BYJU's Complaints & Reviews

I was opting for IAS Tablet Course for 3 years . I paid the registration fees of Rs 10000 and didn't proceed further because I didn't want to share my documents. I want my registration fees refund . I don't have an order id and my counsellor didn't send me a transaction id . I have filed a consumer complaint at the national consumer helpline number. I paid the fees on March 27, 2021 . If my money is not refunded I will definitely move to court . I have the proof of payment.

I have already send many times of mail to the support team of byjus. but confirmation is still awaited of above subject . At now I am again saying to cancel my course immediately and collect the tablets plz. and send me a confirmation for above matter through mail. At present time the learning programme which is installed from byjus in the tablets is closed so that the children are not use/reading in tab. which is provided by byjus. so pl. cancel my course and collect the tab. plz...in this regard i am highly obliged you

In classes at 3 PM and 4:15 PM, the live chat is always disabled. Please help.

Thanks
Kunsh

BYJU'S counsellor (MD EHTESHAM AHMED) came to our house and convinced us to buy the product ( which includes study material from class 8 -12 NEET/ JEE both). I paid rs 10900 cheque for registration and of emi...and the EMI for the month of march has been deducted despite getting not registered in BYJU'S and not getting the products..
Very sorry to say that it is of third time I am complaining for the 3rd time...please take necessary action as fast as possible...or I will be forced to take legal action...

Their salesman visited us in december 2019, we got trapped in his words, we clearly instructed him to cancel the subscription but he didn't, he stopped responding to calls 1 year had passed and they destroyed our CIBIL and they charged a penalty too all because of their employee's neglegance, please help us

When I studied about Byju's app, Founder of Byju's and the their journey I am so impressed. Think it will deliver good value all their products and services. But the things are different.

One day I received a call from their counsellor told me my child is selected to a scholarship and arranged a zoom meeting. Then he take some on line tests. After all he introduced their product. If you are not satisfied the product you can return it 15 days and refund without any cost. On the date of 18 th march 2021 i recd above courier. Their was a pre-programmed Tab, OSMO kit ( i think its familier other than you can googled it) and some paper craft. The couse worth is 33, 000 for my 3rd Standard child. The tab contains Disney character based vedios (after the corona pandemic many of institutions developed same things in different ways). My child also get some same education material from her school. So i placed a cancellation request on above product.

The interesting games started here. Their is no any responsible coustomer solutions. The web site shows one customer care no and an email address. I emailed about it 3 times no proper response. When call their care no they replayed they will call back soon. Some times they call back and show their pathetic selling strategy. If i don't like a product, i should return it. For the returning process now still on, when it end i don't know. Previous 7 days good portion of time me & my spouse spending to cancell above product. Some time i think... What i say

So humble request to you all team Byju's, if you cannot deliver a value you cannot exist too more. And all the peoples who choose Byju's pls study about their back end as well.

Thanks
Prasad MR
[protected]

Online coaching for +1 and +2 for my son KARTIK MONGA was agreed for an amount of Rs.32, 500/- by Mahima madam (on behalf of Byjus). The amount was to be paid through EMIs funded by Bajaj Finserv vide loan agreement No.424 REM 82730168 indicating gross loan of Rs.38, 400/- (as against the agreed upon amount of Rs.32, 500/).
EMI of Rs.3200/- per months (for 12 months) commenced from 2nd September 2018 and concluded on 2nd September, 2019.
The Gross Loan amount was not debated upon as the loan agreement indicated the net loan as Rs.32, 509 + the interest part of Rs.5, 891/- indicated as 'INTEREST PAID BY MANUFACTURER/DEALER'.
However, instead of 32, 509/- a total amount of Rs.38, 400/- was deducted.
The matter was brought to the notice to Mahima madam and the mentor and calls were also received from Byjus office with assurance of making the refund. But the refund has not been made.
Several reminders Telephonically as well as to SUPPORT @BYJUS.COM were made (June 2020).
Ticket number of 9511033 was also provided for my grievances on 14th June 2020 but the case is still unresolved with the only wordings that it is in the purview of Higher Authorities.
Please resolve the issue and do the needful for refunding the excess deduction of 5, 891/-

I was purchased the product three or four months back till and i have send many times mail to support byjus team regarding course cancellation and also contacting telephonically many time but no responce from tem byjus . I again requested to yuo plz cancele my course and send a confirmation of above matter through mail ...i am highly oblige...thanks.

Byju counsellor came and told to take a course for 15 day trial, took 5000 rupees, They don't cancel it though I called them several times before 15 days, I want to cancel before 15 days and return money

I have purchased the byjus premium service and when I joined the sellsman rushi sir if you want cancel the product you can cancel service there is no limit .if of after 3 months .now when I face some medical issues I want cancel my byjus premium service then they say only within 15 days they cheated me when I say rushi tell me you can cancel after 15 days then they you don't trust on him for that now rushi sir stop taking my call and they always call me for emi please help me

Hello,

So I'm seriously disappointed with the post sales services.
I've been following up from past 05 days now and I didn't get my invoice.
It just felt like post sales service reps are passing the balls and are not capable enough to support the customer needs.

For your reference my Ticket Number is 17802256.

Please cancel in byjus emi I have more then problem

I ordered Byju's study kit for my both kids. I thought it would be helpful but the product is not at helpful for my kids, so I filed the return request on call and via mail too. Its been more than 20 days and I have never heard back. My request id is 15906327.

I am raising mail from two months for refund but no one is helping for that, I have returned the tablet to the corporate address 9f BYJU'S by courier.

I wanted to cancel my course so I called the counceller and he told me that he doesn't know anything about cancellation he just does the admission and that he will update me regarding this concern. Then he didn't respond I called the mentor he told me that there was a period of 15 days which I didn't know anything about because the counceller didn't inform me /even he didn't know. I am calling the byjus team for 20 days there is no update and I can't even call then because they put on redirected recording which says we'll call you back in 15 minutes.

During the meet with sales representative and I clearly told my child has difficulty in learning by seeing videos in English. But he assured that we can cancel the subscription in trial period of 15 days. Also made initial payment of 5000. Now when I'm trying to refund no one is answering properly.

I had purchased byjus kit for my daughter and paid 8000 rupees for the Byjus admission purpose, but till date mentor or sales person have not contact with me. i had called several times to the counsellor and the got the same reply we are trying to resolve the issue but there is no response from the organization.
But My ward has lost interest in learning with Byjus app due to such delays. So I decided to cancel the Byjus.
During the admission, the counsellor had promised me that he will help me to cancel the Byjus courses. After knowing that my ward is not willing to study in Byjus.
To cancel the same I asked help from counsellor to cancel my courses. but no one helping me out..

On 11.03.2021, I got byjus premium membership appliances. You provide me 15days trial period.
Today, 21.03.2021 (total no. Of days 11 I used it is useless for me.)
I want to cancel my byjus premium membership. Because my children are not interesting to do byjus classes.
So, I want to cancel my order byjus premium membership.
Now I am calling the Byjus but they are not responding me & they are not cancelled my order.
I have all voice recording are available.
I request you please cancel my byjus premium membership.
Thank you

I have taken tablet program from BYJUS and paid registration fees as Rs.10, 000/-, i l clearly told Byjus that this program is on trial basis, if i don't like it, will cancel it, they also agreed for 15 days trail, the Tablet was sent to us on 16th Jan 2021 within Five to Six days i understood this is not worth it, so i decided to cancel, i have called and informed Byjus about cancelation, sent a mail on 2 nd Feb for cancelation, three or four persons called up, i told them why iam canceling, then their sr. Manger called and told that cancelation process will be processed after that, no one picks up the call, no call back, no reply for mail, now NACH mandate is due and i want to cancel for that as well, but there is no response from them, then also i pay fees and but i just paying my money and its worthless no response from byujs

i payed Rs 30, 000/- then also they are continually calling and giving mentally pressure and telling we are complaint you, misbehaves

They doing mentally pressure, now i need refund
Totally i payed Rs 30, 000/-

My ticket no is 16090880. I am Akanksha Raikwar, I purchased a Byjus IAS course on 15th January and got it delivered on 25th of January but due to some reason I couldn't continue with it so I applied for the cancellation under 15 days of receiving my order, today it's been 45 days and no one came for the order pickup and no Cancellation is done, my 5000 rs isn't refunded and now my emi also got deducted of rs 4336. I expect transperancy and justice from such a big company like Byjus . I am so disappointed with the service. I request you to refund my total amount and cancel my subscription asap.