Cafe Coffee Day Complaints & Reviews

Dear customer care,

I have visited your franchise at the vadapalani, branch located in chennai, i have ordered a non-veg sandwich today, i have no problem with the service they provided, but when i ask for the bill, they gave me a handwritten bill. Since i had asked for the printed bill they said that there is a problem in the printing machine. I think this is not the right way to provide the bill to the customers as the...

I visited cafe coffee day in 19a dr. Meghnad saha sarani - southern avenue, kolkata-700019 on 9th july, 2017 at around 9:25 pm. I paid an amount of rs. 307 from my credit card but the person on the counter said that there was an error in the credit card machine but i received a sms that the amount got deducted from my credit card account. He said it will be refunded so he tried with my credit card again and i received a message that the earlier...

Hi,
I purchased something to munch from ccd at sikanderpur metro station, new delhi. Its cost me around rs.588 and use my card to pay. With in a while a received a text showing a deduction of rs.5880. I asked them for this. They assured me that i'll get my refund with in a day. But now its more than 15day but still i'm suffering for my money. Please never visit ccd.
My complaint no. Is 114499...

I am rameez hassan, phd scholar at aligarh muslim university, aligarh. Last time, i visited banglore for scholarly reason and i with my friends got opportunity to visit ccd ashoka piller banglore. One boy naming mr. Adil was there, that time he was perhaps alone. He was very impressive with his language skills and order suggestions. I was impressed when he introduced ccd app and other combo discount app to me and my friends. By nature, he...

I really disappointed today while visiting to one of the ccd outlet in gwalior which is located at silver estate city center..
The behavior of staff was not good and the basic amenities like paper napkin, normal ro water and even water in washroom was not available..
The way of talking of the staff was also not good.. Better take a serious action against them...

This is a feedback rather than a complaint.

Last week i visited cafe coffee day sonwar. However as soon i entered the place it was engulfed with a foul smell all over the place.

I ordered a coffee and wanted to have a brownie but as the place was filled with flies buzzing all over the place, i had to refrain myself from having a brownie, so i had a coffee instead.

I am writing this so that the...

The servise which is provided like a begger behaviour (He should know that we are paid and the way of hospitality should be good to see you again. Lost hope with ccd on service on kolar highway) he turned his face differently when we asked about product and product which we need is not available. No custamization. We orderd different coffes but every product taste same no difference. One guy sujjested to download an app which is helpfull...

1st july 2017, I visited the cafe coffe day store barasat in city mall with my brother. I ordered a dark passion and an ice cream, where i was charged rs 94 uncessarily. They asked me whether i require tge extra cream or not, i said yes. Firstly they did nt give me the bill, secondly, when i asked fir it, i found they charged rs94 extra. The bill stated it was for the a popcorn whereas the staff stated it was for extra chocolate chips which...

The coffee day outlet in forum mall, koramangala, bangalore has a poor hygienic conditions. There are a lot of house flies which usually sit on the food and the table. I ordered for a sandwich and it tasted a little stale, the food items aren't as fresh as they are supposed to be. They need to have fly repellents.
Please look into this matter. It's a matter of concern....

On 20th june 2017 evening, my friend and me went to park street outlet of ccd at around 16:00 hrs. We ordered for 1 unit of watermelon lyche punch (@135.00 inr), 1 unit of cool blue 550 ml (@134.00inr) and 1 unit of classic lemonade (@125.00 inr) which may be confirmed from the cctv footage of the said outlet. However, surprisingly we were billed for 975.00 inr and as we had scheduled bus to burdwan @ 18:00 hrs. From esplanade bus depot we...

Today i had visited ccd in rr nagar, which has newly opened near jain collage, i ordered for 1cappuccino and 1dark passion, which they served browni in dark passion it's not up to the mark it's very hard and the quantity is very less compare to other cafes, and moreover in this cafe card swiping machine is not working and paytm is not accepting but they have pasted (Paytm accept hear) board, i demand for bill three times they denied to get...

I have complain regarding the lake view road branch of cafe coffee day, kolkata. The staff working there prepared our sandwich and burgers using bare hands without any gloves. Upon enquiry the staff admitted they have been provided with gloves by the company but they don't use. After i complained the gloves of the cleaning lady were used but the lady preparing food was still not using gloves. It's highly unhygienic and unhealthy practice!...

Dear team,

I'm highly disappointed due to facing technical issues during billing, multiple times.

Today morning when i made a payment of 469/- to ccd vijaya bank layout bangalore, the amount got deducted from the ccd app lime wallet (Screens attached herewith) but the executive at the counter insisted me to make the payment again due to some technical issues. The same thing happened on 11th of june, i had made...

I have visited ccd many a times with my friends and family. And must say the services and the food is awesome in ccd. But there is one place that i visited which is not that good in terms of hygiene in r-mall in mulund west 3rd floor ccd. I have seen many cockroaches and on one particular day i had seen a mouse entering the kitchen area. Please c through the matter...

Hi,
Not satisfy with the services of ccd staff saharanpur. I order for 2 cold coffe worth rupee 400 that guy charge from me but what i came back & sit on the table i saw a broucher of combo offer on which there is mention a sandwich with cold coffee at rs 209 each.
When i asked a guy that why don't you suggest me that combo offer when am paying rs 200 each so i can pay rs 209 also then he said that he already punch my order.br...

I'm a regular ccd customer and today i came with my friends in kormangala outlet tried tender coconut lemonade and let me tell you it tasted outstanding.. But i just took 3-4 sips and yeah done with it!!! The best part was even though glass seems to be quite big, 80% was filled with ice.
Really disappointed by trying out something new. I can get this outside just for 20/-. I felt like a complete waste of money.. Literall looting.br...

Don't you guys look into the profile of person to whone you are giving the franchise? Or is it just pay the amount and anyone can get your franchise???
I was there for for a client meeting abd you know what... The store supervisor (Highly unprofessional attire) started saying tgat you have not ordered anything and you must need to order sonething! I said him once the meeting is over i will do it can we please talk about it later....

I am a regular customer of CCD but behaviour of your staff is very rude including manager and when I was sitting on the chair out side of CCD your manager told me that u can't sit here because this is my property. Your manager told me if you seat here I kept my chairs in my godawn.. I think it is my duty to inform you about behaviour of your staff is not properly so you take action against them.....

I am regular customar of your cafe coffee day. But your manager is doing very rude behave. Your manager told me i can not seat here beacuse it is my property. He told me and my friends if you are seat here i kept all chairs in our godawn. It is not cafe coffee day policy they treat me like owner of cafe coffee day he have very attitude of his post. He forget how to talk with customar and how to treat customar so please give him training how...

I am customar of cafe coffee day at gandhidham. I am doing my business.
Your staff doing rude behaviour with your customar including managar. They told your customar it is our property so you can not seat here.. You can not seat here more than one hour.. We give order regularly but they told us you don't do meeting in cafe coffee day beacuse it is not in our policy but they don't tell anything when someone playing cards in cafe coffee...