Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

This is to inform you that for the month of dec, 2014 the bill reading had shown 320 units and amount payable was rs 2740/ -, i am surprise that during nov to feb period it is always less than 100 unit . Last month my bill reading was 87 units and amount was rs 640/- and corresponding period last yr for dec was 54 units and amount was rs 380/-. I have neither used fan or account as the climate was cold. So you are requested to look into the matter urgently .My bill no is [protected]

Regds
Navin kothari

To Whom So Ever It May Concern Bill No [protected] Kindly note that for the month of December 2014 electricity bill I received is a very high amount claiming Rs 4490 as net amount payable Here I would like to know that why was CESC sitting on the same and not properly sending me the right amounts in my previous bills and now charging 5 months bill together in one single bill Also CESC cannot claim that they were unable to take properly the meter readings since every previous month I received bills Also the meter room is clearly visible at the location and any person walking on the road can even view the same Expecting a decent and logical resolve on the same at the earliest failing to which I will be compelled to seek justice in the court of law or ombudsman as applicable

My consumer no is [protected], I have paid Rs.976/= for the month of December 2014 through Debit Card from Karnataka Bank Ltd., the amount was deducted instantly from my bank account BUT THE ACKNOWLEDGEMENT RECEIPT was not generated. Kindly let me know and send me the acknowledgement slip to :- gupta.kr.[protected]@gmail.com,

Dear Sir, Today i.e., on 02.02.2015, I have paid the amount of my Electrict Bill(CESC) of December, 2014 for Rs.703.00 through on-line by my SBI Credit Card. The said amount has already been debited to my account but I did not receive any transaction No. and acknowledgement receipt for the same from you. MY CONSUMER NO.-[protected] BILL FOR:-DECEMBER, 2014 AMOUNT OF BILL PAID:-Rs.703.00 DATE OF PAYMENT:-02.02.2015 BILL NO.:-[protected]. MODE OF PAYMENT :-THROUGH YOUR WEB SITE BY SBI CREDIT CARD PAYMENT SUCCESSFUL AS PER MY BANK'S MESSAGE. Please send me the acknowledgement receipt through my e-mail ID:[protected]@yahoo.co.in as early as possible. I am very much worried for the non-receipt of acknowledgement of my bill payment from you till date.

I would like to bring to the notice of the concerned authority that inspector (Mr. S.Bose) visited my premises 8/B/H/3, Dr. Biresh Guha Street, Kolkata - 700 017 on 02.02.2015 and without any information, he has disconnected my Meter No.4359896, Consumer No.[protected]. Though I am paying regularly since the installation.


I would further like to bring to the notice of the authority that I am having two school going children and it will be very difficult for them to carry out their studies without electricity properly.

Also, there will be lot of problem we have to face without electricity.

Hence, request the authority to restore the connection immediately and inform me why they have disconnected my supply without any prior notice.

I eagerly awaiting for your valid reply

Thanking you

RAJENDRA GUCHAIT

I am writing this mail to inform that I have received Excessively high usage bill which i have received for the month Nov 316 unit in comparison with last year only 94 unit, I have cross checked it from the Meter reading MR Arun Basak he took the only 79 for the month of Nov previous reading was 10765+79 it should come up total 10844 have seen in his meter reading book, secondary we have asked what should we do he said on 9th Dec when came to take Dec reading, this will add up in system no need to pay on DEc14 billing but rather adding the 88 unit have receive the same amount of Bill 2400, in the bill previous reading nothing and unit consumed is Blank. It is observe the you are sending the bills to the consumers without taking the manual reading which your Meter reading officer are taking, miscalculation may happen once but how come twice after have checked the meter reading its ok but as per your system you are sending incorrect reading and sending Green Bill how come you all are so ignorant such service which you are providing to the customer. You have mention the Name and Contact nos in the of Manager Ms Singhdha Hazra -[protected] not picking up calls its ringing no call back or any update, i have received a sms on 27th Jan2015, Metioning any issue related service issue you can directly call [protected]/44031912/1912 to raise queries or complain worst case its not getting connected. Kindly look into it and do the needful asap Below is my detail: Name Tahera Tabassum Consumer Nos :[protected] Contact Nos:[protected] Meter Reading received on Nov:Previous 10765 and Present ******* actual reading was in the meter reading Nov was 10765+79=10844 Meter Reading received on Dec:Prevoius ******* and Present 11081 actual reading was in the meter reading Dec was 10844+88=10932 Note: I will pay the bill this month but i would be very glad if the bill come next must have proper calcualtion after deducting my excess payment. Regds Tahera Tabassum

Consumer No. [protected] Consumer Name: Mr. SUBHAMOY BANERJEE Bill for DEC'14 has been paid today i.e. 02.02.2015 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 09.02.2015. Don't know if bill paid or not and amount is debited from my account. Please help at the earliest.

I have paid electricity bill for the month of October 2014 ( Consumer No-[protected]) for an amount Rs 620/ through debit card on 5/12/2014 but I have not received any acknowledgement from CESC site whereas the said amount deducted from my bank account vide TXN NO[protected] of SBI GARIA BARNCH Kolkata-47 and the mater has been informed by me on 9/12/2014 to SOUTH REGIONAL OFFICE, Mandeville Gardens, Kolkata-19 along with the documents.The said office provide me a docket No 091214/[protected]/091214 SL No[protected] to settle the case. But the said paid amount Rs620/ is added in the bill of November 2014. In my next visit on 30/12/2014 the officer in charge pen through the bill amount by deducting Rs.620/- and instructed me to pay the bill in cash. Accordingly I paid the bill of November 2014 in the said office it self.It is regretted to inform that the same amount has been reflected again in the bill of December 2014 and I have been served a disconnection notice. The details are once again depicted below. i)Bill amount of October 2014 is Rs.620/-(Paid through online service vide TXN NO[protected] of SBI GARIA BARNCH Kolkata-47 ii) Bill amount of November was Rs.1140/-( including bill amount of October i.e Rs.620/-) Concerned CESC officer was instructed to pay Rs.520/- after deducting Rs.620/- for bill of October 2014( which I had already paid) and accordingly I have paid the amount of Rs.520/- in cash in the South Regional Office, Mandeville Gardens, Kolkata-19 iii) Recently the said amount has been again added (Rs624.65 )to my eclectic bill of December 2014. Please sort out the problem at the earliest and issue me a fresh bill of December 2014 so that I can pay the same within schedule time i.e within 09/02/2015. Thanking you with regards Yours sincerely SOMA MANDAL (Consumer No [protected]) Contact No [protected]

Ref: CESC Docket No.[protected], Dt. Jan 28, 2015 Consumer No: [protected] & [protected] Calcutta Courier appointed by CESC for delivery of monthly bills has been a cause of agony and utter customer dissatisfaction. Neither they do the delivery nor do they do a basic job of a mere postman. I am being harassed to get duplicate bills for the last 2 months and the contact number being mentioned in the SMS provided by CESC goes unanswered most of the time. I have also lodged a formal complaint with the CESC the docket number mentioned for your records. Extremely sorry to say that the Calcutta Courier has added much dissatisfaction in the mind of consumers and the constant endeavour of improving the customer service by CESC gets defeated. Suggest immediate termination of services of Calcutta Courier and appointment of some responsible vendor. I need to pay my bills in time and I need to get a proper document in form of a bill well in advance. Running to CESC office to collect duplicate bill is certainly not my duty and disconnection of services for not getting the pmt within the due date is the right of the company ... God Bless

I am to state that the electric meter is there in my father's name i.e., Samir Kumar Deb of address 108 Rajendra Avenue, Uttarpara, LP-10/7/8, Hooghly 712258, Consumer ID: [protected], Consumer No. [protected]. I, Indrajit Deb, son of Samir Kumar Deb, pay the bills for him through online method. Now, I have observed that though the email ID mentioned in the site is correct one but the mobile number in your site is wrong and I am unable to change it also. My mobile no. is : [protected] and [protected]. So, please update the mobile no. in either of the two so that I may get my informations, feedback, payment information in my mobile no. It is also fact that my father died on 16.5.2014 but I cannot change his number at the moment, as I have another meter in the premises in my name which is of consumer No. [protected] and customer id being: [protected]. I could have transferred the connection in my wife's name but her documents are all of her Behala flat address, so I am not in a position to change the name right now. At present if the mobile no. is updated and it is informed to me that would be sufficient at the moment.

Dear Sir, My name is George Panicker and I do not live in Kolkata as I am an NRI. I am used to making online electricity bill payments for all my flats in Kolkata. However, I have been trying to make an online payment with the following details: George Panicker, GR-FR;FR-2, 149/H, Picnic Garden Road, LP-159/6/2, Kolkata - 700039Customer ID: [protected]. Consumer No.: [protected]. I have not been successful in making the payment as the message on screen say invalid Consumer Number. May I know what the problem is and how could you help me to rectify this problem? Thank you George Panicker

DOCKET NO 250914/[protected]/250914 I HAVE RECEIVED Rs 1329.15 AS SECURITY DEPOSIT REFUND INSTEAD OF Rs 1520.00 + INTEREST Rs 34/73, TOTAL Rs 1554.73. YOU HAVE DEDUCTED Rs 225.58 AS OUTSTANDING. BUT THERE WAS NO OUTSTANDING AT THE TIME OF CLAIMING SECURITY DEPOSIT. SO, ISSUE A FRESH CHEQUE OF Rs 225.58 AND SEND IT TO ME AT YOUR EARLIEST THANKING YOU PARTHA DUTTA

Today (20/1/15 ) paid Rs 950.00 by net Banking against my Bill no [protected] for December 14 Consumer no [protected] but Receipt could not be printed Please send me a Duplicate Receipt to my mail id:: [protected]@gmail.com regards Sutapa Dutta Bhowmik

Consumer no - [protected] M/S Hiranmoy Samadder & Jotirmoy Samadder 4/6 Jogendra Basak Road, Kolkata - 700036. LP-25/5 Contact - M [protected], Land line 2578 3928. Current month Dec'14 Bill shows 3, 700/- (appx) and last 2 months (Oct'14 & Nov'14) Bill also very high and same for the Units consumed after installing the New Digital Meter - comparing the Bill amount & Units used in last 6months. Complain Letter - To The Revenue Officer/In –chame rge North Suburban Regional Office 32. B .T. Road. Kolkata- 700058 22-Dec-2014 Sub: Abnormally high Billing Amount in Last Two Months. Sir, This is to inform you that my Oct & Nov ’14 Bill amount is exceptionally high and it is really unbearable for me NOW to pay the next cycle Bill as these high amount of Oct- Rs. 4050 + Nov Rs. 3640 (already paid) to maintain the existing supply/connection from CESC, being a senior citizen of 85years of age and financially supported by Savings Interest income only. Referring to the attached copies of the last THREE months bill copy, Consumer name – Hiranmoy Samadder & Jyotirmoy Samadder (my late brother) having the Consumer ID – [protected], Consumer no – [protected], Type – Domestic, Bill no – Sept’14- [protected] amounting only Rs. 58 because of the Meter replacement from old Meter to a Newly Digital Meter which is duly adjusted in the next month’s b ill in Oct’14 as Bill no – [protected] amounting to Rs. 4050. But to my surprise, again in Nov’14 also Bill no [protected] served me with an astronomical amount of Rs. 3640. All these Bills are duly paid by me on or before the last date. Analyzing the last 6months consummation as printed at the back side of each Bill, my average consumption rate stand as between 177 to 186 Units per month, only in Sept’14 it is Zero (reason mentioned above) but suddenly increased in Oct’14 – 582 Units, adding old meter count and new meter count in Nov’14 – 440 Units (should not be) which is unreasonable in my opinion as it is beginning of Winter (less Uses) and there is no new Electrical devices added in this month to consume 440 Units, breaking the earlier monthly average Units. All starting and ending count number checked properly. Therefore, requesting you and to your good office to check my newly Installed meter, if it is functionally ok or not ? and then the proper calibration done correctly or not ? otherwise this is not at all acceptable for me to have this much of Consumption in Units and in Amount to digest in Dec’2014 We are looking for your kind and appropriate action in this regard instead of escalating or complaining. Thanking you, (HIRANMOY SAMADDER) 4/6 Jogendra Basak Road. Baranagar. Kolkata- 700036.

Dear Sir/Madam I applied online for METER SHIFTING on 11/01/15 on inspection date is generated on 14/01/15 regarding MAIN REFERENCE NO 05/01166/15 and consumer no.--[protected] The distance of meter box shifting is approx 4 to 5 foot between existing wall and new wall Inspection has been done and on 15/01/15 I got a sms from CESC that THE MASD bill along with other documents for MRNO 05/01166/15 have been dispatched and Bill amount 12686 validity date 16th April 2015 I have some queries and will you please rectify those queries 1 It seems to me that the bill amount is incorrect because the same has been done by my neighbors for his personal meter shifting purpose recently and they needed to pay almost half of that then why it is double in case of mine 2 When will I get the revised bill 3 I am not able to view OFFER LETTER AND MASD BILL its showing THE WEBPAGE IS NOT AVAILABLE Please help regarding this matter and resolve this issue asap Regards Sanatan Das

My address is 66 sri gopal mullick lane kolkata 12. My house consistvof 2elecric line. one is mr rameswar dutta 's and another is mr ajit dutta. mr ajit dutta by using something material absorbs electric & paying low amount instead of giving right amount. so please investigate this & give him proper justice...

In spite of taking reading of all other meters for December-2014 installed side by side in Premises No. 6A, Gopal Banerjee Street, Kolkata-700025, reading against the above Consumer No. has not been taken for December, 2014 which to the best of my knowledge is a negligence on the part of your Meter Reading person. This will result in higher payment on the basis of Two Months consumption when the Bill for January-2015 will be raised, which I strongly object. Please ensure that this does not occur in future. Your cooperation and necessary action will be highly appreciated. Subhendu Hazra Dated - 13.01.2015.

I want to report electricity theft for over consistently more than 2 years. The consumer number is [protected] and it is in the name of Archana Guha. The household has common things one household generally has like lights, fans, televisions, washing machines, and moreover one Air Conditioners. Despite having these, their monthly average bill is Rs. 0! They do not have to pay any bill. The meter checker from CESC comes every month to note down readings and still he cannot find anything. This is possible only when he is set up with this. I would request CESC to take a look at this as soon as possible for benefit of CESC as well as common people!

Consumer no. [protected] -the bill for December 2014 has been generated with WRONG meter reading. The normal/average consumption for the December billing has been MUCH lower than billed -even higher than average monthly billing. Please check the meter reading again and amend the bill to enable us to pay in time and also get the rebate for E payment as well -we have been paying through E payment regularly. The total amount is very high and we cannot pay the same -as it need to be corrected. Hope to get immidiate response and action. immidiate [protected]

Name: NIROD BARAN CHAKI. Customer ( Consumer) No. [protected]. Address: Hiland Park. Brook Tower. Flat No. 21 B 2. Chak Garia. Kolkata. Mob. Phone. No. [protected]. e-mail address: [protected]@YAHOO.COM a). Please note: I have been receiving persistent request from CESC for "LIVE CHATS" and I am not interested in any such "LIVE CHATS". Please send me mails if you have any thing to discuss. Also please do not send any mails directly to my Tenants living in my above Flat. Instead send the mails to me, I will redirect the mails to my Tenant, if required. Wish you a Happy New Year 2015. Thanks a lot. Nirod Baran Chaki. [protected]