Cinepolis India Complaints & Reviews

I had booked tickets through cinepolis app. Two times my fund amount of rs.1690 got debited from my account. I have peraonally visit there kochi office and ask them to rectify it. There response was bad, not only that i had sent many mails regarding this to ther customer service. Not even a single mail received from them. If you have not a able customer care for resolving. Please stop your online booking facility

I havr request to them kindly refund my fund at the ealierst

We have just booked a movie ticket of star trek for today show at 12.40 at cinepolis highstreet.
But unfortunately we have not received the ticket.

My banking reference number is[protected] it was done through hdfc bank from my account.

Vinaya anu bishwal
[protected]

Hi,

I was booking the movie ticket using paytm wallet on cinepolis website. The amount has been debited but transaction failed the details are mentioned below. Please check and have the refund done.
Paid for order
Date: 22-jul-2016
Cinepolis india private l order #7256
Paytm cash txn id [protected]

[protected]
[protected]@gmail.com

Regards,
Sathish

Hi team,

Please note, i tried twice booking for two tickets through cinepolis.com for kabali show at 24th july 2016 sunday at royal meenaski mall, bengalore. The money has been paid through paytm wallet, but on confirmation page attached screen appeared. I havent received any ticket confirmation mail or message till now. Please find the below appended transaction details:

Name - sivannarayana
Email - sivamca. [protected]@gmail.com
Paytm transaction no - order #6863, order #6859
Amount - inr 1682
Show timing - 12:55 pm
Show date - 24th july 2016

Dear team,

Please note, i tried booking for two tickets through cinepolis.com for kabali show at 24th july 2016 sunday at vivania mall, thane. The money has been paid through paytm wallet, but on confirmation page attached screen appeared. I havent received any ticket confirmation mail or message till now. Please find the below appended transaction details:

Name - prajay bangur
Email - [protected]@gmail.com
Paytm transaction no - order #6627
Amount - inr 494.36
Show timing - 12:55 pm
Show date - 24th july 2016
Class of ticket - premium category
Movie - kabali (Hindi)


Request you please look into the matter and revert on immediate basis

Hi i booked 3 executive tickets with paytm wallet order#4708 on 16th july for show in kolkata with total amount of rs. 801.

Some error happened, and no confirmation on sms or email was sent even though money got deducted from paytm. When i tried after 15 minutes, the seats chosen were available which tells me that booking had failed.

Have written an email and tried to call on the number, but have received no response.

Hence, requesting a refund.

Shakshi gupta

I satyavan bhardwas try to book ticket on july 1 2016 but two times rupees deducted from my sbi netbanking through transaction ids[protected]ig0cgnmtd2 and[protected]ig0cgnjyd7 on your site cinepolis through mobile and both time rs 1068.72 be deducted so my total amount rs 2137.44 be deducted and ticket be not confirmed so please refund my amount very soon my mobile no is [protected]

Cinepolis lucknow employees misconducted with the ladies and disturbed all the customers in the middle of the movie. all the chaos was just because they booked 2 different groups of 4 people the same seats, and when questions upon, they made us the group with 3 ladies and 1 man leave the theatre in the middle of movie shouting and misbehaving with the ladies. after knowing the mistake of their ticket-counter employee, they refunded the amount of tickets, but they ruined our day. the worst part is it all happened in the great well renowned multiplex franchise cinepolis of lucknow, screen 5.
8th july 2016
11:45 am
Your "used to be a member"
Vishal singh mehra

Dear Sir/Madam,

I accidentally booked 4 tickets for the Sultan movie on 6th July instead of 9th July.
The Booking ID: WXRDPTS. Seats: EXECUTIVE.
The transaction amount was: Rs.1811.04

When I contacted the Cinepolis Customer care, they said they do not give refunds. Tickets once sold is considered as sold.

I request you refund the money.

Hoping to hear from you soon.

Respected Team,

This is to inform you regarding Kinley packaged drinking water, the normal price of the bottle is Rs. 20 in kolkata for a litre. But in the Acropolis mall(Cinepolis) they are charging Rs. 50 for a litre of drinking water. I came across a fact that consumer forum has asked the theatres to charge on the MRP. But in this case they have printed the MRP. at 150% more than regular price, which is abnormally priced for a litre of water.Please look onto the matter as this is not luxury but necessity.

Regards
Syan Ghosh

Food products 1. Bill cash memo of purchase : t/n: 529255, user no 1028 2. Date of purchase : 25.06.2016 3. Name of product/brand name : unpacked food & beverages 4. Name & address of seller: cinepolis fun cinemas, mittal mall, bhatinda, punjab 151001. I would like to submit that the below mentioned taxpayer is engaged in vat violations by unauthorised collection of excess vat from the consumers @ 30.25% instead of 14.30% as mandated by punjab value added tax, 2005. The seller is a cinema multiplex - cinepolis india pvt ltd having tin no. [protected]. The taxpayer sells food products, soft drinks and other beverages covered under vat schedule-f of the act which mandates charging of vat @ 13% (Excluding surcharge). I purchased food beverage and food items from the multiplex on 25.06.2016 and found to my horror that it is illegally charging vat @ 30.25% which is unusually excessive and in clear violation of the act. Even if we add 10% surcharge the vat rate comes to be 14.30% and not 30.25%. I have the original invoice with me as proof. When confronted with the issue, the manager submitted that this is an industry practice and everybody else does it. The cinema owner is openly flouting legal norms and looting innocent consumers every day. Details of invoice : food combo (Nachos+popcorn) for rs. 350/- vat @ 30.25% rs. 105.88/- total invoice amount rs. 455.88 no valid reasoning was given for the differentiation here in tax rate of 14.30% and 30.25%

We booked for two movie tickets through Cinepolis Mobile app on 9th of June 2016 for Conjuring 2 in Fun Republic Mall, Coimbatore( Screen 3, 4.30pm show and seat numbers B8 & B9). We tried making payment three times of Rs. 274.36 each and each time it got declined. Every time the app will abruptly shutdown as it is designed for the same. After repeated attempts of contacting them, we couldn't talk to a human. No one is there to pick up calls or answer our email. Credit card company say that the merchant has successfully debited the money from our account. It is a scam that they are very much aware of and they are not ready to refund the money.

I have booked tickets using cinepolis app for the movie conjuring 2 on 22nd june 2016, 10:15 show for cinepolis kochi. Transaction number is: cinepolis87175. My name basil joseph, contact number: [protected]. My email i'd: [protected]@gmail.com.

I have booked using cinepolis app. The app got stuck after payment and my money debited from credit card. No tickets generated.

No idea what to do. Please help.

This is to inform you that I tried to purchase an online movie ticket for "Captain America Civil War" dated 7/5/2016. I was using the Cinepolis App and after the online payment the App malfunctioned and I didn't receive any notification or email confirming my purchase. The next day when I tried to claim my ticket at the booking counter, they said there was no purchase history linked to my name or mobile number. I had to buy the tickets again to watch the movie. I filled a dispute form with my credit card company and they dismissed it saying that the merchant site had received the payment and thus 434.46 INR was charged.


I had been trying to file a complaint with Cinepolis India using their feedback portal on their website but the only thing I received from their end was the feedback registration notification of my feedback mail.


I have been charged with Rs 434.36 but I had received no service from them, and they didn't even acknowledge my complaints.

Please kindly intervene so that I can get the refund at the earliest.

I had purchased tickets for Houseful 3 on 05.06.2016 through Paytm wallet for the show of 3:50 pm at cinepolis, PNM patna. But somehow the payment got failed and an amount of rs. 534.36 got deducted from my Paytm wallet. I have mailed them numerous times but they turn a deaf year and the amount has not been refunded till date. Transaction reference no. is [protected].please refund my money as soon as possible.my email id is [protected]@yahoo. com.

On May 6th 2016 I tried booking three tickets at www.cinepolisindia.com. I had made a credit card transaction for movie .However, no tickets were issued to me and 2 times i tried to book for the same seats & 2 times Rs.411 deducted.Total 822 deducted.
very worst service. 7 days happen no response also.they didn't refund money also. I wrote a mail to [protected]@cinepolis.com . But no response received till now. No customer care Number as well.
Request to Refund.
Credit card ending 1165

06/05/2016 CINEPOLIS INDIA PRIVAT MUMBAI IN ENTERTAINMENT 411.54 Dr
06/05/2016 CINEPOLIS INDIA PRIVAT MUMBAI IN ENTERTAINMENT 411.54 Dr

This has happened many many many times with me so I finally decided to write about it.
The tickets of the 1st VIP/Recliner Row are reserved and not sold out to anyone? I purchased the second row ticket once and I asked if nobody was sitting on the top I would sit. I was told not to.
I think this is not right as you are holding out tickets and not selling them online and are giving bad and stupid reasons for not selling them.

Dear customer care,

As one of your valuable stakeholder i would like fo share one of my bad experience with you all. Today i went to watch 12.35 show of thai jase movie (Audi-3, r18, r19) in surat. Belive me i never come across such kind of low cooling issue with cinepolis brand. When i complaint to executive & she mentioned there is only 1 ahu is working & its blowing air to center sitted audience who paid rs.100 & rs.120. For more comfortness & eliteness i took rs.140 ticket where there was no cooling. Literally i was sweating. It was the pathetic experience of mine.

Regards,
Nikit kapadiya.
Mob-[protected]/[protected]
Email-nikit. [protected]@gmail.com

We refer to the above subject and complaint for the sound and interruption occurred during the movie show for Sarabjeet movie booked in Cinepolis cross river mall.We got hugeninterruption which started from 11:25 am and yet we are having the same problem.All the movie watchers are waiting and there is no one to attend the service.We have paid and not. Getting the service from Cinepolis Cross river mall, Shahdara, Delhi.Please take a complaint.My contact no. Is [protected].Regards Abhinaw Gautam

Hi,

Transaction was made twice but the ticket was booked only once. The total sum of Rs.1317.8 is not still refunded to my account. Transaction was made on 5/5/2016 13:53:57 id:87198 from SCB.

Need a quick refund its almost a month from time the transaction was made. I'm a very old & loyal customer of cinepolis and would expect that you'll do the needful asap.