CARS24 Services Complaints & Reviews

I sold my Scorpio (reg no. AP28CF6234) at Cars24, Somajiguda, Hyderabad, Telengana sometime in September 2017. I was told that the car ownership would be transferred to new owner within 90 days. But, so far the ownership is not transferred. I have written many times asking for an update, but they are not very responsive in giving feedback or addressing the issue.

To worsen the things, few weeks back, someone called me, who bought the car, saying that he purchased the car, but ownership is not transferred to his name. He also mentioned that he met with an accident, and wanted me to help him claim the insurance money, as both the car ownership and insurance were still on my name.

I decided to sell my car at Cars24, because, i was worried if i sell my car to some dealer, they may not take care of paper work properly, but I am very disappointed in the way Cars24 is handling my case.

Kalyan Reddy

My name is shaik abdul azeem,, i recently sold my car ford figo in cars24 in hyderabad kukatpally branch in novemeber 2017... I got inspection of my car on last date of cashback availablity... Then due to less price they reauctioned for many times it takes two days but still they offered same price after 2 days... Finally they said they will ask about cashback to management and revert back so they confirmed that cashback is available to me as i inspected my car on cashback offer date.. So based on cashback only i sold my car... I repeatedly said to them that due to cashback offer only i was selling they said yes and took my car... The persons who are there on that time are mr sharat and mr chiranjeevi manager.. They given written statement saying cashback will be released after noc submission.. Now today everthing has done now i am asking for cashback but the persons who are there before were left job new persons are appointed in that branch like mr akshay and mr prasad... They said i am not elgible for cashback as i sold car on next dates of cashback offer, but before sharath and chiranjeevi promised that they spoke to management and they confirmed that as i inspected vehicle on cashback date i was eligible... So i request cars24 team to look into it orelse i have to take neccessary actions as i have complete proofs,, like written statements and call recordings.

I am an existing resident of sjr equinox i would like to bring to your notice notice that your employees outside the gate have been fighting with person and shouting at him saying speak in kannada else leave the place he can be any of a normal customer so it is advisable to check the behaviour of your employees and the way they talk to any person outside maybe insight office they can be very isn't an educated but outside the premises not the case it's a case of 11:30 a. M sjr centre. Since you are a customer oriented business shouting loud speak in kannada girls leave in front of your office looks very derogatory.

The guy in the blue dress is still arguing with the gate keeper on kannada language speakers in the image that i have attached

Thank you please take care of the situation and please advise them.

I wanted to sell my maruti ritz car model 2012 which i bought from maruti true value for rs 415000/- when i wanted to sell it cars 24 valued it at rs.2.20, 000
It is absolutely unacceptable price and i felt humiliated and astonished at the way they calculated the value i will never go back to car24 again in my whole life that for sure and request the general public to be aware of such fraud companies who are fooling gullible people

On dated 11 june 2017. I sold my maruti suzuki swift car at cars24, plot no. 24, dwarka
Sec 20, near toyota showroom, new delhi-110075

You give me information at the time of car sale that, car24 policy is
That the ownership of car shall be transfer with in three month.

But 7 month has been completed, car is still in my name and no step
Taken by car24 for transfer of ownership of that car.

Many time i call your number, they say that car24 will provide you
Information with in 48 hours, but i did no receive any call yet from car24.

Thereby u advised that give me car status and transfer car
Ownership, as soon as possible, otherwise i will take legal help regarding this.

Thanks
Rahul

I had an appointment with car 24, plot no 24, dwarka, sec 20, near toyota showroom, new delhi-110075 at 1500 hrs. On reaching store i approached company employee and informed him about my appointment. I was called in and i was asked for expected price of my car price. He never did the process which was explained in commercials and website.

There was no technical evaluation of the vehicle as promised by the company's commercials everywhere. It seem that your employee is deciding the price of car on a adhoc basis, by his own without seeing/ without evaluating and just fooling customers on fake promises.

If there was no technical evaluation then it must not be promised in commercials and adhoc evaluation does not give actual price of the car. I have also registered complain with company on phone with complaint number 241168 dated 18 jan 18 but there was is no response.

Pls do the needful.

My appointment id is [protected].

On dated 20, august 2016. I sold my car at cars24, plot no. 24, dwarka sec 20, near toyota showroom, new delhi-110075

You give me information at the time of car sale that, car24 policy is that the ownership of car shall be transfer with in three month.

But 17 month has been completed, car is still in my name and no step taken by car24 for transfer of ownership of that car.

Many time i call your number, they say that car24 will provide you information with in 48 hours, but i did no receive any call yet from car24.

Thereby u advised that give me car status and transfer car ownership, as soon as possible, otherwise i will take legal help regarding this.

Thanks

I sold my car (appt id:[protected]) in the Domlur, Bengaluru branch and then referred my friend who sold her Grand i10 on the 27th october 2017.

 As per the company policy i was elligible for a referral bonus INR 5000 which still has not been paid to me and it been more than 2 months since my friend sold her car.

Inspite of multiple emails, phone calls and visits the company has not yet paid the referral amount.

I had referred my friend and he sold his car at cars 24. As part of the referral program, cars 24 had to pay a referral amount of 5k inr, within one month. It has been more than 3 months now and they are passing the buck.

I have raised a grievance with the customer care and called them umpteen number of times. Every time, they conclude that my issue will be resolved within 24 - 48 hrs but nothing happens there after. My appointment...

Hi,
This is Pradeep from Hyderabad I have sold my car 1 month back in cars 24.com @ habsiguda branch.
First thing you people are fake people you people will not give a response to customers I ### cars24 very bad bad service iam in hospital going treatment I sold my car because of money when I giving call back for response no 1 answering my call at office then y to ### to do business I need my remaning money ASAP.

Pradeep

I had very bad experience with Car24 branch pimpari chichwad branch pune, they called me many time even i told them the price which they shown me on their website i won’t able to go but they force me to come will give the best than that and after reaching there they said to inspect car its will take one and half hour but they taken 2 hour after that they given me the rate 25 K in next day which was unexpected even on their website was 85 k they shown, but got offer from others 110000 lackcit’s bit difference
They are give fake commitment even wastage my time i will never recommended any one to go there they just create fake publicity through digital marketing

I went for selling of my car to car 24 lajpat nagar delhi office on 18.11.2017. The mechanic has drived my car rashly and after evaluation when i returned home i realised that my car's clutch plate was very hard. Car24 evaluation process resulted this problem. I have cntacted mr alam but he has not listened to my complaint.
This is pathatic. My well maintained clutch system was damaged and i will have to bear cost of its repair/replacement as car 24 is not taking its responsibility.

My appointment id is [protected].

On dated 06, june 2017. I sold my car at cars24, indian oil filling station, golf course extension road, sector 62, gurgaon, haryana 122102,

You give me information at the time of car sale that, car24 policy is that the ownership of car shall be transfer with in three month.

But four month has been completed, car is still in my name and no step taken by car24 for transfer of ownership of that car.

Many time i call your number[protected], they say that car24 will provide you information with in 48 hours, but i did no receive any call yet from car24.

Thereby u advised that give me car status and transfer car ownership, as soon as possible, otherwise i will take legal help regarding this.

Thanks

For my car which was about 16yrs and 9months old, when i went to cars24 shop in c. R. Park, new delhi-110019, i was told this will go as scrap and i was offered rs 17000/- in aug, 17 by one sh javed akhtar. I went with car on 25.8.17, he started telling market at mayapuri, new delhi is closed and they don’t know when it will be opened. Hence they will now offer rs 16000/- only as now they will have to get scrapping done from outside. They also said in 10days time they will give back chassis plate and wind plate after scrapping.
I gave the car as it was not possible for me to come again. They gave me computer generated paper for scrapping and delivery challan for car. Both these papers neither have any bill no. Nor tin no. Etc
These cheaters neither got scrapping done nor gave back chassis plate and wind plate of car as was promised by them.
Crux is never trust them.
Sell your car to dealer maruti/hyundai/honda/mahindra etc while buying new car?
Or sell yourself outside by evaluating buyers? Take copies of pan card and adhaar card of buyer.
Never go to cars24.
From
Anil

Sub : car seems to be sold further instead of scrapping by cars24, cr park, new delhi-110019
I hope you will take up under mentioned issue for benefit of all.
As my car alto vx 1.1 petrol model was more than 15yrs old, on 26th august, 2017, i had given my car for scrapping to cars24 company shop at c. R. Park, new delhi-110019 to company authorised person mr. Javed akhtar and i was told by cars24 also that this will go as scrap.
All papers given to me by cars24 are duly signed by javed akhtar at time of selling of car for just rs 16000/- also say that car is for scrapping purpose only. They have taken copies of my pan card, adhaar card and r-book.
My legimitate concern is that if m/s ngt has taken out such a ruling for scrapping/ disposing car after 15 yrs which is vetted by hon court order, then the same must be ensured by some authority, then only intent of same to curb pollution is effectively met.
1 month has passed (26.8.17 to 25.9.17), chassis plate and wind plate of car not given back to me which were promised to be given in about 10 days after scrapping. Neither they have given any convincing reply? I have written several mails to them starting from[protected] and their stereophonic answer “we have escalated the level of complaint and require some more time” and now they are siilent since 22.9.17.
I doubt that car is now sold to someone by cars24 without my permission and not actually scrapped. It means that car is being run in my name, by whosoever has bought it even after 15 yrs??
This amounts to cheating by cars24.
I want that actio to be taken against cars24 to deterr these companies like cars24 to cheat people and country as a whole to violate ruling to earn money.
Who will scrap the car, obviously individual can’t do scrapping himself. One has to take help of such companies only.
Beware from such frauds by cars24??
Anil

I have visited in CARS24 for selling my Car which is just 2 years old and in very good condition(Almost new condition) on 9th Sep 2017 at Dawarka Sector 20.I have waited over there almost 3hrs to get it inspect and price. The price was offered to me was not as expected by me or as they are publiciting that they offer the best price. The price offered to me was approx 1.2 lacs less than as compared to True value and other delears. In fact their website does not show all variant of Cars. It was really very bad experienced with them. They also shared the prices to others dealers also in next couple of hours. I was really shocked, when i went to a maruti showroom to get the price of my car, they told me that you have already inspected your car from CARS24 and you got the X.X Lac price.

In fact when i went to a previous dealers who has offered me best deal before inspecting the CARS24 has also reduced the amount of offers due to CARS24 Offers price information.

So, i loose my best deals to sale my cars due to suuh foolish CARS24.

My Name - Vinay Kumar
Mobile No - [protected]
Car - Celerio ZXI AMT (Dec 2015 Manufacturing and Registration 1 Jan 2017)

I have also raised the complaint in CAR24.
Complaint No-169042

Hi,

We had sold our car to cars24 in february 2017.
Car: polo tdi highline 2015 model.
Number: ka01 mm 0889
Color: red
Kms driven when sold : around 38000
Branch: yelahanka, bangalore.
Contct person: lokesh
There was rs 1000/- less transferred during final settlement from cars24 to my account.
Request your intervene and return the pending amount.
Please contact me further on harshitha. [protected]@gmail.com

Thanks
Harshitha

Hi,

This is chandan kumar. Cars24 appointment id : [protected].

I sold my car to cars24.com branch at indirapuram, ghaziabad on 29th july 2017. I have only received token money of 2000 rupees. I have not received my remaining 9000 rupees. As per commitment given by cars24 team that rest of the remaining amount of 9000 rupees will be transferred to my bank account on same day by end of the day. But i have not received my money yet. It is already 3 day over and i have not get my money.
When i am calling them then they are giving excuses that their server is down. They are making fool to customer.

This is regarding pending amount of Rs. 11500 against ID [protected]. I had sold my Alto LXI(UP16 U0370) on 18th Feb 2017 in CARS24 gachibowli branch with a promised amount of Rs.83000.
As per company policy Rs. 63000 was given within a weeks time and Rs.20000 was kept on hold until complete transfer of car ownership. I was supposed to get remaining Rs.20000 in next 1 month (i.e. by 20th march 2017) but was given only Rs. 8000 till now.

When I contacted the branch Manager of Cars 24 he started giving different reasons of non payment. Finally he said that Rs. 12000 was being used as part of processing in RTO office Noida since I was not present there.

During my initial interaction till deal Finalization at no point of time I was informed that I have to be present in different city for transfer of Ownership and I am supposed to pay all the other charges. I was only informed that if there is any Challan pending then I have to bear that.

Can you please look into this and update us ASAP. After raising this complaint to grievance center of cars24 from where we did not get any response. Using this forum to lodge my complain against this company.

Thanks in advance

We had many disturbing calls from CARS 24 .They persuaded us to believe that our car would be sold at 50, 000 or above.we provide all the true details related to the car.At the meeting point they had an altogether different response by offering Rs16000 only.Just reaching the meeting point was too tiring and a pain.
We had to use two cars since if the car had been sold there would be no way of returning.both money and petrol was wasted on this fraud company.it had very much effect on us mentally .We kindly ask you to look into the matter and take some serious action against them.who may have harassed many others the same way.