Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Respected Sir/Madam, I would like to ventilate my grievances through this letter. My consumer ID is [protected] and my Consumer No is [protected]. This Complaint is regarding my high bills with Bill No. : [protected] and Meter No : 1662213. I am a commercial user. I have a small store at 9, Rafi Ahmed Kidwai Road, Kolkata-700013 in which we usually run refrigerator for nearly 4 to 5 hours maximum in a day and 2 CFL bulbs which we enlight in the evening time for nearly 4 to 5 hours and have no fan. Though my December 2014 month consumption in bill was 50 units and January 2015 month consumption in bill was 43 units. But FEBRUARY 2015 month bill consumption is showing 97 units. I think either the meter reading is wrong or someone is hooking my electricity or someone is stealing from the meter box from inside. I was forced to raised a complain against a well esteemed Electricity Board. Please take action immediately and provide a solution. Regards, Mansoor Alam. Consumer No. [protected], Mobile-[protected], email - mudassar.[protected]@gmail.com. Awaiting for your response. Urgent step is needed.

Dear Sir Ref: Consumer No.[protected] Sub: Correction of address I Sri Gokul Behari Mondal request you to rectify our address in your records as mentioned below:- CORRECT NAME AND ADDRESS: GOPAL METAL WORKS POST AND VILLAGE JOTE SHIBORAMPUR, VIA MAHESHTALA, KOLKATA PIN 700141 Request u to rectify our address in your record and do the needful. Regards Gokul Behari Mondal

Dear Sir Ref: Consumer No.[protected] Sub: Correction of Name & address I Sri Gokul Behari Mondal request your goodself to rectify my name and address in your records as My father Gopal Ch Mondal died on 8/12/2012 and I am elder son of my family. CORRECT NAME AND ADDRESS: Gokul Behari Mondal Post and Village Jote Shiborampur, Via Maheshtala, Kolkata PIN 700141 Request u to rectify my name and address in your record and do the needful. Regards Gokul Behari Mondal

I HAD PAID MY ELECTRICITY FOR FEB 15 ON 9/3/15 OF RS 830BUT DUE TO INTERNET FAILURE TRANSACTION FAILED AND I HAD TO PAY TWICEAND RS 830 EACH DEDUCTED FROM MY ACCOUNT TWO TIMES WHICH WAS NOT REFUNDED BY YOU TILL DATEPLEASE TAKE NECESSARY STEPS SO THAT I CAN GET BACK RS 830 FOR FAILED TRANSACTION

Dear Sir, While I tried to pay my energy Bill for Feb' 15, on line, using my Credit Card, first time the transaction was unsuccessful . But the Amount Rs. 1287.12, for Energy bill Amount Rs. 1270. 00 of Feb'15.was duly deducted. As such I had to pay the said Amount again to complete the transaction. When & how I can get the refund the said excess amount. Kindly provide me a line of reply on this count to my E-Mail ID [protected]@yahoo.com . Yours, A.K.Ganguli. consumer.

Dear Sir Ref: Consumer No.-[protected] Customer Id.-[protected] Sub: Correction of Address OLD ADDRESS KEYA MONDAL & SUSANTA MONDAL, 3RD-FR, FL-06SWN, 1349 PURBACHAL MAIN RD, LP-5/15/27/7 KOLKATA 700 078 NEW ADDRESS KEYA MONDAL & SUSANTA MONDA, L FLORA APARTMENT, 30/Q HOSPITAL ROAD, 1349 PURBACHAL MAIN ROAD, 3RD-FR, FL-06, P.O.-HALTU, P.S.-KASBA, KOLKATA 700 078, LP-5/15/27/7. Request you to rectify our address in your record and do the needful at your earliest. If you require any supporting document, please inform me. I will coordinate accordingly. Thanking You SUSANTA MONDAL Mob.-[protected] e-mail: [protected]@gmail.com

Dear Sir Ref: Consumer No.-[protected] Customer Id.-[protected] Sub: Correction of Addres OLD ADDRESS KEYA MONDAL & SUSANTA MONDAL 3RD-FR, FL-06SWN 1349 PURBACHAL MAIN RD LP-5/15/27/7 KOLKATA 700 078 NEW ADDRESS KEYA MONDAL & SUSANTA MONDAL FLORA APARTMENT 30/Q HOSPITAL ROAD 1349 PURBACHAL MAIN ROAD 3RD-FR, FL-06 P.O.-HALTU P.S.-KASBA KOLKATA 700 078 LP-5/15/27/7 Request you to rectify our address in your record and do the needful at your earliest. If you require any supporting document, please inform me. I will coordinate accordingly. Thanking You SUSANTA MONDAL Mob.-[protected] email: [protected]@gmail.com

Dear sir, This is Ajay Kundu, Cust id-[protected], Consumer No-[protected]. This Complaint is regarding my bills with bill no-[protected]. The jan bill was showing 310units, Feb bill is showing 279 units and March bill reading is 265 units. The electricity consumption is as follows- 01 no 0 watt bulb and one refrigerator is on for 24 hours and only one tube light is on for 7 hours and one tube for maximum 1 hour, one pedestal fan for maximum 8 hours. People whose consumption is more are getting one third of the billed amount, why more in my case. Urgent step is needed.

Sir, This is to inform the concerned authority that my consumer no. [protected] is being used at 8/J Topsia 1st Lane Kolkata 700 039, but its milling address is 32/12 Rai Charan Ghosh Lane Kolkata 700 039. Unfortunately due to some circumstances your courier group G.S. Enterprise is not properly delivering the bill to its milling address. This has become a regular practice of theirs which makes me to collect a copy of the bill from the office. Hence, forth I, Md Rafique want my bill to be delivered in the milling address as mentioned in the bill. I hope that the concerned authority should go through this and do the needful as early as possible. Thanking you, Yours faithfully, Md Rafique

I have received Electricity bill for the month of February 2015 of Rs 2430 power consuming 380 units The Bill is inaccurate because the last six months consumtion graf showing our power consumptionsame eletronics items we are using last six monthsno other actvities happend I would request you that please review this bill and send me a revised accurate bill along with confermation and also request you for check our meter condition I look forward to you for favarable consideration

Dear Sir/Madam, The or electricity consumption for Consumer no [protected] has been nil almost since the month of October 2014 as the building portion is unoccupied for we are not staying there since then and we are out of city. So, there is nothing to worry about. As the electric meter is all OK and does not need to be replaced. As and when we come back to the building and start staying then the meter will start showing the electric consumption automatically. Please treat this mail as our application for non consumption of electricity for consumer number [protected] Thanking you, Yours faithfully Mr. S.Bhattacharya

The Electricity Bill for the month of February'15 of Con. No. [protected] has been paid through Internet Banking with Indian Overseas Bank Transaction No. 910807, date and Time[protected]. But the Payment Receipt has not been generated. Requested to sort out the problem immediately.

I am not staying my home in last 4/5 months .Consumer no [protected] .But from last 6 months I am getting average 350 RS charges .I checked local electrician but it has no result .I have raised complain ( docket number 3151117 )which closed without informing me .So requesting you to check our electric meter and resolve it

CESE meter reading is completely on assumption basis and fully wrong as per their meter reading on 3/3/15 is 5992. At present dated 13/3/15 meter reading is 5893 units. How is it possible!!! For how long past this fraud practice is going on???? Please, take necessary action immediately. Name the person who took the reading ???

My MR NO. {05/03691/15(750)}. I already deposited the estimate amount.i almost everyday go to the shyambazar CESC office But i have disappointed.few days Before i meat mains engineer but he said to me before i'll do the municipality permission and then they will produce my meter.If i pay the service charge so then why i do the CESC's work??? For that case i lost many working days from my job.it is to much harassment for me. SIR / MADAM, please solve my problem and contact me as soon as possible.

My residence( Consumer number- [protected]) is under lock and key since Nov 2014. Despite of that It is being observed that in the month of Jan 2015 - 46 units and Feb 2015- 9 units has been claimed as per bill no [protected] and [protected] respectively.
This may kindly be verified at your end for the protection of your consumer. Your early action in this regard will be highly solicited.

Consumer No. [protected]. Bill was raised on approximate basis for the month of november'14, december'14 & jannuary'15 as Rs.1280, 1250& 1230 respectively. As per my reading, units consumed for the month of jannuary'15 stands on -42 in place of 187 charged by CESC. How? Month Meter Reading Units Remarks Previous Present Consumed October'[protected] actual November'14 31607 ****** 194 Approximate December'14 ****** ****** 190 Approximate Jannuary'15 ****** ****** 187 Approximate As per back calculation : October'[protected] actual November'[protected] Approximate December'[protected] Approximate Jannuary'[protected] Approximate BUT ACTUAL METER READING AS ON 16/2 IS 31949, TAKEN BY ME. Please do the needful.

I am Mr Dilip Kumar Roy, I am 64 Yrs old and suffering from Hypertension, diabetes and Heart disease. In Nov 14, I received a electricity bill for Nov 14 for Rs 10750, which was unusual and defies logic, details are as follows: (Meter no. 0435511, Previous meter reading: 8825, Current reading:9999; Units consumed: 1174). I lodged a complaint via telephone with CESC(Mr Nazrul Islam Choudhary, Commercial executive on [protected]) complaining about that the meter reading noted by their representative was wrong. He promised to have the issue looked at and send me a corrected bill within 10 days but nothing happened. Finally, after repeated complains, some company personnel were sent to my house on 03 Jan 15 to check the reading, and change the meter. When they came, the Senior technician, Mr Mantu Kumar Pradhan (from Testing department, CESC Office, Bhavanipore) checked the final meter reading of the old meter and noted it as 9167 and also informed me of the same. He then removed the old meter and fitted a new one(Meter no. 5118325). After few days instead of my revised bill, I received my disconnection notice and bill for December 14(Bill no. [protected]), The details were as follows(Meter no. 0435511, Reading date 10/01/15, Previous meter reading: 9999, Current reading:9999; Units consumed: 0 and Gross amount payable as Rs 10790 of which Rs 10750 was arrears of previous month). I called the commercial executive again to complain that I have been sent the same wrong bill again. I was told to come to the Howrah regional office, to have the problem shorted out. When I went there on 30 Jan 15 and explained everything, I was told by the personnel attending that I would be sent a revised bill within 10 days. However I did not receive any revised bill as promised and repeated calls to the commercial executive and the CESC office(Phone No.[protected] fell on deaf ears. I was finally told by the Office that no action has yet been taken against my previous complaints and my previous visit(all the way from Sheoraphuly to Howrah) and was again asked to come the Howrah regional office. I again went there on 18 Feb 15. After much wait and telling my story from scratch to the company executive at the office, I was finally given my revised bill of Rs 2380 for Dec 14 against preevious bill no. 12141 for the same period. I paid the revised bill immediately at the office and thought that was the end of my woes. However on 29 Feb 15, I received my bill for Jan 15, which read as follows, (for meter no.0435511: previous reading: 9999, present reading:*******, unit consumed:174C and for meter no. 5118325: previous meter reading:1, present: 324, unit consumed:323C and Total reading of both meters= 497)Total energy charges=2857.71 and arrears of previous month as 2387.19 and gross amount as 5712.25. Now please 1. Where these all these come from? and 2. Prove ******* - 9999=174.I am a harassed old man. Please help me.

For lawers and old timers, Please also tell me if I can sue CESC for deficiency of services, for mental and physical agony and claim compensation

My Consumer no [protected]. I received today bill for the month of January 2015 for Rs51/- for ZERO unit though my actual consumption for the month of January 2015 is 100 Unit ( i.e. 1057 - 957 Unit).
Present Reading as on 03.03.2015 is 1070 Unit.
The person entrusted with the task of meter reading did the fault and I am being monetary penalised for payment of per unit charge at excess rate.
I therefore request you to please recast the bill for the month of January 2015 for 100 Units and re issue the bill accordingly so that I can make payment of the same by 10.03.2015
The person taking meter reading also be advised to be bit cautious in taking meter reading in future

SHOVA SINGHA
(M) [protected]
E mail ID - [protected]@gmail.com
03.03.2015

My cosumer number is [protected]. I made a payment of Rs 634 to CESC on 27/2/2015 using ICICI Bank Net Banking. The amount was debited from my account but no transaction slip/receipt was generated. I called up CESC Customer Care number and was asked to wait for 48 hours. Now even after 48 hours, there is no update and the latest payment status still does not reflect the payment that I made on 27/2/2015. Please send my transaction receipt to my email ID as soon as possible. Otherwise please reverse the transaction so that the funds are credited back into my account.