Cinepolis India Complaints & Reviews

Hi
Yesterday we saw the movies jungle book 3d (Hindi) at viviana mall cinepolis vip lounge, (Audi 2) 10:20pm show.
No doubt the sitting arrangement is fantastic though, my whole family didn't enjoy the movie as the sound system is so bad.
Hardly could hear what the characters were saying, the background sound was louder then conversation.
Twice we complained the attendant in the hall, but there was no response.
It was a bad experience altogether,
Hope that admins will consider to my point and make sure to improve the sound quality.

I had made a credit card transaction on 2nd april 2016 to book 4 tickets amounting to inr 880/-. The same amount was deducted from my credit card. However, no tickets were issued to me. On confirming same with manager at cinemastar, the manager sagar responded saying the refund to be processed within 15 days. Its more than 15 days, still no amount is refunded. Also the manager sagar isn't responding and replying to my refund status. Regret such harassment.

Hi, i did online booking for theri tamil movie on[protected] at fun cinemas for the show on[protected].30pm. I made two transactions for 3 tickets, each transaction was for amount rupees 411.54, the money got deducted from my account but i neither received error nor failed transaction message. The tickets were not issued. I did the transaction through sbi net banking. Am yet to receive the refund. Below is the details of transaction id and also attached the snapshot of transaction statement. When will the money be refund to my account.

1st transaction ref no:[protected]ig0bvcfas0 - rs 411.54

2nd transaction ref no:[protected]ig0bvcfkf8 - rs 411.54

Regards
Santheep kumar
Email: [protected]@gmail.com

I have booked my tickets for FAN movie today at 7pm money has been desucted from my account but i havent got my ticket yet...
my email id is :ambrosh.[protected]@gmail.com
contact no:[protected]
when i get my ticket or refund

give my refund

Hi,
I tried to book 3 tickets for junglebook 3d engish for 19/04/2016 show on 18/04/2016. The tickets did not get confirmed but amount has been deducted from my bank account. I made the payment through sbi net banking. Please let me know when i can expect the refund from your end.
Bank transaction ref.No:[protected]ig0bvmcso2
Date & time: 18/04/2016 19:35
Amount: rs.951.54

I am club cinepolis member & card holder
Email: kishan.[protected]@yahoo.com

Hi team,
I was trying to book 3 tickets for jungle book hindi 3d for 19th april 7:40 pm show... The first transaction failed at 2:52 pm on 18 april 2016 but still the amount of rs. 831.54 was charged to my credit card.

Please find the details of the sms from the bank about the debit :
"rs.831.54 was spent on ur hdfcbank credit card ending 1378 on[protected]:14:52:27 at ticketing_ccavenue_commum"

Kindly do the needful to refund the amount of 831.54 inr to my card account asap.

Note: i retried the booking & was successful on the 2nd attempt at 2:56 pm on 18 april 2016 & again the money got deducted ... So to summarize i was charged the same amount of rs. 831.54 twice for a single / same booking.

Please revert with an update on the above at the earliest.

Thanks & regards,
Souvik das
Mobile: +91 [protected]
Registered email: [protected]@yahoo.com

Last 13th April 2016, I have tried to book tickets for Jungle Book for 2 person through the cinepolis online website booking.
Money was deducted from my credit card account but transaction did not go through.
Worst part is that nobody is there to call and compliant from Cinepolis.

.
The message I got in webiste is
"Sorry, there was an error while processing your request. You have not been charged.

I was trying to buy online ticket for jungle book movie. On friday 15/04/2016 i went online to cinepolis website for royal meenakshi mall, bannerghatta, bangalore and booked three (3) tickets for 1:35 pm show for sunday 17/04/2016. I paid the total amount of rs.1, 041.54 thru my credit card ending #3003. After processing the payment they never issued the tickets to me. I got transaction sms from my credit card company as usual for every single transaction i make on my card. But no information regarding the refund of the amount charged to me from cinepolis. Please help.

had tried to book tickets for Rocky Handsome on 24th march.2016. The tickets were not booked however while trying to book the same the payment was deducted twice for 150 rs each. One payment was done by my card and the other one using net banking. The payment references are [protected] & [protected]. This was informed to cinepolis support team via the cinepolis app as well, however didnt get a reply.

As per cinepolis policies payments are processed within 3 Weeks, however in this case it is more than that.

Please look into the same on a priority and help get the payments reversed.

I made 4 failed transactions on 3th april each worth 893.15 for booking
Tickets, 5th transaction was successful and
Received tickets but before that all 4 transaction failed. Till now
Money was not credited to my bank account.

Request to help. Below are the reference numbers and payment ids.

Ref[protected] pymnt id[protected] rs 893.15
Ref[protected] pymnt id[protected] rs 893.15
Ref[protected] pymnt id[protected] rs 893.15
Ref[protected] pymnt id[protected] rs 893.15

Reach me at
[protected]@gmail.com

I had done ticket booking on your website on 23rd march through MobikWIK
wallet
ORDER ID NO:[protected].amount was debited but while redirecting to your
website page there it showed that payment was unsuccessful, please try once
again.then I came back and booked cash at cinemas option.now I want my
refund back.mobikwik was saying that ask for cinepolis.please kindly refund my
amount...

Dear team,

On 7th april 2016 i have booked two tickets from cinepolis website for jungle book at cinepolis manjeera mall kukatpally hyderabad my booking no. 4679517 & kiosk id wmzmx74. Though i have book only 2 tickets which costs me rs. 357 same amount have been deducted 3 times from my credit card.
Kindly look into the matter and refund the rs. 714. Also i have cinepolis club card [protected] on name of my husband mr. Sudeep sen. In new version of cinepolis website aft er watching the movie we did not receive any points.

Regards,
Mayuri
[protected]
[protected]

I had booked 2 tickets for the movie Jungle Book (3D) on 16th April 2016 in Cinepolis, Sigma mall, Cunningham road, Bangalore. I purchased the tickets via debit card transaction from SBI. Although the transaction was successful I haven't got any sort of booking confirmation. The booking details are as follows. Name of card holder : Abhijit Birje email id abhijit.[protected]@gmail.com

On April 1, 2016 I tried booking two tickets at www.cinepolisindia.com for around Rs. 370. The transaction was done from bank's end but I was redirected to a page and it was shown that no amount has been deducted and error message.
I reconfirmed my bank statement the money has been deducte but my tickets were not booked.


I wrote a mail to [protected]@cinepolis.com . But no response received till now.
I have attached my bank transaction and the error screen message in this.

There is no customer care number for cinepolis. How to contact them?

Hi,
I am saurabh gamut
[protected]@gmail.com
I have booked tickets for fan in cinepolis inorbit mall, vadodara on april 15, 9:50pm show through cinepolis app. But i haven't received any confirmation though money got deducted.
Transaction of rs.801.26 made on sbi credit card xx2807 at ticketing_ccavenue_commum on 11 apr 16 .
Please refund the amount or at least send the tickets confirmation

I paid for cinepolis movie ticket on 13 apr 16 through cinepolis website.Their payment gateway is ccavenue. Payment was by paytm wallet and got confirmation. but ticket was not booked and error message was shown. But money got deducted when i checked my transaction i come to know these details
CCAvenue order #[protected] through paytm wallet transfer id [protected]
I contacted ccavenue and paytm both says transaction money was sent to merchant...
money deducted 850.9

i request a refund ... my cinepolis account is vinay...email [protected]@gmail.com


Mobile [protected]

I have booked two tickets for Jungle book via cinepolis app @ cinepolis CCPL malkajgiri @03:40 PM 15th april friday...got money deducted, but no message from cinepolis regarding seats & hall number...order no. POS 00002301

I have booked 6 tickets for the movie theri(Tamil) on 13th of april 2016 for april 14th at the fun cinemas coimbatore it showed error but you have deducted the money 810 rupees from my state bank of india debit card . So please refund my money as soon as possible.[an sms has been sent to me that "thank you for using your sbi debit card 519xxx0582 for a purchase worth rs810 on pos 00012340 at ticketing_ccavenue_com mum ind txn#[protected]].So please take some necessary measures on refunding my money.

I have tried to book movie tickets from cinepolis android app from my friends mobilewith my card.First i used icici debit card and rs 344.36 where deducted and no tickets where booked and next i used icici credit card for same seat numbers and again no tickets where booked and rs 344.36 money got deducted.I tried from my mobile for same seat number then it was successfull and tickets where booked for the same seat numbers which i have tried earlier wqlpp4p is the confirmation number that got booked for the third time...So please refund the money for the which where deducted during my first two attempts...
Cinepolis pune, movie name sardar gabbar singh show time 5.35 pm date april 9th, screen 9, seat number p 8 and p9 for all the three transactions.
As i only booked the seats at third attempt so please look into this issue and refund my money back.

Failed transaction details for debit card --min/ticketing_c/[protected]/0

Failed transction details for credit card --
Ticketing_ccavenue_com and refernce id 74587916101000072243059

Adding the image which the tickets got booked in my third attempt for same seat number.

I also written a mail to customer care and no response from them yet since three days...Please look into this issue and refund my money back

On April 1, 2016 I tried booking two tickets at www.cinepolisindia.com. The transaction was done from bank's end but I was redirected to a page and it was shown that no amount has been deducted.

I wrote a mail to [protected]@cinepolis.com . But no response received till now.