Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

My wife had applied for change the name of the electricity supply in respect of Consumer No. [protected]. As requested she had already submitted relevant documents and requisite fees towards the security deposit with the Howrah office. Upon submission of the documents she had received a SMS requesting to deposit the security deposit. The context of the SMS is set out hereunder: "PLEASE ARRANGE TO SETTLE THE SECURITY DEPOSIT AMOUNT TO ENABLE US TO EFFECT THE CHANGE IN NAME AGAINST CONSUMER NUMBER[protected]. THE BILL HAS BEEN SENT TO YOUR EMAIL ADDRESS. YOU MAY ALSO DOWNLOAD THE SAME FROM OUR WEBSITE". But surprisingly no email has yet been delivered to this email ID "[protected]@gmail.com. You are requested to take immediate steps to deliver the bill in my email ID. I SHALL BE OBLIGED IF THE PROBLEM IS SOUGHTED OUT ASAP. Niladri Khanra For Subhalaxmi Sen

Dear Sir/Madam, I, Sri Rakhal Chandra Bhattacharjee a LT connection holder, Meter no-3612610, customer ID-[protected], Consumer no- [protected] address is -RAKHAL CH BHATTACHERJEE 185/589 H C BANERJEE LN, 805 KOTRUNG GOVT, COLONY-2, KONNAGAR LP 116/23, HOOGHLY 712235 is like to draw your kind notice on the fact that from 18th Feb 2015 all of our family members are absent from house due to a heavy operation of my wife at Delhi. As per present condition we may not able at house for to taking the meter reading. On 3rd April suddenly I was at my home and at that time the meter reading was taken by your representative and after hearing my problem he was advised me to write a letter to you with a brief description. Now I am explaining some details as follows:- 1. Bill period-Feb 2015, Bill no- [protected], Starting meter reading-14093 Closing meter reading- Nil, unit charged-139 Rs.880/- and paid on 25/03/2015 through net banking of Rs. 882/- 2. Bill period-Mar 2015, Bill no- [protected], Starting meter reading-Nil, Closing meter reading- Nil, unit charged-184 Rs.1230/- and to be paid on 01/05/2015 through net banking. Now, Sir I want to make a plea that on a sympathetic ground please make a justice regarding raising the monthly bill, because in previous I have described we are not in the house and it is under lock and key. But last two months a huge amount is claiming without any reason. Hope for a suitable and favorable action from your end to relief me from financial pains. With regards, Rakhal Chandra Bhattacharjee [protected]@rediffmail.com

Sir, ref to my consumer no. [protected], I bring to your kind notice that I received sms on 27 April 2015 at 04:03 PM saying "your electricity bill for 03/15, due date on 05/05/15, amounting to Rs.1130 (Net) has been generated". Since I shall be out of the city and I didn't receive the hard copy of the bill, I went to collect "Copy Bill" on next day 28 April 2015 at 09:30 AM from CESC South Regional Office to make payment before my departure. When I entered my consumer no. in the "Copy Bill Machine", it displayed "bill not yet generated". I approached the staff at the "Copy Bill Counter" and got a casual reply saying "bill will be sent to your home in the coming days". I was really disappointed and I had faced same situations on earlier occasions as well. Hence I request you not to harass consumers sending sms like this. Regards.. Mrs. Kali Pal

I am writing to bring your attention that this month we have received a exceptionally high bill of Rs 5000/ for the month of March 2015 than we usually receive Always our bill is in the range of Rs 1000 to Rs 1100 that you can check through our previous bills records for every month We do not have any AC connection or other gadgets of high electric consumption Please look into this as I am a pensioner and not in a position to pay this high bill I will be obliged if you can provide a quick solution Looking forward to prompt reply. My consumer number is [protected]

I paid the electricity bill for the month of March'2015 through online using Bill Desk Gateway by my credit card. Payment was done successfully and generate acknowledge slip at the end of payment. But I didn't received the acknowledge slip in my email address [protected]@gmail.com. Also when I entered into CESC website bill pay section it shows not paid. It ask for payment again.
Consumer Number : [protected]
Customer Id : [protected]

===Transaction details===
Transaction date :[protected]
Transaction reference number : CUPG[protected]
Status : SUCCESS
Electricity bill amount (Rs.) : 1347.00
===================

Please reflect the payment status of my account in cesc website.
My contact no.: [protected]

Consumer Number:- [protected], Billing Units in March 2015:- 229, since last one year, we are getting excessive energy bills but our usage very minimum. my actual average monthly electricity bill should be around Rs.450 - 700 but we are getting bills of Rs.2, 000 & above. we have done several complaints with CESC but still there is no action being taken in this regard...even a new meter is not helping. new meter installed in nov 2014. and in winter my bill for two small rooms was more than 800!!! in march it is around 1700!!! please help me. i belong to a middle class section.

Hi, I just made an online payment towards my current bill that was showed to be Rs. 108, however, the online payment charged me Rs. 113 which I don't understand! The transaction receipt showed a couple of convenience charges added and the final amount displayed was Rs. 109.20. so no idea why Rs. 113 was charged! Would be nice if you could help. Many thanks Kind regards Subhabrata

my consumer No:[protected] my regular bill for the last 5 years is arounding to Rs 500/-maximum.Last month it was Rs250/ as I was Outstation from January 24 to Feb 15.But this month it jumps to Rs 1300/-Please verify. In this context I have to declare that this month I purchased anAC machine but it is not yet installed.So before how can it reaches to a great jump of Rs1300/-. Again I have deposited the necessary amount to the CESC office for deposit for Ac in the month of February end but till to day no one have come to Increase of the power for my Ac for which I cannot run it. Please look into the matter & oblige. Thanking You. Biman Behari Poddar 188 Bepin Gaguly Road, NewPark, dumDum, Kol-30 consumer No :[protected]

To The Sr Commercial Executive NSRO Kamarhati, Kolkata Sub - nonrefund of sd refund of rs 546.51 in c/w customer id no [protected] (since my deceased father) Sir kindly refer to your office docket no 115722 dt 5/2/15. After receipt of cheque of yes bank of the aforesaid amount in the name of my deceased father S K BASU as per your direction I have deposited the original cheque together with all documents so that the cheque is issued in my name as the successor. But two months have passed and i have not yet received any response from your end. Kindly let me know the status of docket no 115722 dt 5/2/15 n expedite the matter so that i may get sd refund early. y/f PRALAY BASU CUSTOMER NO [protected] CONTACT NO [protected]

Dear sir, For Comsumer No: [protected] (in the name of Mitra Mukherjee) at Belur Math was paid on 01.04.2015. Because of connectivity problem the Bill payment could not be completed and money was deducted from my U.B.I. Debit card but was not paid to CESC. So I paid the bill again, online. Thus the bill was paid twice from my side. Bill details: Name: Mitra Mukherjee Consumer no: [protected] Address: Mayer Badi Aptt, Bl-2, 13/A1, Sarat CHandra Atta Lane, LP 48/2, HWH - 711202 Bill no: [protected] Bill Amount: 2403/- (for Online payment) and 2430 (for cash payment) Payment date: 01.04.2015 Payment mode : Online payment. Kindly help me to get the refunded.

I HAVE ALREADY APPLY FOR THE CHANGE OF MAILLING ADDRESS, ON 13/03/2015 MY CONSURE NO-[protected], MY DOCKET NO-1157388, I HAVE SUBMITTED IN PROFF OF MY NEW ADDRESS 1)PAN CARD 2) VOTER CARD 3) ELECTRIC BILL OF MY WIFE (PRESENT MAILLING ADRESS) 4) MY MARRIAGE CERTIFICATE

Sir, My CESC consumer number is [protected]. My metre box has been damaged for quite some while now. I have informed this to the CESC representatives who come to our house for checking the metre several times. But they appeared to pay no heed into this matter, and just told me to lodge a complaint online. I tried to contact CESC online, but was unable to find any link that would let me directly contact them. As per the CESC rules, we, consumers, are not to tamper with the metre box. I am very frustrated with this matter and would request you to kindly look into it ASAP. Thanking you, Yours faithfully, Alok Sarkar, A/17 Survey Park, Kolkata 700075. (M): [protected] email: [protected]@gmail.com

This is with respect to the bill (consumer# [protected]) I received for the month of February 2015 I was not in my residence from 10th December 2014 to 6th March 2015 but still I received a bill of Rs. 560/- for the month of February 2015. On seeing the February 2015 bill I saw that the meter itself has not been checked and that is the reason why the present reading is showing as asterisks although the previous reading value is present in the bill and in spite of not checking the meter reading I have been given a 90 units consumption which I had to pay. I need this amount to be corrected in my upcoming bill for March 2015. Please check the previous bills of mine and adjust the amount in my March 2015 bill . Thanks & Regards, Saikat Sen

Dear Sir/Madam, This is to bring to your notice that there has been a double payment made by us by mistake for the electric bill for consumer number [protected]. An amount of Rs109/- has been paid through Internet on 24th March 2015 and again the same amount has been paid by due date at the respective cash collection counter. You are therefore requested to to adjust the amount in bill for next month. Thanking you. Yours faithfully, S. Bhattacharya 31, Kalitala Road Ichapur, 24 pgs (N) PIN-743144

SIR, PLEASE TELL ME THE PROCESS TO INCREASE THE LOAD CAPACITY OF MY ELECTRIC METER FROM 2 KW TO 4KW AS I HAVE INSTALLED 02 AIR CONDITIONERS IN MY FLAT. ALSO SUGGEST IF 4KW IS SUFFICIENT FOR THE SAME. THANKING YOU, YOURS SINCERELY, MANOJ SINGH

Kindly note that Undersigned paid the electricity bill twice by mistake for the month of February 2015. Kindly arrange to return back the excess money paid or adjust with my next month bill. Regards, Somnath Mukherjee L/P. 16/2 3, A. N. Chatterjee Street, Dakshineswar, Kolkata-700076 Consumer No.[protected]

Kindly refer Bill of 2/15 and note that while making payment on line the 1st payment showed error although the money was debited from my account. Hence a 2nd payment was made successfully. Now after 2 days i find from my mail that my 1st payment was also .successful. Followings are two (2) transaction ID. 1st Transaction Detail : Consumer no. [protected] and accounting month and year 02/15 Transaction date :[protected] Payment Mode : Netbanking Transaction reference number : BIDB[protected] Electricity bill amount (Rs.) : 850.00 Convenience amount including service tax (Rs.) : 4.49 Total (Rs.) : 854.49 And the transaction detail is : Transaction Successful Acknowledgement Slip Consumer no. [protected] and accounting month and year 02/15 Transaction date :[protected] Payment Mode : Netbanking Transaction reference number : BIDB[protected] Electricity bill amount (Rs.) : 850.00 Convenience amount including service tax (Rs.) : 4.49 My complaint Doc No is - 3151690 Total (Rs.) : 854.49

During September 2013 to January 2015 my average consumption were below 100 units but Bill for the month of February 2015 all of a sudden a bill showing consumption of 200 units was issued by CESC. Thereafter the usage was reduced to 160 units without showing any reason. The company does not read the meter regularly and often raise and send Electricity Bill on an hypothetical basis. I beg to appeal that my actual usage may be read again from the meter installed in my compound and the bill already raised should immediately be revised so that I may go ahead for making necessary payment to CESC. With regards, Gour Mohan Singh CESC Customer ID:[protected] Mob No.[protected] G T Road Uttarpara Hooghly Pin-712258

Please refer to consumer no. [protected] & [protected] and find the both meters of aforesaid consumer nos are installed in the same premises i.e. 25/2/1, Bindha Basini Tala Road, Ariadaha, Kolkata -700057. It is surprising that for first time ever, you have failed to deliver the electricity bills for past three months and the hopeless courier you have entrusted the job, never attends the phone! As such, you are requested to take immediate steps to resume the delivery and we hope you owe an explanation for disruption of bill delivery service for such a long period. Regards. A. Bhattacharyya [protected](M)

Hello, The below details is registered under dutta.27.[protected]@gmail.com which is to be cancelled as I left the flat and a new incumbent is staying there. Consumer No. [protected] in the name of Bharat Overseas Bank Lt. 235/B/1 N.S.C Bose Road, 2nd Floor Flat-2H LP-CMC/3 Kol-700047 I don't want to recieve any more emails for this consumer #/address. Please do the needful. Thanks,