[Resolved] Byju's — Subscription cancellation

[Resolved] Byju's — Subscription cancellation

X X_X Jun 23, 2022 Sep 4, 2022 This thread was updated on Sep 4, 2022

Respected sir/mam, I asked to cancel my byju's subscription of 11 + 12 JEE course. I wanted immediate response for my email and cancellation as soon as possible. The reason for cancellation is my financial issues and my studies. I dont want to continue learning JEE so I'm stopping the course too. I'm trying to contact them from the last month I.e. immediately after I received the tablet. You have given 15 days return policy but I got no response from their side. I mean from the person who got me appointed into this program. Your team member didn't even attened my calls and messages. He did not tell me about cancellation mail too. He told that he'll change my emi option to 24 months I.e. ₹2, 500 per month + ₹600 discount. So he said we just had to pay ₹1, 900 each month. But now we get calls from Aditya Birla finance, which was unknown to me, asking us to pay ₹5, 172 immediately. We tried saying that we want to discontinue but no response from their side. I fall silent if we take the word ' cancellation ' So kindly remove my subscription and guide me the procedure tp return the tablet and books which were purchased. I request you to send me a letter of acknowledgment for the cancellation for my subscription. Even if I contact the person who got me into the problem I just get one word reply ' OK ' or ' pls wait '. Please give me a solution. Was this information helpful? No (2) Yes (12)
Jun 23, 2022 Complaint marked as Resolved BYJU's customer support has been notified about the posted complaint.
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Arman Torgal

Jun 27, 2022

same with us also

Arman Torgal

Jun 27, 2022

need help

SHAKTI PRASAD SAHOO

from Jajpur, Odisha

Aug 28, 2022

It looks like the way they do advertisement, they are not like that.I had taken a subscription for my daughter for 3 years(LKG, UKG, Standard1) for 60K for my 4.5 years old daughter.However i thought of cancelling this due to some personal reason.Now the game started.I sent mail to cancell, after that somebody called and they are saying you have to use the tablet, then call them and then we will help.God knows what help they will do.One day another lady called her name something "Anshu", during the discussion on cancellation I told my daughter is not doing well, may be in future i will take.But that lady is saying you have to provide medical certificate bla bla...I asked is byju's a government company or what.Long story short after a long argument, can u send the mail whatever you are saying.She is saying I can not send mail.It has been almost a month still they are not cancelling my plan.I found some people are so rude while discussing on the cancellation

Crimebranch.com's reply, Aug 29, 2022

Dear,
We got your email. Please forward evidence by Whatsapp on7295890621. Never share your personal information and never download any app.

Thanks
Crime branch
Hyderabaad

imamuddin hassan

Sep 4, 2022

Dear sir/ ma’am,

I have taken the subscription of Byju’s, and I wish to cancel it now. I have been receiving calls from the bank for the remainder of the EMI. I have been mailing and calling you for the last one month but still didn’t get a proper reply. My next EMI date is approaching soon and I am not at all in a financial condition to pay the EMI.
I request you to please understand the concern and cancel my subscription and send me the confirmation as soon as possible.

Thanks & Regards,
Imamuddin Hassan father of Sufiyan Hassan

imamuddin hassan

Sep 4, 2022

I've been through it for over a month. We are distraught and these business people have kept them very upset. Biju's. is neither answering calls nor answering emails? Somehow these people fraudulently asked me to take a subscription and said that it would also be canceled but it has not been canceled yet.
RS. 5000 which I deposited was also not returned, and my due date of 7 Sep also arrived. Has bothered me a lot.
Please cancel, I don't want to go to court but I will be forced to file a case against Biju's.
And I will have to cancel, apart from this, I will also file a case against the Bijus who harassed me. And if there is a significant loss in the middle then it will not be right.

Thanks & Regards,
Imamuddin Hassan father of Sufiyan Hassan

imamuddin hassan

Sep 4, 2022

मैं पिछले एक महीने से ज्यादा हो गया। हम काफी परेशान है और ये ब्युजस वाले काफी परेशान कर के रख दिए है। बीजूस वाले न कॉल्स का जवाब दे रहे है न कोई इमेल्स का जवाब दे रहे है। किसी तरह धोके से ये लोगो ने मुझे सब्सक्रिप्शन लेने को कहा और कहा की कैंसिल भी हो जायगा लेकिन कैंसिल नहीं किया गया अभी तक।
रस. ५००० जो जमा किये उसे भी वापस नहीं किया, और मेरा ७ सेप को इंस्टमेन्ट का डेट भी आ गया। मुझे काफी परेशान कर दिया है.
प्लीज कैंसिल कर दे मैं कोर्ट जाना नहीं चाहता हु पर मजबूर होके बीजूस पर केस करना होगा।
और कैंसिल तो करना ही होगा उसके अलावा मुझे जो बीजूस वाले ने परेशान किया उसका भी केस करूंगा। और बिच में कोई भरी नुकसान होता है तो सही नहीं होगा

प्लीज कैंसिल कर दीजिये अगर पैसा वापस नहीं करना है न करे लेकिन कैंसिल कर दीजिये मैं इन्सटॉलमेंट नहीं दे पाउँगा मेरा सिविल स्कोर खराब हो जायेगा