Cafe Coffee Day Complaints & Reviews

Extremely shocked and disgusted by the behaviour displayed by your counter attendants at the fc road pune branch. Went with my father on december 2nd. The total exclusive of taxes for a latte and frappe worked to ₹262. I was charged ₹363. On asking for a bill, it wasn’t given claiming that the printer was not working and it will be given in a while. Also, the regular latte wasn’t available and i was forced into purchasing the larger and more expensive king latte (A quantity i certainly didn’t require) service took forever, and after we were done, the cashier still refused to hand the bill saying he will give it the next time. I want either a refund, my bill, complimentary ccd credit or all of the above, else i am not hesitant from sharing this terribly unpleasant experience with my friends, family and social media.

I anuj thakur had joined cafe coffee day for 1 month college training purpose. But during my interview the hr told me that they have a training program of 3 months and cannot put me through the training hence i will have to do the regular job as a guest relations executive with id no-a142318, in this i will receive my training and will be paid for the job. I gave my interview at ccd head office at kondhwa, pune, maharashtra. I was assured a payment of rs 10, 000.
I was placed in ccd lounge in phoenix market city, vimannagar, pune.
I worked there from the period of june 2017-july 2017. After 1 moth when i went to the head office to give my resignation letter the staff there said that they will put my payment on hold for 1 month that is until august 2017. When i tried explaining and asking questions they spoke very rudely and said that thay wont do anything. Since august i visited the head office in kondhwa several times and each time the staff said that my payment is in process and will be done next month. Today december 2017, its been 5 months i havent received my payment. Today on decembar 8th of 2017 i called the head office and asked the hr about my payment and even today i got the same answer that my payment is still in process and will be done next month.
I request the company to look after this matter and see that my payment is done by the earliest.

Hello sir/mam i am working in ccd from last 30months i m frustrating from chandan city manager usne sare ccd staff ko preshan kr rkha h transfer transfer jo usko pese deta h wo usko apne area me rkhta hai behncho ganda aadmi hai bhot zada mera naam anthony hai a114747 me pichle ek saal se preshan hu salery nahi aati puri kabhi ab to esa ho gya h me zada he preshan ho gya hu isliye ye complaint kr ra hu pls do something for me...

Incident date : 30/11/2017
Outlet - cafe coffee day outlet at terminal 1 - mumbai domestic airport near gate no. 27.
Ccd person concerned : mr. Matin
Narration of the incident
A) when i reached ccd outlet, there was only one lady who was managing the counter. She was awaiting the return of mr. Matin and trying to manage the counter and the orders, she could not attend to the customers waiting at the queue to place orders (I was one of them)
B) i placed my order after some time with the lady for a corn and cheese grilled sandwich and a choco frappe. The lady gave me the bill and then asked me to wait at my table stating that my order items would be called for me to pick up. By this time mr. Matin had arrived and the lady asked her to process the orders in queue.
C) i sat down at the table and was awaiting the order. After a while there is a call for cold coffee and i kept sitting down since my order was for a chocolate frappe. After some time the call was repeated and when i did not see any of the other customers get up, i just went to the counter to check if my order was ready and i was informed that the "cold coffee" was my order. I checked if it was the chocolate frappe and on receiving the affirmation from the lady, i picked up the order. Dismissing the call as a simple issue i sat down to have my beverage.
D) after a while a call for "paneer sandwich" was made. Again since i had not specifically ordered "paneer sandwich", i continued to sit and the guy then rudely called out again for the pick up. I then realised that this could be my order and went to the counter. The order ready was "corn and cheese sandwich" and not "paneer sandwich" as was called out.
E) at this point i confronted matin stating as to why he couldn't call out the correct order name - first time cold coffee instead of chocolate frappe and the next time paneer sandwich instead of corn & cheese sandwich
F) mr. Matin was pretty rude and stated that so what if the order was wrongly called out and i should anyway have picked up the order from the counter when there was a call. He further went on to state that since he was also handling another order, he possibly called out for the order. This was incorrect since except my item, no other item was ready.
This kind of rude and irresponsible behaviour is unacceptable. Either matin is not trained enough to handle the customers or is unaware of the orders and items being processed. Either ways, he cannot be the customer front at the counter and should be immediately pulled out of manning any counter till he is re-trained on how to behave with customers and provide "the customer experience" that is the objective of ccd.

Dear cafe coffee day team,

This is a complaint regarding the rude and humiliating behaviour of your staff at :
Cafe coffee day
Balina apartment, sector 29, rajyog colony road, ravet, pune, maharashtra 412101
Bill no : [protected]/6969 dated 23/11/17

About a week back, i visited ccd with my husband and one of our friend. The moment we came inside and and occupied a table, we could hear loud blaring music. We requested one of your lady staff who was seated on the other table (Name of your staff : priyanka) to reduce the sound of the music a bit because we could not even listen to what we were speaking. Even after 10 mins, we could still hear the blaring music. We thought of not telling her again. I went to the counter and ordered for a cappuchino, to which she said, that since you'll are three people, you'll will have to order one drink for each. I asked my husband and friend what they would like to have. But they said they dont prefer to have anything then. So i told her that you can just place an order for me for one cappuchino. She said rudely that this is against the policy of ccd. I told her that i cannot force my husband and friend to have a drink, to which she replied that she is helpless and told us that we cannot sit and have a chat for a long time if we are planning to have only one drink. (When i looked around, i saw only one table was occupied and rest all tables were empty).

After a lot of persuasion, she took my order and said she will give the bill and the balance amount later. After my cappuchino was over, i waited for her to return the balance amount and the bill. But she did not turn up. Then i had to again go to the counter and ask her to give the bill and the balance cash. Instead of returning my balance amount, she gave me 3 chocolates saying she does not have a change. I told her that i need the cash back and not the chocolates to which she opened the drawer and gave me the change. (That means inspite of having the change, this lady returns chocolates to customers).

Finally, when i got the bill, she had billed lemon pomegranate also to my bill (A drink that i never ordered). When i asked her about this, she gave me an explanation that since it is against the policy of ccd, i added the bill amount of another customer also to your bill. (Please let me know ccd, if this is against your policy, why did she go against it and this is unethical for the customer as well as ccd)

I would like to ask ccd, what is the need for a customer to go and beg for the bill and the balance amount at the counter. The staff of any food outlet is supposed to immediately give back these things to the customer when the order is taken.

Your staff was always polite to us which made us frequent visitors of ccd. But after such impolite, rude and unethical behaviour of the staff, we have decided not to visit ccd again.

I humbly request you to kindly look in to the matter. You have already lost one regular customer. I am not hurriedly putting this incident in the social media. However if i do not get the response from your side., then i may have to put this bitter coffee experience on watsapp, facebook and other social media.

With reference to the above subject, i am raising a complaint against refund of rs.25, 000/- which was deposited on may 2013 for hiring coffee machine from m/s hruthik sree enterprises mysuru hebbal, prop, mr mahesh contact no-[protected], and the same machine had been returned to m/s hruthik sree enterprises on 03/06/2017. But still we didn't receive rs.25000/- of secuirty deposit and there is no response from mr mahesh and mr narendran also.

Please return of rs.25, 000/- and do the needful.

Regards,
Astrum value homes pvt ltd
Opp of apmc yard, nanjangud road (Nh212)
Bandipalya mysuru.570025
Contact no-[protected].

There is no easy way to get my issue fixed, called ccd support, sent a tweet out, sent a twitter message, but no body is bothers l, here is the story

I had purchased a wake up orion machine on friendship day i guess it was
August 2 2015
Dy patil ccd, akurdi,
Pune
Maharastra
And 10 robusta packs of capsules
The machine worked for few months and then it started blinking red light as in when i tried to make coffee.

There was no manual provided with he machine, neither did it have any seal on the box.

Having the faith with the store manager i took and am not sure i was given a bill for it, or i might have lost it.

I went to the store and was told to contact customer service which i did, and i was told to use the manual which i didn't revive with the machine.

Hence an email was sent with the pdf, and was asked to refer page[protected] for descaling.in the manual it doesn't say what is a recommended solution for descaling what should be used. Which is really disappointing, i managed to get some descaling capsules crushed them and descaled for like 40 mins and tried to make coffee again.

And guess what the red light still won't go.

I went back to the store the store manager told me to contact area manager and area manager asked me to contact support. This is going no where

He machine is lying there and i can't use it, my coffee capsules are expired and really disappointed with the lack of knowledge the staff has about the machine.

If you guys want to sell a machine don't say that you don't have to do anything

How can descaling part is missed and what to be used for descaling is missed how to descale is missed

I need the machine to be replaced i can't deal with it anymore

I'm a regular coffee drinker morning and evening at your joint. Do you have any policy to customer to make your premises to use as office with no beverages to purchase. Every single day at your fort branch opp mac d, i see a man and women comes with lots of papers and use your coffee shop as their office with no purchase made. Twice i came with no place to sit as these guys sit hours together occupying place.
Is there any rules or anyone can come and make your premises as office. If this is the case i will shift my office to your coffee shop and save rent.

Kindly comment on this.

Vijay.
[protected]
[protected]@gmail.com

Order for coffee plunger/french press with cafe coffee day..

Company details:

Coffee day global limited,
Coffeeday square,
23/2, vittal mallaya road,
Bangalore-01.
Tin no - [protected]
Cst no - [protected]

I have ordered the above product online on 19th november, also paid for it. However there is no update whether this has been dispatched or when it will be dispatched. It is also expected that there is an e-mail confirmation of the order placed - which i have not received

Furthermore i am unable to log in to ccd website with the same e-mail id. It keeps saying unregistered email id.

However i do have a copy of the order confirmation - order #[protected]

I would appreciate if this issue can be resolved soon.

Dipty kanitkar

This is regarding the complaint which we updated already i'm trying to attach the video of the sizzle we ordered in besant nagar cafe but i can't upload that and just uploading the photos. This us not the first time it happens regularly the service is not good there when compared to other cafe's i'm requesting the city manager to have a surprise visit there and order for the sizzle and other things also. We are paying and we are not fools to have that messy thing. Very much frustrated and got irritated by the service and the food there. Please take necessary actions.

Humbled with the actions taken over the previous complaints regarding coffe day in neelankarai and palavakam.. Thank u soo much.. Employee of that coffee day is mr. Ajmal my fav and muthu sir... Good service keep rocking... Please do visit that coffe day in besant nagar near kfc for inspection and check out the serving there.. Check out the stocks and everything there...

I visited gundalpet karnataka state ccd on 24 nov 17 around 9.30am. With two of my friends. After i ordered i have paid the bill of 620 and didn get bill printout. Once i done and when i was coming out i have informed about bill. That time they didn asked anything and they gave the bill. When i checked bill final amount was 479. After i asked them that whatever i paid is more than that of final amount. Then only they checked the bill and handover the balance amount. If i didn asked the bill, they will never gone to return the amount. It was a great disappointment from ccd.. Bill num ends with /1268.

Hey
Tom. I visited one o[censored]r finest nfc lounge and have a such great experience having coffee there service standards are too high. All staff are too good wether in service or in interaction. Capp was also good rather then other ccd, s which i visited earlier. And i was in hurry. Bcz. I'd to go back to somewhere nd i specially came to meet my old friendz. But i liked the one thing o[censored]r one of staff.. Whn i asked to him.. How did u manage?? What time i expected of my order i got it. Then wht he replied.. Team work will be dream work.. I'd like to come again and again thanks to realize us that we are not seating in the lounge we are at that place where our mind change automatically.. Once again i'd like to say thnx to ccd...

Thanks
Pooja sharma

Hey, m nixon parmar i visited ccd at v v nagar anand city. I would like to recognize jayesh, anil and rohan. When ever i entered d cafe i was greeted with a smile. My order was made without my saying. M really happy wit d service dey gave till d time i was in gujarat next time my first visit will b at d same place to have my perfect cup of black coffee. Thanks

I orderd a coffee packet from cafe coffee day's site. The money got deducted from my account but the order is failed. Please get back as soon as possible. I need to order it .
I am also calling up since 2 days and there is no respond from them. Please get back and solve the problem and issue my order. I have sent U the screen shot of my failure of order

Coffe days in both neelakarai and palavakkam is used being used for office works of private companies. Its ok for alternative days but its been months they are occupying the entire coffeday.. They are also paying but is that a place for corporate meeting if yes let it be officially announced to the customers. Just provide them a private place and make the customers also happie and relaxed. At the end of the day we meet there for relaxation and happiness but its nt happening.

My mother is admitted in fortis mohali and i have visited ccd outlet twice. On both occassions i was accompanied by relatives.
On both occassions i asked for regular size coffee and on both occassions same was refused, citing that regular size cups are not available. When asked to give regular size servings in large cups we were refused.
I was compelled to buy large cups on both occassions as no other option is available nearby.
This practise is highly unethical. Once it happened around 8 pm and second time around 2 pm. During the first instance, three o[censored]s were the only customers and second time also many tables were empty.
So on two occasions my 5 cups regular have been made to king size.
Hospitality at its best???

I had been to ccd of yelahanka newtown bangalore near sheshadripuram college today. The staff treated me really well and told manager would be late. Hence there would be delay in taking order. After arrival of manager had different experience. The manager was rude and was demanding us to take something that he wanted us to order. Very disappointed.

Helo cafe coffe day

Here im in roorkee but the staff is soo irresponsible and rude
I want vanila ice cream but they dnt have i want cheese in my sandwich but they dnt have .. aftrr this i want to talk to the manager but the manger is not avilable ..
Then suddenly 1 of staff memeber come to mee and said mee to tlk with area Manager.. i talked to him he also told me to not do any complaint towards the ccd roorkee ..
What is this man ..
Total miss behave total irresponsiblty
Area maneger wants to manipulate mee..
And ihave a huge complaint towards the ccd staff for removing the seating arrangement in the out side of roorkee ccd ..i want a manner full and responsible manger for This caffe coffee Day and want seating arrangements in the out side of cafe .. this is my request.. i love cafe coffee day soo much and i want it to be like It was before 4 months

Am attaching the email complaint in sent to [protected]@cafecoffeeday.com.
It's over 24hrs and i have not received any acknowledgement which us highly unprofessional.

My name is priya and am currently residing in mumbai.
I have been a regular at your outlets across india since more than a decade and i have always enjoyed your services (Be it the quality of food/beverages served or the quality of customer service provided at the outlets).

Owing to this trust on the brand name, sitting in mumbai i chose ccd to place an order for a chocolate cake in kolkata on 28 october'17.

I ordered a pure indulgence celebration cake from cafe coffee day via swiggy against swiggy's order no.[protected].
(Note: the order was placed via my husband's swiggy id)

It was my fathers birthday and we arranged for a surprise on behalf of his granddaughter as we are away from town and wanted to make the occasion special for him.

I checked on the cafe coffee day website for a chocolate cake and the description for the pure indulgence cake read "our signature chocolate cake which oozes indulgence in every bite".
Being content with the look and description of the cake i went ahead and place my order.

However when the cake was delivered and when they took the first bite they realised that it was not just a chocolate cake. It had a proper dose of butterscotch filling.
Both my parents have a total dislike for butterscotch and my attempt of a surprise fell flat as neither of them appreciated the taste.
When i liase with swiggy they washed off their hands stating "the manufacturer had a misleading description on their website hence there is nothing swiggy could do to make up for my disappointment however a strong feedback shall be passed on".

I'm sure you will agree that a feedback from them to you does me no good.

This instance has left me disappointed and i feel its imperative that being a longstanding customer of yours i deserve to tell you about this incident.

It was not a normal delivery. It was a gesture to celebrate my dad's birthday. It was a surprise for them from their grand daughter which didn't quite go the way we wanted it to.

The information provided online is not 100% factual which is definitely not an ethical practice.

Ccds mission “to be the best cafe chain by offering a world class coffee experience at affordable prices” cannot be justified with such misleading information.

I hope there's somebody who can take ownership of this matter and let me know what best can you do to resolve this for me.

Regards,

Priya