BYJU's Complaints & Reviews

I have bought the Course o[censored]psc Ias in march from Byjus ..i only received the sd card..i inserted the sd card on my previous tab but the sd card was not working..it showed that the sd card was not working..then again i reached the customer they told you will replace anither one..nect one came it was alsn not working.
I have paid initial amount 5000 and an emi for 4000 total 9000 i have paid but still now the third sd card came ut was also not working..i have no interest tp go ahead with i need cancellation and immediste refund of money
.I have already sent many emails regarding the cancellation, screenshots etc..i need the cancellation soon
.im not at all interested to continue the course again..

When I use byju 's I get low marks on exams and they are not responding for calls and mails but asking money

Without even checking from his list. He is calling and harrasing again.
Even after the payment is done he is harassing and threatening to call again and will make 15 calls more to harass me

Your staff talked rudly with me .. tell him to deal nicely .. his mobile no is [protected]..

Plz cancel our 2 admition which we had done for my children. I was calling ur all but not receiving any call. This covid situation we are suffering lot of finacial difficulty plzz sir our request should be accepted becoz we are facing lot of problems. Plzz🙏🙏

Sor Please Help Me on 28th Feburary I Purchased a subscription But After 2 Months I am Not satisfied With Product And Facilities And Actually Due To Lockdown In Bihar Source Of Income Is Low Now So we Unable To Pay Please Help My Family we Are Suffering From Very Hard Time i wanna Refund My Money My Father Has A Small Rrtailing shop Please Help Me ... I am Unable To Pay ₹6175 Every Month Please Help Me To Refund My Money

I am Rohit Ranjan. I had taken BYJU'S UPSC tablet course in 2nd week of March. I applied for refund within 2 days of receiving the tablet, well within their limit of 15 days trial period. It has been almost 3 months, I have been chasing them vigorously through mails and calls. But they are not responding and processing my request. 90k is a while lot of money and it's is causing me severe mental stress and trauma. EMI of 7k is getting deducted every month, I am in big problem mentally and emotionally, feeling like I am being tortured by their cancellation team. Please help.

Actually i'm shifting along with my brother in boarding school in sikar and any electronic gadgets are not allowed there, strictly. This is an genuine reason. I haven't even received tablet (which is good) because if I won't be able to continue further so the tablet is also not useful for me. I got to know about thi style after placing the order of byjus. My order was confirmed yesterday at 9:30 Am only.So I want byjus team to return my amount that is 8000/- and also to cancel the EMI.
I hope byjus will refund and IF NOT THEN WE HAVE TO TAKE STRICT LEGAL ACTION AGAINST BYJUS.
Please refund and solve my problem AS SOON AS POSSIBLE.

Hi

i would like to inform i purchased the product for my son class 10th IB board but school authority also started the visualization program so i told them please cancel and refund it even i have mailed it to them before 15 days of policy still they are not properly giving answer to me on this make them speak to child and all when i said i don't want to continue because i don't want to invest on both at different place.

order ID; SO-[protected]

product deliverd on : 31-may-21

cancellation requested: 10-june-21

DR showkat shah

[protected]

As usual, Byjus also got bitten by the success.
### programs, mentor rarely responded and that with wrong information.
I subscribed tthere 7-8 standard program for my daughter and based on my query they provided me monthly class schedule which somehow never follows. On raising the same, till yet vague replies from the mentor. 0 CUSTOMER service. I wuld suggest you to better go for other classes and Byjus after enrollment sucks.

The only option i am looking forward is legal to get my fees back. I wish no one else to do that

That u people have given a number for a call. But it is not functioning. 15 days back I asked mentor for payment sheet. She said that she will raise the same to financial team. But even today I didn't get any cal from u. Moreover for assistance we r not connecting it numbers

I was an employee in Byjus, salary was not credited to my account, despite sending mails repeatedly no response was their my employment id : TNL71854703

I got the back by 3rd April 2021, by 8th of that April itself I have initiated for return and refund. From that day onwards I'm keeps on trying to them. No one was properly replied. All told it registered kind of and all.

They have debited my first due by yesterday and now they were abusing like you have only 2 options 1. You can face legally which will cause you to pay 1.5 lakhs in return that also case will drag for 3 years kind of and 2. Is to go with the revised plan kind of.

They were blackmailing now.

This is Ganesh, I took byjus product during April 10th . And after usage & due to covid -19 effected family I informed byjus people for cancellation within 10 days . And the customer support team responded & made initiated the request . And during that they informed me about to talk with kids . So, our family is in health crisis and hospitalized & not in a situation to get back . So, they politely said you have time till May don't worry ..etc so, on first week of May I'm worried about EMI so called them again they are asking me to connect with kids, I already said we are in health crisis why you ppl are forcing us to talk with kids ?
And during that I want to talk with kids with your team, the executive used to say our manager is not available ...etc
So, whenever we want to connect with team they used to say our manager is not available .
And later end of the may (As EMI starts at June 1st ) we are still in bad news of our family members demise . My mother expired on 27th May due to covid . We are not in a situation to talk or do anything .
On June 1st somehow I made a call to byjus people to close this, the manager is not connecting intentionally or don't know .
I made 10 calls to customer support the cus executive used to say will connect to our manager on higher priority . But there is no response .
Now when I'm trying to connect customer support they are not connecting to executive atleast your team might blocked or ignoring me as customer .I felt very bad.
But the thing is I'm getting daily automated calls & Messages from byjus about the EMI.
See we are really in a bad situation financially & mentally due to this COVID -19 .
I want to return all these products please take them . And solve this issue . During this health crisis you need to understand some families situation .
My registered Byjus No : [protected]

Hi, im Nimishkumar Brahmbhatt, had got 4 year subscription before almost 2 year, by the time i got subscription i informed them that i am planning to move UK and they said will give u all required support however since last 1 year im helpless as im not gtting any support my son is really not occupied by it as he has already finished the provided stuff on tab and now all repeatedly contant is coming i ask them to refund since 3 months but no update from them i had made HDFC loan for that and im paying it regularly, now im in uk and this people takes advantage. Kindly help me.

My email id is : [protected]@yahoo.com
[protected]@gmail.com

Dear team kindly cancelled the enrollment of my kid and refund my money along with cancellation of my EMI

Hello,
I was working with byjus as a BDA from september and left the organization on 13th April.
Incentives for my performance of october 2020 and november 2020 was not paid by the company . It was told to me that in 2months the incentives comes but I have been mailing regarding the incentives to the payroll team and also to my manager and senior manager. They kept on saying that in some time it will be credited.
I left the organisation on April 13, 2021. In my FNF my incentives were not included. I wrote a mail asking for the same again the payroll team said that if I would have been active at the time of incentive calculation then it will be credited but not now.
I have been mailing my AVP but now no one is replying .

Just think, an employee working hard everyday thinking she will get the salary in a month or two is told after 6 months that now I can not get it.
I deserve that money since it is my salary which was not paid in october and November.

Pls help me .

Employee ID : TNL21842989
Official email : upasna.[protected]@byjus.com
Ct. No. [protected]

Thanks

The company didnt provide the services such as mentor support and the videos are not upto the level, and due to covid we are financially poor to pay the EMI now, but they are forcing us and threatening us to pay the EMI, please help us to stop the EMI

Dear Team

This is Rathinavel from Chennai and I am here on behalf of Miss. Yashi (Loan no: [protected]) .

I am writing this mail my hardest time with Byju’s team during this Covid-19 pandemic period

She has enrolled (Forcefully) in Learning app program by your executives, Mr.Rupesh (Mob No: [protected]) one of your executives approached us to convince and get into this program, He also spoke with the student but she hasn’t convinced somehow due to the time barrier, but Byju’s team executive keep insisted and asked her to try a trial basis (free of cost) and we were also agreed somehow.

Executive started documentation process and furnish all the details but we were not ready to give bank account details but he promised for reliability my manager will be in touch with you believe us this is only for documentation purpose and we will not proceed till getting your confirmation, after his turn, the executive manager (Mob no: [protected]) came into the picture and started convincing and trying to get into this program but we were sure that we are not ready to pay for this program but he offer’s again try this one month with free of cost, if you interested after you can pay the amount this what he promised but in the behind, he has done cheating without our knowledge and put into this EMI activation, after a month of activation we were clueless about what to do further since not reachable Byju’s executive.

On someday, we are receiving that Your EMI amount has to pay (Rs.xxxxxxx) and we shocked so forced us to reach out support center, till date we were in touch with many executives but no proper the solution hasn’t brought still we keep trying to reach through your support system still no response, so request assign proper support staff to fix this the issue soon in a concrete manner.

I would like to make this very clear, we are not going to pay a single rupee from our side at the same time we are ready to handover your Byju’s Kit, so organize the collecting staff to take back your product from ours.

Dear Team
Please note I had opted for Byju junior for my kids Mihika and Mishika Bihani...but as explained to us during our initial interaction byju service was not to that mark...thus we opted for refund procedures and then each any every person who promised for service like Sahil, Samrat and Puja no body is taking ownership and no one is coming to support...infact I mailed in [protected]@byju.com but again no answer from there too...is this the way this organisation serve customers