BYJU's Complaints & Reviews

I am student of class tenth i have purchased this tab just a few months ago . but for last few days when i am opeping that app in my tab it is showing that PLEASE INSERT SD CARD OF 10 GRADE APP . i am not able to study or do any performance on this tab . And my exams are approaching only 2 days are left . kindly help me out regarding this . its an emergency.
aakansha

Hi,
As you have been unable to solve my problem i am listing it down point by point -

1. i bought a cat lenovo tab course on july 16 2016.

2. the delivery of the tab itself took 15 days. despite of delay, i continued using it...in 2 days i realized i am not able to access videos more than 3 times (which was not told by the executive despite of asking again and again).

3. further, the books were delivered post 1 month after rigorous follow ups and no response from the byju team. to compensate the same the manager extended the validity from january to feb (i really dont know what i am going to do with the course after the exam).

4. 15 days back i started having problems again in logging in; again i called up the authorities and they told the tab would be picked up and delivered back to me once the problem is rectified (which never happened). after 2 days i had to take the tab to the byju koramnagala office where the problem was rectified.

5. 6 days back it started having the same problem again. its been 4 days since i have shared my address but no one is bothered to pick it up and follow up. i have to call again and again and explain the entire thing to an entirely person on crm.

6. i have wasted my rs. 22000 in buying this tab and now i am wasting my time as well. kindly take the tab back and refund my money. i did not pay this much amount for such a service. kindly refund my money. please do not provide any other alternative as i am not interested any further in your services. if the pick up is not possible from your end, let me know i'll drop it post the refund.

I got the tablet + SD card for pcmb content for XI and XII std science for my son. The content seems okay. But the app had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
Called the cs number given to us. It was dead. Mailed to the mentor who was to call back immediately. That didn't work either. The number to sell the product was prompt to respond. Took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.

I totally concur with many of the other complaints submitted here. Byju's is a money minting machine. They promise you the world but fail to deliver to their commitments. I received close to 20 calls in a span of 10 days from Aishwarya at Byju's in the later half of August 2016. They were running a discount scheme on their GMAT prep packages. Last date to avail was 31 August. I was told the SD card with all the study material will reach me in 3-4 working days after making the payment. I was already 1.5 months into preparation and wanted continuity in my studies to keep the momentum. I still agreed to wait 3-4 days and made the payment online on 31-Aug. After that the story reversed. Byju's stopped responding to my emails. I was initially told tracking info will be shared within 24 hours of making the payment. Later I was told that their accounts team takes 48 hours to verify the payment! I had a bad feeling about this so I immediately raised a cancellation request via email and asked them not to ship the material and refund my money. However study material reached me on 8-Sep. I refused to accept the courier and immediately emailed Byju's support and Aishwarya that I have returned the courier. I have sent multiple reminders since then but team Byju's has gone completely cold on me. Didn't know what else to do but to turn to this forum. Hoping for a swift resolution.

I have joined for IAS 2017 tablet course of byjus in august 2017 the details are below.
Order Number : 4584727
Order Date : 24-Aug-2016
Payment Method : Credit Card

As part of the course I am supposed to receive a log in Id credentials for current affairs. I have called them more than 20 times . they keep on telling me it will be resolved in 24 hours. But till date i didn't get my log in credentials. Now a days when I call and tell my details immediately they cut the call. I have sent 5-6 emails to their customer care. But they didn't replay. They have worst customer care team. They took the money and cheated me. I am planning to register a complaint with consumer court.

I'm the student of tablet+classroom program. I made the payment of 50k for the tablet and later paid 35k for the classroom program. I didn't attend next two weeks classes because the coordinator told me that polity was about to end and there's no point of attending it. I attended only two classes-one of environment nd the other is economics. I asked for the refund of my classroom course to which the coordinator agreed and later on refused saying that my sales person is the authorised person. It took me two classes to understand whether the classroom coaching will be helpful or not. I attended two classes, one of environment and another of economics. I felt more satisfied with their tablet program and the classroom didn't suit me. I made the payment on 7th aug after which i attended only 2 classes (Weekend classes) and claimed refund by 3rd of september. I've all the proofs and records to what i'm saying. I never asked for the refund for tablet because i was satisfied with it but i gave another 35k which i'm not satisfied with, reason being i also stay very far and distance is also an issue to attend classroom. I just attended two classes-environment n economics (The records can be checked). Just for two classes, they cannot charge the entire 35k. I'm ready if some amount is deducted for the two classes that i attended. And also the refund procedure was never mentioned, in the terms n conditions that was sent to me, there's no mention of refund procedure regarding offline classes, so they have no base for not returning my money, they can even deduct the money of the two classes that i attended, but they're claiming for the full amount. If you want i can also add the attachments of the conversation with the coordinator and sales person in which it was first confirmed regarding the refund of my money but later denied. I've several phone calls and other recordings as well.

Dear sir / madam.

Over a month back i paid for the byjus on line learning app $ 299 equivalent to 20 thousand rupees, the application that i downloaded has couple of videos but the other service that they charged me for is never been provided, they have promised me a 1 to 1 conference call with my child by one of their tutors to clear any doubts if the child has, and regular test and exams which never happened., there is no assignments, no regular tests, and about feedback less said the better.

I am being robbed for 20, 000 rupees.

Ronnie dsouza
[protected]@hotmail.com

Sir I am Arihant Vasha.I purchased a package of P.C.B. from byju's.Before purchasing product they promised if I don't satisfied with that they will refund my amount(30000)within 30 days of recieving product.So I purchased that and I recieved it on[protected].And I am not satisfied with that so I mensioned a complaint of back and refund on saturday[protected].One of them from their centre told me that their refund team call me within24-48 hours after that you will dispatch the product.But even today I don't recieve the call from their refund team.I made calls repeatedly they always told (sir you will get the call with one hour).Sir please help me and give refund me as soon as possible.

1. I placed an order for the course content for 8th standard IGCSC (Cambridge board) through the online link provided by the executive of the company Ms Naina and paid Rs 11000.
2. The company punched a wrong address and the parcel was delivered to a wrong address. The company did not do any thing to set that right even after my informing them about the wrong address. I did the follow up with the courier service and with their cooperation traced down the person whm it was delivered and got the product in my hand.
3 I then realised that the product was of ICSC and not what I have ordered for.
4. I kept complaining about it to various tiers and the sales head of the company Mr Sidhhant verma very well know what happened and he admitted that the product which I ordered for is not available t all and the sales ppl know very well about it before takng the order. He promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.

When i got a call from the educational consultant from think and learn ltd on 23/06/16. I was so much happy that i got a scholarship that i can buy the 11th-12th pcm course for 26, 000/-. I followed the mode of payment they told me and bought the tablet on 3/07/16 through icici bank credit card, i chose for emi option but my whole amount was taken in one installment, i got my tablet after 9 days of payment. I was so much happy that i bought the accesories of the tablet like : tempered glass, covers etc. But soon when i got that my payment is not getting converted to emi i called them, they kept on saying us it will soon be converted to emi but it didnt. Further i got isues with the technical problems in the tablet which after so many calls and a huge toll on my mobile bill was partially solved, when we got the call from the bank that in the credit card statement we have to pay the whole amount of 26, 000/- before the end of the month my parents became worried as we are from a middle class family background and a huge amount payment in such a short period was not possible for us and if we dont pay the amount before the bank's deadline date the huge interest rate of 36% will be charged on us. We called many times to the different numbers they gave us even emailed officially but no response came. Some numbers are switched off.. Some are temporarily out of service and some dont pick up the calls. I tried the helpline no. Which somehow after a long balance charge on my mobile bill arranged a call with the consultant. They told me that they will try to solve my problem asap they asked me for required documents which i gave them instantly they ensured me about that emi issue will be resolved, we also had meet with the bank, the bank manager told us that the company had to carry forward us the request of emi. After no response for many days we gave a request for the refund of our 26, 000/- as stated by the educational consultant when he provided me the scholarship i can take my refund within 30 days i was not out of my time. After a long wait we got a call from the company about the refund of the money. They asked us to courier the tablet first and after they get it back they will send us a cheque of refund. This is not a fair policy we trusted them at the time of payment and got the tablet after 9 days and that too with issues of emi and technical bugs. Now when its their time to refund the money they should trust the consumer. We are not running away any where with their instrument, refund us the money first and take your tablet from us at once on the same day they dont even have to wait for 9 days like we did. As it is said "big words and less work" i dont think my money will be refunded anyway, they also told us that they can't even give us in writing a confirmation that if i send the tablet back they will refund us the money back as per the consumer law its a faulty practice even if they give in writing with the signature of its higher authority we trust to give the tablet back but they are not giving us any confirmation before we send them the tablet back. They are asking for the original bills, the tablet and educational material to be sent by the courier so what we are left with, what if no money is refunded back to us who we will blame on in the consumer court what evidences are left with us we dont even have a perfect address of their company and the only contact with them is from calls which might get blocked after they get the instrument back so in conclusion we will be left with a loss of 26, 000/- and no instrument or evidence left with us to fight against them in the indian consumer court. I am sure that our consumer law is firm and our indian judicial is aware of this faulty practice and take action against them asap for their refund policy i personally advice the millions of consumers to be aware of this type of comanies. I trust a lot on my consumer system and i am sure that the consumer forum will solve my issue asap
Thank you.

Never Buy the Byjus Tablet as they never provide you what they say.They uses all unethical methods, saying all lies that they will provide the best of the education but they are never concerned with the education.The only thing matters to them is money.They will grab thousands of money from you promising to provide the tablet with the videos loaded in that but those are not worth a peny.Better that You never pick up the call if there is any from the Byjus.

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7.
Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.

I booked class 8th study material with samsung tab on 13/05/2016 and paid 15000/- in advance my transaction ref no [protected]. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes.
My order id is[protected]
According to them they deliver there order with 7 days

I have been having issues with the tablet, about 10 days back. I stay in Allahabad, UP, and I was given the solution to send the tablet back to Bangalore, get it repaired and then it would be sent Allahabad. The whole ordeal would take about 15 days, which I could not afford to waste. After a lot of arguments the representatives agreed to send demo tablet to me which my tablet gets repaired. It has been more than 8 days since the the office got the tablet, and yet there has been no intimation on the company's side regarding the status. Only when I would pester them to send the tablet to me, they would start resolving my issue. I have also been trying to get a mentor since March. But to no avail. It is tiring and irritating to keep on calling the the customer care again and again to help me solve my issues. Every-time a new ticket is generated and nothing is followed up. I feel that it is my duty to inform you what do the end customers go through, while dealing with an irresponsible customer care team, which is going against the core ethics of what you stood for, learning in an hassle free manner. Such service has led me to believe that your service is just like the other institutions (TIME, Career Launcher etc) who are loyal until they get the money out of a foolish customer.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest. In fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months. Exams are due in 2 months & they are sitting relaxed as if they have no responsibility. This company is a cheat.

Hi. I am a student of 12th standard. This is a crucial phase of my life as; soon I will be appearing for my final boards.
A month before I had claimed for a refund of Rs.999 due to non working of the SD card that contained my math and science course. It was mentioned that they have 100% refund policy that no other company offers but …. I never got my money back as it’s already been 1 month. I have called the customer care that...

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered on 10/12/2015. EP/BP AC NO[protected] and E-Biller ID was 5783.
since then it never worked. When I tried their consumer service they told with Sony Experia Z1 it wont work. Then I changed my handset to HTC 816. Then they told it wont work with it also. They suggested me to have a samsung tab and I have purchased Tab 4.

Still video was not loading, I complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

I purchased a test series IAS 2016 prelims from byjus.com.
Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
They are so annoying, every time i call customer care, they say it is in process.
Please beware of Byjus commercial classes. they are least bothered about students career.

Ra
ramurajendra
I concur with Kamal. These guys are very good Cheaters and the most of all is Mr. Byju Himself. He protrays himself to be a samaritan at the time of discussions for striking franchisee deal but then waives off all the responsibility when it comes to determining the situation on ground. Its been two years since we had taken franchisee from Byju's and the tablets which he had been claiming have not reached the market yet. There might be few tablets but that would only have limited data.
Even the course they're selling will NEVER HELP a new student who is preparing for aptitude based competitive exams. One needs to be having a profound understanding of the subjects and only then he/she will be able to utilize the shortcuts Byju teaches. I've worked with premier institutes like TIME, CL and IMS before taking up a franchisee from Byju's. All the classes are recorded. There is no concept of a live class being telecasted over satellite.
Its SOLILOQUY no staff to clarify questions/doubts. They give you a call back number/email try writing to them. I dont think even GOD's Intervention will be enough to get responses from them.
Byjus started UPSC when I was tied up with them in a franchisee, I could see very good lecturers walking away due to these double standards and ad-hoc way of doing things. I could even see the UPSC aspirants getting frustrated and walking out of the sessions because the classers were not of good quality.
Overall this company itself is a BIG FRAUD. If you're planning to get associated with them in anyway I would not stop you but surely caution you to be little suspicious about what they're saying. Given an opportunity they would build ROME IN AN HOUR! (just by speaking all the CRAP dont fall for it.) If BYJU CLaims he is serial CAT Topper ask him for this score card. If he says someone else on his team is a MBA from IIM ask for their grad certificate.
Jd
jdsnk59 on Aug 19, 2013
Hi Kamal,
Really shocking to hear about your story since even I was thinking of taking up a franchise of BYJU's. Could you please tell the location for which you bought your franchise?
Sa
saura_18 on Oct 2, 2013
Good to know that. I was planning to take the franchise of Byju classes. Could you please tell which city, you tried?
Thanks
Saurabh
[protected]
Sa
san11 on Jun 11, 2014
Byjus Classes cheats students, they say all the below
what they say vs fact
1. Our CAT training is sufficient to crack CAT, GRE, GMAT... ---> once you land into byju they say there is a special program for each, please join each one of them individually.
2. They say they will refund your amount in 3 days -----> within a 3 day duration no one will be able to decide on the classes, later on a valid reason if you want to drop from the training it is not possible.
3. They are very good at marketing : They say offers and ask you pay application fee, if you pay a token amount of 100 Rs to 1000 Rs you will get a discount ----> even you don't pay and get back to them you will be get the same amount. The marketing sessions happen every week.
4. They say they are growing ----> The fact is that at hyderabad they had 4 branches and they shrunk to 2 branches.
5. Training : Byju and Santosh are the two people who train. Byju is too fast and has some tricks which will not be useful in exams. Santosh is a good trainer any student can follow his classes.
Bottom Line : They cheat you with marketing skills. Byjus Classes is for people who have completed their preparation and want a revision.
Sr
srisir on Aug 25, 2014
Regarding BYJUS class room course.
My kid has joined this course in Bengaluru. For X th std class room training.
Once your are selected they offer you seat in the course by offering you some discount which they write it on a piece of paper and tell the fee structure. There is no proper communication on the letter head of the company nor do they send you any email about the course details/Fee structure/terms & amp; conditions. They conduct the classes in an very unhealthy environment. There is no proper class rooms they conduct it in make shift class rooms.
I have noticed that coordination between the front office and the back office is poor. The class coordinator
does not have proper knowledge about the course.(i.e Fee structure, availability of the
course materials and software)
There office in the Koramangala is pathetic they have reception which does not have a proper seating arrangements. You will always see people standing waiting to talk to the management. There is no proper counselor to handle the issues of the parents. There is no single point of contact. If you have any issues each time you have to meet different people .
About the teachers i have learnt that they not good but the silver lining is that the software seems to be good. But one should admit that they are very good at marketing.
Finally i would like to comment that if somebody is looking to join this course i would advice them to buy the software instead of joining class room training.
Ja
jayakumark on Feb 22, 2015
On integrated I PU classes by byju,
I am a parent who felt heavily cheated by byju and team. I totally agree with the above comment. What they are good at is marketing, and even Byju himself was telling this in his workshop which I attended.
Very prompt in collecting fees, if required they will u call you 100 times. Once paid it reverses, you make 100 calls they will never respond.
The student community is a rolling population, their complaints will stay for an year or two, meanwhile they get new victims, keep minting money through giving false promises. With lot of expectations parents' hard earned money is given to these cheaters, who never bother to care what the student is getting from them.
While enrolling they said a batch would have no more than "25 students per batch for personal attention" - item no.2 of their brochure.
Fact: They completed first year class with more than double the number. Classes as i understood are not any classes but mere lectures for 3 hrs average on single subject. Periods are designed by schools considering the fact that any body cannot concentrate for more than 45 minutes at a stretch. But then how to extract from the teacher who has to travel to and from the school. Its business again not student is at the centre of their thought.
Forget personal attention, there is no assignments, no regular tests, and about feedbacks less said the better. If at all some sms comes it will be wrong information, your ward will have no connection with it. Call back? whom to call.
Children's important years are at stake, parents try to send them for different personalised tution, and manage at home. In two years i will try to forget them, new victims are in queue.
One star rating i am giving for the course material they have collected and dumped in the form of video, which the student is never told about by the teachers in the school
An
angi12345 on Jul 23, 2015
Please don't take franchise for Global shikhsa. They also follow Byju cheating method.
You will be in huge loss only.
Ku
Kumar_kris on Oct 14, 2015
Mr.Prasanna and Mr.Sajesh are biggest fraudsters of all BYJU team. I have been marketing their company for 3 months. They just pay only 50% of the Marketing Fees to clients claiming to pay the remaining after the Project. But, once the Project is complete vanish into thin air. When clients ask for Balance Payment, they complain saying that they received Zero response, hence they wont carry out the same project again. They dupe you with Lakhs of Payment.
Client are just waiting and watching them. They will be in BIG trouble very soon which will affect their company reputation.
Humble request to all individuals who have been cheated to share your numbers in this post. We would appreciate your support in coming days.
So
SOulfullearner on Dec 5, 2015
Byju-Is the Businessman.
The tablet is like a carrot shown to rabbit to catch in net.
To the wise people, I suggest logon to khanacademy.org and learn far better than what tablet can teach you.
The comany is funded by Venture capitalists whose sole aim is to make money. Why fall prey when better learning options are available
Su
Suhas Divakar on Jan 14, 2016
Hi,
BYJU Raveendran is a big time fraud. Please do not join his classes. His cat material doesn't have any shortcut methods he claims that it has extraordinary short cut methods.
All of his material is copyright protected. There is nothing to protect these methods are common and known to the public. Still he has paid money and got a copyright.
Career Launcher and TIME are the best cat training institutes. Byju raveendran does some marketing strategies and attracts students to his cat classes. buy all of them are fraud classes, he wont do anything clearly in his classes.
Please do not procure his material or pay yourself and go for these classes. He wont even give you a refund. He will put a very big delay and he will invariably make you forget your money. He is just like any other fraud business man. He will never give a refund to anybody. Even i have a written statement from [protected]@gmail.com itself that i will get a refund but i never got it.

I write this in disgust of byju's tablet course. To those who are unsure of byju's, treat this as an eye-opener. One month ago a woman badgered my into buying the tablet course with the usual last day to avail offer bull. I come from a middle class family and 26k wasn't too easy to pay. But i rushed my parents and we tried paying online but their portal didn't work for three days. They asked us to go to their office which is about 25 km from my house, and we paid. Then the wait began. They said i should have my books and tablet in 7 days. The woman stopped answering my calls, my texts and emails. There was no way i could track my material. I reached to so many employees, each more unhelpful than the rest. I finally found one guy who sort of helped me. He tried contacting this woman several times, but in vain. This is how commercial they're. And i have called, yelled, emailed a hundred times but i still haven't received my tablet. Each time, they have a new excuse. They don't even know where it is. It breaks my heart to see my parents worry about the money. The course expires next jan but there's nobody who'll extend mine even though i haven't received it in three weeks. While they draw fat paychecks, it's people like me who suffer. Our emi is getting cut every month. Who will compensate me for a month? I lost three weeks of preparation too. One of the worst staff, logistics and utterly disgusting organization i have had the misfortune to invest my money in.