Cinepolis India Complaints & Reviews

Dear customer care,

As one of your valuable stakeholder i would like fo share one of my bad experience with you all. Today i went to watch 12.35 show of thai jase movie (Audi-3, r18, r19) in surat. Belive me i never come across such kind of low cooling issue with cinepolis brand. When i complaint to executive & she mentioned there is only 1 ahu is working & its blowing air to center sitted audience who paid rs.100 & rs.120. For more comfortness & eliteness i took rs.140 ticket where there was no cooling. Literally i was sweating. It was the pathetic experience of mine.

Regards,
Nikit kapadiya.
Mob-[protected]/[protected]
Email-nikit. [protected]@gmail.com

We refer to the above subject and complaint for the sound and interruption occurred during the movie show for Sarabjeet movie booked in Cinepolis cross river mall.We got hugeninterruption which started from 11:25 am and yet we are having the same problem.All the movie watchers are waiting and there is no one to attend the service.We have paid and not. Getting the service from Cinepolis Cross river mall, Shahdara, Delhi.Please take a complaint.My contact no. Is [protected].Regards Abhinaw Gautam

Hi,

Transaction was made twice but the ticket was booked only once. The total sum of Rs.1317.8 is not still refunded to my account. Transaction was made on 5/5/2016 13:53:57 id:87198 from SCB.

Need a quick refund its almost a month from time the transaction was made. I'm a very old & loyal customer of cinepolis and would expect that you'll do the needful asap.

I had purchased tickets for kapoor and sons on 20.3.2016 through netbanking for the show of 3:10 pm at cinepolis, db city mall, bhopal. But somehow the payment got failed and an amount of rs. 346.36 got deducted from my sbi a/c. I have mailed them numerous times but they turn a deaf year and the amount has not been refunded till date. Transaction reference no.-ig0brjwcx3.

Hi team,
I have tried to book the ticket for 07:20 pm show for movie the jungle book, in fun-mall coimbatore on 26-apr. While trying to do the payment, the amount (Rs.334) have been debited from my bank account, but the ticket have not been booked and i didn't get any message in e-mail.
Please verify and refund the amount (Rs.334) to my amount.
I have drafted 2 email reg this but i didn't get any response on this.
Please do the needful

Email: [protected]@gmail.com
Mob no: [protected]
Acc no:[protected]
Bank name: icici bank
Branch: besant nagar - chennai

Thanks,
Subash

Hello sir... Ramandeep here... Mobile no. [protected]
Today sir i am having one conplaint again...
Now i order sandwich.. With mayonise and salsa sauce.. Sir i speacially order and ask the person who is taking money from me for ny order that i neeed sandwich with mayonise. He said dont worry sir.. I said him dont forget plzzz. He said its k sir dont worry.. U go 2 ur seat i will deleiver u the order.. Sir after 20 to 25 minutes my order came without myonise and salsa sauce.. And when i asked sauces again 2 dekeivery person he said i will come with in a minute. But he didnt come after waiting few minutes.. I go 2 ur desk during movie and told my complaint 2 manager sagandeep and supervisor davinder.. They laughed first and then they said sorry sir now what can we do.. I said 2 them u peoples spoiled my movie and enjoyment.. But they didnt guilty davinder and sagandeep very rude to me.. Plz sir again i am asking u 2 take some action 2 them i am really very disturbed today from ur cinepolis and ur manager sagandeep and davinder supervisor. Plz sir... Ur complai t desk called me on my first complaint but due too network our conversation disconnected.. Plz calll me and solve my problem.. After spoiling my 700 rupees in cinepolis now i dont and also my family never wish to visit ur cinepolis in amritsar at celebration mall... Davinder and sagandeep are not good persons.. They cant handle custmers or their complaintss. Tell me who is responsible for ny money which i had spend in ur cinepolis and after spending money i didnt enjoy the movie and. Feeling very embarous with my family.. Pllzzz do somethingg plzzzzztake action... I[censored] will resolve my conplaint then i will visit ur cinepolis other wise me. My family. My freindzz will never visit ur cinepolis.. We love 2 watch movie ay innoxx trillium mall.

Final-recipient: rfc822;[protected]@cinepolis.com
Action: failed
Status: 5.1.1
Diagnostic-code: smtp;550 5.1.1 resolver. Adr. Recipnotfound; not found


— forwarded message —
From: mohamed ghouse
To:
Cc:
Date: sat, 21 may 2016 11:29:45 +0530
Subject: ticket refund
Dear sir
On 12th 4.00pm show we booked for the ticket cinipolis cochin centre square movie 24 but amount has taken but tickets not confirmed i had ask same day in theaters they said within seven days it will be returned but still it's not yet reached please kindly check about
Tickets details attached (Transaction)

Check ref:[protected]
Narration :[protected]
Thank you

Kind regards,

K mohamed ghouse
[protected].

I booked movie ticket online for royal meenakshimall - jungle book - 5 pm show for 21st may 2016 on 20th may 2016.

Booked 3 seats for the amount rs 1041.54 and the transaction ref no is[protected]. Money deducted from my icici bank a/c but ticket was not booked and the page says network error.

I tried contacting cinepolis over phone mail, there is no response.
Pls. Help to refund my amount rs 1041.54 to my bank a/c

I had purchased tickets through internet banking for the movie kapoor and sons on 20.3.2016 at cinepolis, db city mall, bhopal. The amount of rs. 346 for two persons got debited from my a/c. The tickets were not issued by the cinepolis authorities. I again made the transaction and got the tickets. Even after lots of email, my amount of rs. 346 has not been refunded by cinepolis, bhopal. Even they dont have courtesy to reply to my mails. Please look into the matter. Transaction id was ig0brjwcx3.

Cine polise cinema,
3rd floor, alpha one mall, vastrapur ahmedabad

i have visited cine polise cinema on date 20th may, 2016.

i have purchased a water bottle. they have charged too much for a 1 ltr bottle kinley.
they have charged 50rs. for a one bottle. it is too much. in the market if we purchase a one liter bottle we have to pay only 20 rs.

if they are a giving a vip service. they...

This inform that, , , i have booked the tickets in cinepolis VIP and due to some errors in there sites, , , , my booking was cancelled for twice and the Money was also Deducted twice from my account, , , , , , each of booking cost 540 INR and its was deducted twice and total amount is 1080 INR and i dint even receive the tickets, , , , so please kindly respond soon, , , , , i have done my booking on 21/May/2016 at 9:45 AM...please take it seriously, , , as i dint receive any response from the Company...

Regards,
Jaykar Varma

On 13th April I've booked 2 tickets for the movie Kunfu panda 3 of 350rs two times and the transaction failed but the money was deducted from my account, I tried contacting cinepolis email support and phone support but no response. I've even contacted my bank but as per their records the transaction was successful.
on cinepolis website it came the transaction failed and you have not been charged message.
can someone from cinepolis have the courtesy to contact me or provide a number which i can talk to.
please refund my money.

Its the matter of date: 17 may 2016, i send my servant to book the tickets of the 10:45 pm show, (Money monster) but the person on the booking counter said its not rushy so can collet the tickets at the show time also, m busy right now. Then when i reached the theater with my entier family at 10:45, the person on the counter said the show of the movie money monster @ 10:45 has been cancelled. When i asked him how can u cancell the show without pre intimatin, he said we can watch any other movie @ free of cost, i asked him to call the manager (Cinepolis, d. B mall), his name is sunil rajput, he apolozied initally and said me to watch the other movie, tht was civil wars - captain america, i agreed and entered the audi 5, he (Sunil rajput) send the tickets to me. When i said tht person tht our tickets are on the free of cost basis, he refused and started misbehaving with my wife. Then i said him to call the manager (Sunil rajput), he came back again with the security and asked us to pay for the tickets or leave the audi immedietly. He misbehavie a lot. When we came down n met the manager (Sunil rajput), he started misbehaving, i think he was drunked or under the influence of some drugs, he was very rude and harsh, what he said was that this theater dose not belongs to his bluddy father in law, these cinepolis employees are not profesional i think so, these cinepolis recruting staff have stopped examining the employees well. Worst you people are. That bloody manager (Sunil rajput) was so rude and he started fighting with me and my wife. I will never go to this worst cinepolis theater and will make a good advertisment of their bheaviour and response with thier customers on the entier social media. That manager (Sunil rajput) started thretning me that i dont know him, he belongs to a very strong family, n if i ll argue with him more and wont leave thier bull cinepolis theater, i will be into trouble.

Myself, Mr. Sunil Puranik. was trying to book the tickets for Jungle book movie for Sunday 15th May 16.

After paying money through credit card it showed message of failure of booking through sms which informed after return of money after 5-7 days.
Actually it should have been immediately. Anount Rs. 891.54.

Again i tried for two more times to bool the tickets but it failed after deducting the money on credit card.and for this times there was no SMS for refund of monery and tickets were not booked .Each transaction deducted amount is rs. 891.54.

So the to total money deducted is Rs. 2674.62.

Pl retrn the money deducted on credit card.
My details are as below

Name - Sunil Puranik
Booking for Movie- Jungle book at cinepolic @ viviana mall, Thane, maharashtra.
Mob No- [protected]
Email Id. - [protected]@yahoo.com

Pl do the needful immediately to return the money.

Regards,

Dear Sir,

This is to inform you that, I have made a booking for Capatain America Civil war (4DX) 3D for tomorrow i.e. 14th May 2016 at 8:05 pm. While making the payment, the amount for Rs. 1134.36/- was debited, however I received the below error and there was no booking confirmation from Cinepolis.

" An error occurred while processing your request
Reference #97.16367c68.[protected].84a1c5"

Also, there is customer care number mentioned on your website, after looking around for a while I found a number which no one is answering.

Could you please have a look and let me know whether my booking is confirmed or not ? If not, then request you to kindly initiate the refund procedure. I have also informed the respective bank about this failed transaction.

Regards
Ninad Gajare

Dear sir,

I tried to book tickets and my cash got deducted from the debit card but an error is shown which states that my tickets with the seat no. M6, m7, m8, m9, m10 arent booked
Cinepolis alphaone mall ahmedabad, gujarat
. The date and timings are

Date :10/5/16 showtime:15;05 movie :trafic (Hindi)

Screen :audi 2

Plz refund the amount which got reduced or else plz contact me immediately
I have attached the error message as well as the message showing the reducted amount from my debit card.

[protected]@[protected]

Hi,

I have booked tickets for theri movie on 13th april, but the transaction failed and the amount (685) got deducted from my icici account.

I have tried it twice, but both the times amount got deducted, i have waited for 3 week for refund but the amount didn't get refunded.

Please check and refund the amount

Total amount : 1371.

Bhavya
[protected]
[protected]@gmail.com

Today on 7th may 2016 i booked 2 tickets for captain america civil war at fun cinemas lucknow 1:20pm show through your official website .amount was deducted from my account .ccavenue trn no[protected].but no confirmation was received .when i contacted fun cinemas he told me no ticket has been booked.Refund my money ASAP.it's very disappointing from your end that no customer support is available for customer help .I wrote an email immediately at your customer support email given but no response from your team..very bad experience.

On 6th May i tried to book ticket for the movie "Captain America Civil War", but the transaction failed on payment, but amount was deducted form my account.
This happened twice and a total amount of 4137.44 i.e 2, 068.72 for each transaction was deducted. There was no message, mail or communication recieved regarding the refund of money. Kindly refund my money as soon as possible.

On 5th may i booked a ticket at the cinepolis website for the movie captain america civil war 3d and the transaction failed but i got an sms immediately saying 278rs was spent on my credit card ... How do i resolve this and get my refund there was no contact or refund information given to me please resolve this

The ref no for that transaction is :[protected]-aucn11