Dear [CASHe Customer Support],
I hope this email finds you well. I am writing to express my deep dissatisfaction with the recent experience I have had with CASHe regarding the disbursal of an approved loan. Despite the stated policy of 15-20 minutes disbursal, my loan application, which was approved on 20th June, has not been disbursed to date.
I understand that unforeseen circumstances or technical glitches may occasionally cause delays, but the prolonged delay in disbursing the approved loan is highly inconvenient and has caused me significant financial stress. I relied on CASHe's commitment to quick disbursal to meet my urgent financial needs, but unfortunately, it has not been fulfilled.
I kindly request an immediate update on the status of my loan and the reason for the delay. Transparent communication is crucial in situations like these, and I expect CASHe to promptly address the issue and provide a satisfactory resolution.
Furthermore, I would like to emphasize the importance of adhering to the timelines and commitments specified by CASHe. As a customer, I placed my trust in your organization based on the promised quick disbursal, and the failure to meet this commitment has left me feeling frustrated and let down.
I urge CASHe to take immediate action to rectify this situation by disbursing the approved loan without further delay. Additionally, I request that you provide me with a clear explanation of the cause behind the delay, along with an assurance that such delays will not occur in the future.
I trust that CASHe values its customers and their financial needs and will prioritize resolving this matter promptly. I hope to receive a prompt response with the necessary updates and a resolution to this issue.
Thank you for your attention to this matter.
Yours sincerely,
Vasanth Raj
[protected]
Aug 6, 2023
Complaint marked as Resolved
CASHe customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2023
CASHe Customer Care's response Dear Vasanth Raj,
We are glad to inform that your loan application has been approved and the funds have been disbursed to your Bank account.
Thank You,
CASHe Support Team
We request you to share your CLN/ contact number/ email ID on [protected]@cashe.co.in to help you to resolve your query.
Thank You,
CASHe Support Team