Cafe Coffee Day Complaints & Reviews

We have sent a machine for repair (docket no.1159) it's been a long time since we are following up on it. We haven't received any response. Everytime we call the customer care number they tell us they are going to call us back in an hour or so but never do.
We have tried all modes of interaction, we don't receive replies to the emails and the phone calls are rarely answered and when they are it's still of no use.
I need this...

Cafe coffee day outlet in park street is overcharging its customers by adding various add-ons like chocolate sauce and ice cream twice in the bill. When confronted about the same, the cashier just apologized and tried to bribe me by offering ccd products. It has happened with me before at the same outlet and i was forced to pay 400+ rupees for a coffee which would have otherwise costed me under 300. They do the same thing with all customers...

I work as a cardiologist at fortis punjabo we get ten percent discout in hospital ccd by telling employee i. D. Today they cut the bill without discount nd when i objected manager asked for my i. D. Card which was n my office. I told her my name nd employee i. D. But she behaved rudley nd refused to give money back. This is how they behave with doctors. I think there behaviour with common people must be worse. I dont feel like visiting hospital...

We had taken a coffee vending machine and returned it back to coffee day in january 2017 but till date, we have not received the refund of security deposit. Have followed up with ankur, vishwanath and piyush from noida/delhi office but there has been no progress. These people have now stopped taking calls and responding to mails. Very unprofessional. They have been saying for the last 3 months that the cheque is sent for directors signature...

This complaint is for paschim vihar branch. I had ordered the cappuccino and sandwich combo. I always orer this meal but pashim vihar branch didnt serve the meal fresh. The cappuccino was cold and the sandwich bread was like stale, sanwhich was very dry. The whole sandwich was disaster. Even i recomend to my freind. Even she doesnt like the combo.
I just feel like i have wasted my money....

Sir,
This is to inform you that i anubhav bajpai (Proprietor) of splendid bakers kidwai nagar kanpur has applied for coffee machine on the date 04/02/2015 with a demand draft of rs 27, 350/- to amalgamated bean coffee trading co. Ltd. & i never picked up that machine of coffee.
I handed over my demand draft to mr. Bharat shah and further while at the time when i talked about the refund of the amount then he told me that the...

I was charged more than two times the expected amount at the ximb square outlet of cafe coffee day (Bhubaneswar). As the staff were misleading while taking the order. I was misguided to believe that i was being offered free of charge toppings on the drink that i ordered in, but the toppings costed more than twice the actual drink. I am looking for a refund of the amount that was ransacked on day broadlight.
If i am not reassured, i...

I have visited to ccd on 16th august 2017, i was using ccd mobile app and i used the 70%cashback offer that was listed in my app. But till today, 24 hours are also completed but also i haven't credited with any casback. Time of visit of my ccd was in between evening 5 to 6. It was a general ccd store. I have ordered a bill of 318₹ and was entitled to get 70% cashback but not recieved yet. Hope the issue resolved soon and i get my cashback....

I was charged almost three times the expected amount at the city center outlet of cafe coffee day (Kolkata) as the servers were misleading while taking the order. I was lead to believe that i was being offered free of charge toppings on the drink that i ordered when in fact, the toppings costed more almost thrice the actual drink. I am looking for a refund of the amount that i was charged dishonestly....

My friend and I went to the CCD in Vashis inorbit mall and the experience that we had there was something neither o[censored]s ever had in ANY eatery.

We arrived at the cafe at approximately 5:50 PM, ordered one regular
cappuccino, one toffee cappuccino and a cheese toastie (don't remember the exact name of the product), the total bill amount adding up to Rs. 490.

By around 6:10 PM the staff started lingering...

Dear sir
This is inform to you that i have working in cafe coffee day last 3 year to but i will resin my job on 25//2016,
But i will submit my pf form on may 1st, but now also i m not get my pf amount if i m calling my head office they will telling me for calling banglore office if i ill call banglore ofice they will tellling me for call chennai office plz check my pf stetus
Name:-mohan
Empoly code:-a97660br...

I went to ccd at raheja mind space, building 10 today at 6:30 pm august 9th, 2017. I ordered the below
1 smoked chicken =134
1 masala chai =95
1 combo =69
Total is 298
298+ 18% tax =351

With taxes the total bill should be 351, but the attendant charged me 494. When asked for the bill he said he will give with order. Even when he came with the order the bill was missing, i reminded him again....

The name of the product goes like Choco Fudge Sundae. The picture of the product in the brochure looks very satisfying too. Upon purchasing, the product was like nothing that we intended on purchasing. Barely any chocolate and quite a lot of vanilla ice cream.
The product is advertised differently and the actual product is a whole different story....

I ordered cake from ccd - prestige shantinikaten whitefield for Rs. 709 (gst [protected]@18%). When i asked for bill, it was stated printer is not working and they gave manual bill. Is the same acceptable ? Need action plan on it... The same thing happened two days back where he charged Rs 113 for juice and chocolate Belgium shot and when i asked for bill, he denied. After fight, he gave me bill and it stated amount for Rs 107.I am sure there is...

Today i visited ccd at surya nagar, bhubaneswar.
I ordered for :
1. 1 smoked chicken sandwitch - 129
2. 2 sizzling brownie - 176 ×2
3. 1 classic lemonade - 100
Total - 581
With tax - 665.24 (gst 14.5 %)
When i asked for bill the lady memtioned it will be given to me with my order.
Later as it didn come with order i asked thrice and i was told that my bill was lost( within 30 min)....

The ccd store has no proper code scanners and even computers dont function most of the time, they make excuses again and again.
The system of paying through beans from the phone wallet is not working at all, and they are giving the useless excuse that the beans and online wallet system has been ended by the company.
They do not provide services based on the latest offers about which we come to know through the app....

Yesterday i went to ccd at radhekrishna avenue, navrangpura ahmedabad. I ordered a combo of cafe frappe and burger. I was knowing that price is 200+ taxes. But the guy on counter asked me to pay 340 rs. Which can not be possible in any circumstances. I asked him to show printed invoice but he showed me on computer invoice that it is 340. I got momentary satisfaction and went back to seat. But then i thought that if gst is 18% how can bill...

I visited your ginger hotel property at bhubaneswar yesterday, when i asked for a green apple soda - i was being pushed for a sugarcane juice. I inquired about is it of local company or of ccd, the guy at the counter said it is of ccd. A doubtful me, asked for the pack & as obvious it was of some company from south.
Post that we ordered regular cold coffee & were served at the table & finished & left. I still haven't got the bill -...

Ccd at aroma hotel chandigarh, i am a regular customer of ccd from last 15 years, but last night i was very much surprised that the quantity of coffee in a mug is too low only the fog shown in the mug, complaint made to mr. Amit kumar, working at that time, no reactions, no satisfactory actions made by him. Why customer coming to ccd to pay high value of your coffee, because of your quality and satisfaction, but in my case both are too much...

We had ordered heaven stake, and it never came. When we called the waiter to enquire about it he was totally forgot the order we placed and asked wat did we ordered. It was so disgusting. Will never come back. (Koramangala the lounge menu). Irresponsible staff. We had to call them to take order, never come if don't call. All wer so casual. Spoiling the brand....