Citibank Complaints & Reviews

Today i going in your city bank atm near lal hospital lajpat nagar delhi
Here i suffer with bad language from your gurad,
I just say in this atm machine deposit possible or not, but he said what is your qualification, you are come from village i say again in this atm deposit possible because i need change of 2000 rupe note
But he said again get lost
It's very verry bad experience with you city bank thank you for this bad experience

A certain amount is being automatically debited to my Citibank Credit card under the head Suraksha Credit Shield. Till date Citi bank is not providing any details of the policy No. and the package offered. On telephonic conversation they are blank on how much Premium they have collected in my account and how long I have to pay the premium .. should I not get the hard copy of the policy ?... On telling them to discontinue charging the amount to the card, they conveniently say, after a month it will be discontinued... so what about the money paid till date ?? I wish my grievances be attended to .

I received a message from Citi bank saying that my account has been closed. When I called to customer care they were not able to give me the reason and simply said its due to the compliance reason. I didnt get and call from Citibank saying or notifying me regarding this. This is quite surprising. How could bank did this to me without my consent.

When I further sent mail to Citibank and asked clarification, they said thaeir clause where they can close the account

So here is my question:

How do you ensure that the customer had received your letter?May be he has not or not he is aware that you will close his account.He might be in hospital or in emergency and you close his account and made him die without money.

Second, How can you remitt my money without my consent.

Customer Details

Issue Type : Issue with closure of my account

Registered Number : +91-[protected]

Registered Email ID : abhisys.[protected]@gmail.com

Customer Name : Abhishek Prasar

Account Number (last 4 digits) : 9201

On 26.05.2018, Citibank issued me a letter wanting few explanations about a transaction done on 20.07.2017 for Rs 800 which I have sent to my father Sri Samar Kumar Das at Jamshedpur through IMPS.
The Letter which CItibank has sent to my former office and I recieved the letter on 07.06.2018 . Just after recieving the letter, I reported to the bank on 08.06.2018 and expained in writing and verbally about that transaction for Rs 800.
But it is a matter of Pity that on 11th July 2018 my account has been blocked by Citibank without any Pre-information and till time and date my account is still blocked for 7 days or more with balance of Rs 4, 00, 000 or more. I am confronting problem in sustaining myself and my family though having an account balance of 4 lakh.

Also its important to note that my WIfe has undergone an operation at KEM Hospital Pune for which I am facing immence Financial Problems. Citibank will be responsible for any unfavourable circumstances coming from this financial Stringency.

Again My WIfe Sent me an RTGS Bearing UTR no : UCBAR[protected] on 11th July 2018 for Rs 200, 000 from UCO Bank Midnapore Branch and I came to know that the amount has been recieved by CItibank on 11th July 2018 . The AMount was sent for incurring the Medical expenses for my wife. The Bank has neither credited the amount to my account nor returned it back to the originating account o[censored]CO Bank. The AMount has been kept by Citibank without any intimation to either account holder. UCO Bank has Informed me that they have not recieved the amount till date.

In such a situation i would request you to take necessary and sufficient steps so that I can operate my account from now immediately and my RTGS Amount may be credited as early as possible.Expecting your immediate Interference.

Yours faithfully
Abhijit Das
Mobile - [protected]
email - abhi.[protected]@gmail.com
Address - Flat No -4, 2nd FLoor, Commercial Wing, Nilesh Plaza,
Near Kalepadal Datta Mandir Chowk, Kalepadal, Hadapsar,
Pune - 411028

I have called citi bank Customer care [protected], regarding loan facility, am using citi bank savings account and credit card as well, i spoke to kyann, josephine from service desk and vyshali from loan department but all are very unprofessional executives and they don’t know the processes atleast and keep transferring call to one another and they put the call hold for more than a hour, I really fed up with citi bank services. They said they will arrange a call back but no one responded.
14/07/2017.

Hi,
Who ever read this want to tell you my experience and complain against City bank.
I took 7 lakh loan from city bank, they deducted some amount as processing fess, i was ok as turn around time and interest rate was better.

Now everything was smooth because i EMI's were going on time.

1 month back i asked them for pre closer letter to close my loan, i did not get any, again 1 week back i called and they told they will send by 9th july.
again no letter, once i called yesterday, the lady told me wait for 3 more days you will get that, now tell me guys who will pay the interest of last 1 month or even 1 week if they are not sending it.
The CSE told me your mail box is not accepting mail, i have gmail id, which most people use.

yesterday i paid full amount just by calling customer care and understanding the breakout(atleast there customer call service is good, it connects), now when i called them the lady says sir after 3 days only i can tell, when i asked at least some transaction check or some proof that at least amount is reached, i got the reply no sir, we don't have any.
i just want to know, really they don't maintain database for the payments, and in this digital world they can't tell whether payment is done or not.

ok, now next thing i asked is to take a request for sending the loan closer letter or what ever no loan outstanding letter,
now she told we don't have process to send any letter for loan closer.
i got surprised and asked what if i want a payment receipt of loan amount which i paid, she told no bank gives online payment slips.

there are pros and cons but this is really idotic that someone in this digital world says loan closer letter can't be given on mail.

I have called 1 year back for loan closer and no dues to ICICI, i got that in 10 mins on my mail, but here everything have 3 days SLA and 90% processes are old age, yes they say this is RBI policy:
Great:)

Personal Loan Number: LGGARC8422156
Transaction Reference Number NHDF[protected]

If This can be forwarded to RBI, if 3 days is there SLA want to know one thing, if i have done online payment and if by any chance there is loan no issue or some issue, for 3 days people will not ask where my money is, is that really paid, will my EMI's get stopped??????

Hi Team,

My credit card no is [protected]. I have called customer care on 12-Feb-2018 and get my credit card closed after 2 specious transaction on 10-Feb-2018 & 11-Feb-2018 respectively. No amount was due at the time of card closure.
My card status is showing closed in mobile app. But I am still getting statements and bill reminder to pay amount and that amounts keeps on increasing per month.
I also contacted customer care for this but haven't got satisfactory answer. They say the card has been blocked on temporary basis.

My conversation with Customer care had been recorded(on 12-Feb) as part of process which would be helpful for investigation where in I have clearly mentioned to close my credit card. Could you please investigate and resolve the issue ASAP so that I will take my next action accordingly.

Expectation from Citi Credit card Team.
Please mark my credit card as closed in the database with no due balance and stop sending me reminder on my registered mobile.

Thanks & Regards,
Manish

I have Citibank Suvidha account for nearly 18 years now, however on 9th of July the account has been closed by the bank citing I had not provided the details of an IMPS transaction. The beneficiary is none other than my landlord from whom I had been paying the rent online in support of Digital India. I got an email notice stating that I need to provide some information for a transaction else my account will get closed on 9th of June'18. When I called Citibank, I was asked to provide the information related my landlord's Date of Birth and place of birth which is classified as a personal information. The landlord declined to provide that information as it is his personal information and can be misused as I already had his account details. After multiple calls to Citibank, I was told that everything is sorted out and the account will not get closed. Post 9th of June'18, the account functioned without any issues, and i assumed the case is now closed. However, on 9th of July my account has been abruptly closed without any prior information either through email, mail or call. I have been calling Citibank twice in the last 3 days, and both the times the information I received is not matching. The representatives said that I was called and spoken, whereas there has been no call made to me in the last 60 days. Request your attention and Citibank to investigate this matter on priority.

My Name Suvarna Ravinder with pan no AMLPS7362L is listed in CIBIL after clearing all dues in given installments and i will write a complaint on your bank to Ombudsmen after i recieve the communication from your bank on why you have cheated me in this way.
I had paid the amount as told by your manager and why name is listed in CIBIL. You can be in touch with me on cell no [protected] and my mail id is (s.[protected]@royalsundaram.in).

Hello All,

I have got a similar call asking to pay Rs 30k for BHARTI AXA LIFE INSURANCE policy and under a scheme of CITI BANK I will get a INTEREST FREE home loan, but I need to pay Rs 30000 first for a policy.

I want to make you aware that its totally a scam and do not apply for such policy.

There is no such scheme by Citi Bank or Bharti Axa or Bajaj Finance or HDFC etc under which you will...

Sir, Citibank has forced filly closed by Citibank Account without giving me advance notice on the closure of the bank account. This multinational banks only believes in cheating the retail customers. They can offer credit cards to defaulters without doing the background check but when it comes to closure of the account they are the most process driven company. There were few cheque bounces in my account in the month of Feb & March predominantly because i didnt received my salary as i was on the notice period. But citibank debited my account for the ECS bounce & they even went ahead & closed my account. I request you to please take serious action against Citibank.

Issue : My Citibank savings account was hacked and information regarding details was made known to third person
-Complaint already registered with Citibank and have provided evidences for investigation. No satisfactory action taken against accused.

Incident date : 2nd Feb 2018. whatsapp message sent to me with details of my account. Even have audio evidence wherein the accused admits of getting details of my account from Citibank employee without my consent .

This serious security breach many customers account details are exposed to other party without their consent

My citibank debit card was hacked and even my registered indian number was cloned. Someone used my card details purchase items on www.alibaba.com worth rs.93000 in a series of multiple transactions.
Date of incident was 2nd july, 2018 and there were 3 transactions of worth 16.48 usd, 648.79 usd and 648.79 usd respectively.

I have already contacted the citibank for the same.
Please request to file a complaint and request the bank to refund the money as soon as possible.

I would request to refund the complete amount worth rs, 93558.94

Hi gulistan / ann

Absolutely 5 working days now to unblock from no credit to my suvidha savings account.
Can some one own it up and take action until resolution. You have no right to play around with customers like this. Enclosed the bounce mail on ecs for your ref. My credit scores are at stake, i am being hit by penal charges for bounces 3rd one in a row now. I need an apology mail for not sending sms alert for putting my account on no credit i have been undergoing so much of mental stress having wedding in the family with no salary drawn from citi account what a shame for a customer who is in relation with bank past 15 yrs.

Regards
Shyam n

From: qazi, gulistan [mailto:gulistan. [protected]@citi.com]
Sent: tuesday, july 3, 2018 5:16 pm
To: n, shyam
Cc: thanikkal, ann s ; sinha, apoorva ; head. [protected]@citi.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account

Mr. Shyam,

Greetings!!

We are working on your query and help resolve as soon as possible.

Thank you for banking with us.

Regards,
Gulistan qazi
Relationship manager | citibank n. A.
+91 [protected] (M) |[protected]O)
E-mail : gulistan. [protected]@citi.com

Legal disclaimer:
‘the information contained in this electronic message and any attachments (The "message") is intended for one or more specific individuals or entities, and may be confidential, proprietary, privileged or otherwise protected by law. Disclosure, dissemination, reading, copying or otherwise using or taking any action on the reliance of this e-mail or the information contained herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited and unlawful. If you are not the intended recipient, please notify the sender immediately and delete this message. Electronic messages are not secure or error free and can contain viruses or may be delayed, and citi and its affiliates and/or the sender is not liable for any of these occurrences. Citi and its affiliates and/or the sender have no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been illegitimately accessed or altered. Citi and its affiliates and/or the sender reserve the right to monitor, record, transfer cross border and retain electronic messages.’

Standard investment disclaimer:
Citibank n. A. Provides investment services as a distributor of third party investment products (Shortly referred as ‘investment products’). Citibank n. A. Does not provide investment advisory services in any manner or form. Investment products (I) are not bank deposits or obligations of or guaranteed by citibank, n. A. Citigroup, inc or any of its affiliates or subsidiaries; (Ii) are not insured by any governmental agency and (Iii) are subject to investment risks, including the possible loss of the principal amount invested. Click here for product disclaimers/information

Standard insurance disclaimers
Insurance products are obligations only of the insurance company. They are not bank deposits or obligations of or guaranteed by citibank n. A, citigroup inc or any of its affiliates or subsidiaries or any governmental agency. All claims under the policy will be solely decided upon by the insurance company. Click here for product disclaimers/information

From: shyam. [protected]@dell.com
Sent: tuesday, july 03, 2018 5:09 pm
To: qazi, gulistan [gcb-rtlb]
Cc: thanikkal, ann s [gcb-rtlb] ; sinha, apoorva [gcb-rtlb] ; head. [protected]@citi.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account

Thank you for your response gulistan.
After having heard no response till 4pm ist today after your call i have gone myself with spouse to begumpet branch and met the branch manager and submitted the required kyc document again with a request to delete my sangeetha (Spouse) name as joint account holder which i have requested in 2007 when i travelled to uk for work to take care of financials. Branch manager was clue less when i asked why the sms alert was not sent to me on no credit action which was initiated on 21st june 2019 when a customer atm / ecs / citi balance sms gets updated almost every day why not a simple message for a premier customer like me was not intimated on blockage of my account. I could have handled this situation much better and avoided such hard real life minutes past 29th june date 2019. Absolutely senseless work done by my relationship managers.

Can you / someone own it up & help expedite on unblocking the no credit my payroll department says they need another 3 days to get my salary credited into my citi’s suvidha account that means i am going face another couple of ecs bounce on my account after the 2nd july dated ecs bounce which i already had with a charged of 750 irs

Hope you understand the situation and act swiftly & resolve the query.

Regards
Shyam n

From: qazi, gulistan [mailto:gulistan. [protected]@citi.com]
Sent: tuesday, july 3, 2018 11:57 am
To: n, shyam
Cc: thanikkal, ann s ; sinha, apoorva ; head. [protected]@citi.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account

Shyam sir,

Greetings!! Apology for the delay.

We were working yesterday to fetch details about the exact reason for account block. The latest update is, i have raised query to concerned team to assign the due diligence questionnaire to me. This is in absence of your rm mr. Apoorva. I’ll call back as soon as its assigned to me. This was possibly to fetch profile details for either you or joint holder ms. Sangeeta. I understand past few days would have been quite difficult for you as we are your primary bank. Assuring i and citi will always strive to do best to serve you.

As discussed today, you were travelling during oct’17, when we attempted to reach you for the due diligence. This would have been the only reason the calls/ emails/ letters would have missed sight. So i understand the case is seriousness and genuine. Will work to the best of my ability to unblock your account. So as it resumes back to function. Requesting to stand with us strong as you have been for years. You are surely one of our valued clients!

Thank you for banking with us.

Regards,
Gulistan qazi
Relationship manager | citibank n. A.
+91 [protected] (M) |[protected]O)
E-mail : gulistan. [protected]@citi.com

Legal disclaimer:
‘the information contained in this electronic message and any attachments (The "message") is intended for one or more specific individuals or entities, and may be confidential, proprietary, privileged or otherwise protected by law. Disclosure, dissemination, reading, copying or otherwise using or taking any action on the reliance of this e-mail or the information contained herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited and unlawful. If you are not the intended recipient, please notify the sender immediately and delete this message. Electronic messages are not secure or error free and can contain viruses or may be delayed, and citi and its affiliates and/or the sender is not liable for any of these occurrences. Citi and its affiliates and/or the sender have no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been illegitimately accessed or altered. Citi and its affiliates and/or the sender reserve the right to monitor, record, transfer cross border and retain electronic messages.’

Standard investment disclaimer:
Citibank n. A. Provides investment services as a distributor of third party investment products (Shortly referred as ‘investment products’). Citibank n. A. Does not provide investment advisory services in any manner or form. Investment products (I) are not bank deposits or obligations of or guaranteed by citibank, n. A. Citigroup, inc or any of its affiliates or subsidiaries; (Ii) are not insured by any governmental agency and (Iii) are subject to investment risks, including the possible loss of the principal amount invested. Click here for product disclaimers/information

Standard insurance disclaimers
Insurance products are obligations only of the insurance company. They are not bank deposits or obligations of or guaranteed by citibank n. A, citigroup inc or any of its affiliates or subsidiaries or any governmental agency. All claims under the policy will be solely decided upon by the insurance company. Click here for product disclaimers/information

From: shyam. [protected]@dell.com
Sent: monday, july 02, 2018 7:04 pm
To: qazi, gulistan [gcb-rtlb] ; thanikkal, ann s [gcb-rtlb] ; sinha, apoorva [gcb-rtlb] ; head. [protected]@citi.com
Cc: shyam. [protected]@dell.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account
Importance: high

Hi ann / gulistan / apporva

I am still waiting from three days now for a call back from citi to unblock my no credit hold to my citi suvidha savings account.

It is very disappointing that a customer who has been transacting for almost 14 years with citi both on debit and credit cards been treated so worse, never expected such experience from citi i am living on citi all these years with 100% trust having no other bank account in person. I understand there were couple of bounces for hdfc bank but i want to challenge you to.. Can you show me couple of transactions for citi payments where i denied in paying or crossed the due dates to pay on my ready credit / credit card payments during 2014 till date??

Yes i got delayed in hdfc my home loan emi payment twice due to my parents illness which was explained multiple times however you people went ahead and put my account on no creddit on 21 july within the 45 day period from the date of delivery of your letter dt. 17th april for which i communicated to care and they assured my account will not be blocked. Kindly help in reverting back to me on phone [protected] i have already had three service request from care on the same even today ([protected] /[protected]) every care agent says they will prioritize however i have not heard from anyone since friday now the time is 7pm ist. I have a wedding in family, i have no money as my salary was returned back to my company becz of no credit. I have my servants / milk man / my kids auto fellow and van guy & school fees pending to be cleared every 1st of the month…. Please help unblock from no credit to my account asap
Do let me know the next procedures to get my account # 54xxxxxx57 back in functioning.

Regards
Shyam n
[protected]

From: n, shyam
Sent: friday, june 29, 2018 7:47 pm
To: 'qazi, gulistan '
Cc: thanikkal, ann s ; sinha, apoorva
Subject: re: account blocking

Hi gulistan

Appreciate your timely response over the phone and email. While i understand the protocols on getting my account unblocked with certain stake holders approvals which is the key reason for delay in sorting out tomorrow with in 24 hours. However as expressed over the call request you to expedite my request as there is a wedding in the family on monday at 10 am @ kutubshahi 7 tombs golconda fort.

I am seriously concerned on my account block while i can confidently say, none of my relationship manager called or emailed or received any letter asking for kyc details which i have submitted in the month of march already walking up to begumpet branch in person. As stated in the month of may.

Awaiting for your call tomorrow

Best regards,
Shyam n
Microsoft office business manager
Dell client software product group
Mobile: 91 [protected]
Ask every customer, “did you know that office isn’t included on this pc?
Do you typically use outlook, word, excel or powerpoint?

From: qazi, gulistan [mailto:gulistan. [protected]@citi.com]
Sent: friday, june 29, 2018 7:32 pm
To: n, shyam
Cc: thanikkal, ann s ; sinha, apoorva
Subject: account blocking

Mr. Kumar,

Greetings!!

As discussed, the account is currently blocked and will need time to get it unblocked. We will manage it on best effort basis and we need time till monday 2nd july’18. I understand it’s a salary account and it will be difficult to manage finances over this weekend. Assuring to help and keep you informed on case progress of any kind. I had offered for call back tomorrow, however, since sending this interim email revert. I’ll follow up at my end, and call back tomorrow in case of fresh update. Or else will surely reach out on monday.

Thank you for banking with us.

Regards,
Gulistan qazi
Relationship manager | citibank n. A.
+91 [protected] (M) |[protected]O)
E-mail : gulistan. [protected]@citi.com

Legal disclaimer:
‘the information contained in this electronic message and any attachments (The "message") is intended for one or more specific individuals or entities, and may be confidential, proprietary, privileged or otherwise protected by law. Disclosure, dissemination, reading, copying or otherwise using or taking any action on the reliance of this e-mail or the information contained herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited and unlawful. If you are not the intended recipient, please notify the sender immediately and delete this message. Electronic messages are not secure or error free and can contain viruses or may be delayed, and citi and its affiliates and/or the sender is not liable for any of these occurrences. Citi and its affiliates and/or the sender have no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been illegitimately accessed or altered. Citi and its affiliates and/or the sender reserve the right to monitor, record, transfer cross border and retain electronic messages.’

Standard investment disclaimer:
Citibank n. A. Provides investment services as a distributor of third party investment products (Shortly referred as ‘investment products’). Citibank n. A. Does not provide investment advisory services in any manner or form. Investment products (I) are not bank deposits or obligations of or guaranteed by citibank, n. A. Citigroup, inc or any of its affiliates or subsidiaries; (Ii) are not insured by any governmental agency and (Iii) are subject to investment risks, including the possible loss of the principal amount invested. Click here for product disclaimers/information

Standard insurance disclaimers
Insurance products are obligations only of the insurance company. They are not bank deposits or obligations of or guaranteed by citibank n. A, citigroup inc or any of its affiliates or subsidiaries or any governmental agency. All claims under the policy will be solely decided upon by the insurance company. Click here for product disclaimers/information

Last year i had raised few genuine disputes but they never resolved these but wait for their disputes time frame to exceed so that they can wipe their hands safe saying the same. Ultimately i loose lot of money by this way. Also, their online and telephone services are worst at the core. I have been with them for almost 1o years as a tenured customer no interest or better interest offers but try to loot as much as possible on where ever the loop to earn on me.

They do not even pay rewards as per customers requirement though the rewards are earned by the customer through various spending with their card. Also, they do not timely reward interest earnings on savings.

I have proofs for all these and there should a forum who take action on these malpractices as reserve bank of india looks always on the bank side though we write and submit any complaint

Hi team,
This is in regards to my salary account which has been closed by bank a day before when my salary was about to credited without any notice or correspondence sent by bank. I am getting harassed by bank employee. I spend almost more than 6 hour over phone in order to get to know details what wrong with my account. But i was left in middle of no where. When i spoke with manager (Shiv shankar singh) from noida branch he was not ready to help me and he said that this is not fault of bank. I informed him that i never been to abroad in my life you can check my passport also but not ready to listen anything. I have given him my last 3 year bank statement in which its clearly showing that there is no any suspicious transition done from my end. When i called on customer care number in order to file a complaint they informed that 40000 euro transaction has been done. I informed them i haven't received any text or transaction alert that my account has been used in belgium (Europe) i am left with no other option. I have no money in order to pay my rent, electricity bill, food and my mother is medical priority person. Her medication is going on. My salary has been put on hold for next 30 days. There are 3 emi's which i was supposed to pay on 1st of every month but this month i am not able to pay and on top of that bank will charge me bounce fees. My life has been zapardise by bank. I have informed to my lawyer. I will go to court. If any one can look up issue and get back to me as soon as your earliest convenience that would be really appreciable. I tried to knock every possible door in order to seek help. Any assistance will be obilized. Thank in advance for any assistance. Looking forward from team. I am hoping that strict action will be taken against bank and i will be get justice as compensation so that i can feed my family. My family depend upon my wages.

That on 22.02.2018 i received a phone call vide mobile no. [protected] on my mobile no. [protected] from a person, whose name i do remember who is represented himself to be agent/representative of citibank an offered me a loan for amount of rs. 2lakhs.in return i was asked to take an insurance policy for rs. 5 lakhs. Since i need of some money i showed interest in the offer.
On 23.02.2018 he asked me to send him some documents on what’s up for processing the loan, which i did alongwith rs. 10, 000, which was transferred by me from my account no. [protected], axis bank in to the account of bank of india, account no. [protected], branch name arjunganj, on 27.02.2018 through net banking. Thereafter i received a call from mr. Rahul vide mobile no. [protected], who is represented himself to be an agent and representative of citibank. He asked me to deposit further amount of rs. 28, 500/-which was told by hi, was for loan disbursement link. The said amount of rs. 28, 500/- was transferred by me in the same account through net banking from my account.
After two or three days i received a call from mr. Rahul that the link has not been generated due to some technical fault. He further induced me to deposit another amount of rs. 38, 235/- for disbursement of loan amount. He also assured that once the loan amount disburse that rs. 28, 500 alongwith rs. 38, 235/- paid by me would be refunded also with loan amount. Believing on his false representation. I transferred rs. 38, 235/- in the same account from my bank account through net banking.
How ever i neither received any loan disbursement link nor any loan loan agreement not the loan amount. Whenever i tried to contact mr. Rahul and the another unknown person there phone would always be switched off.
It is clear that from beginning mr. Rahul and the other unknown person had dishonest intention to cheat me and they induced me to pay rs.73, 735/- on one pretext or other for the loan which they had no intention to give and have thus caused wrongful loss of rs. 73, 735/-to me.
You are requested to the action against mr. Rahul and other unknown person.

Regards

Ashok kumar
S/o sh. Lal bahadur
(M) [protected]

Hi my name is shiva kumar, my email id is [protected]@gmail.com. I am not a citibank customer but still i keep on getting emails of transaction, though i don't have a credit card of citi bank. I am sure some one has either intentionally or unintentionally given my email id. Please avoid this as i am not your customer, and i have never been your customer in past. I keep getting transaction details from the card number
4386xxxxxxxx8477. I do not get the full number as it is protected. Please look in to it asap.

Regards,
Shiva kumar n

Wrong information provided by the Citi bank executive or third party by Citi bank.

The guy told me I would get a mail from City bank where all the offers will be listed and if i will confirm then they will issue the credit card.
Executive Name: Aruja (as per Truecalles)
Contact: [protected]
My Name: Manoj Balana
My Contact no. [protected]
Date of incident: 14-June
PFA, Recording

The bank has changed the way transactions and purchases happen with merchants. The amount is on hold and then released to merchants only when they claim for it. And the balance shown is confusing.

This gives a very wrong picture in the statement and is unclear and uninformed on how this was supposed to affect users.

And there was no kind of heads up given to me that this would happen and is not acceptable.
Let me know if I have an option of reverting back to the way my card used to work earlier, Else I'll be happy to switch my banking needs to a different bank with simpler and transparent processes.