Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Dear Sir/Madam, It is very unfortunate to inform you that I am getting average bill from CESC from last 4 months. Till date I have not found any meter Reader to take my actual reading. Last time I got an automated mail from CESC that “Your meter is scheduled to be read on 23/11/2014” I have waited for the day to help the meter reader but it is my very untoward that no one from CESC have not given the visit. Please note that I never received any SMS alert of date of meter reading form CESC where as all of CESC consumer get the same information through SMS. Requesting you to please take the necessary action and do obliged. Regards, Abhik Raj Bera 93/3/10A Hari Gosh Street. Kol-6 [protected]

We received october 14 bill against consumer no [protected], Calculating total unit 139 for Meter Reading "previous 2409" but "Present reading" is not showing (***). Now practically the Meter reading is 2421 on 24.11.14 i.e. the total unit can not be more than 12. Now I request you to correct the bill and pl generate a new Bill so that i can pay oct'14 bill in due date Sudipta Mitra

Consumer No. - [protected] in the name of Anindya Phani and [protected] in the name of Purnima Phani of amounts Rs 1090/- and Rs 360/- respectively have been paid online thru Canara bank debit card. Bank confirmed that money was debited from bank account. Please make sure that the amount has been credited to the above consumer no. Did not get any receipt nor sms. Details of transactions are given below. 22-Nov-2014 at 11:11 PM. from canara bank Account no xxxxxxxxx6334. My mobile no. - [protected] email id - phani.[protected]@com...

MY CONSUMER NO. [protected], BAISAKHI BASAK, 73/1, BIPLABI ULLASH KAR DUTTA ROAD, KOLKATA-700086.. FIRST= PAYMENT IS RS.800.00 THROUGH BANK OF INDIA A/CXXXXXXXXX1309 FROM POS-CESC Ltd.23.11.2014 AT 08:04:37 PM, BUT ON LINE MONEY RECEIPT I DID NOT RECEIVED. SECOND= PAYMENT IS. RS. 800.00 THROUGH BANK OF INDIA A/C XXXXXXXXXXX1309 FROM POS-CESC Ltd. 23.11.2014 AT 08:36:35 PM, MONEY RECEIPT RECEIVED, KINDLY REFUND THE SAME TO MY BANK, NAME - SAKTI PADA NAG, BANK OF INDIA (BAGHAJATIN BRANCH) A/C NO. [protected]

Meter reading of Consumer no [protected] has wrongly recorded from 10247 to 10645 for the month of October 2014 (Reading date 12/11/2014). But today 23/11/2014 meter reading is showing as 10535. So requesting to generate new bill after proper meter reading for the above mentioned consumer number.

Consumer No. - [protected] in the name of Sri Mohim Mohan Dey and [protected] in the name of Sri Ranjit Bose of amounts Rs 1160/- and Rs 390/- respectively have been paid online thru SBI debit card. But did not get any receipt nor sms. Details of transactions are given below. 23-Nov[protected]Nov-2014) POS PRCH POS[protected] CESC Limited KOLKATA 387.00 21-Nov[protected]Nov-2014) POS PRCH POS[protected] CESC Limited KOLKATA 1, 150.00 My mobile no. - [protected] email id - meetavik.[protected]@gmail.com

My meter number is 5034773..My meter was installed in a wrong place by the engineer who came to install..Now its been 2 months still it is in the same place and those person's are saying that they could only relocate after the issuance of the first bill..The bill is not coming also..I am not being able to shift to the house because of your misconduct..Kindly fix it as soon as possible.You are doing monopoly business in west bengal, but you are not supposed to harras people like that.. Indranil Sarkar [protected]

RE: Consumer No- [protected] Dear Sir, An on line application was sent to you for name changing on captioned consumer Number. The out-standing dues to me as well to the Howrah Muncipality Commissioner on said flat (Address as given below) is not yet settled. As a bonafied cusomer, I request you to Kindly hold the Changing of Consumer's Name, unless a clearance is accorded from me in writing. Please acknowledge the receipt of this mail and send the receipt on my registered ID:sona.sonali.[protected]@gmail.com THANKS & RGDS [protected]Hr) DILIP KR SAHOO BL-B;2ND-FR;FL-203 50/11 SWAMI VIVEKANANDA ROAD (HOWRAH) LP-224/7 HOWRAH 711101

I have paid a bill for consumer no. [protected] amounting to Rs. 4680 from my HDFC Bank Credit Card on 20.11.2014 at 12:09:39 Hrs. Unfortunately, the E-receipt has not been generated but the amount has been debited from my credit card. Please make sure that the amount has been credited to the above consumer no.. Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my credit card, i[censored]nsuccessful so that I can make the payment again.

I have paid a bill for consumer no. [protected] amounting to Rs. 4680 through my HDFC Bank Credit Card on 20.11.2014 at 12:09:39 Hrs. Unfortunately, the E-receipt has not been generated but the amount has been debited from my credit card. Please make sure that the amount has been credited to the above consumer no.. Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my credit card, i[censored]nsuccessful so that I can make the payment again.

I have paid a bill for consumer no. [protected] amounting to Rs. 7344.49 from my United Bank of India Net Banking on 20.11.2014 at 13:39:18 Hrs. Unfortunately, the E-receipt has not been generated but the amount has been debited from my bank account. Transaction reference no. is CESC / [protected]. Please make sure that the amount has been credited to the above consumer no.. Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my bank account, i[censored]nsuccessful so that I can make the payment again.

Consumer No.: [protected] Name: ARCHAN SUBHRA MAJUMDAR Address: Sarada Dream, 2nd Floor, Flat-2A, 1650 Madurdaha, Kolkata 700107 Bill for October (Bill No. [protected]) paid online through CESC portal by Citibank Credit Card on 17th November, 2014. Message of Payment Confirmation received from bank. No acknowledgement/receipt received from CSEC through registered mobile no. (SMS) or registered email. Tried to file complaint through CESC portal, but no docket received.

CESC Bill No. [protected] for the month of October 2014. They charged me for 373 Units whereas my average consumption does not exceed 180 units per month in winters. Also last year in Nov the per units cost is Rs 3 and this year it is Rs 7.7 which is drastically high. Please look into the matter and take necessary action in order to correct the bill and send fresh bill for actual consumption.

Please find the details below My CESC customer Id : [protected] My Bill No : [protected] My Consumer No : [protected] I have received my latest bill of Oct, 2014 on 29th Oct asking for an amount of 1800 INR. Last month we had very restricted use to the electricity because of the fact that it showed ab normal trend in billing for the last 4-5 months and was in upper side while comparing to last year's Unit readings for the same time. In all the months from May to Oct it has become almost Double. See the trend in units last year 223(May) ... 208(Jun) ... 139(Jul) ... 121( Aug)... 156(Sep)... 135(Oct) This year 394(May)... 307(Jun) ... 273(Jul) ... 203(Aug) ...310(Sep) ...268(Oct) Last Month we did not opt for A/C service and used limited utilities to pin point the issue. Can my case be checked ( billing issue/meter reading issue/ functional issue of the meter box ) and correct action be taken. I am going to log a separate complaint to CESC customer care over phone. Nilanjan 14/7/9/3 ola bibi tala lane shibpur, howrah-711102 cell : [protected]

Monopoly does not mean extortion. Please note that I have not received my bill and now receipt a disconnection notice stating " You have neglected to pay your bill..." It seems you have neglected to send the bill properly and ensure its receipt. I have been over charged by Rs. 4000/- total dues 2307.10 for sept'14. Total bill sent is Rs. 6300/-. i.e. current month bill for is for appox Rs. 4000/-. I do not have such high bills, especially with when I am running brand new Hitachi A/c. Explain the last date of calibration of meter, methodology of calibration, provision to check meter from external agencies, methodology of meter reading and most important reasons for such high bills. A reply is solicited. Most of your published phone line are not reachable. Regards Dr. Neeladri Chatterjee IndianOil. [protected]

CESC Bill No. [protected] for the month of October 2014. They charged me for 380 Units whereas my average consumption does not exceed 180 units per month. Please look into the matter and take necessary action in order to correct the bill and send fresh bill for actual consumption.

We have submitted altter regarding ' 27 nos. of meter which are in haphazard way' to CESC, Serampore office. But no action has not yet taken from your end. We the flat owners’ are living with worries & fears. We do hope your well look into this matter and take necessary action as early as possible. Thanking you, With regards, Yours truly Kashinath Banerjee Jt. Secretary Enclo.-Copy of previous letter To The District Engineer, Serampore, Mahesh, Hooghly. I, on behalf of 64/A, N.S.Road Flat Owners’ Association, Uttarpara, Hooghly pray to your honour that in our flat there are 27 nos. of meter which are in haphazard way. Any time there may be accident. So we need your advice what to do in this respect. We have decided to keep one CO2 cylinder. Would you kindly help us to keep these in systematic way. For this we will bear the cost. We are sending xerox copies of all meter bills. Your advice & guidance will be a great help. With kind regards, Kashi Banerjee Jt. Secretary

I paid the October 2014 bill online with my debit card. My card was charged Rupees 2059.00 which is the net bill amount but I didn't receive any receipt for the payment as the server was stopped responding. My bank account has also been debited. Kindly tell me how I can get the receipt. Please Help. Consumer no [protected] Anjan Acharia [protected] [protected]@rediffmail.com

To
The District Engineer (North Zone), Kolkata, West Bengal.

Dear Sir,

My Consumer No. is [protected]. Address being - 620, R.N.Tagore Road, Bedia Para, Kolkata - 77, Landmark - Near Nirala Kali Bari.

I would like to inform you that one of the Poles, No. 159/16 is placed just in front of our premises but the problem
is that one Angle and wire has been placed such a way that some portion of that Angle and Wire has come inside
our Premises.

It didn't create any problem earlier but some new construction is going on in our premises now and for this reason the above said Pole, Angle and Wire is Obstructing the Construction and there can be any MISHAP at any point of time while the Construction Worker is doing their work.


Therefore, I do request you to immediately inspect the site and do the needful.


Thanking you in anticipation of your soonest action.


Regards,

Joydeep Ghosh
Mob # [protected]
Consumer No. - [protected]
E-mail ID : ghosh.[protected]@gmail.com

I was trying to pay the bill online with my credit card. My credit card was charged Rupees 1381.00 which is the bill amount but I don't receive any receipt for the payment as the server was stopped responding. Do I have to pay again. If yes then when I get my refund and if not then how I can get the receipt. Please Help.