Cafe Coffee Day Complaints & Reviews

I went to Cafe Coffee Day's Inside Mihir Apartments, S Dnyaneshwar Marg, Mumbai, Maharashtra Store on 5th September 2015 around 10 PM, We Ordered 2 cafe Frappe one with vanilla, guy at the counter ask us to pay Rs 446 for it.We asked him for bill he said "wait have your order i wil give it. At the when we again ask him for bill he told us there is some machine problem and he gave us a hand made bill with a CCD stamp on it and written choco freppe price on it but i ordered Cafe Frappe.This was my first time at CCD and i am having very bitter feelings about your company.I need Your help to get my money back. I am looking forward for your help because these type of employee are spoiling your companies image and our money. Thanks Hamant raj Tripathi Contact No.[protected]

I had a meeting with a colleague at CCD mani square Kolkata. I ordered two cups of cappuccino, when the person who was taking the order asked me 'whether I need any flavour?' I clearly said no. They charged me 387 rupees for two regular cappuccino. Name of the guy is Shankar. This is simply a cheating, charging extra duping customers.

I recently visited the ccd store in the Hyderabad airport. Where I gave the person in the counter a 100 rupees and asked for a water bottle. I was talking on the phone with someone and didn't ask for the bottle for a few minutes. When I asked them for the bottle they said I never gave the money. I sked for the CCTV footage for clarification but they said its in Bangalore, and their response was poor. I had to pay again for the bottle. It's not the matter of money but in important places like the airport many ppl come and go. It's not advisable to have such incapable staff in such places.

Dear sir /mam two year have been completed still i did not get my experience later, now iam totally tired and dis sestisfied because 100 time maximum i did mail about this matter.but no body take action about it .mr parhlad and HR department of chandigarh is tha main cause .thease are so care less person due to them iam facing that kind of problem .these person so egostic person .even today iam aslo met with HR departmenyt chandigarh MR ABISHEK...

Purchased one combo 59ER meal + combo Veg Samosa + Filta fresh from Coffee day global ltd, Janakpuri C Block Delhi. Address C 1 /13, opp. Mata Chanan Devi Hospital on[protected]. Regret to say that samosa was not chewable/ eatable being like made of rubber. Inspite of complaining sales man kept on saying this is okay and served like it only. Highly objectionable behavior and quality of food and service. Bill no. 7127 dt. 13.8.2015 time 18.29.20 order no. 1. Let me see the action taken by you on this complaint. Thanks, Munishwar Sharma.

I am a CCD member and I have been repeatedly asking the staff at Infosys Ph 2 Food court 2 to stock brown sugar but it is not being or ordered or requested. I find this kind of service to worrysome. I think CCD should meet customers expectations especially if they are deciding to be a member and form a relationship with the coffee chain.

CCD pacific mall tagore garden cheated me by making me to pay Rs 780 for 6 regular cappuccinos. They never except your cafe moments card. They Disturb you every half an hour for order despite knowing the meeting is going on .They cheat you for their hard earned money, they also force you to get your coffee Upgraded by putting some creams, toppings etc etc. Pls enquire about the guys who are fleecing people for their hard earned money, since CCD have build up lots of outlets throughout the india, so they dont care to reply, bother for your cheating and nuisance behaviour by their staff. Strict Enquiry should be made on such people

10/7/2015 CCD @ Mehul Cineplex, Jamnagar AC not working Still your staff has opened up the store, Its suffocating In here atleast they should put on a board, they are taking orders how can one Sit in such suffocating enviroment to have a coffee, They are not doing anything to resolve it.

I am a regular customer of CCD, Green park. I visit ccd everyday with my team and we spend 5-6hours there. Our minimum order of each day is atleast 1000Rs. I have a hdfc debit card which provides 15% discount above 350 order. But i cant give all the orders at a time. After every hour or two i place orders according to our requirement. And in this case i cant avail the discount. So, I used to give max order at a time to avail the discount and i asked the officials to deliver the order one by one after half hour or an hour. BUT NOW DUE TO YOUR STUPID POLICY OF ORDER DELIVERY WITHIN 5MIN I CANT GET ANY FACILITY. I AM FACING ALOT OF INCONVENIENCE. PLEASE CHANGE SOME POLICIES FOR YOUR REGULAR CUSTOMERS IF YOU REALLY VALUE YOUR CUSTOMER. OR IF CCD DOES NOT CARE ABOUT ITS CUSTOMERS AND ONLY CARES ABOUT ITS PROFIT THEN I THINK I HAVE TO STOP COMING TO CCD AND MOVE ON TO COSTA OR STARBUCKS WHICH VALUES ITS CUSTOMERS MORE. REALLY VERY BAD SERVICE.

Today(25/6/2015) I went out with my friends to Law College CCD, Nagpur. One of my friend's (girl) phone got completely discharged(switched off), so she asked the waiter(Vipin) if she can put her phone for charging(still switched off). After 15-20 minutes when she went to check her phone, she saw, this guy(waiter), Vipin, who was handling the cash counter had switched on her phone and was checking her photos in Gallery. When asked about what was he doing, first he denied the charges and then later accepted them. When we called the Manager of CCD, after hearing our grievances, he literally disconnected our phone. Then the branch manager turned up, and he too didn't take a proper action. When we were telling what he has done, this guy Vipin was smiling, as if it doesn't matter to him.. That's how safe girls are? No strict action against him? Literally? No registration of grievances? I mean CCD is a brand, and we as customers have huge trust on it, and that's how are they treated?

I am regular customer of CCD. This happened to me in CCD, Shivalik plaza at IIM road, Ahmedabad. Issue 1 - I was asked every half hour for order, in-spite of previous order given. When I inquired for the same at the counter, they told me that their area manager (Mr. Sandip das) has instructed them to do so. The counter girl told me that area manager had told them that a customer should do a minimum bill of 200 INR Or else one should go to his/her table and ask for order every 30 mins and should not be allowed to sit in CCD. Issue 2 - There was no bill given for my previous order. They just collected money but never gave me bill for the same. Issue 3 - When I asked for complaint book, There was no such book available. One of the employee started talking louding in kannada about the order issue. When inquired by me about what was his issue, he denied of any issue. I would like to know that is that a rule to have a minimum bill payment to enter to CCD? I had not faced these issues in Mumbai CCD or any other place in Ahmedabad (except this CCD). Please enlighten me on this. Thanks Dr. Rakesh Vora +91 [protected]

I have been a regular customer of CCD for last 5 years and especially love the Cruchy Frappe which I first tasted from CCD at Silkboard junction. I have been visiting their branches specially at Indranagar & Horamavu. Recently I visited their Jalvayuvihar Kamanahalli branch and ordered the Cruchy Frappe which came out as a pale coloured liquidy juice which wasn't even cold enough with Oreo not even crunchy as it is supposed to be. I complained about the same to the staff and she brought a similar shake again. The quality standards of CCD has gone down so much in the recent past and they have started compromising on their food taking people for granted for their infrastructure. I wont be visiting CCD anytime soon specially the JalVayuvihar Kamanahalli branch, high time start exploring other Coffee Shops in and around the area which serve better quality food and ambience.

I have been a regular customer of your Product for over 15 years as you will see from Coffee Card No. BLL[protected], wherein you will notice that I have logged in well over 25, 000 points. Yesterday, I purchased, from your Outlet on 17th Cross/8th Main Junction, Malleswaram.Bangalore 560 055 against Bill No 1777 dated 16/06/2105 the following Quantities of Coffee...300gms Peabury and 300gms Plantation A along with 50 gms of Chicory as I have been doing all these years. I am disappointed at the total lack of flavour of this Particular lot and the inconstancy of your quality. Where the Quality of the Coffee has been appreciated by one and all when they visited us, I will be constrained to offer the same anymore . Your immediate response will be appreciated

Outlet: beside Ambuja Upahar, Kolkata Time: Today late evening. Ordered for Irish coffee, Dark passion and some food Darkness passion experience was the worst ever. Hastily done, ice cream having ice crunches, brownie was not fresh and mix of other ingredients were done badly. Irish coffee (favourite) was way inferior as per usual standard. Deeply felt bad as the items supposedly were made at the best way as per set standards, but being CCD frequenter, I know why I'm taking the trouble to write to you.

Toilet is out of order all the time . The staff purpose fully does this. So they dont want to clean it . I being a regular traveller up n down from thrissur to cochin i happen to stop at this coffee day quite often. The staff is irresponsible here n always on the phone using companys landphone (reliance or tata) n using it for their personal calls . Me myself being a businessman n ppl works under me adwell so just in concern .

I just ordered one devil own with ice cream and chocolate syrup, i got devil own with choclate syprup no ice cream they acting rudely and when i asked them and they didnt on the ac. I visited ccd of chikmagalur at 9.6.2015 at 3.45pm and bill is [protected] and tin no. [protected] and cst 20254430

Purchase of coffee machine for home use - December 2014. I have been trying to get said machine serviced since 1st May 2015. However, the company has been unable to send a technician for the same. While the company has provided technician contact details, the technician has expressed his inability to attend to the complaint, due to personal reasons. The company is unable to provide another technician despite repeated complaints.

i have booked a group on coupen for ccd regarding some bevarages..i went to the ccd store bt the people over there are not at all approachable..they dnt even know abt the offers that are being given by their own workshop...that was so embarssing and irriating.i want it to b fixed as of now because my voucher validity is gonna be completed.

We three visited your park Street Store on 02.06.2015. We ordered for 3 DEVILS OWN. On placing the order the service boy asked which topping we would like to have and we ordered for Crunchy Choclate. When the bill came we were surprised to see that we were charges Rs. 1302 for the Coffee but in the menu it was only showing Rs. 155.00 for each coffee of Devils OWN. When we asked the Service Guy he said he charged extra for Ice Cream and Rs. 499.00 was charges for choclate toppings which we hardly found in the Coffee. In the Whole menu nothing was said about the extra topping charges and not even the Service Guy informed Us. Its a clear sign of Mis-Selling and looting Customer. Hope strict action is taken against this and the matter gets resolved.Bill no - 5985

Dear Sir, My name is Anurag Chakraborty, from Calcutta. The CCD outlet in question is situated in Santoshpur, Calcutta. I ordered a Choco Frappe and I was not asked whether I would like the ice-cream(that comes with it) blended or separate. As a result I was given the Frappe with the ice-cream blended, which I did not like at all. This happened for the second consecutive time. Also the service people over there asked some new customers to be seated in my place, when I was at the counter, although I came in before them. I am a regular at that outlet. I am afraid I would have to report to Consumer Forum if this issue is not sorted at the earliest and if this oulet is not penalised. Sincerely, Anurag Chakraborty, 184 Santoshpur Avenue, Kolkata-700075