Cafe Coffee Day Complaints & Reviews

Hi,
I had placed a prepaid order online at cafecoffeeday.com/shop/buy, with order number[protected] on 9th feb 2018. I was assured that it will be shipped within 2-3 days and will be delivered within a week. 6 days have passed by and the order hasn't been shipped yet. Customer care has no clue when it will be shipped. Also I was told that I cannot cancel the order since the payment has been processed and a refund cannot be issued....

Dear Concern,
please not that on dated 12/01/2018 i visited the cafe coffee day in shipra mall, 9 vaibhav, khand indirapuram and take 2 vanilla capuccin under festivedelights 50% cash back offer by app but very disappointed because i only receive 31 beans and till date no other bean has been credited in my account on without tax bill value 324.38 rs
i tried customer care to resolve the issue but they say i need to mail over...

App was not functioning for the second time in a week. This seems has become a routine problem of this ccd - raghuveer nagar jalna road aurangabad, shop no. 1, ground floor of the building. Kindly look into this. : (If this persists then think i will cancel my app on the phone. The offers are useless if you cannot use them at all. Please do try to do something as this is not acceptable....

Little app is showing a offer from CCD which i bought . When i visited the outlet for redeeming the offer they refused the existence of this offer . If the offer has been withdrawn then why it has not been withdrawn from the app and why are they selling it till now. None of the customer care number is responding . My money has been debited from the account . It is still showing that the offer is valid but the outlet is refusing to accept...

I am a student at iit, kanpur. I want to file a complaint against you guys for serving non-veg burger instead of a veg burger to me and my friends multiple times. For you, this might be a simple useless mistake but this severely affects the sentiments of a person who is a hard-core vegetarian. You should take strict actions against the employees who are doing these activities not even once but many times. This shows your negligence towards...

Hello sir,
I usually use to come to ccd at sarbha nagar, kips market, ludhiana. I ordered your staff for one devils own coffee and two cheese toztizza.. But by mistake he punched two coffees and 1 sandwich.. O told him that he punched wrong bill he was arguing with me that i ordered for two coffees and one sandwich... And he was making so rude faces.
So please its my request you to make your staff let know to be polite and...

My name is vasu dev roy i order mary maker 2. From rupees 1938 rupees but by this time order i only get 8 pack of capsules but remaining 8 i don't get so total deal of this order is 16 pack of capsules but i only get 8 pack of capsules from since 26 december i repeatedly complain many times but no one could answer my contact number is[protected] and this is also my order if you check this number my all order and transactions will be showed...

I'm regular customer of ccd. I ordered through swiggy. One item was not available. I asked them to either upgrade the item or cancel that particular item.

Ms soumya from ccd spoke in a rude manner and hung up the call.
She refused to talk to me.

This is not the way to treat a customer. Now a days there are many coffee shops to order example starbucks.
Since ccd is an indian merchandise i'm repeatedly...

Still? I got reply from ccd after so many follow up that we don't have items in stock for which you placed order.
And your voucher will be effective again in 2 3 working days you will receive mail for this
Till time they have not done anything with voucher or not cancelled order.
What ccd things? Guys stay away from ccd and do not buy any there product they don't need customer aany kind corporate customer or regular customer,...

Still not able to get my order delivery, order placed sixteen december 2017,
How much worse service you are planning to give, too bad experience will never suggest ccd to anyone

Called on 22 dec got reply, your order will be placed on 23 dec.
On 30dec got reply - it will be placed on mon
On mon 1jan called got reply - within 24hrs?

How many 24 hrs you needed very worst service....

On 31st december, 2017, the cafe coffee day outlet in pune, maharashtra at sachapir street, off m. G. Road, camp - 411001 claimed to offer only king-sized coffee servings as a scheme due to new year's eve. However there was no offer or combo pack or discount on this king-sized coffee, nor was it mentioned anywhere in writing or a poster/pamphlet in the ccd outlet. This was misleading and cheating as it did not seem to be official and the...

Your company is having one store near birla college kalyan (West) which is just attach to our house.
From that store high amount of noise of your consumer talks is coming which is disturbing and irritating to us.
We told manager and staff of your company to solve the problem, but bad response is given from your store. Manager and your staff are always arguing with us regarding this issue.

So please solve our...

In the park street located store i was charged for "plum pudding coffee" (Inr 150) and the bill mentioned the same while i had asked for a plain cappuccino and was served the same. The workers didn't wear any name tags and on asking their names they gave "sangram and kumar". Their reply to the bill was that this was the only way they would be serving coffees ; inr 100 extra for a regular cappuccino. The reason for no name tags was that they...

I visted ccd powai on 19/11/2017 with my one friend and a prospective partner for business meeting. I ordered lemon tea, ice coffee and water bottle and began my meeting around 4pm, as we were engrossed in the meeting i did not saw the time and the meeting went till 6pm and along with that finishing our meal. One waiter comes and ask us to leave as we were sitting for long. I replied that i won't get up unless i finish with my meeting to...

In ccd of belapur CBD..the staff members dont respond properly they have no manners to speak to d regular customer and they complain to couples that couples are not allowed ..this is totally rediculous...and the behaviour of the staff is disgusting..bills are not provided printer is damaged washroom is closed since a couple of months and during offers they dont respond properly...

Yesterday i ordered two burgers
Venue was iit kanpur dated 13/12/2017
It was takeaway
Burgers were not properly madesecondly i found hair strain in one of aloo ticki
I am higly disappointed
With the service
I ordered many times from this
Bt it never happened earlier
This is nit the standard of ccd
Please try to be more hygyineic

I want refunfd for my ordermy phone...

Extremely shocked and disgusted by the behaviour displayed by your counter attendants at the fc road pune branch. Went with my father on december 2nd. The total exclusive of taxes for a latte and frappe worked to ₹262. I was charged ₹363. On asking for a bill, it wasn’t given claiming that the printer was not working and it will be given in a while. Also, the regular latte wasn’t available and i was forced into purchasing the larger...

I anuj thakur had joined cafe coffee day for 1 month college training purpose. But during my interview the hr told me that they have a training program of 3 months and cannot put me through the training hence i will have to do the regular job as a guest relations executive with id no-a142318, in this i will receive my training and will be paid for the job. I gave my interview at ccd head office at kondhwa, pune, maharashtra. I was assured...

Hello sir/mam i am working in ccd from last 30months i m frustrating from chandan city manager usne sare ccd staff ko preshan kr rkha h transfer transfer jo usko pese deta h wo usko apne area me rkhta hai behncho ganda aadmi hai bhot zada mera naam anthony hai a114747 me pichle ek saal se preshan hu salery nahi aati puri kabhi ab to esa ho gya h me zada he preshan ho gya hu isliye ye complaint kr ra hu pls do something for me......

Incident date : 30/11/2017
Outlet - cafe coffee day outlet at terminal 1 - mumbai domestic airport near gate no. 27.
Ccd person concerned : mr. Matin
Narration of the incident
A) when i reached ccd outlet, there was only one lady who was managing the counter. She was awaiting the return of mr. Matin and trying to manage the counter and the orders, she could not attend to the customers waiting at the queue to place...