| Address: East Sikkim, Sikkim, 737132 |
This complaint is regarding Canara Bank, Branch Manager for Tadong. East Sikkim, Sikkim Branch and In deputation Branch Manager, Canara Bank, Majitar, East Sikkim branch.
The staff are inadequate and very happy to loose customer. While they do not work properly and do mistake, if you complain they ask to close account. I have requested transfer of my salary account, this was done on 21st December 2018. I was informed mail is sent and the process will take two days time. While requesting for the process I found that my signature was wrongly updated. This was the reason why while paying Education Loan when I submitted my cheque it was not accepted and I have to face too much trouble. Still I was helpful and I did not register any complaint in good will and requested to transfer account. The losses I incur, in goodwill choose to let go. However, the transfer never happened. On 29th December, my atm was collected by the Majitar Branch and a new Rupay ATM was given, that was suppose to get activated next day. from 3oth to 2nd January I cannot withdraw any cash and I cant pay through card and I have no money. I again went to bank today 2nd Jan 2019, the account transfer did not happen. The bank official were rude, and in place of Mr Migur Sherpa (Manager) some other lady was there who was rude and said that I submitted wrong signature. Instead of being sorry for the all the wrong doing she was yelling at me and asked me to talk to Tadong Branch Manager (Mr Sherpa was the only person who was eager to help and was helpful, and he informed about wrong signature, sent mail to Tadong Bank Manager who later rectified it). I called Tadong Branch manager, who was very unhelpful and rude, instead of sorting the issue, he lied that no mail was sent to him regarding transfer, the mail was sent on 29th January 2018 by Mr Migur, instead he asked to give phone to the lady who have taken charge in place of Mr Migur, and was asking why his number was shared. After all this, when I finally asked her when the account will finally transferred, she started yelling at me and asked me to leave. They said me I am being rude for asking them when the account will be transfer, if they dont have other work and cant I see the mail was sent again. Again I tried calling Tadong number, the first number was blocked, I called from second number they were rude and said if I want I can complain they have other work. Both of them asked me to close account if I want to. The account number mentioned is my salary account and many of our employees have salary account in Canara Bank. I have informed my HR to choose other bank for salary account. Canara Bank service is very poor, and both the Tadong Manager and the lady in deputation for Mr Migur was behaving that they are doing favour on me by letting me have account and they paying me my salary. The lady in deputation at Majitar, Sikkim branch, instead of being helpful and trying to solve the issue was more eager to blame Mr Migur and me, even she was so impatient and asking her politely that by what date it will be done, her reaction was "Stop yelling, stop asking, get away from here". I do not understand if this the fault a particular individual or if this is the working culture and way to service customer at Canara Bank. They even said (both Tadong Bank Manager and the lady in Deputation for Mr Migur) that I can complain and nothing will happen. I have a witness too who was there when all this went down.
Canara Bank customer support has been notified about the posted complaint.
It's reference number and other details I am attaching in photo. I already gave my complaint in return in bank my payment of rs6120 was stuck since 2017