BYJU's Complaints & Reviews

I want canceled my product but byjus always show off and said thai i can't canceled ..plz canceled my product

I paid Rs 5, 000 through UPI (Ref No .[protected] initially and balance Rs 33, 000 through my financing partner Avanse with Loan Number - [protected] on Feb 24, 2022 to BYJU's after the self assessment made by them for CAT course.

Montly EMI of Rs 2, 750 deducted from acccount from Apr 7th 2022 onwards for the loan I availed from Avanse.

My registration number with BYJU's : SO-[protected]

Mobile No . [protected]

The Tab product and other materials received only by March 22 month only, through courier and mode of classes are from Tab provided by them.

Basically I am Tamil Nadu my native language is Tamil, but the pre recorded classes and online class are happening in English and other regional language like Hindi which I am unware.

So Basically BYJU's failed in the initial assessment itself whether I fit for the content they are providing.

Since I am not able to learn from the teaching method of BYJUS, I want to cancel my subscription and need my money back as it is hard earned one.

BYJUs should understand the pain from student point of view.

India is a country of "Unity in Diversity ", but BYJU's sells products in English and / Or Hindi language which is not understandable by everyone.

So it should respect the emotion, feeling and need of the other, and not only focus on selling product what it has.

I know English, I can read and speak, but I am not able to learn everything in English.

I need my native language " Tamil" support to learn and understand things which I preferred from my childhood.

Since I am not able to learn anything from BYJUs method of teaching and I prefer Traditional way of regular classes I want to cancel the registration and need my money back.

Even I tried BYJU's cancellation team for the same and the senior manager says course to be cancelled in 15 days of purchase as per their Terms and conditions.

But my question is I realise only after 2 months this method of teaching is not suits and this not a perishable or food items or other things to fix a date for cancellation.

BYJU's makes money from Education, Its ok, but it should not take the students and Indian systems as Granted.

When as a Student I strongly believe that a particular course does not add any value additions to me then I should given a fair opportunity to cancel it anytime I need.

Its ok to make money for what you teach, but you cannot forcely take money from students and deliver the content you have.

Please note there are many Youtube and social media channels which are delivering Education freely through their channels.

I humbly request this forum to look into this issue seriously and take the necessary actions needed.

Dear Team,

On 22 June 2022 i made a payment for 1 month course for 7th grade, in instructions it was mentioned that after making payment you will receive a link on your registered mail id .But till now i didn't receive any response from them. When i tried to call them couple of times they will inform that we will consider the request and educational counsellor will call you in 15 mins. This happened for 2 days. When i ask for refund they are saying that ask sales team.
I received a mail for asking few details like order id, Mobile no., Email id and payment details.

i submitted all the screenshots of my payments done .

I left using byju's application film 2018 after my 10th class but still I am getting calls from byju's I am fed up of saying "please don't call me" to the person who is calling me but it have no use every month I receive calls from byju's, I did mail, I did complain over there official website, I try to find delete account option in application don't have delete account option in there i am wondering way this app not have delete account option.

Now i am totally fed up i am urging byju's PLEASE DONT CALL ME AGAIN .

We have order a online class for our daughter but we did not attend even an single minute of the class by the evening of the day we ordered we cancelled the order but still not refunding the amount and no response for the byjus company we are facing very hurdle kindly help us to get the refund amount as soon by the company

I asked to cancel my byju's subscription of 11 + 12 JEE course, but they have illegally subscribed me to the course.
I did not even opt for the course and now every month some amount to IIFL Loan is being deducted.
I want immediate response over this and cancellation as soon as possible, plus refund of all the illegal amount collected as of now from the 11 23 jee course.

I have purchased online classes package of five years from byjus.we are paying monthly EMI of 6500/- now we want to discontinue this classes because of some financial crises.we cannot pay it further.so please cancel it.

Respected sir/mam,
I asked to cancel my byju's subscription of 11 + 12 JEE course. I wanted immediate response for my email and cancellation as soon as possible.
The reason for cancellation is my financial issues and my studies. I dont want to continue learning JEE so I'm stopping the course too. I'm trying to contact them from the last month I.e. immediately after I received the tablet. You have given 15 days return policy but I got no response from their side. I mean from the person who got me appointed into this program.
Your team member didn't even attened my calls and messages. He did not tell me about cancellation mail too. He told that he'll change my emi option to 24 months I.e. ₹2, 500 per month + ₹600 discount. So he said we just had to pay ₹1, 900 each month. But now we get calls from Aditya Birla finance, which was unknown to me, asking us to pay ₹5, 172 immediately. We tried saying that we want to discontinue but no response from their side. I fall silent if we take the word ' cancellation '
So kindly remove my subscription and guide me the procedure tp return the tablet and books which were purchased. I request you to send me a letter of acknowledgment for the cancellation for my subscription.

Even if I contact the person who got me into the problem I just get one word reply ' OK ' or ' pls wait '.

Please give me a solution.

I am father of Student Harshit. My registered number is [protected]. I purchase a plan of BYJU's. I paid advance Rs. 5000/- . But when i cancelled their agent said to me i have to purchase full plan then i cancel . I did but now they are not responding to me. They did not attend my call . They did not respond to me on email properly.

I purchsed on[protected] . I received there products on[protected]. According to their policies i cancel plan within 15 days after product received. I cancelled on[protected] and[protected] i mailed.
I need my money back . I have mailed them many times . Many times i called.

They are fraud.

I have taken Byjus subscription and received tab and paid fee for 2 yrs but since last 3 month byjus are not giving classes to my kid, neither customer service support are helping

9999

Hello team, i have regined in a BDT program and I do not received my salary.so please raise my request, each of my colleague recieved the salary.i daily mail to the payroll.[protected]@byjus.com but no one can revert me .Firstly they said that it will be received on 15 th June .please help me .
My TNL I'D is 71914683
I'm waiting for your Positive response.please help me

Sir i am Nitin singh woking as a BDT employment id: TNL71916781 and email: Nitin.[protected]@byjus.com and mobile number: [protected]
Sir i didn't received my full and final payment from byjus it should have come up to 15 of this month but didn't received yet I will be very grateful if you help me out
Thank you

I don't want any of your coaching because I don't have enough time for it and it doesn't work out the way as one of your counsellor explained to me. So it's a request from me to please cancel my daughters admission from this byjus coaching . I don't want any further explanation.
Kindly do the needful as soon as possible...
Thank you

Sir/Madam My name is Kumbagiri Madhu Priya I opted a Byju's IAS course. But present am not studying the course but EMI's are going on still. I have one doubt that these many months i am not studying the course no one contacted me about the studies what i am studying how much it completed or what is my present status but they always contacted about i am not paying the EMI. I don't want any refund but i just want cancel my subscription to byju's IAS. First they didn't say about the 15 days return policy after that no return and refund now they are saying that you have to read the guidelines we are not responsible for that what it mean for that answer. The Senior Councilor name is Harshitha her contact number is [protected]. I really don't need any refund but cancel my subscription .I didn't have money to pay those EMI's even throught am not studying. One thing is if a person lose interest in something you people won't ask for what's the problem you the BYJU'S simply ask for EMI payment. if you cancel a single subcription is that much your economy will go down not right understand the reality. If the they won't cancel my subscription i will proceed legally.

My self Tapan Kumar Kar Request ID: 33163328. I have given mail to [protected]@byjus.com since from 1 month but no response and one of your representative called me to keep sufficient balance and will auto debit. Regretfully I like to draw your kind attention that Byjus is one esteemed learning platform but such iresponse work surprising me. My request please stop the auto EMI debit system and immediately cancel the programme.

This is for your kind information and immediate action please.

Regards
Tapan Kumar Mar

I am a student of class 11 attending Byju's Aakash online classes for JEE. I get to attend the classes in bilingual (hindi) mode. I found the teachers not appropriate to the standard of Byju's, which was the reason I chose this coaching.

So, I request to get the mode changed to english with good standard of teachers.

Also, there should some criteria for the selection of batches which would ensure some uniformity in the group of students studying together so that all the students can go with the tutor at the same pace.

One more thing, in the counselling session, my counsellors focussed on to the online mode and convinced us that online is better as it saves time and it will have 15-20 students, through which every student gets better attention.

I have these 3 major concers:

1. Standard of teachers

2. Batch mates level

3. No. of students in a batch

I have called many times and explained my problem 10-12 times. 5-6 people have assured me saying it will be done in 1-2 days, but mlre than 2 weeks have passed and it is not resolved. It is very difficult and frustating to attend the classes in bilingual (hindi) mode. A good beginning is half done but the beginning of my coaching has proved very problematic.

Resolve my issue asap, going unresponsive should not be an option. Only after filing a complaint, I get a call!

When I open my account in byjus premium app it won't pin please solved my problem.

On 24th April, one counsellor came to my house and did the crash course admission in which i had pay Rs 5000 downpayment(in cash) +Rs 1000 in gpay 2 days later.The counsellor told me it was free till 6th June and after 6th june onwards, if i don't wanna continue i can cancel it anytime.So on 6th june i told him i want the cancellation, he told me to sent email and customer care.I did as he told me, but when calling the customer care several times all they said was the mentor will call back, but the mentor rarely call back, they did call back one or two times, but instead of hearing my problems, they keep convincing me not to cancel and said they will call back next time in which they never did.on 17 june i got a reply from the mail saying that there will be call back from the concern team but no calls till today.Dear byjus, i want to make it very clear that i don't want the refund amount, i just want to cancel the courses and end the emi, because we are suffering from financials problems.The counsellor clearly told me i can cancel anytime without any problems .

I will be very glad if you take actions fast regarding my cancellations

We have raised cancellation request many time in Byjus but not any response by them.i have already raised two request id 3200298 and 33026350.They are trying to cheat me.please help me.our regist no [protected] and alternate number is [protected].