BYJU's Complaints & Reviews

I have bought neet course for my daughter with amount 108000 through bajaj finance. My daughter was not satisfied with this course. So we called and mailed them many times before 15 days trial period but they are not ready to refund. We have called many times to mentor and support officers for the same. And the counselor is not picking up the phone and replying to the message..

I am Lakshmi kumari.We have took an IAS course near byjus with our registered number [protected] on date 07 April 2021.We are unexpectedly stucked in crisis as my husband was admited in hospital.Due to these pandemic times we are suffering alot financially and its all happened in sudden.We understood that we had got in to severe conditions and we cant afford to pay the EMI's even.Keeping all these in mind, we applied for cancellation before you attempted your delivery to us.After applying for cancellation you sent us your delivery.As we already applied for a cancellation, we rejected to take the delivery and sent back those products with that same delivery boy.Now, We are not taking any of your services & education from byjus.Even after applying for cancellation and rejecting your delivery, you had debited your first month EMI.We have kept those money for our husbands treatment thinking that EMI is not going to be debited as we applied for cancellation.But you ruthless BYJUS people had debited the EMI and pushed us in to some more problems.I had attached all the mails and bill summaries to this mail.Please give a justice to us.Take this issue in to your concern and see that our cancellation and refund must be done

I have purchased byjuice package for my daughter for the period of 4th class to 10th class, amount paid 50, 000. after completion of 4th class mentor says that your subscription expired in this year you have to pay a premium for this year for 5th class. Sai prachetan is an employee of byjuice and he promised to all 4-10th class for single payment required then paid 50, 000. To try to speak his he not responded. please dont play business games with customers this is not right way. If prachetan is not related to byjuic then how bijuice payment transactions and 4th class sd card sent through him. why byjuice appointed this type of persons youwant only business or customer satisfaction.

Sir/Madam
I Mr. Ashley Mendes, residing at bhayander (Mumbai) father of Ms. Deandra Mendes who is a student of your esteemed learning program, (since 2018) regret to inform you that we had subscribed/registered for an online crash course / live session which was introduced to us by one of Byjus counselor, Ms. Rishita Sanghrajka (rishita.[protected]@byjus.com). we had an online session with her on 24th May, 2021 in which she had introduced the online crash course and the fees for the course was Rs. 70, 000 but it was given to us with 40% discount (scholarship) for which I had paid Rs. 28, 000/- (Rs. Twenty Eight Thousand Only) one-time payment. The amount was paid in 2 different ways ( Rs. 5000 through Gpay & the remaining amount of Rs. 23, 000/-was paid through credit card the course was to begin from 1st of June which did not happen. we were also told that in case if we are not comfortable with the crash course (15 days time) we will be getting a refund of the amount we have paid. (the call was recorded)
I tried connecting with Ms. Rishita for the same (REFUND) but received no response from her end. Yesterday she messaged saying she will call the next day but she did not call. today when I tried to contact her she replied saying that she in class and will call back but till time she has not called up. there is no response from her end and I believe that it was a fake promise as she is not responding and delaying it.

I received a call from one of the mentor. (14th June) But as per discussion with the mentor, I informed her that we had an virtual meeting with Ms.Rishita Sanghrajka (rishita.[protected]@byjus.com) contact number +[protected] / [protected] on Monday 24th May 2021 and I had registered my daughter for the online crash course which would begin from 1st June 2021 which did not happen and it began from 8th June. (only 3 sessions done 8th, 9th, & 10th June - after that she received a message saying that the server is down).
also would like to inform that Ms. Rishita had said that in case if we are not comfortable with the online course we will get the refund of it. Now when I spoke to your mentor today i.e. 14th June, she said that the 15 days period had already passed and we are not eligible for the refund. but when the online course itself began from 8th June, how could we demand for a refund before hand.
We had a very good experience with Byjus so never had a second thought for going for the crash course which was offered by Rishita
I humbly request you to look into the matter and help us in getting the refund of our money at the earliest.
hoping for a positive reply
Thanking you
Mr. Ashley Mendes (Student - Deandra Mendes)

Sir, We purchased byju's in the month of dec, and also paid 3 months of emi till march after that my father lost his job and we are in financial trouble, we are jobless. I mailed byju's my concern as soon as i got to know about my father and asked them to cancel the product further emi and take back the product if required. Since april i am asking for it but none of them are able to give me a settlement. Also as a consumer, i am not satisfied with their service their is no transparency for uneducated people about third party loan and cancellation.I was promised to get call 2 times every month but after1-2 months i stopped receiving, i only receive calls from loan party to clear the emi. I have the calls and email details explaining my concern, i was ready to return back the kit but they are not offering a settlement. We are mentally depressed and have no means to survive. Please help, we only request you to cancel the future emis. I have attached one of the mail to the company, if required i can send all the call and email details. Please help us

I requested for a cancellation because I did not recieve help from mentor for using the byjus app. Then I wanted to cancel the order as there was no help I recieved. Then again I was promised to recieve help for which I agreed. And Ive been requesting for a help since then but no help was provided. There is no help I have recieved and I would want my refund that's it. Whoever tried helping me failed to do so, being irresponsible and providing unhealthy customer experience.

My contact number is [protected]. Please ask someone from the cancellation team to cancel this order. Because ive been paying every month for nothing.

I had taken byjus premium subscription for (class 2 and 3) and (class 7and 8) with tutor. The earlier year the live class occurred but this year's still has not begun and when asking for the cause the mentors are replying that the subscription for tutor is not alloted but the time I took the subscription for both the classes I had already paid an amount of 94k along with tutor.

I had taken byjus premium subscription for (class 2 and 3) and (class 7and 8) with tutor. The earlier year the live class occurred but this year's still has not begun for saiyon UR RAHAMAN and when asking for the cause the mentors are replying that the subscription for tutor is not alloted but the time I took the subscription for both the classes I had already paid an amount of 94k along with tutor. Please ask them for clear mail from them once you take their subscription.

I was learning with byjus on my tablet for the past few days but today when i changed certain settings i was asked to give the application a verification code of class 8 - 10 icse but i couldn't because i don't knew that.
Therefore solve this problem and give this code to me so that i can continue with my course. Please handle as soon as possible. You are kindly requested to solve this problem.

I would like to cancel the registration of Mr. Saksham Gahlawat for which I paid Rs. 29, 000.00 and my ID is BYJUS[protected]. So i request to refund my money into my bank account as soon as possible

I am a tablet student of byjus program
Its showing me a pop up message of application expired and asking for entering a code.kindly solve this issue asap.

I have bought the Course o[censored]psc Ias in march from Byjus ..i only received the sd card..i inserted the sd card on my previous tab but the sd card was not working..it showed that the sd card was not working..then again i reached the customer they told you will replace anither one..nect one came it was alsn not working.
I have paid initial amount 5000 and an emi for 4000 total 9000 i have paid but still now the third sd card came ut was also not working..i have no interest tp go ahead with i need cancellation and immediste refund of money
.I have already sent many emails regarding the cancellation, screenshots etc..i need the cancellation soon
.im not at all interested to continue the course again..

When I use byju 's I get low marks on exams and they are not responding for calls and mails but asking money

Without even checking from his list. He is calling and harrasing again.
Even after the payment is done he is harassing and threatening to call again and will make 15 calls more to harass me

Your staff talked rudly with me .. tell him to deal nicely .. his mobile no is [protected]..

Plz cancel our 2 admition which we had done for my children. I was calling ur all but not receiving any call. This covid situation we are suffering lot of finacial difficulty plzz sir our request should be accepted becoz we are facing lot of problems. Plzz🙏🙏

Sor Please Help Me on 28th Feburary I Purchased a subscription But After 2 Months I am Not satisfied With Product And Facilities And Actually Due To Lockdown In Bihar Source Of Income Is Low Now So we Unable To Pay Please Help My Family we Are Suffering From Very Hard Time i wanna Refund My Money My Father Has A Small Rrtailing shop Please Help Me ... I am Unable To Pay ₹6175 Every Month Please Help Me To Refund My Money

I am Rohit Ranjan. I had taken BYJU'S UPSC tablet course in 2nd week of March. I applied for refund within 2 days of receiving the tablet, well within their limit of 15 days trial period. It has been almost 3 months, I have been chasing them vigorously through mails and calls. But they are not responding and processing my request. 90k is a while lot of money and it's is causing me severe mental stress and trauma. EMI of 7k is getting deducted every month, I am in big problem mentally and emotionally, feeling like I am being tortured by their cancellation team. Please help.

Actually i'm shifting along with my brother in boarding school in sikar and any electronic gadgets are not allowed there, strictly. This is an genuine reason. I haven't even received tablet (which is good) because if I won't be able to continue further so the tablet is also not useful for me. I got to know about thi style after placing the order of byjus. My order was confirmed yesterday at 9:30 Am only.So I want byjus team to return my amount that is 8000/- and also to cancel the EMI.
I hope byjus will refund and IF NOT THEN WE HAVE TO TAKE STRICT LEGAL ACTION AGAINST BYJUS.
Please refund and solve my problem AS SOON AS POSSIBLE.

Hi

i would like to inform i purchased the product for my son class 10th IB board but school authority also started the visualization program so i told them please cancel and refund it even i have mailed it to them before 15 days of policy still they are not properly giving answer to me on this make them speak to child and all when i said i don't want to continue because i don't want to invest on both at different place.

order ID; SO-[protected]

product deliverd on : 31-may-21

cancellation requested: 10-june-21

DR showkat shah

[protected]