Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

As of last week or so three trailere of CESC were towed into Sundari Mohan Avenue just opposite National Medical College adjacent to Chittarnjan hospital. Tarpaulin was put on these with sitting wooden stools. There is no CESC work being done in this neighborhood & by placing these vehicles for days on end it has become a safety risk for local residents & elderly people to even be able to walk besides taking away space for residents to park their own vehicles. All one can see is that people just sit around on these CESC trailers over the day & chat. Do not understand as to why CESC can cause such hardships to this neighborhood. Necessary action should be taken immediately to remove these trailers . This is our first approach & if no response or action is taken we will Surely take up with other authorities .

Dear Sir, I was not staying in my House at 5/1A Boral Para Lane (where in the subject meter is installed ) from January 2014 to August 2014 wherein the old meter was installed and the was not in use during that period Now Bill for September 2014 suddenly came with an exorhibitant amount of Rs 1206/ which is just average of the last years consumption during that period though as per Meter reading nothing is chargeable . Further a new meter has been installed and average bill raised without any logic Already bills related the said period if any has been paid by me. The bill raised does not conform to any of the meter reading, its just an arbitrary amount without any reason Now i submitted a complaint letter dated 11/11/2014 at CESC Shayambazar Office The same has also been Replied vide Letter Ref NR/C/[protected]/13 dated 12/11/2014 wherein no explanation has been given for this illogical arbitrary billing . Now I have already paid the amount so i request you to look into the case and arrange for refund of the excess amount by adjusting against my future bills. Thanking You, Yours faithfully, Name : Harendra Nath Mondal Consumer number [protected] 5/1A Boral Para Lane, Flat no 1, Kolkata-700036 Telephone [protected].

Sir, The display panel in my meter box is not working and hence its not able to show any reading. The CESC people are randomly sending bills for the last two months of very huge amounts, not even bothering to correct the meter display. Sir please look into the matter so that my meter display gets fixed and my amount charged extra is adjusted in the upcoming months. Thanking You in anticipation.

Dear Sir, This is with reference to the recent Change to my Name which has been done to my LT meters bearing Nos. [protected] and [protected] at Surya Apartment, 233 RBC Road, 3rd Floor Mahendra Colony, Dum Dum Cantt., Kolkata - 700028. I find that the e-mail no. and Mobile no. is being shown as partha.03.[protected]@gmail.com and [protected]. It is requested that my email id, Mobile no., and Date of Birth with respect to both the aforesaid may please be corrected as given below. Email:- [protected]@live.in Mobile No.:- +91-[protected] Date of Birth:- 05-August-1953 Kindly confirm action taken to my above email or sms to my mobile. With Regards Bijoy Bose

The underground cable connecting the meter got damaged due to wear and tear, I fear if any accidents is caused due to the same, I appeal to you if the meters could be placed in a separate place from the present position.Please let me know the formalities for doing the job. The consumer nos. are as follows: NAME CONSUMER NOS. Sunil kr. Singha [protected] Bithi Singha [protected] Niranjan Das [protected] Tapan kr. Mitra [protected] Residential...

Dibyendu Das, Consumer No [protected] Consumer ID [protected] Bill - November 2014 is Rs. 501.49 i made online payment through hdfc netbanking on 16 th December 2014.Given below is the reference:- BHDF[protected]-BilldkTheCalcuttaEle [protected] The amount has been debited and its not showing in your portal. Now What I have to do. Mob : [protected] Please resolve this ASAP.

Dear Sir, Ref.: Consumer No. [protected] Consumer Type: Domestic I, Dr. Souvendra Nath Sarkar, a bonafide client of your company, wish to bring to your kind notice that the amount of the electricity bill (Rs. 700/-) for the month of November 2014 is excessively high. Neither I am not staying in the flat as I am working in Bareilly, Uttar Pradesh, nor I have rented it. And the flat remains under lock and key. Therefore, there is no question of more consumption of electricity. Accordingly, the minimum rental charge should have been the electricity bill for the said month. I, therefore, request you to kindly look into the matter and rectify the bill amount at the earliest convenience. Looking forward to an early response from your end, Thanking you, Sincerely yours, S. N. Sarkar BL-4; 3-FR; FL-3/G Parvati Garden 357 Sarat Bose Lane, Birati, Kolkata 700 081, and

I, Sri Atul Krishna Halder CESC CONSUMER No. [protected] customer id [protected]. CESC charged higher tariff in the month of JUNE 2014, while in the billing month of May 2014 unit consumed shows NIL. As a result in yhe month of June 2014 both the months units were accumulated and higher amount realised.Now I want my excess amount to be reverted with interest if any or to be adjusted in the current month. Also I express my humble request to take an action to the erring staff who played with the CORPORATION. A line regarding action taken will be highly appreciated. Thank You. ATUL KRISHNA HALDER 1/604, 480 MADURDAHA PURBACHAL KOLKATA-700107 email id [protected]@gmail.com MOB: [protected]

We stand committed to our spirit of co-operation and service to you Petitioning MR AMITAVA SHOME GENERAL MANAGER, CUSTOMER RELATIONS CESC LIMITED PRIVATIZATION WITHOUT COMPETITION: STOP SUBJUGATION OF GREATER KOLKATA CITIZENS WITH INTRACTABLE SURPLUS BILLING SOUVIK RAYCHAUDHURI Kolkata, India DOMESTIC CONSUMER NUMBER: [protected] CUSTOMER ID: [protected] CESC: THE OLDEST POWER UTILITY IN INDIA OPERATING SINCE 1897 GENERATING & DISTRIBUTING ELECTRICITY TO 24.9 LACS CONSUMERS IN KOLKATA & HOWRAH BECOMING PART OF RPG GROUP IN 1989. OBJECTIVES OF CESC TO REMAIN PREFERRED CHOICE OF CONSUMER TO GROW PROFITABLY TO STAY AHEAD OF COMPETITION TO EXPAND BUSINESS FOOTPRINT TO BE SOCIALLY & ENVIRONMENTALLY RESPONSIVE ORGANISATIONAL STRATEGIES Kolkata Centric Reducing Demand and Supply gap Winning consumer confidence Improving Operational Efficiencies REDUCTION OF COST INITIATIVES TAKEN TO BUILD UP RELIABILITY IN DISTRIBUTION SYSTEM Inculcating THRUST AREAS CUSTOMER CENTRIC FOCUS TECHNICAL EXCELLENCE SERVICE EXCELLENCE CESC STRIVES TO EXCEL THE NORMS SET CREATION OF CUSTOMER RELATION (CR) CELL ‘TRUE SPIRIT PUJA: CARING FOR CALCUTTA’ AFFIRMS CESC AND QUITE FITTINGLY SO! DURING THE FESTIVE MONTHS CESC CUSTOMERS ARE ALWAYS BLESSED WITH SUPPLEMENTARY FISCAL BURDENS TO PLACATE THE TUNE-UP OFFERED BY THE CESC PERSONNEL! AND IN ACHIEVING THE GRACIOUS MISSION THEY ARE BOUND TO GENERATE JUVENILE SLIP-UPS. VERY RECENTLY, THE UNDERSIGNED FACED UP TO SUCH AN UNCANNY EPISODE. THE INVOICE FOR THE PRE-PUJA MONTH (SEPTEMBER, 2014) ESCALATED AS ACCORDING TO THE CUSTOM INFLOWING FROM THE DOMESTIC PROVINCE TO THE INDUSTRIAL TERRITORY. THE DEBIT FOR OCTOBER WAS LIKEWISE UNTHINKINGLY SIGHTLESS REPLICATION OF THE PRECEDING MONTH. BUT … THERE WAS A TRIVIAL VARIATION! THE CUSTOMERS WERE AWAY FOR A FORTNIGHT ON RETREAT LEADING AN ENTIRE FLOOR DEVOID OF ANY ELECTRIC/POWER CONSUMPTION WHATSOEVER!!! WITHOUT A DOUBT AN UNEARTHLY, ETHEREAL AFFAIR!!! PREVIOUSLY (EVEN IN 2010) THE TEMPORAL GAP BETWEEN THE MEASURING OF THE POWER CONSUMPTION AND THE DELIVERY OF THE BILL WAS SCARCELY A WEEK WHILE CURRENTLY IT IS STIPULATED FOR> 16-17 DAYS (IF NOT MORE) TO SURFACE IN BLACK AND WHITE! AREN’T WE IN THE EPOCH OF ‘DESCARGAR SKYPE’? IS THIS PROTRACTED JUNCTURE OBLIGATORY TO INVENTED COMPUTATIONS? CESC IS UNABASHEDLY PITCHING THE CITIZENS OF KOLKATA (AND HOWRAH) EN MASSE WITH THEIR CAPRICE AND WHIM. THIS IS WHERE SLACKENED CLASSIFIED UNDERTAKING CHUCKS THE POPULATION INTO: INESTIMABLE FINANCIAL LOAD. WITH EXCEEDINGLY GRANDIOSE OBJECTIVES, CATEGORICALLY DESIGNED ORGANIZATIONAL STRATAGEM AND GALLANTLY MANIFEST INITIATIVES CESC HAS ONLY SUCCEED ED IN DUPING ITS CLIENTELE INTO ECONOMIC DESOLATION! WHEN SHALL WE HOIST A COHESIVE DISSENT AGAINST THIS MONOCRACY OF CESC! WHEN…??? __________________________________________________ SOUVIK _______________________________________________________ SOUVIK RAYCHAUDHURI M Sc. PhD ASSOCIATE PROFESSOR, UNIVERSITY COLLEGES OF SCIENCE & TECHNOLOGY UNIVERSITY OF CALCUTTA RESIDENCE: 136A ASUTOSH MUKHERJEE ROAD, KOLKATA, 700025 _______________________________________ ATTACHMENTS AND AFFILIATIONS (EX) HONORARY LECTURER, DEPARTMENT OF HUMAN DEVELOPMENT, UNIVERSITY OF CALCUTTA MEMBER: SOCIETY FOR PERSONALITY ASSESSMENT (SPA), VA, USA INTERNATIONAL SOCIETY OF THE RORSCHACH AND PROJECTIVE METHODS (ISR) BERN, SWITZERLAND & COUNCIL OF ARCHIVE CORRESPONDENTS, RORSCHACHARCHIVES, BERN & NORTH CAROLINA (NC), USA INTERNATIONAL PSYCHOHISTORICAL ASSOCIATION (IPA), NY, USA INTERNATIONAL ASSOCIATION FOR MEDIA & COMMUNICATION RESEARCH (IAMCR), THE EU-UNESCO INTERNATIONAL RESEARCH INSTITUTE FOR MEDIA & COMMUNICATION RESEARCH, UK/ USA/URUGUAY INTERNATIONAL ASSOCIATION FOR CROSS-CULTURAL PSYCHOLOGY (IACCP), NC, USA SOCIETY FOR CROSS CULTURAL RESEARCH (SCCR), FL. USA SOCIETY FOR CINEMA & MEDIA STUDIES (SCMS), OK, USA INTERNATIONAL SOCIETY FOR CULTURAL AND ACTIVITY RESEARCH (ISCAR), UK/DENMARK/ITALY EX-MEMBER: (HONORARY) STATE FILM CENSOR BOARD, GOVT. OF WEST BENGAL, INDIA CORRESPONDING/ EXTRA-ORDINAIRE, MEDIACULT, THE EU-UNESCO INTERNATIONAL RESEARCH INSTITUTE FOR MEDIA, COMMUNICATION & CULTURAL DEVELOPMENT, WIEN, AUSTRIA:

I have made payment of October, 2014 bill by net banking (Uco Bank) on 24.11.14 Rs.6570.49 trans.ref.no. AUCO[protected] . But due to fault in system the payment has been made twice and the amt.Rs.6570.49 is debited to my bank a/c again. It is requested to pleas look in to the matter and adjust the extra payment in the next bill Please confirm.

METER NO[protected] G/SINGLEPHASE METER READING 55566 TO 56679 DONE ON 18/11/2014. HOWEVER WE READ THE METER TODAY 14/12/2014 AT 11.30A.M. TO BE ONLY 55710. HOW DID METER READING APPEAR 56679 ON 18/11? IN THE LAST 15 YEARS NEVER HAS BEEN MORE THAN 250 UNITS CONSUMED IN OCTOBER, HOW HAVE I BEEN BILLED FOR 1113 UNITS. I HAVE PAID RS 10770 AS CHARGES FOR OCTOBER. I AM DEPENDENT ON INTEREST INCOME AND CANNOT SUFFER THIS. IT IS CAUSING GREAT MENTAL STRESS AND HARASSMENT. PLEASE LOOK INTO THIS ISSUE URGENTLY AND ARRANGE TO REFUND AS I AM UNABLE TO CARRY ON WITH THE BALANCE INTEREST LEFT FOR THIS MONTH. NEEDLESS TO MENTION CESC IS RESPONSIBLE FOR THIS. SAUGATA CHATTERJEE

Dilip Kumar Mallick, Consumer No [protected]Consumer ID[protected] Bill - November 2014 is Rs. 2970.00 But Actually Rs. 621.96 (according to your bill shows) I have paid lost moth Bill on :[protected] Now What I have to do. Mob : [protected]

Consumer no.[protected], complaint lodged on 27.11.2014 through telephone no. 1912 and Docket no. [protected] While changing the supply line and new meter, the main fuse in the meter box got burnt and temporary connection was made and power was restored by the CESC contractor. They advised to inform 1912 for immediate replacement of fuse with fuse box as they did not have the same.The officer receiving the complaint informed through sms that within 2-hours the complaint would be addressed.Today is 12.12.2014 i.e. almost 2- weeks have passed but CESC have not sent anyone. This is something which can not be set right by any outside agency.

Dear Sir, Today i deposited my electrict bill through online payment by Net banking of State Bank of India but unfortunate deducted my account but not rcvd payment receipt of CESC.So kindly do necessary steps. Consumer No- [protected] Month-November-2014 Rupees- 404.49

SIR, THIS IS VERY UNFORTUNAT THATI HAVE RECEIVED MY FIRST BILL ON 09.14 AND SEEN THAT MY BILL ING ADDRESS IS 53 FEEDER ROAD BELGHARIA, KOL -56 INSTATE OF 58 FEEDER ROAD, FLAT NO C1, BELGHARIA, KOLKATA - 700056, SO I REQUEST YOU PLEASE RECTIFY MY BILLING ADDRESS AS SOON AS POSSIBILE. THANKING YOU AJIT HALDER

Hi My house address is 11/1 Sibtala Lane, Chatra, Hoogly, Zip 712204. Consumer number is [protected]. The house is under construction and nobody lives there. Only one small light is on inside the house. On an average we get Re35/- charge every month. Suddenly in October it has gone upto almost 4000. Can you please look into it. I am paying the amount but I request you to look into the matter and take necessary action. My contact emailid is [protected]@ yahoo.com. It will be highly appreciated if you email me back about the status of my request. Thank you.

Respected Sir, I, Ms.Geeta Roy with consumer Id: [protected], bill no.:[protected], consumer no.: [protected], have been trying to convey that since I am not staying in my respective address and thus my electricity consumption has been nil. Still for two months I had been paying more than the minimum amount. I had been trying to convey this for previous two months but this notice had not been paid heed to. I would appreciate the kind of step that is needed for this matter to be taken soon enough. Thanking You, Geeta Roy.

today at 12 noon 3 people claiming officials from cesc visited our home. they forcibly entered through the bedroom where my mother was changing her dress whereas the meter room's door is already on the outerside for outsideres to come. they harrassed and quarelled with my parents. found nothing. insulted and humiliated my mother. and also refused to show their id cards. at last after quarelling they asked for bribe. when we denied they harrased us. had we been a thief then we are ready to face the punishment. is this a way of earning extra money? has cesc stopped paying salary to their employees? my consumer no. is [protected]

today at 12 noon 3 people claiming officials from cesc visited our home. they forcibly entered through the bedroom where my mother was changing her dress whereas the meter room's door is already on the outerside for outsideres to come. they harrassed and quarelled with my parents. found nothing. insulted and humiliated my mother. and also refused to show their id cards. at last after quarelling they asked for bribe. when we denied they harrased us. had we been a thief then we are ready to face the punishment. is this a way of earning extra money? has cesc stopped paying salary to their employees? my consumer no. is [protected]

Refs: 1. Our Consumer No.[protected]. 2. Our bill No.[protected]. Dear Sir/Madam, In connection with the above mentioned subjects and references, we would like to draw your kind attention to the following facts and circumstances – 1. that, our school is a W. B. Govt. recognised and aided Higher Secondary Co-educational backward section of the society. 2. that, we receive only salaries and retiremental benefits from the Govt. of W.B. for the approved staffs only. 3. that, we have to meet other recurring expenses for maintenance and payments for electricity bills by levying nominal annual fees from the poor wards as mentioned above (Para-1). 4. that, now, the electricity bills have havocally raised beyond our capacity and we can’t afford such huge electricity bills to pay. 5. that, we are extremely shocked and astonished to receive such bills for last few months. 6. that, if you disconnect our electricity supply due to non-payment of our such unaffordable bills, this will adversely affect the education of the children coming from poor families for which we will not be responsible due to our incapability to pay such bills. Hence, sir/ madam, we earnestly request you to reduce our monthly electricity bills and also arrange to enquire into the matter for such havoc bills. However, please, also arrange for payments of our this huge bill amount in easy instalments (at least 05 instalments). Confidently hope that you will empathetically understand our genuine grievance in the light of above mentioned facts & circumstances in the interest of the poor-wards (students) for which this institution was established to yield able citizens for our future society as these poor children are also our future and can repay to our civilized society in other ways by becoming of efficient citizens. Thanking you, Yours faithfully, (Dr. O. P. L. Srivastava) M.Sc., M. Ed., Ph. D. Headmaster