Cinepolis India Complaints & Reviews

I have been to cinepolis malkajgiri, hyderabad yesterday and the staff behaved very harshly (Especially staff named m naveen). Mr. M. Naveen doesn't know how to behave with the customer. His language was very rude and unethical.

Date of incident: may 1st, 2016
Cin no: u92100hr2007ptc039680
Description of incident:
We have been to this movie theatre many times. My twin kids (4 yrs age) also come with us everytime. Below are several problems that we faced yesterday.
1. We have booked tickets thru bookmyshow website. We are forced to take printout of the ticket even though we show them the sms of the ticket. It's ok to ask us to take the ticket printout but why only we are asked to do so? There is one more customer before us who didn't took the print and just entered in by showing the sms. Also, there is one more customer who entered in after us also just by showing the sms. So, why only we are asked in to take the print of the ticket? The other two customers also just had the sms of the ticket like we had. When we asked about this then mr. M. Naveen entered in and behaved very harshly. Naveen said that it's their wish to ask for print whenever they like to do so. He also talked very harshly with my wife. I was not expecting to behave harshly and use harsh words when talking to any lady. How can a staff behave in such a way?

I forced to talk to the manager to escalate the behavior of the staff. I was told that the manager is on weekend leave and they are not ready to disturb him. I asked several times for any phone number of higher management so that i can bring to their notice but they (Staff named srujan) told that they wont give the phone number. Also, m naveen told us to complaint wherever they want and no one can do anything.

2. One more problem is who do they have the rules all the day. I watched telugu movie sarrainodu (Bookmyshow booking id: wrwz32x) in the same theatre two days back i.E. On 29 april, 2016. That time the kids were also allowed to enter the hall. Though we took only 3 tickets, they allowed all four o[censored]s to enter in (Myself, my wife and two kids) but today they didn't allowed my kids. When i asked the reason on how can they change the rules, m naveen again argued very rudely and harshly and said to get out and cannot allow in. Then mr. Srujan entered in and tried to convince us. Srujan's behavior was good and polite but again m naveen entered in between while we were talking to srjuan and again behaved very rudely and harshly. I can understand the concern that kids of 4 yrs old should also have ticket but it would have been told in a more generous and customer friendly way.

So, with utter frustration i have decided to never go to the same theater again. I have also informed the same to my neighbors in the colony and in some public websites.

I had booked 6 tkts of junglebook movie on 13th april 2016.
my 1st transaction failed so booked 2nd time for the same movie same row and seat numbers which was passed. But cinepolis have collected money against failed and passed transactions. Details are as under:
1st failed transaction id:[protected], ref no:[protected] time:12:32AM transactionFAILED amt:1783.08
2nd PASSED trasaction id:[protected], ref no:[protected], time:12.38AM amt:1783.08
Pl respond and refund my amount rs. 1783.08 against failed trasaction.

On 18th April 2016 I've booked 3 tickets for the movie JungleBook and the transaction failed but the money was deducted from my account, (one time from my ICICI Bank Account and one time from my Paytm Account) I tried contacting cinepolis email support and phone support but no response. I've even contacted my bank and paytm but as per their records the transaction was successful.
on cinepolis website it came the transaction failed and you have not been charged message.

can someone from cinepolis have the courtesy to contact me or provide a number which i can talk to.
please refund my money.
with regard's
diensh bhatt
[protected]
[protected]@msn.com

I had to buy one ticket for Jungle Book in Cinepolis meenakshi mall ban Nerf Hart a road. First I tried booking online through their website but the transaction failed. Next I tried booking through their Android app but again the transaction failed. In both the cases the money got deducted from my bank account. Please help me getting my money back. I have attached the snapshot of the transactions of my bank.
My details are as below:
Brijesh S
[protected]
[protected]@gmail.com

I booked tickets through my amex credit card and my spouse's hdfc bank debit card for 22nd april 10.20 am jungle book 3d imax. I was charged rs 2220.20 twice (Once through amex & other through hdfc net banking). On both occasions i was redirected to your page after successful debit from my cards that there was some problem with payment processing and i have not been charged.

I was however charged on both occasions even though tickets were not issued!!! I just cannot your customer service numbers as either its switched off or i get a message that the number is busy!!

I can be reached on [protected]. I have a total amount of approx rs 4500/- for which i expect a refund with no reciprocation of whatsoever any manner from cinepolis team.

Absolutely disappointed and disgusted with the approach.

Regards,
Aasheesh sharma
[protected]

N April 12th 2016 I tried booking two tickets at www.cinepolisindia.com. I had made a net banking transaction for FAN movie .However, no tickets were issued to me. three times i tried to book for the same seats & three times Rs.534 deducted.Total 1602 deducted.
I filed a complaint they given back only Rs.534 & company people mentioned as resolved they didn't given back remaining Rs.1064.

Why they are making fool?
Below are the reference numbers and payment ids.

[protected]
[protected].36 Dr CCAV[protected][protected]@842082

[protected]
[protected].36 Dr CCAV[protected][protected]@841562

[protected]
[protected].36 Dr CCAV[protected][protected]@841163

Hi, I was trying to book 2 tickets on 24th April'16 for Cinepolis (Fun Cinemas) at DB Mall, Bhopal. The amount of Rs.334.36 was deducted from my account through transaction id [protected] but I didn't received the tickets. I was hoping that within a day or two, the amount will be credited back to my account, but that has not happened yet. Can you please instruct your team, to refund the amount of Rs. 334.36 asap.

Thanks.

Gaurav Sharma

Hello,
I tried booking an online ticket from your website and during the make payment options when i filled all the details and finally made the transaction it showed me that my booking got cancelled but money was deducted from my account. I made a transaction today(23 April) by the name of Ritika jain through debit card with last four digits of the card be '2274'. I tried calling your customer service care but got no response. Please help me in this.
Awaiting for your reply.

Thanking you
Ritika Jain

On 13th April I've booked 4 tickets for the movie JungleBook and the transaction failed but the money was deducted from my account, I tried contacting cinepolis email support and phone support but no response. I've even contacted my bank but as per their records the transaction was successful.
on cinepolis website it came the transaction failed and you have not been charged message.
on the same day i booked another ticket but this time i selected pay and the multiplex option.
can someone from cinepolis have the courtesy to contact me or provide a number which i can talk to.
please refund my money.

Re: Order No.24861

Please be informed that a transaction on 1st April 2016 for Rs. 871.78 through my ICICI Bank Credit Card against booking of movie tickets for Cinepolis Vijayawada PVP Square for the show on 3rd April @22.00 hrs for reservations of seats @ M5 to M10 for which no tickets had been issued, whereas the amount had been deducted from the credit card INR 871.78 and the payment gateway (CC AVENUE) has claimed the amount as successful.

On the same day another transaction for INR 921.78 was successful for the same seat numbers @M5 to M10 against Booking Number 3435934 and Txn No. 4346020 for the same movie and location.

Accordingly shall request and appreciate that Cinepolis India would refund the amount INR 871.78 asap.

Further its a great concern in India that cinepolis does not have any customer care number nor they have any helpdesk for such events. The mail id provided in the FAQ is fictitious and does not exists as all mails are bouncing back. Friends please be cautious to use Cinepolis online or its APP for any transaction.

Best Regards
Vijay
[protected]@gmail.com

Hi,
I have booked 2 movie tickets for jungle book 3D, in cinepolis royal meenakshi mall venue, through online using cinepolis website.
After seat selection G11, G12, it asked for the payment and I paid the money through credit card. After the payment the window show sorry message saying that there was an error during the payment and i have not been charged, but my money got debited and I have recieved debit confirmation mail and message from my bank. After that I have not received any ticket confirmation mail or message from you. And also my transaction is not reverted due to error.
Please look into this issue and repay the amount which is debited.

Transaction using cinepolis website.Their payment gateway is ccavenue. Payment was by paytm wallet and got confirmation. but ticket was not booked and error message was shown.

Ticket did not get booked but amount got deducted from my paytm wallet.
Transaction was done from cinepolis website

Please check this as soon as possible

CCAvenue Order #[protected] Paytm Cash Txn ID [protected]
transaction date[protected]:23:10 PM
Please issue a refund back to my paytm wallet

I tried to book tickets for jungle book in eta mall Bangalore in cinepolis on 14/04/2016. But when I tried to book seats are not booked and we have bot charged card but amount got debited from my account. I tried 2 times but it failed in both attempts. I have not received the refund till today. Please refund the amount.
Your a/c xxxxxxx16 is debited Rs 1114.52 on[protected] A/c balance is Rs xxxxxx Info: INB/[protected]/CCAVENUE.COM / CHARGE/movi

Your a/c xxxxxxx16 is debited Rs 1114.52 on[protected] A/c balance is Rs xxxxxx Info: INB/[protected]/CCAVENUE.COM / CHARGE/

Email:[protected]@gmail.com

On April 12th 2016 I tried booking two tickets at www.cinepolisindia.com. I had made a net banking transaction for FAN movie .However, no tickets were issued to me. three times i tried to book for the same seats & three times Rs.534 deducted.Total 1602 deducted.
The message I got in website was "Sorry, there was an error while processing your request. You have not been charged...
very worst service. 7 days happen no response also.they didn't refund money also. I wrote a mail to [protected]@cinepolis.com . But no response received till now. No customer care Number as well.
Request to Refund. Below are the reference numbers and payment ids.

[protected]
[protected] 534.36 Dr CCAV[protected][protected]@842082

[protected]
[protected] 534.36 Dr CCAV[protected][protected]@841562

[protected]
[protected] 534.36 Dr CCAV[protected][protected]@841163

kindly refund my amount...
if they cant give proper service i don't know why they have site. Book my show is best .

Hi, i booked tickets for cinepolis, magadi road, bangalore on 8th april 2106, from my mail id [protected]@gmail.com, for the movie 'thozha'. Money 1064.52 was deducted from my credit card. But 12 days gone, money has not been credited to my account till now.

I mailed to [protected]@cinepolis.com, as given in their site(Http://www.cinepolisindia.com/faq) on april 20th, 2016. I got the mail 'could not make delivery to the recipient'.

Details from my credit card statement
Date transaction id vendor amount
08/04/2016 74587916100000049449897 ticketing_ccavenue_com 1, 064.52

I want refund of 1064.52 back to my credit card.

I went to watch a movie as i was 5 minutes late but still there was no one to guide me to my seat or provide me with 3D glasses.
I hardly found my seat and asked the security person for glasses.
If you cant provide better services you may close the down theatres or you may write strictly that we are unable to provide any services despite of our so high charges of 250rs per ticket.
I am really upset with such a worst facility and services

I tried to book 4 tickets for jungle book 2d hindi for 19/04/2016 show on 19/04/2016. The tickets did not get confirmed but amount has been deducted from my citi bank credit card.
Please let me know shall i re-book the ticket and when shall i expect the refund from your end.
Payment ref.No:[protected]

Hi
Yesterday we saw the movies jungle book 3d (Hindi) at viviana mall cinepolis vip lounge, (Audi 2) 10:20pm show.
No doubt the sitting arrangement is fantastic though, my whole family didn't enjoy the movie as the sound system is so bad.
Hardly could hear what the characters were saying, the background sound was louder then conversation.
Twice we complained the attendant in the hall, but there was no response.
It was a bad experience altogether,
Hope that admins will consider to my point and make sure to improve the sound quality.

I had made a credit card transaction on 2nd april 2016 to book 4 tickets amounting to inr 880/-. The same amount was deducted from my credit card. However, no tickets were issued to me. On confirming same with manager at cinemastar, the manager sagar responded saying the refund to be processed within 15 days. Its more than 15 days, still no amount is refunded. Also the manager sagar isn't responding and replying to my refund status. Regret such harassment.

Hi, i did online booking for theri tamil movie on[protected] at fun cinemas for the show on[protected].30pm. I made two transactions for 3 tickets, each transaction was for amount rupees 411.54, the money got deducted from my account but i neither received error nor failed transaction message. The tickets were not issued. I did the transaction through sbi net banking. Am yet to receive the refund. Below is the details of transaction id and also attached the snapshot of transaction statement. When will the money be refund to my account.

1st transaction ref no:[protected]ig0bvcfas0 - rs 411.54

2nd transaction ref no:[protected]ig0bvcfkf8 - rs 411.54

Regards
Santheep kumar
Email: [protected]@gmail.com