed for a Package as below:

CBSE Syllabus
Byju's home learning program (BTPL) 9th & 10th Class along with 8th Revision
Weekly Thrice On-line Classes
Weekly Once - Clarification Class
Samsung 10' TAB
Study Material
Work books etc.,

Payment Package :- 55, 000/- (INR Fifty Five Thousand only) Full & final Payment.
Payment Made - Pay U
Payment ID - BYJUS[protected].
Payment Date :- 15th June 2021.

Every day i requested Mr. Hari Krishna to confirm me the details through e-mail, we have discussed against the payment, every day he skipped or escaped to do so, at last he sent me the details on 22 nd June 2021, with wrong entry's which was replied to be corrected.

After one week, i received a call from your call center that they are going to deliver me the packet with Andhra Pradesh State Board Syllabus, I surprised & asked them that my children are studying in CBSE & discussing about the CBSE Syllabus, even our Mentor / Counselor Mr. Hari Sai Krishna knows the Syllabus & even School of my children studying in & i made him clear several time about the Syllabus & other things.

A random Guy calls every day from call center & enquire about the same things & i never, never got any support from your Call Center except some foolish questions.

After 12-13 days received some couriers from BYJU's which were rejected by my end as these are wrong products., (State Board Syllabus, 10' Lenova Tab)

NOW THE THINGS SURPRISING ME :

1. I have never received any invoice from Byju's after getting payment credited to their account.
2. No Enrolment Number, No Verification.
3. There is no Such a system existing to track.
4. Rude & Un-Trained Call Center Staff.
5. How can a guy can do marketing with out disclosing his Contact Number, Employee ID, Designation & also no Signature in e-mails.
6. Lakh of control on Marketing & processing system.

All the Conversations between the counsellor / Mentor Mr. Hari Krishna have been attached here with for your disposal.

I need a quick resolution at earliest possible.

I can not spend more days into this Crap.

Please do the needful.

Regards.
Mohammad Subhani
91-[protected].

I requested you to cancel my neet 22 tablet learning program within the time period on phone call & by mail, 4-5 days back..Since then after I am regularly calling you, but nobody is giving proper clear cut response about cancellation..I am worried now that After 2 - 3 more days you may tell me that you are delay for cancellation now..So you requested again & again that cancel my neet 22 program & get my money be refunded soon..shahikumar wankhade 26/6/21

I have taken a course of three years 10th, 11th and 12th. For fee of rs. 75000. which is taken by me in 1 year only.
Now i completed my 10th class form your tablet and it was fine because your course was in both the languages.

But when i started 11th class, i find that videos are in English audio only.
Which is very very hard to understand for me i am living in a vilage where no English tutor even in school no english is read.

So this course is useless for me if it not in hindi you should told me earlier, but you have taken the full fee in 1 year only.
I don't have enough money to buy another course.
So please help me. I request you
Please make my videos in hindi or return my 11 & 12th fee so that i can buy another course from any other company which is in hindi.
This is very imp. Time i have to do good in my exams in 12th boards and jee mains.
If you not help me my future will be wasted.
Please refund my 11th and 12th fee .

My invoice number BYJUS[protected]
Kit not received, Full payment done
And another invoice BYJUS[protected]
Online class purchased for 3 years
But on line class not started

I have asked to cancel the subscription 1 month back and still have not got any response from byjus.

I have been waiting and still no response and now the date for EMI is close if any amount gets deducted company has to bear the cost

Respected Sir/Madam,

I Anindya Saha f/o Anandi Saha had admission[protected] for 15 days trails classes amount of Rs.5000/=(Rupees Five Thousand Only).
As per Byju’s terms and condition, if Anandi comfort about yours online class through proper guideline from Byju’s mentor than after Anandi will take FIVE YERAS SCHOLARSHIPS.
I am sorry to say Anandi Saha was NOT COMFORT about yours online class due to Byju’s Mentor not given sufficient proper guideline to my daughter in last 10 days.
I want to return all Byju’s materials given to my daughter from Byju’s and please refund my valuable money of Rs. 5000/= (Rupees Five Thousand Only) which had been paid by Debit Card.

Dated:[protected] at 16:08 PM

Byju’s Executive gave ring to me for cancellation we had to talk with student, at first I not agree Byju’s Executive want to talk with Anandi after than yours executive forcefully want to talk with student because if student not to talk cancellation not to be done.

Lastly Byju’s Executive told me if you want to cancellation as conversation as mentioned below:

1. Byju’s Executive: Regarding cancellation you had to talk with Dipwanita Mam
2. Anindya Saha: Should I talk with Dipwanita Mam right now, give me a number.
3. Byju’s Executive: She is not available right now, if want to talk you have to wait for till Monday[protected]. You have called our customer care number [protected].
4. Anindya Saha: I am a Medical Employee.
5. Byju’s Executive: Call on Tuesday

My question: Byju’s Teams have PERMISSION to phone call to student guardian or student any time any days, if student guardian want to talk with Dipwanita Mam, student guardian should be waiting till Monday.

Dated:[protected]

As per Byju’s Executive instruction dated[protected], gave a number [protected] to call Dipwanita Mam dated[protected] regarding Discontinue Byju’s Online Classes.
1. Time: 10:36 AM
2. Time : 12:25 PM calls I had done

Both times Byju’s who had received my call always told me Byju’s will call you within 15 minutes, i.e 15 minutes = 02 Hours (approx.) [Byju’s Time Calculation]

At last Byju’s Dipwanita Mam call to me regarding cancellation procedure
1. She wants to talk with Anindya Saha and Anandi Saha, when she (Dipwanita Mam ) will talk both them are free.
2. I had given a time today[protected] at 20:00 PM.
3. After hear my free time Dipwanita Mam react me, that time office (Byju’s) will be closed.
4. At last she assured me to call me today[protected] at 20:00 PM.

Dated:[protected] at 02:26 AM, Email Done

Byju’s had Email to me dated Mon, 21 Jun 2021 16:48:01 regarding connect with me, but kindly I want to say RENOWNED BYJU’S Team please thoroughly check it out Anandi Saha profile you will get your ANSWER.

Byju’s Dipwanita Mam assured I had given my free time dated[protected] at 20:00 PM. As per my responsibility I had leaving from Hospital to arrive to my residence before[protected] at 20:00 PM regarding solve the problem, but BYJU’S TEAM not cooperation with me (Anindya Saha, father of Anandi Saha).

Dated:[protected] at 16:19 PM

As per my responsibility today I further call to Byju’s helpline number [protected] (time 16:19 PM) to call Dipwanita Mam, time 16:32 PM I had received a call from BYJU’S Executive, Dipwanita Mam is not available today.
I had given a time 19:30 PM for tomorrow dated[protected] with connecting with RENOWNED BYJU’S Dipwanita Mam.

Dated:[protected] at 17:23, 19:58 & 20:01 PM
Dipwanita Mam gave a call to me at 17:23 PM on that time I am busy my hospital schedules.
Time 19:58 and 20:01 PM as per telephonic discussion with Dipwanita Mam, she had given two options to Discontinue Byju’s Online Classes:
1. I had to pay another amount of Rs.5000/= (Rupees Five Thousands Only) for Tab, than Byju’s Online Classes will be Discontinue.
2. Dipwanita Mam will send Byju’s Address via Email where Byju’s Samsung Tabs and books materials will be courier, after than Byju’s Online Classes will be Discontinue.
Here is One question to Dipwanita Mam, when first time online conversation was done by Mr. Sourish (Mobile: [protected]) he gave a commitment, if Anandi not wants to continue after 15 days trail class provided by Byju’s than after Byju’s Pickup Man will collect Samsung Tabs and books materials.
After conversion complete done with Dipwanita Mam, I gave a call to Mr. Sourish (Mobile: [protected]) regarding pickup matter, he told me he don’t know this type of matter (courier or, pickup)
I am feeling horrible that Renowned Byju’s Teams one person to another person there was no such communications each another’s.
FRAUD BYJU’S
FRAUD SYSTEMS
FRAUD ONLINE LERNING CENTRE

I had given a time 19:30 PM for tomorrow dated[protected] with connecting with RENOWNED BYJU’S Dipwanita Mam.

:My question:
Byju’s Teams have a fixed time fixed days but student guardian or student no time no days schedule.

Byju’s Team only Money Sucker

As per Byju’s Order_Summary as mention below:

STOP AND CANCEL
1. Payment Method: IIFL
Type: EMI
Reference ID: [protected]
Amount: 71000/= (Rupees Seventy One Thousand Only)

RUFUND
2. Payment Method: PAYU
Type: DP
Reference ID: BYJUS[protected]
Amount: 5000/= (Rupees Five Thousand Only)
Total Amount of Rs. 76000/= (Rupees Seventy Six Thousand Only)

I further kindly inform you I am a Medical Employee, current pandemic Covid19 crises situation Byju’s Team had harassment me regarding “Discontinue Byju’s Online Classes”.
So, I am not to continue Byju’s Online Classes
I am sending an attachments of Byju’s Order_Summary for yours ready reference.

Regards,
Anindya Saha
Father of Anandi Saha
Mobile: [protected]

We have enrolled our daughter chinmayi for 11th and 12 th class by impulse reaction after a sweet talk by Byju's employee. That is the wrong step we had taken and paid Rs. 151000/- thru credit card. As per cancellation policy of Byju's we have to apply for cancellation within 24 hrs. We applied for same on same day i.e, on 14 th may-2021. But, they said that there will be 15 days free trial and later the person who introduced himself as Byju's scholarship head who lured us in to this trap offered three months free trial thru mail. So we continued. We received tab and 4 10 th class books. No class was
Taken till date. After seeing the progress and Byju's reviews, we decided to ask for complete refund as promised by them. When we applied for the complete refund their employees are playing games once saying that it is out of refund policy, and again saying that tab amount will not be refunded. They are not owning their employees commitments and harassing us and trying to cheat us. I want my complete refund.

We had paid rs.151000/- for 11th and 12th classe for jee on may 14 th for our daughter . Applied for cancellation on the same day. But, the agent told that there will be three months free trial through email. So we agreed. But, not satisfied with the progress we applied for refund on June -13. Now they are saying 15 days trial is over. First they have lured us saying 100%scholarship, chased us and marketed their product through zoom meeting, misguided us and cheated us.

We have initially opted for byjus emi option and so paid down-payment of 8k.

After making the payment of 8k, we thought of making lumpsum pymt of 43k thru credit card emi option with 0% interest option thru HDFC credit card. While making the payment thru credit card we were told that the interest charged by bank will be paid by byjus and was also assured that we would be getting the down-payment back into our account.

After the transaction, a total amount of Rs36039.30 was deducted from our HDFC credit card.

It is been more than 4 months now. We neither received our down-payment amount nor the cash back amount assured byjus.

Requesting you to please look into this asap.