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Cafe Coffee Day Complaints & Reviews

3.7
Last updated Jan 26, 2024
Complaints 734
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Unresolved
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Cafe Coffee Day Phone Numbers

Toll free
1800 102 5093
197
106
1860 500 4422
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70
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+91 80 4001 2345
78
62

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Cafe Coffee Day Head Office Address

#23/2, Vittal Mallya Road
Bangalore North
Bangalore District
Karnataka
India
560001

Cafe Coffee Day reviews & complaints page 26

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R
ritika kundoo
from Muzaffarnagar, Uttar Pradesh
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Cockroach found in cafe frappe and owner/manager unapologetic

Address:New Delhi, Delhi, 110019
Website:www.cafecoffeeday.com

Location: ccd gk2, new delhi found a big cockroach in my cafe frappe and no one was sorry about the incident. I have not received a call from the owner or the manager and when the incident was brought to their notice, all they did about it was to offer another drink, which is ridiculous and demeaning. It is scary to know that a big franchise like ccd, based in such a posh locality is taking hygiene so lightly. Is it not their first priority...
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chandu99899
from Hyderabad, Telangana
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Found aluminium coir (3 inches) in ice cream

Address:Rangareddy, Andhra Pradesh, 500060
Website:www.cafecoffeeday.com

Found aluminium coir (3 inches) in ‪#‎chocolateflavouredicescoops‬in cafe coffee day
Almost i ate this aluminium coir and it was strucked in my throat. No one was responding in cafe coffee day (Mushrabad cross road, dilsukhnagar) branch.

We thought quality will be good in these high class shops and went there but this is the situation we have faced. I am pregnant and thought to eat quality food but here also same...
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Isha Thakkar
from Bengaluru, Karnataka
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Irish coffee cappuccino

Address:Surat, Gujarat, 395001
Website:www.cafecoffeeday.com/contactus

Respected sir,
not actually respected!!! yesterday (29/05/2016) i was having coffee at ccd ( at ginger hotel branch, surat, gujarat.) where i found cockroach in my coffee. In fact just before that another customer complained about that only!!! so are you guys providing cockroach for free or you charge additional charges for that? or how can i figure out that cockroach was a vegetarian or a non vegetarian ? look fellow this is a serious...
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S
Sudarshan1990
from Chennai, Tamil Nadu
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Franchise security deposit is not being returned

Address:Chennai, Tamil Nadu, 600001
Website:Cafecoffeeday.com

I'm a franchisee in coffee day xpress division and from chennai. Our franchising agreement expired on 3 years and we wanted to take back our security deposit. We applied for the same since jan 2015. After 6 months they said us that you need to sign a closing form.

I went to the chennai office to finish the formalities by june 2015. Since then i'm just calling them every week and emailing them for which they don't respond on...
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1
12ss
from Noida, Uttar Pradesh
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Transaction done twice for one bill.

Address:110092

Visited ccd at connaught place and paid via credit card, but the executive over there after transaction replied that it had failed so transaction was again made. When i checked it was deducted twice from my account i. E rs 392.

I ordered for two fruitzer frzers with mint and total order was for 392. The executive (Female) over there asked for payment, handed over her debit card and then she had taken password also and then...
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T
tushgupt
from Delhi, Delhi
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Feeling cheated

Address:New Delhi, Delhi, 110063
Website:www.cafecoffeeday.com

I got a call from cafe coffee day, new delhi i response to my earlier post and the person was asking to refund the money but did not get the complete details from me and disconnected the call. I got call from the number +91-[protected].
I tried this number but its coming invalid number. Please suggest and look into the matter.

Tushar
+91-[protected]...
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D
Dorean Elizabeth
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Quality of product

Address:Kolkata, West Bengal

Just look at the image I have attached to this complaint, and let me know from which angle what the Coffee Day in Shopper's Stop at South City mall in Kolkata, India produced and charged me for, is even remotely close to anything that the your advertisement promises.
This is what I received when ordering your "summer special" tiramisu smoothie. The excitement I arrived with to specifically order this one thing from your menu for myself...
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I
Inoxent Boy Nikhil
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Not recieved P.F money

Address:Dehradun, Uttarakhand, 248001
Website:Consumer Complaint.

Dear sir,
With reference to my pf forms which i had filled to my ex company.. Cafe coffee day and until now i didn't received my pf money.
I joined cafe coffee day on 09-january-2013 and resigned on 06-november-2014. I already so many time send my pf form on cafe coffee day, chandigarh head office. But they are not taking any action. Its been more than a year that my provided fund amount not received. This is not the way to...
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S
sachinsheoran
from Delhi, Delhi
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Pay from paytm but your coffee shop employee refuse

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Team,

I order coffee and pay vai paytm but your employees refuse my payment . He provide me bill and said take return from our company . I cant help you
So refund my Money asap.
Pls find the attachment of my bill
Thanks
Sachin...
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Niharika Yograj
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding lethargic behaviour of the manager and delay in service

Address:Bangalore, Karnataka
Website:Www.cafecoffeeday.com

Dear sir,
Had been to the cafe cofee day at richmond road there was no power as usual and the ac was not working wen asked about the ac the "manager" did not bother to answer n he told the staffs dat he had better things to do. The sandwich was served after 20 minutes and wen i went up to him n asked him y it was taking so long he gave a rude reply this behaviour is not acceptable i would want the respective people incharge to take...
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I
Inoxent Boy Nikhil
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Until now no received my employee provident fund

Address:Dehradun, Uttarakhand, 248001

Dear sir,
With reference to my pf forms which i had filled to my ex company.. Cafe coffee day and until now i didn't received my pf money.
I joined cafe coffee day on 09-january-2013 and resigned on 06-november-2014. I already so many time send my pf form on cafe coffee day, chandigarh head office. But they are not taking any action. Its been more than a year that my provided fund amount not received. This is not the way to...
+2 photos
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N
Nikita Pai
from Nagpur, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service

Address:Pune, Maharashtra, 411052
Website:Cafe coffee day

Pathetic service. first of all I had asked for 15 % discount by seeing the dangler which was displaying get 15 % off on ur axis card in this store which the counter person straight away ignored the discount which was OK. Later after taking the order he punched some mineral water and said this is ur discount.after that he had swiped 10 RS extra which later he returned me after he saw that I'm noticing the bill and more pathetic was that after...
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A
ananthkamat
from Bengaluru, Karnataka
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Cake was overcharged

Address:Bangalore, Karnataka, 560033

I purchased a box of 'hazelnut karat cake-butter cream' from ccd banaswadi bangalore branch. The mrp on the box clearly shows "mrp rs. 625.00 incl. Of all taxes". However the billed amount was rs.660 (Price rs.549 + [protected]@14.5% rs.79.61 + service tax @5.6% 30.74 + sb cess @0.20% rs.1.10).
My first question is why i am being billed rs.660, when the price clearly is 625 inclusive of all taxes.
Secondly, what is this new price...
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L
labdhi
from Mumbai, Maharashtra
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Cheating on product

Address:Mumbai City, Maharashtra, 400077

I have noticed this in many cafe coffee day outlets. we buy products of higher range and we are been served the product. today i bought a cold drink in called dark frappe and i have served cafe frappe which is of lower range than dark frappe i told them this not a dark frappe several times but they refused to accept their fault. Many cafe coffee day outlet are doing this we buy a higher range product and served a lower range product. such...
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C
coolsun03
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cappuccino takeaway open pack

Address:380013
Website:www.cafecoffeeday.com

I ordered take away 2 cappuccino from ahmedabad university area CCD.
they gave me 2 cups in paper bag, same i taken into car and went home.

reaching home i found it was leaking much and whole car seat was damaged. at checking i found to know coffee cup was having "hole" in lead.

contacting ccd, they said we pack in open lead only.

customer care/toll free/mail/facebook/website contact form,...
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Shuchismita Mukherjee
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Staff are untrained and unprofessional

Address:New Delhi, Delhi, 110048
Website:www.cafecoffeeday.com

I visited ccd in stellar it park on the 30 March 2016 at 6:30pm. The evening duty staff are just not interested in taking any orders. 1st, They prefer to stand outside the cafe and watch the match. 2nd, When asked for normal white coffee they said milk is over; to my suprise they made a white coffee for them self. 3rd, they kept pushing on the glass walls to make noise.
4th, they didn't tell the customers that the cafe is closing...
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kamal saiyed
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Remaining balance in cafe moments card which they should not sent me refund which balance is available in my card.

Address:Bharuch, Gujarat, 392001
Website:www.consumercomplaints.in

I have a cafe moments card and I have 1136.00 Rs bal. is available in it. when I send the details for the card and remaining bal. the company executive which name Aditi says your card has been expired and the balance will not be refund. I dont know how they can do that when I purchased the card they didnt say me the validity of card is lifetime. i have call on tall free numbers but that are not available. My another friends say me that they...
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Bhaskar Dangat
from Gurgaon, Haryana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Orion wakecup coffee machine faulty

Address:Pune, Maharashtra, 412101
Website:www.cafecoffeeday.com

There is no easy way to get my issue fixed, called CCD support, sent a tweet out, sent a Twitter message, but no body is bothers l, here is the story

I had purchased a wake up Orion machine on friendship day I guess it was
August 2 2015
DY Patil CCD, Akurdi,
Pune
Maharastra
And 10 robusta packs of capsules
The machine worked for few months and then it started blinking red light as...
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Niharika Rawat Tambi
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding footage

Address:Jaipur, Rajasthan, 302018
Website:Consumer complaints

Respect sir / mam,

I visited ccd karol bagh metro station store on The 13 th of march 2016 at around between 3 30 - 4 30.
I had by mistake left my wallet at the store which i realised a day later. I am from jaipur.
I immidiately called up there. But nobody helped me that day. I kept calling one person to another.
Then i had a word with the manager there whose name is Sumit. I had a word with two of...
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Jatin Bhatt
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Vile parle west mumbai outlet

Address:Mumbai City, Maharashtra, 400058

Yesterday 19 March I visited early around 10.45 am - vileparle west next to railway station - close to McDonalds.

the outlet was fully empty - I was only person who entered.
the outlet was fully smelling of keroene which was spilled in a food n beverage - kitchen area - that itself was a grave danger

staff kept fighting with each other loudly - and live RAT was roaming around - she says it usually many...
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