Cinepolis India Complaints & Reviews

I have booked 4 movie tickets but my show been cancelled on 10th Oct due to Bandh in Hyderabad but till date am waiting for refund and there is no response from them. There is no contact number of Cinepolis...I drafted mail to them but no reply i just wanted to know whether the refund will be done or not below are my booking details Booking ID : CP[protected] Date : 10th Oct'15 Mobile : [protected]

Food Products 1. Bill cash memo of purchase : C.N. No.888856 2. Date of Purchase : 04.10.2015 3. Name of Product/Brand Name : unpacked Food & Beverages 4. Name & Address of Seller: C. Ludhiana, 2nd Floor, MBD Cinepolis, Ludhiana, Punjab 141012 I would like to submit that the below mentioned taxpayer is engaged in VAT violations by unauthorised collection of excess VAT from the consumers @ 30.25% instead of 14.30% as mandated by Punjab Value Added Tax, 2005. The seller is a cinema multiplex - Cinepolis India Pvt Ltd having TIN NO. [protected]. The taxpayer sells food products, soft drinks and other beverages covered under VAT Schedule-F of the Act which mandates charging of VAT @ 13% (excluding surcharge). I purchased food beverage and food items from the multiplex on 04.10.2015 and found to my horror that it is illegally charging VAT @ 30.25% which is unusually excessive and in clear violation of the Act. Even if we add 10% surcharge the vat rate comes to be 14.30% and not 30.25%. I have the original invoice with me as proof. When confronted with the issue, the manager submitted that this is an industry practice and everybody else does it. The cinema owner is openly flouting legal norms and looting innocent consumers every day. Details of Invoice : Food Combo(Nachos+Popcorn) for Rs. 390/- VAT @ 30.25% Rs. 117.98/- Amount Rs. 507.98/- Cheese Sauce Rs. 20/- Vat @14.30% Rs. 2.86/- Amount Rs. 22.86/- Total Invoice Amount Rs. 530.84 No valid reasoning was given for the differentiation here in tax rate of 14.30% and 30.25%

Hi, I book movie 🎬 tickets for Mayuri its show time is 3:40pm .when I reached the cinepolis they show time has change and they wont inform to us and change to 4:20 pm.they are also not responding in correct manner ..this is worst experience in cinepolis ..vijayawada...it happen on date[protected]..

I booked a movie ticket from cinepolies neptune magnet mall, bhandup on 14 sept 2015 for a movie show on 15 sept 2015 at 3:15 pm... N as i went on 15 sept... D theatre was closed... I asked d staff fo refund.... The manager of cinepolis mumbai... Refused to gve me refund... N said the ticket will b used wen it wil get started... Bt it seems dat it will nevr start... Please reolve my problm n refund my money....

This query is against booking Id WF9QL22, WQNR2P8, WNHXSW4 on 20th Aug2015. We had booked 6 tickets for 4DX movie, for mission impossible 5. The movie shown to us was supposed to be 3D (i have seen 4Dx in same theater multiple times). But surprisingly when we reached the show, we were told that all the shows in MI5 was only 2D. This was not informed to us prior to the show starting. So we had to see the 2D movie with price of Rs. 580 ticket charged at 4D moview. This is lack of services provided by Cinepolis to us. I demand to have my refund.

I tried to book a ticket[protected] at around 3.30pm. I selected the seat and payment through HDFC internet banking . Money deducted from my account and the site redirected with an error message ''Vista Error". Please resolve the problem and refund my money back.

I tried to book a ticket[protected] at 4.30pm. I selected the seat and entered the debit card details for payment. Money deducted from my account and the site redirected with an error message ''Vista Error". Please resolve the problem and refund my money back.

This is one of the worst experience of my life which Cinepolis Patna gave me. I booked my confirmed ticket for Bajrangi Bhaijaan on sunday from 11:15 am. I reached the box office at 10:00 am to collect the tickets but they had already sold it even though in the original ticket which cinepolis gave me it was written I have to collect the tickets only 45 minutes earlier if its unpaid. I was 1 hour 15 minutes earlier then also they sold it. I didn't knew cinepolis did this BLACK MARKETING. I would never recommend any one in my life to go to cinepolis anywhere and if justice is not given to me I will go to the extent of Consumer Forum.

I booked online ticket for Bajrangi Bhaijaan on[protected] for 3 seats at 4.40 pm show and paid from my credit card but I did not get any email or sms at that time. My cinepoilsh card number is [protected]. When I reached to the cinepoish counter, The person there did not provide me ticket. Even I gave him full details to the person about my seat number, my Name, card number but he told that there is no such booking available. I tried to show my account but at that time, internet connection was very slow. So I have to return home with very bad experience. I have been a regular visitor, but this is the first time I felt such bad experience. So this is requested to you to kindly refund my money or issue new ticket at earliest.

Hi, Myself Sushant. Yesterday I blocked three tickets for bajrangi bhaijan movie, seats are showing blocked, but did not receved any sms or mail regarding that. So I was bit worried, reached to ticket counter around 55min before, confirmed seats than one lady at counter said that tickets are sold your seat is cancelled, then one guy came, asked him for my seat, said that it is cancelled. Again asked him to check the seats and reason for cancellation but that guy did not replied simply ignoring, no empathy and sympathy. Then one more guy came asked him abt my tickets twice, thrice then very rudly he told to wait and later he provide me the ticket which I have blocked but again there was no empathy or sympath from his end also. Guys at ticket counter are very rude, they are behaving as if we are watching for free or they are paying on my behalf.

Sir/Madam i have booked ticket on April30 @ 9:03PM for UttamaVillian for May1, 9:35AM show...But due to some problem the show was cancelled, As we enquired about the refund of the ticket money, I was told that the amount will be automatically credited to my credit card which i used at the time of Booking ... Please resolve the issue as early and see that the amount it received Im attaching the screenshot of the booking

I tried to book a ticket in early morning. I selected the seat and entered the debit card details for payment. Money deducted from my account and the site redirected with an error message ''Vista Error". I got a message to my mobile saying that money deposited in Gurugaon Cineneplis. Please resolve the problem and refund my money back....

Hello, On 11th July at 12:01 PM, i tried booking tickets using your website http://www.cinepolisindia.com. I selected show timing and desired seats (5 seats). Then the site prompted for online payment, i made the payment using my debit card. After i made the payment it showed me some error and i didn't receive any ticket booking confirmation but the amount was deducted from my bank account. Here is all the information related to the transaction:- Cinepolis Account: [protected]@gmail.com Show Date: 11th July Show Timing: 6:50 PM No of Tickets: 5 Ticket Type: Executive Amount Deducted: 1357 Rs. Transaction Id: SB498800 Please see the attached screen shot of my account detail below. I hope you will resolve this issue as soon as possible and refund the deducted amount back to my account. I will be waiting to hear from you soon.

Hello I am Saikiran I was trying to book tickets on cinepolis site for bahubali movie the payment was deducted from my cc but I got "visit error"message and with same cc I tried for different show I got same message and money got deducted . Please look into this

Dear sir / Madam, when i was watching movie there was continuous light beam and red dots light falling on my face, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the red dsts were and do u have cameras installed inside the cinema hall....

I tried to book a ticket[protected] early morning. I selected the seat and entered the debit card details for payment. Money deducted from my account and the site redirected with an error message ''Vista Error". I got a message to my mobile saying that money deposited in Gurugaon Cineneplis. Please resolve the problem and refund my money back.

This is nagarjun from mangalagiri. I am huge fan of bhahubali[ss rajamouli`s]. . .
I had tried to buy tickets from vijayawada from leading cinema multiplex`s like cinepolis[pvp mall vijayawada], even one ticket also not avaliable from friday, saturday and sunday. . . Guess what its not because of heavy rush, instead they even not sold one ticket online. . . And they had admitted it. . . After when i argued with them. So i asked them to give on monday. . . They replied `scheduled not open`. . . I had, not only tried in online and i even vent to locations of cinepolis, they are giving movie tickets to their relations / friends in front of o[censored]s only. I had asked them nicely, after that legally, guess what. . . They called security to through off me from booking tickets center. In cinepolis[pvp mall] head security of tickets booking mr. Ravi. . . Did the same thing to me. . . I am very frustrated with those guys. . . This whole disturbance caused by not us. . . Its the distributer decision not to sales the tickets on online. . . Whatso ever. . . I tried to find the distributer name also. . . They have not mention to me. . . Sir. . . All regions tickets avaliable expect vijayawada. . . I had tried www. Bookmyshow.com movie site also. . . All other regions also avaliable expect vijayawada and guntur. . . Please make sure to resolve this issue sir. . . Still i have not get the ticket to see this beautifull movie first day. . . First show. . . Still i admire your cinepolis multiplex. . . Please make sure that this mistake will not repeat again. . .

Please ask www. Bookmyshow.com people also. . . They have not sold the tickets in vijayawada. In the same site other region like hyderabad, bengaluru, chennai etc. . . Are avaliable. . But not in our town. . .

hello, I am Surya Pavan.P visited cinepolis, Kukatpally, Hyderabad on[protected] for movie - uttama villan at 9.30 am show, for 2 tickets @ rs 300, i had used my debit card and when it was first swiped the amount was deducted but transaction has failed. so i swiped it again and 2nd time it was fine we got tickets. the person did not give any slip for the transaction as there was no rolls. but any way i have the transaction ids for both transaction in my bank statement.when i called around 20times once they lifted the call and said IT person is not available. now the theater is far from my place so how to get my money back??

I am watching the movie sardar ji in Mbd Cinepolis.the show time is 07:15 pm.a lot of hooting is there on my back seat.if this is your standard then why we all people coming here and spending a lot of money.its much better to go to other cinema rather than to come here.i m your regular visitor but now I have to choose some other cinema.its really very bad experience to come here with my family. Sent from my iPhone

This is a complaint of today (27th June, 2015) with Cinepolis at City Centre, Mangalore, Karnataka, India. I had purchased 2 tickets for "Insidious Chapter 3" for a 04:20 pm show at auditorium No.5. I was seated along with my wife on seats N-13 and N-14. After the movie began and all the auditorium lights were switched off, we experienced a bright light coming from behind us and falling on our faces. This was very disturbing to both o[censored]s and we could not concentrate at all on the movie. I could neither walk out of the auditorium to complain about this for fear of bothering other spectators in the auditorium who were watching the movie with rapt attention. At intermission, I walked out and complained to the person who was at the entrance and he in turn called somebody to whom I had tell about this. I could hear one staff member saying that they were cleaning the projection room with the lights being kept on. Finally, after intermission the lights in the projection room went off. But within 5 minutes they came back and I rushed out of the auditorium again to complain about this. I missed a part of the movie but could not tolerate this kind of nonsense happening. A lady apologised to me for the inconvenience caused by all this and I went back to watch the movie. This was a very bad experience at Cinepolis Mangalore. Incidentally I am a Club Cinepolis member with No.[protected]