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Cafe Coffee Day Complaints & Reviews

3.7
Last updated Apr 12, 2024
Complaints 735
Resolved
538
Unresolved
197
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Cafe Coffee Day Phone Numbers

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1800 102 5093
197
106
1860 500 4422
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+91 80 4001 2345
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62

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Cafe Coffee Day Head Office Address

#23/2, Vittal Mallya Road
Bangalore North
Bangalore District
Karnataka
India
560001

Cafe Coffee Day reviews & complaints page 21

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R
Rashmi Varghese
from Rewari, Haryana
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Found foil pieces in my Cocoa Latte

Address:560043
Website:www.cafecoffeeday.com

Had ordered for an Egg Wrap and Cold Cocoa Latte

The Wrap came in an already opened package, looked like a used package. The bottom almost gave away and the scrambled egg pieces were falling all over the place.

The first sip of the Latte and I almost threw up because it was too sweet. That's when I found foil pieces in my mouth.

Got it changed. Same glass, filled to the brim, sweet as sugar syrup,...
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P
Prajakta surve
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I did not get a copy of the bill

Address:Mumbai City, Maharashtra, 400088

I had my cup of coffee today evening i.e. on 8/04/17 hich was paid for by my card at 19:55:43.
I visited the CCD outlet of Deonar, near the Telecom Factory.
The billing amount was 452/-
I need a csutomized copy of my bill.
It totally skipped my mind to ask for the same when I was in the cafe, but now that I think of it, I think I was wrongly billed....
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P
Paresh S Gude
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not Accepting Coffee Voucher

Address:400088
Website:www.cafecoffeeday.com

I had visited Café Coffee Day at Deonar ( opp Telecom Factory ) to redeem a Coffee Voucher yesterday 4th April 2017.

On seeing the Voucher, the person at the counter promptly told me that the voucher cannot be redeemed at their outlet & I should go to some other outlet. His body language & attitude signified that if one wishes to pay by cash or credit card, he should take the coffee or else go to some other place. They were...
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A
Anushi12
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst cake quality

Address:Hyderabad, Andhra Pradesh, 500084
Website:CCD

This is regarding the Recent purchase which i have made from one of the CCD outlet.
Outlet Address:

RMZ building
Hitech

Item Bought : Hazelnut karat cake
Date: 31st March (Bought in the evening)
Price: 650

The cake was not at all good, it was tasting bad seems like it got rotten
This is very disappointing experience that i faced, the occasion was totally destroyed.Worst...
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D
Divisha Jain
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Paid dues amount

Address:New Delhi, Delhi, 110006

Hi
I am regular customer of ccd on march 18, 2017 i been to ccd barakhamba cp. I made payment by paytm but the person said it failed so i made payment by debit card but amount has been deduct from my paytm even.

Please look into this matter

For your ref transaction id and amount mentioned below
Transaction id : [protected]

Amount : inr 670...
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A
amitpr
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst service

I visited the CCD outlet at Hiranandani Meadows (Thane) on 27-March-2017 with my family. The experience was really horrible.

1. Had a free cappucino coupon which was denied by the person at the payment counter by giving weird reason that this coupon is valid in other CCD outlets but not at this outlet.(Validity of coupon is 31-March-2017)
2. After placing the order, an order number table tag was provided which we kept...
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জয় সততা
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Over billing

Address:Kolkata, West Bengal
Website:www.consumercomplaint.in

I am very much shocked when I see the bill of the CAFE COFFEE DAY, CITY CENTRE 1, SALTLAKE, KOLKATA. I have odered two capachinos king size worth Rs. 110 each.The salesperson, who had come to receive the order, has asked me for some extra things but she never told me about the extra charge payable for that. I thought its might be free of cost. But when I recieced the bill it was Rs. 726/-!!! Somehow I managed that money came back from there...
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A
Ann21
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Chicken Sandwich

Address:600028
Website:www.consumercomplaints.in

24.3.2017 : Ordered chicken sandwich from the coffee day located in my hospital. When I opened I hardly see any veggies or chicken - only few tiny pieces of chicken cubes, 2-3 capsicum small pieces. I paid Rs.70 for this chicken sandwich, which i think is not a value for money I paid...Kindly help me getting my money back. Attaching Photo for your perusal....
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A
ahir jay
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cafe coffee day

Address:Surat, Gujarat, AHIR22
Website:cafe coffee day

Sir .it has been come to my knowledge that my ccd id mob.no [protected] was continuously used by some unknown person whenever i tried to login my id i have a notification that my id has been login from another devise. It is my kind reqest to you to solve my problem. I will give you the required information to prove that i am true in what i had said to you earlier in this latter.i request you kindly to solve my this problem as early as possible...
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Dhruv Baria
from Vadodara, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Inappropriately charged by cashier

Address:Vadodara, Gujarat, 390015
Website:www.cafecoffeeday.com

I went to ccd store on 17 march located in Sayjigunj vadodara. I installed app for first time & also activated lime wallet. So as you know that by default I can use 75 beans and wallet beans as well, so I ordered a cappuccino its bill was 110 rupees.The cashier told that I would have to give 35 rupees in cash because I can only use 75 rupees for first time, I tried to explain him that I have 51 rupees in my wallet, but in vain.So I had to...
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H
Hetal Dama
from Mumbai, Maharashtra
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Beans wrongly redeemed

Address:Thane, Maharashtra, 400607

Hello,

I was at Cafe coffee day, Vasant Vihar/ Hiranandani Meadows, Thane, Maharashtra I tried to redeem my beans but there was some internal server error so that said it could not be redeemed. I paid with the card and earned the beans(after applying bonus offer).

After I got home, an hour later my beans got redeemed. So in reality, I have paid twice for a cafe frappe. Please reverse 155 beans redeemed for...
+1 photos
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R
Rimil Hembrom
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Quality of cake

Address:Kolkata, West Bengal, 700091

So, I went to CCD in salt, lake, sector-2. It was my birthday and I was alone in kolkata and decided to celebrate it by myself. but when I tried to cut it at 12 am what i found that the cake was so hard, I was unable to cut it with a spoon.You can't give the excuse that it as frozen because weather in kolkata is pretty hot and cake should have softened by 4-5 hours. CCD, you yourself know that you ppl charge too much for any and every product...
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T
true mariner5
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Customer service at ccd store

Address:400706

Ccd store at nerul sector 19 near ruparel gardens is horrible.
I went to the store to claim a free cappucino and grab a bite.
Wifi wasnt working.
So I ordered a cappucino too.
Debit card paying machine wasnt working too.
So i paid cash.
When the sandwitch arrived i asked for some ketchup.
Guess what no ketchup too and the person instead gave me mustard ketchup.

Seriously a horrible...
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bittu2017
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mahima trinity mall.. your cafe mr. shahrukh is misbehaving

Address:Jaipur, Rajasthan, 302019
Website:www.cafecoffeeday.com

I am a regular coustumer of cafe coffe day... today I am visit your branch mahima trinity mall.. your cafe mr. sharukh is misbehaving and abusing to me.. he is only person who are misbehave the coustumer and the other staff is well good behavior.. plss i hope to consider my complaint as soon as possible.. when i say that about the hot coffe then his words are " FREE KI COFFE H AISE HI MILEGI.. TUM LOGO KO DAIRY MILK WALO NE KYA OFFER DE DIYA.....
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M
Mkat
from Mumbai, Maharashtra
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Unable to login

Address:Thane, Maharashtra, 421301

Help me out through the login procedure i dont knw why i am unable to login..my user no. Is [protected] pls help me out asap... Mail me at [protected]@gmail.com i really need my account back as i am a regular customers and please revert me back at the mail id asap waiting for your positive reply being a big brand u are at my watch list of how much you do help to your customers lets hope for the best from your side...
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Shrejani
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Served non-veg instead of veg food

Address:Mumbai City, Maharashtra, 400058
Website:www.cafecoffeeday.com

During my recent Visit to the Cafe coffee day outlet on 21st February 2017 at 8:30 pm located at Mayfair-Meridian #6, Ground floor, Ceaser road off SV road, Amboli Nakia Mumbai-400058, I placed an order for 1 Vanilla Cafe latte and 1 Intl. Veg Burger (American Crispy) which has 2 pieces a plate. Out of the two pieces served to me of the aforementioned burger one was as ordered Veg American Crispy burger and the other one was a non veg American...
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M
Manjima Sen Shome
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mis handling of customer

Address:560043

Today I have visited ccd branch of kasturi nagar, bangalore. Only one person named abhishek was handling the entire store during busy lunch hour. When i have requested him to take my order mr abhishek told to wait for 5 minutes as he is very busy. After half an hour of waiting when I have again requested him for the order he simply refuses and told that I havr to wait more as he is very busy. This kind of incidents hampers the brand image...
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subba1234
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment double billing

Address:560070
Website:www.cafecoffeeday.com

I have had a double billing on my debit card on 11th Dec 2016 in the jayanagar outlet of Coffee day. The two transactions have been done on my ICICI card as below
MPS/CAFE COFFEE/[protected]/0
MPS/CAFE COFFEE/[protected]/0

Both have been for Rs. 219. Please reverse the transaction, and the lady at the counter said that it will be reversed though i showed that it had already debited. Please reverse....
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J
Jegan Nanjaiyan
from Khirkiya, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complaining about coffee day Technical Staff for installation

Address:Tirupur, Tamil Nadu, 641605

Irresponsible and very poor manner reg an enquiry about installing New coffeeday Machine
Contact no of irresponsible person [protected].
Name not clear and he is not ready to declare his name too.
Very much excited to know about the company to appoint a person without a name.
He committed very short period of time likely to be committed that will be avail for installing in an hour many times and disappointed me...
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Naeem Khan Shaikh
from Rawatbhata, Rajasthan
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Pf regarding

Address:Kota, Rajasthan, 325004
Website:not fillup online form

My name .Naeem khan quraishi

i fillup of line form but not response.two time .than after online pf form fillup .but my near not avelable estblishment code
My pf form not fillup.plz send my estblishment code send me .1 year i do trying
my pf number .kn/bn/25459/45722
UAN.No. [protected]
my mobile No.[protected]
gmail.Id. [protected]@gmail.com...
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