CARS24 Services Complaints & Reviews

I have sold my innova car at your whitefield branch in bangalore on 01 may 2018, it has been more than 90 days now and the rto transfers are still not completed. Numerous phone calls and emails to your sales representative and customer care have been made and have not received any response from your end. It is quite frustrating that your after sales support is pathetic and have no regards for your customers. This is totally unacceptable. Hope you will get this resolved this issue at the earliest, else i will be forced to take legal action. Thanks.
Appointment id - [protected]
Name : balaji k j

Dear sir

I sold my creta car at hyderabad malakpet branch on july 5th, then they hold some amount hold due to noc and challana payment.

We cleared challana payment on july 8 th, but till today they didn’t release challana heldback amount 15500 around.

Every day i called to branch and asked there persons but they didn’t respond.

This is not fair at all.

Worst service

Greetings

This e - mail is about sharing my horrible expericence at cars 24 hauz rani branch delhi. I walked in to cars 24 on 25th july-18, for inspection of my hyundai - i-20 car at 4:30pm, without knowing that appointment is important. One of the staff standing out, said go inside and sit, we will inspect your car in 10 minutes. Inside i see there is huge rush of people already waiting, till that time i still did'nt know that only appointment people are seen. I wasted my 30 minutes sitting there waiting for my turn, after 10- 15 minutes one of the staff approached me saying threre is lot of rush come by appointment, i said fine, i moved out, the same staff who asked me to go in said wait for 10 minutes again and asked me to go in agian and he i will do inspection soon. I again went in, when nishant branch manger came and said appointments are our priority, which i completely understand and i have no objection in that but all staff members should speak same language to avoid confusion and unnecessary wasting others time. For next day i took appointment for 26th july at 5:00pm and finally inspection was done. As i was not happy with deal given to me, i had put my decision on hold for 2-3 days. On 31st july evening i got a call from nishant saying since its months closing time, he has a better deal to offer me by increasing 4000 rs more, and giving me a deal of 2.25 lakhs, to which i agreed. Since i had made request to nishant to get my car collected from my home, to which he agreed and had no objection at all, after that i have been calling him continously to close the deal asap.
Since there was no response from him for 2-3 days, i myself went to cars 24 on 3rd august at 2:00pm, to do all final formalities and hand over my car personally. Again i was told to come at 4: 00pm, to which i said no as i had come from my office just for this work. Some senior staff listened to my plea and agreed to do all formalities, he got all the documents signed by me, but did not agree to take my car giving me reason of shortage of staff. This senior member did say he will get my car picked up from my house by next day. After that i have been calling non stop to nishant and call center to take the hand over of my car completely, but it seems they are too occupied or are not interested in this deal, which they should communicate to me.
Everytime i call up, a false promise is done which is still pending till now. Call center people are complete useless, although they had put my case on highest priority on sunday that is 5th august, after that i have spoken to them atleast 2-3 times more, but they have no solution.
I have been getting regular messages and e - mails, to deliever my car, otherwise the deal will be cancelled, and a legal notice will be put if the token money is not returned.

This experince of my only only shows how unprofessional attitude your staff has towards customers.
I completely regret my decision of coming to your center and would like to get my deal cancelled immediately, otherwise i am going to put legal case of harrassment and defaulter.

Would like closing of my matter by today itself.

Thanks

I had sold my car through them more than a year ago. The only reason i sold thru cars24 was that they assured they will send me details of person in whose name the car will be transferred. However, till date the details have not been received. Infact the car has been sold by cars 24 as i am getting messages for service being undertaken on the sold car.

Without a valid transfer i will be deemed liable if anything happens due to misuse of the car.

I have been writing to the company but receiving no proper response as well as the powai incharge ms. Shifa khan refuses to pick up my phone.

They will say everything to us. We will give u best price like all this words but friends dnt belive them they all are layers. Dnt trust them. First u go and see with ur eyes. Then automatically u ll come to no truth.in phone or online best price like this all dnt trust that... I have experienced this all things. I got very very wroest car rate of my 2017 maurit ciaz... Become in very good condition... Best price like all this nonsense. Okk

1) I had agreed to sell my car Ford Ikon 'AP-26-AX-6605' at 64000/- in the Jubilee hills branch in the month of March 2018

2) I had opted for regular payment (non instant), never agreed upon instant payment and always insisted on non-instant payment at every meeting with executive as well.

3) I received a token of 1 rupee on 29th march 2018

4) I received my 1st payment about a week later(passive payment) after handing over my car between 2-5th April 2018.

An amount 42999/- was received on 12th April 2018.
(Was expecting 43999 as 20k is with held for not giving RC as told by in branch executive)

5) I received the remainder payment a week later after handing over my RC as a I was in process of a duplicate. 2nd May[protected]/-

6) I was expecting a deduction of 1000 rupees only for the RC duplicate cost as agreed with the executive offline.

Received 42999+18500+1=61500/-

Expected amount 64000(agreed price instant payment and always opted for non-instant payment) -1000(RC duplicate cost as mentioned by in house exec)
=63000/-

Difference[protected]=1500/-

I notice a discrepancy of Rs. 1500/- here please take a look and process the remainder amount as required.

Thanks and regards,
Navroz Charania

Have been doing a lot of follow up almost every week.
No response.
Gmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
navroz charania
Regarding issue in payment clearance
11 messages
navroz charania
To: [protected]@cars24.com
Mon, May 21, 2018 at 9:56 AM
Hello Care Person,
I Navroz Charania am writting this letter as I have a complaint regarding the payment cleared by Cars24
to me for my recent transaction of selling car to cars24. Please read the details as below:
1) I had agreed to sell my car Ford Ikon 'AP-26-AX-6605' at 64000/- in the Jubilee hills branch in the
month of March 2018
2) I had opted for regular payment (non instant), never agreed upon instant payment and always
insisted on non-instant payment at every meeting with executive
3) I received a token of 1 rupee on 29th march 2018
4) I received my 1st payment about a week later(passive payment) after handing over my car between
2-5th April 2018.
An amount 42999/- was received on 12th April 2018.
(Was expecting 43999 as 20k is with held for not giving RC as told by in branch executive)
5) I received the remainder payment a week later after handing over my RC as a I was in process of a
duplicate. 2nd May[protected]/-
6) I was expecting a deduction of 1000 rupees only for the RC duplicate cost as agreed with the executive
offline.
Received 42999+18500+1=61500/-
Expected amount 64000(agreed price instant payment and always opted for non-instant payment)
-1000(RC duplicate cost as mentioned by in house exec)
=63000/-
Difference[protected]=1500/-
I notice a discrepancy of Rs. 1500/- here please take a look and process the remainder amount as
required.
Thanks and regards,
Navroz Charania
Reachable on +91 [protected]
Cars24 Support
To: navroz charania
Mon, May 21, 2018 at 6:36 PM
Dear Mr. Charania,
Thank you for writing to Cars24
1 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
We would like to express our deepest regret for the inconvenience caused due to delay in response. We
would require some more time in order to resolve your case.
We will get back to you as soon as possible on the same.We hope this experience will not dilute our
relationship and that you will allow us to rebuild your confidence in us.
Please contact us via phone at[protected] or write back to us for any further assistance.
Happy to help,
Team Cars24
Contact
Cars24 Helpline number
E-mail
Website
:[protected] AM to 7 PM Monday to Sunday)
: [protected]@cars24.com
: www.cars24.com
Registered Office
Cars24 Services Pvt Ltd, Plot No-120, Industrial Area, Sector-44, Gurgaon 122002
Cheers,
Team Cars24.com
[Quoted text hidden]
The information and/or contents contained in this email and any attachments thereto are intended for the
sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by
anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or
privileged communication and data or information relating to Cars24 Services Private Limited including for
its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email
then please notify the sender by telephone, fax or return email and delete this communication and any
attachments thereto immediately from your computer. Any unauthorized dissemination, sharing,
distribution or copying of this email communication and the attachments thereto (in whole or in part), in
any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to
initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the
emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services
Private Limited does not guarantee that any email is virus free and accept no liability for any damage
caused by any virus transmitted by this email.
https://youtu.be/kajV7jX1Fus
navroz charania
To: Cars24 Support
Mon, May 28, 2018 at 12:32 PM
Dear Cars24,
Thanks for the response.
2 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
Please do let me know of any updates.
Thanks,
Navroz
[Quoted text hidden]
navroz charania
To: Cars24 Support
Tue, Jun 5, 2018 at 10:54 AM
Hi,
Could I have any updates here?
Thanks,
Navroz
[Quoted text hidden]
Cars24 Support
To: navroz charania
Wed, Jun 6, 2018 at 12:48 PM
Dear Mr. Charania,
Thank you for writing to Cars24.
We are sorry for the inconvenience caused. We have escalated your concern to our department and they
will get back to you as soon as possible.
Please contact us via phone at[protected] or write back to us for any further assistance.
Happy to help,
Team Cars24
Contact
Cars24 Helpline number
E-mail
Website
:[protected] AM to 7 PM Monday to Sunday)
: [protected]@cars24.com
: www.cars24.com
Registered Office
Cars24 Services Pvt Ltd, Plot No-120, Industrial Area, Sector-44, Gurgaon 122002
Cheers,
Team Cars24.com
[Quoted text hidden]
[Quoted text hidden]
navroz charania
To: Cars24 Support
Mon, Jun 18, 2018 at 1:01 PM
Hello,
Could you provide ang updates?
Thanks
Navroz
[Quoted text hidden]
3 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
navroz charania
To: Cars24 Support
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
Fri, Jun 22, 2018 at 2:01 PM
Hi, could you share any updates here?
Thanks
Navroz
[Quoted text hidden]
Cars24 Support
To: navroz charania
Fri, Jun 22, 2018 at 3:04 PM
Dear Mr. Charania,
Thank you for writing to Cars24
We would like to express our deepest regret for the inconvenience caused due to delay in response. We
would require some more time in order to resolve your case.
We will get back to you as soon as possible on the same. We hope this experience will not dilute our
relationship and that you will allow us to rebuild your confidence in us.
Please contact us via phone at[protected] or write back to us for any further assistance.
Happy to help,
Team Cars24
Contact
Cars24 Helpline number
E-mail
Website
:[protected] AM to 7 PM Monday to Sunday)
: [protected]@cars24.com
: www.cars24.com
Registered Office
Cars24 Services Pvt Ltd, Plot No-120, Industrial Area, Sector-44, Gurgaon 122002
Cheers,
Team Cars24.com
[Quoted text hidden]
[Quoted text hidden]
navroz charania
To: Cars24 Support
Fri, Jun 22, 2018 at 3:30 PM
Why is it taking such a long time?
[Quoted text hidden]
Cars24 Support
To: navroz charania
Sat, Jun 23, 2018 at 4:46 PM
Dear Mr. Charania,
Thank you for writing to Cars24.
We are sorry for the inconvenience caused. We have escalated your concern to our department and they
will get back to you as soon as possible.
Please contact us via phone at[protected] or write back to us for any further assistance.
4 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
Happy to help,
Team Cars24
Cheers,
Team Cars24.com
[Quoted text hidden]
[Quoted text hidden]
navroz charania
To: Cars24 Support
Wed, Jul 4, 2018 at 9:38 AM
Hi,
This is the last time I am writing to you.
Please let me know if you are willing to solve it or I shall lodge a consumer complaint.
Regards,
Navroz
Sent from my iPhone
[Quoted text hidden]
5 of 5

Hi, i had used the services of cars24 to sell my car, hyundai, eon. The whole process took lots of time and then after some conversations this was rectified and was back in track. I have handed over the vehicle and also the documents but am still to receive outstanding amount.
Even after repeated followup have not received any revert. Do not expect such service from a reputed service provider. This is like breach of trust.

I sold my car at cars24 somajiguda branch in January 2018. They said it's safe to sell car to them because they take care of all the after sale legal things like transfer of registration and all with in 90 days because of this I sold my car for less price to them. but now I realize that it's still on my name even after 7 months with two police challans on my name one for wrong side drive and one for wrong parking. What would have happened to my career and life if it's involved in any legal cases like murder or accident then who's responsible. And it's not first time with this cars24 dealers happened i have seen such incidents happen earlier as I saw few complaints on them for the same issue online.
Ranjith Kumar
Car # AP13E8686
Phone - [protected]

I have sold my car in jaipur to one of your branch we agreed on one specific amount and after paper work they have halt 20000 rs by saying there is tampered in odometer so amount is halt.
I have sent my car for 2 times for inspection and after deal they cannot denied the agreement. I want my amount the car model is Hyundai i20 and Registration number is RJ32CA2991

Appointment id: [protected]

Car ownership transfer pending for 1 year. But my first complaint dated 25-May-2018 marked as "Resolved".

Resolve the issue and then change the status. You don't respond to my emails and here changing the status as Resolved without resolving.

I sold my wagon r (Ap29q6699) on 15-July-2017 in gatchibowli, hyderabad office.

I Have visited cars24 kukatpally branch. the car was inspected for hours long and was quoted some prices wher i was not satisfied. They came back saying they will pay 193000 including everything and thats what i will get credited to my bank account.
Then there was day when they wanted me to deposit/handover the car where i could not and have rang them so many times and then attempted their hotline number. Nothing Helped. Then fianlly i rang one of the persons who i agreed the price with called Visvanath Goud. Told him that i could not hand over the car that day cos i am out of town and he replied via SMS that night saying they are ok. I can deposit on saturday with out any charges. I did exactly as i said on saturday they said money will be in my bank in 48 hours which i did but now after everything i am short 1500 and they say now that they charged for late stocking the car which is ridiculous.
Shauqath is the person in Kukatpally branch who is responsible for all this.

I request a immediate help regards this. Its not about the 1500 rupees but about the agreement what was agreed before the Point of sale.

My details:

Abhishek M
[protected] / [protected]

I have visited ur lajpat nagar branch my appointment number is [protected]
My car is 2015 elite i20 asta 1.4crdi run 81000 kms they give me value of 3.40 lacs which is less than market as i got a map of 5.0 lacs from olx but u guys code 3.40 lacs single owner car non accidental u just let me know who is going to give car on this price worst system waste of tym totally waste 9.40 lacs purchased car in just 3yrs value if 3.40 loss of 6 lacs not possible worst system and value given by u guys totally disappointed and advise everyone to not to contact u guys for selling a car worst value even from market

Would like to bring into your notice that what ever has been committed on the advertisement by the Cars24 is not up to the mark and still my balance amount 20 thousand is not paid due to which i incurred loss of 15000 on my new car booking.

I have sold my vehicle on 9th June at your hyderabad Gachibowli branch on price of 58000 and the vehicle was handed over on 10th jun very next day.

i have been told that you will get token money of 1000 today and appx 42000 will be paid post delivery. and remaining 15000 will be paid after 15 days.

at the initial level I received only 1000 rs. as token post delivery till 6 days I didn't receive single amount after speaking to customer care and marking mail the amount of 37000 paid to me but still 20000 amount not paid. this is what car24 commit to make customer followup for the amount.

Post receipt of amount I booked the vehicle at tata motor where I need to make down payment of 1 lac. as per the commitment the remaining amount 20000 to be paid by 25th June. but same was not paid and due to which i was short of amount and i lost the booking with benefit offered by tata in June'18.
Now I need to pay 15000 extra for the same vehicle, because I trusted car24.

Request you to kindly help me in getting my remaining amount 20000 and kindly get my lose recovered

Kindly help

Hi,

I have sold a car from haryana faridabad, nit 5 branch.
Car model: alto k10
Reg no: ap29 am 8358

I have submitted all the documents on time and still i have not received the final installment of payment of rs 10000/-

Although the car sold for lower price as it was ap registration. And i am charged 20k for transfer charges. Now as er exucutive i have to be personally present for transfer in hyderabad which i was not informed earlier also if some thing new has come up later on why i am being charged when i already charged 20 k for transfer.

Pls look into it and resolve asap

I sold my car - maruti alto lx at your shakti nagar, new delhi branch on 26/5/2018. The amount of rs.15000/ has been held back on the rather strange grounds that the noc given by me bears the authorised signatory's signature on the portion blackened by them on each page. I find it strange as even the cheques attested on the cuttings are regarded as valid instruments.
Here i would like to let you know the fact that actually the noc provided by standard chartered bank mentioned my surname which i never write anywhere in my documents. It was taken by them from my mail id.
The noc sent earlier mentioned my surname and the same was sent wrongly by the bank and when i took up the issue with them, they provided the duplicate after blackening my surname and it bears the attestation of thei authorised signatory.
I have even contacted the bank and i have been told that their auto loan brach was closed few years ago and the data is not available with them.
I informed you customer care on 28/5/18 (Compl. No. 354657) and i was assured that the matter would be resolved and the held back amount would be released.
Kamaljeet
[protected]

I had sold my hyundai verna 1.6 crdi sx model to cars24 last week. I was assured that the price i. E 3, 80, 000 that i was getting was the best in market. However, to my shock the value of my car is more than i sold it for. My trust on cars24 has shattered. I regret dealing with cars24 and i would like to get my car back. I am ready to face any penalty for the same.

I was drawn into cars24 purely on the basis of boman irani's supposed experience with them. Alas, my experience couldn't have been more different than his!

I had an opel corsa tn 09t 1710, chassis ma6jsb191h204764 which i handed over to the yelahanka branch, bangalore of cars24 on 4th feb 2018 as a scrap vehicle with a written acknowledgement that the original chassis plate will be handed over to me between 60 - 90 days. I e between 4th april and 4th may 2018. I received no call from cars24 till 30th april and went to meet them to inquire on the status. No one had a clue and after repeated phone calls, hema kushalappa, the retail associate wrote to me on 25th may 2018 and i quote "we apologize for the delay in giving update about chassis plate of your vehicle reg no:tn09t1710, as the concerned person is on leave to give an update we would require 1 or 2 days time to give final update.

Apologize for the in convenience"

No final update was received and when i started to vent my ire, bhargavi dhodapaneni, retail manager informed me over e mail on 27th may 2018 and i quote again -

"dear mr. Vishwanath,

Hope you're doing good!

This is to update you regarding the chassis plate, we will be getting the chassis plate with in 15 days. Apologies for the inconvenience, as scrap process took additional time this delay is happening. Request you to cooperate until then. We assure you further no delay would happen. Thank you for your time and patience."

It's been 130 days since i handed over my car to cars24 and i have no update on my chassis plate (Why am i surprised?)

# bhargavi dhodapeneni, you must change your designation from retail manager to "how to break a relationship, manager" as i think it suits you best - not having the basic courtesy to update me on the status after assuring me that no further delays will take place.

No car takes such a long time to get scrapped. I am now thus convinced that my car has not been scrapped but is being used by cars24 and their office staff to conduct some personal or illegal activities. Since the registration certificate of my car still stands in my name, as per the indian motor vehicles act, i am responsible for any associated activity that my car has been involved in, even though the car has been handed over to cars24. Filing a police complaint with the yelahanka police station is now what i will be doing to ensure my safety. For all you gullible readers who watch advertisements and see products endorsed by film actors, watch out! And for all of you who believe that cars 24 cares about you, think again. They are just a bunch of lying, smooth talking, irresponsible people whose only job is to get as many vehicles sold so that they get paid their commission.

This was my first experience and will definitely be the last! I have 2 other cars that i wanted to sell on cars24 but after this episode, i'll junk them myself if i have to but will never go through this torture ever, with cars24

I had sold my car thru car 24 on 2nd june with a gurantee that the payment will be made to me on 2nd itself. Today is 7th still part payment of rs 71400/- is due. There is no error on our behalf. The person ali from their malleswaram branch is not taking calls nor responding. When we called the first person who inspected the car says his job is only to inspect. Our appointment id is [protected]. I was promised to get 240000/- on saturday where in i got 201000/- the balance is sill pending. Trying calling their landline its not working. When i went their yesterday they said he is on leave.

Pathetic responce and service

Hello cars 24

I me myself is amit surana from pitampura new delhi.
I sold out my car at cars 24 in 1st week of may at your pitampura branch.
Details of my car -
Name - ertiga
Model - vdi desiel
Color - silver
Number - dl 8c aw 3659

I was told in my selling deal
That there is a cashback offer of rs10000.
And i will recieve this amount nearby 10th of may..

Now its been 30 days i havent recieved nor got any response from your company.. I tried to call at my nearest branch where i sold my car but no one is picking up the phone..
This is the worst committment from your company...

Doesnt expected this kind of response from cars 24...
Hope u will look into this matter and solve it as soon as possible..

Dear madam / sir, this is bhanu prakash galinki, i have sold my ritz ldi 2012 model vehicle no - ap29ax9629 on 10 feb 2018 at jubilee hill branch, my balance amount was held-back due to financer name termination, which has been done in last week of april 2018, till date i have no response from your team some of them telling that my account don't exist. Will be waiting for web complaint response. If not i'm going to get a lawyer.