BYJU's Complaints & Reviews

I had purchased byjus after my 10th hoping that it would help me with my studies...rather it isn't helpful and is too complicated! I tried cancelling it after 2 months but the people never listen to it and the mentors just keep calling to give advises but not listen that I do not want to use it any more. They say they ll have another person call me for the issue but it never happens. I have also been told I can't cancel it.. but it's not helping me and to pay nearly 6000 every month is something I can't afford when it's not helpful. Please cancel my subscription as soon as possible and stop making calls for the loan payment.

BYJUs advertised as one-one interactive mentors will support the children.
I think many of them cheated by this lucrative words children will get support from dedicated mentor.
I was cheated the mentor who was dedicated to me is irresponsible not conducted any session with my child upto date.
I feel now Rs 60, 000 is wastely dumped into BYJUs garbage.

BYJUs assigned a mentor is not replying to any of my email.

I have bought the Byjus tab learning for my child with a assurance from Byjus that the ywill appoint mentor and the mentor will keep in touch with my child .
But after the cancellation period is over they stopped the mentor service and hardly council with the student.

I also complained about their poor service on their portal but of no use.
They assured me for the progress of my child .

byjus cheating people by making false promises and then not responding to their calls.

MY COMPLAINT IS REGARDING THE FALSE PROMISE MADE BY THIS COMPANY.

Dear Sir/Madam,

We ordered BYJUs package and received it on 17th Dec 2020 through First-Flight Couriers bearing Air Way bill no[protected]. On 27th Dec we have requested for return and refund of the package due to 'answer prompt', the request was on 10th Day of receiving the package- well within 15 days of receiving the package.

BYJU’s assured us that they will check with IT to disable the prompt and this delay will not be taken into account for refund. Further discussion on 30th Dec again the BYJUs personnel mentioned that they will check with IT. This has been continuing till recently and now the BYJUs personnel is saying that they can neither disable nor refund the money.

Further one of the employee from BYJU, Mr. David on 12th Feb agreed on the phone that process for refund will be initiated and instructions for collecting the package will be provided. I wrote an email on 12th Feb and follow-on email on 14th feb as well. The email is available within the attachment.

Attached is the entire email communication starting with 28th Dec for your perusal (because of the size restrictions in the email, two attachments are not being uploaded).

Kindly advise on how to return the package and obtain the refund.

With kind regards,
Priti Pradip Ravi
+[protected]

I have complained many times that Byjus course is not good for my kid and I want to return it. earlier they were saying it's cancelled and refund will be provided but now they are saying that cancellation not initiated Even after returning the product to them they are not giving refund of my 6k initial payment and I am getting EMI calls many times in a day.
Order Id = SO-[protected]
RMN: [protected]

I have Byju subscription for myself and due to some reasons, I am not able to continue paying. They did not inform me that the payment is on loan and auto debit is also mandatory. This is straight FRAUD to parents who are mostly not informed clearly of the process.
I called them several times but they don't help.
I have been not using there product for last few months as well.
I request to take serious action against them so no other person are trapped in their scam

Im lovedeep Singh .I'm purchase byjus course class 9th .byjus consler tell me how to use nd what the process and his also tell me otherwise u don't want this product u gonna cancel the prudect within 15 days . I did not like byjus course then I call customer service number to cancel this product . byjus team ask me sir I received ur cancel request . Then byjus team again call me and asking ur signature are missmatch I'm telling him I'm already cancelled the prudect plz refund my (down payment .but I'm calling again nd again but didn't respond .I'm sending mail but didn't not respond .and they cut EMI from my bank without my signature then I'm again call they no response nd mail they no response . byjus company are big scammer nd fraud with me . Without my signature how to cut my EMI When I request the cancel the product refund my( Down payment ) last 15 Jan to now 24 fab I will call again nd agin byjus company nd his consler no answer my any call nd mail.nd no refund my money .

Client number: [protected]
4th Standard applications for Mathematics and Science are not working since last 3 days. After callibg from registered number, no call back. Also, customer service executives are not helping to resolving issues if we will call from alternate number and they are more interested to teach processess than registering complain and resolving issues. Can you please help us to resolve the issues as it is very difficult to reach your executive and get a service from you over phone number?

Mr Lokesh comes to my house and tell about the product.
I have purchased the product and after that their is online class attended by us.
We wish to return the product but he is not taking call or what's app reply I ll tell you in evening like that.
Please refund my amount and remove such people from your company
Regards Amit Agarwal

I have written my mails and made calls to Sr. Manager SUBHAM Bhardawaj and also to cancellation department of byjus center but they are not cancelling my registration, as my registration number is [protected] with name Vaishnavi verma. They are forcing us to continue my registration but I can't able to continue and at the time of purchase they told me that I can cancel my registration any time I want to.
Kindly take some earliest action.
Thank you
Dr.Ashwani Verma
(Father of Vaishnavi verma)
[protected]

I have purchase BYJU'S kit for class 1 and 2 rs 35000. Sales person send me email in written if you not satisfied this product you can return it within 15 days date of receiving but after receiving we have call customer care sales person for cancellation but everyone always say I will call tomorrow but tomorrow never comes. I have also drop mail [protected]@ byjus.com but no response from other side. This is a big cheater company. Please everyone beware before buy BYJU'S product.

!!Company and whole company staff are cheater

I have to return my kid byjus kit
But not responde
I have complete many times but not responde

I Swarnajit Chaudhuri s/o Nirmal Chaudhuri at Khatra dt. Bankura Pin 722140 WB. I complained with in 15 days after registration on 25/11/2020.But they trap me in their word to avoid cancellation. Now I am in totally depressed and forced by Byjus team to pay emi, even of I do not study their course . I am a student of west bengal board of class vii. I come of a needy family. I live in rural area. Kindly cancel my emi otherwise I will face a monetary problem. Please help me and solve my problem emmidiately.

On 24th jan 2020 byjus team had a zoom meeting with us and asked me to do a trial for 15 days with their product with 5000 initial payment for trial period. I agreed and paid amount. They called me after two days ans asked about my bank detail gor emi processing. And they said after the emi process only they will send the product. I said i dont have such account detail to process the emi. The replied that Without emi initiation they cannot send me tablet for trial period. I wanted to cancel my previous order. Now they are not taking phone calls. And asking me to send mail after 10 days.. There is no response from their sales person who called me and made me the payment.. I want to get my money back. I didnt used any single facility from them.

We registered on a course of Rs 2000
For class IV on 28 Jan 2021 and on 1 Feb 2021 we requested to refund our course as per the company guidelines but they are not refunding nor even updating about the same.We have not used any of the material on their course and today is 12 Feb .
Please refund the amount.

I complained with in 15 days, but they trap me in their words to avoid cancellation ... now i m totally depressed and forced by byjus team to pay emi, even if i dont study their course please help me

I dont want to continue Byjus services. I have explained the reasons many times. Kindly initiate the process to cancel my subscription .

Student:
Sutheesh R
Ph: [protected]

Looking forward to your cancellation mail.

2600 rupees refund and bank details cancellation loan.

Hi Team,

We have taken a subscription 10 days back by paying some amount and now we are trying to cancel it and for that when we called we are not getting proper response. We called around 10 times and in return they are telling that the call will arranged between us and the concerned team and yet no call has been arranged. I am fed up with this service. See this time we dont need this service but in future definitely we need this service but if i get this kind of service then i dont recommend Byju's and i will not refer to anybody to take it. So i request you to please consider my request with high priority and take action ASAP. Please do not force me to choose the other path like complaining to customer court and sharing in social media. It wont be good if i do that. Please take the action immediately.

Registered Phone Number - [protected]

Byjus Employee Name:Ajin christhu Raja
Byjus's Employee ID:TNL 21831859
I Have paid 5000 rupees for the Byjus admission purpose.But My son is not interested in learning with Byjus app So I decided to cancel the Byjus.During the admission, the counsellor had promised me that he will help me to cancel the Byjus courses.After knowing that my son is not willing to study in Byjus, I have applied cancellation. So I asked help from counsellor to cancel my courses.The counsellor told some methods to cancel. After that, the counsellor is not even responding to my call
He had blocked my number.This counsellor had cheated me.Whenever I call him, he send a message that he is busy.After that I had filed a complaint against byjus consumercomplaints.in.Soon after the next day the cancellation team hadcalled me.They have force my son to learn in byjus but he refused.After that also they are not updating about the cancellation.So please help me to get my 5000 rupees back.